september 2017 fall fun & festivals -...

September 2017

Fall Fun & FestivalsFirst was the rain, then the brutal hot, followed by a nice period of high 70’s/low 80’s – talk about a crazy summer! So the promise of crisp fall breezes, festivals, and fun fall events right around the corner is enough to make anyone smile! Make sure to mark these upcoming events on your calendar!

Grabill Country Fair ~ September 7th through the 9th

North Anthony Corridor Block Party ~ September 10th

Be a Tourist in Your Own Hometown ~ September 10th

West Central Home & Garden Tour and ArtsFest ~ September 9th & 10th

Kuehnert Dairy Festival ~ September 16th to October 22nd

Johnny Appleseed Festival ~ September 16th & 17th

Sip & Savor Wine Festival ~ September 23rd

Hope on Brew Tour ~ September 23rd

Chilifest ~ October 7th

Apple Festival of Kendallville ~ October 7th & 8th

Wild Zoo Halloween 2017 ~ October 13th to October 29th

Foodstock 2017 ~ October 14th

Fright Night Downtown 2017 ~ October 21st

For more information on all the classes and meetings coming up this

fall check out the completely renovated website at www.aafw.org.

You can also register online for all our education sessions and events.

September 2017 OnSite 3

** NEW CHANGES TO THE BREAKFAST CONNECTIONS ** u ALL Registrations and or Cancellations MUST be made by end of day the Thursday BEFORE the Breakfast.

u Cost of No Show will be charged the FULL Price of the breakfast of $12 per NO SHOW

u Walk-Ins will NOT be guaranteed a seat at the breakfast.

RegistRation & CanCellation PoliCy * FoR aaFW-nei events *

* Breakfast Connections: Registrations & Cancellations MUst be made the Thursday BeFoRe the meeting. The cost of no sHoW’s is $12 Per Person.

* Regular Education Courses: Registration & Cancellations MUst be made 48 Hours PRIOR to the scheduled class. The cost of no sHoW’s is: $10 Per Person for Education Subscribers $45 Per Person for NON Education Subscribers

* Designation Education Courses: Registration & Cancellations MUst be made by the published deadline. The cost of cancellations may vary depending on the designation.

* AAFW-NEI Events: Registrations & Cancellations MUST be made by the published deadline. The cost of cancellations and no sHoW’s may vary depending on the event.

~ Editor’s Corner ~We apologize for any incorrect information within the contents of these pages. Please notify us of any errors we have made and we will make the corrections.

If you have any news to report from your business or community. Drop us a line and we will do our best to include it in the next issue of the OnSite.

The deadline for submissions for The monThly onsiTe is The second friday of The monTh.

422-7447Toll Free 800-232-4956

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New Business Card Ads for 2017

4 OnSite September 2017

~ AAFW-NEI Board Members ~ 2017 Executive Officers

For a complete contact listing for Board Members please check out their company listings in the Membership Directory!!! OR If you would be

interested in joining our AAFW-NEI Board contact Carole McConnell.

The aaFW-nei OnSite is a complimentary member benefit for aaFW-nei members.

if you are not receiving a copy of the OnSite and would like to, contact Hope Zellers at (260) 482-2916.

Permission for reprints of articles is granted only for those written by AAFW-NEI staff.Provide the author’s name and AAFW-NEI in a credit line as follows: Author/Reprinted with permission of

The Apartment Association of Fort Wayne - NE Indiana, (260) 482-2916.

Other articles must receive copyright clearance from the author or publication noted at the end of the article.If you wish to use the entire article (layout & artwork) from AAFW-NEI, you must also get AAFW-NEI

approval and print this attribution: “As seen in OnSite, Apartment Association of Fort Wayne - NE Indiana.”

sePteMBeR -- volume 39, issue 7

Carole McConnell, CAM, CFO, PLP

Lake Forest Village

Angela Peoples, CAMRealAmerica

Management LLC

Jodie Pearson, CAMCambridge Square

Sherry Shaw, NALP, CAM

Chronister Properties

*President* *Vice President * *Secretary* *Treasurer*

Tammy Brandt, New Generation Management

David Becker, CAMTRedwood Living

Inc.

Lynn Exner,CAM

Willow Creek Crossing

Fred Gould, PGPM, Inc.

*Past President * *Board Director * *Board Director * *Board Director *

MJ Harkenrider, CAM

In Good Company LLC

Kevin Hunter, Windows, Doors & More

Angela Rose,Perry Law Office

P.C.

Jeff Vaughan, Vaughan Development

*Board Director * *Board Director * *Board Director * *Board Director *

Scott Perry, Perry Law Office

Beth Wyatt, CAM

AAFW-NEI

Peggy Meyer,AAFW-NEI

Hope Zellers, AAFW-NEI

*Legal Counsel * *Executive Director * *Operations Coordinator *

*Membership Services Coordinator *


ARTICLESPg. 8-9 You Gotta Make Some Mistakes By Tim Furlong, My Quarter Turns

Pg. 11 How Can YOU Get MORE INVOLVED this Fall? By Peggy Meyer, Operations Coordinator, AAFW-NEI

Pg. 16 Three Things You Can Do NOW to Improve Your Communication By Rommel Anacan, Relationship Difference

Pg. 18 10 Things Hockey Can Teach Apartment Management Companies By Elaine De Lude, Vice President, LiveBE Washington D.C.

FEATURESPg. 4 AAFW-NEI Board Members

Pg. 6 Board of Directors Nomination

Pg. 7 Mark Your Calendar: September 2017 AAFW-NEI Events

Pg. 10 2016 Summit Celebration Spotlight ~ Assistant Manager of the Year

Pg. 12 CAMT Registration Form

Pg. 13 Chart Your Course for Success ~ September Education Registration

Pg. 14 September Breakfast Connection Registration

Pg. 15 New Member Corner ~ New AAFW-NEI Members

Pg. 17 Paparazzi ~ Seen on the Scene August Breakfast Connection Wrap-Up

Pg. 19 Thank You Apartment Guide Advertisers

Pg. 20-21 Associate Members Buyer’s Guide

Pg. 22 Community Outreach Charity Drive ~ Pet Supplies for HOPE for Animals

Pg. 23 September Advertiser’s Index

~ TAbLE oF ConTEnTS ~CoVER

Fall Fun & Festivals


Board of Directors Nomination

The 2017 Nominating Committee will submit names of candidates to serve on the AAFW-NEI Board of Directors for the 2018/2019 term at the October 10th Annual Meeting. The election will include 7 Regular Member positions, 1 Independent Rental Owner position and 1 Associate Member position. We appreciate your nomination and encourage you to include any additional information with this form. All applications for nomination must be received by our office by 5 pm on September 8th to be included in the October OnSitenewsletter. Nominations will be accepted up to the day of the elections and from the floor during the meeting.

General information:

Name: _____________________________________________________________________________

Company Name: _____________________________________________________________________

Street address: _______________________________________________________________________

City: _____________________________________________ State: _______________ Zip:_________

Phone: ___________________ Fax: _____________________ Email: ___________________________

Experience:

Are you currently serving on any AAFW committee? ________________________________________

If yes, please list which committees you serve on: ___________________________________________

Please list any other association that you currently volunteer for: ________________________________

____________________________________________________________________________________

Additional information:

Why are you interested in running for the Board of Directors? __________________________________

____________________________________________________________________________________

____________________________________________________________________________________

What do you see as the major local and state issues that affect our industry? ______________________

____________________________________________________________________________________

List any skills or experience you possess that you feel would beneficial to the Board of Directors?

____________________________________________________________________________________

____________________________________________________________________________________

____________________________________________________________________________________

Please fax to 260-482-5187 or mail AAFW-NEI, 3106 Lake Ave., Fort Wayne, IN 46805


AAFW-NEI Event Calendar Highlights ~ Mark Your Calendar

4 LABOr DAY -- AAFW-Nei OFFiCe CLOSeD 11 PATriOT DAY

12 SePTeMBer BreAKFAST CONNeCTiON 8 a.m. @ ramada Plaza Have you ever considered going smoke free?

Whether you have considered making the change for one building, your entire property, or not at all, this will be a great meeting to learn about the reasons why you should consider it as well as some of things that are involved in the transition process. Cathy Blume with Smoke Free Housing indiana will be covering:

•Smokersarenotaprotectedclass–youCANdiscriminate •Reallyyouwon’tloseresidents •GettingtheOnsiteTeamexcitedandinvolved •SmokeFreeSaves$$$inmanyways

Nancy Cripe & Pat Turner, with Tobacco Free Allen County, will also have a table of resources that you can share with residents and be available for any questions that you may have about local resources.

For Full Description See Page 14

14 eDuCATiON 2017 ~ Meth: What YOU Need tO KNOW 9 a.m. -- 11 a.m. @ AAFW-Nei identification, inspection, remediation and Liability Training: Maintenance Teams and office staff need to be aware what meth use and cooking looks like so they can help with the long term liability for the property as well as the health and safety of their residents. But what happens after a meth lab is seized on the property? What is the correct process and what should your staff be doing and NOT doing? Or what if there has not been a bust, but there is reason to believe that a resident is using or making meth? Learn these answers and much more!

19 eDuCATiON 2017 ~ deMaNdiNg ResideNts & seNsitive sitUatiONs: Keep CalM, save YOUR JOb & YOUR ResideNts with Tim Furlong 9 a.m. -- 12 NOON @ Public Safety Academy This engaging and interactive session is designed with the Modern residential Professional in mind and addresses specific challenges they face both within their organizations and the residents they serve. Participants are challenged to assess themselves and their current properties and how they deal with challenging and difficult personalities on a daily basis. Strategies to deal with difficult people and situations with professionalism without compromising integrity will allow the audience to leave with real world solutions to the challenges they face every day.

For Full Description See Page 13

20 BOArD OF DireCTOr’S MeeTiNG 8 a.m. @ AAFW-Nei Back Building if you have a topic or issue that you would like to talk to the AAFW-Nei Board about join us at our monthly Board of Director’s meeting.

27 Manager Wine & Cheese roundtable 4:30 p.m. -- 6 p.m. @ Lake Forest Village Share your successes and challenges in an open forum over a glass of wine and light hors d’oeuvres with your peers in the multifamily industry. Crime, employees, resident retention, operations – no topic is off the table. The roundtable is Free and open to all managers, allowing

you to gain some new ideas and share your challenges.

28 Maintenance Shop Hop 11:30 a.m. -- 1 p.m. @ Poplar ridge enjoy lunch and connect with other maintenance professionals. Participants can offer solutions for overcoming specific challenges, share vendor contacts, and walk away with lots of great tips. The roundtable is Free, open to all maintenance supervisors, and will feature lots of hot topics.

S M T W T F S 1 2

3 4 5 6 7 8 9

10 11 12 13 14 15 16

17 18 19 20 21 22 23

24 25 26 27 28 29 30

September 2017

For a complete list of upcoming events visit www.aafw.org/association/events


You Gotta Make Some MistakesBy Tim Furlong, My Quarter Turns

Recently my wife and I took our oldest son to his College orientation. I have to tell you the production put on by this University was absolutely spectacular and nothing like my college orientation almost 30 years ago. After a brief welcome presentation for the families, our sons and daughters were whisked off in their respective groups to learn about college life, meet some other students and most importantly decide on their fall and winter class schedules. At that moment it began to set in… our son was going to college, out on his own, without us! It was an interesting moment and the facilitator for our session acknowledged how many of us were feeling. She even joked that there were probably a few in the audience that were secretly plotting how to escape the auditorium to find their student and help them make their class choices.

It was then that the Parent Orientation began. They addressed all of our anxieties about sending our pride and joy off to some strange place, and yet they also reminded us why we were actually sending our kids off to college in the first place. To create independent critical thinkers needed in the workplace today. Also to build them into type of young men and women that will someday go off into the world and become productive members of our culture and society. They also shared with us the obvious -- these kids are going to make mistakes and struggle at times during their journey. And you know what. That’s a good thing. Think about it for a minute. Getting good grades and having a perfect attendance record is fine, yet that’s probably not what will make our kids successful in their professional and personal lives. How they deal with adversity and setbacks, when things don’t go as planned, maybe even failing a few times is what will shape them and illuminate a path for success. Study after study shows us that those with the emotional resilience to stay positive and keep moving forward in the face of challenges and obstacles is what separates high performers from everyone else. It’s who shows up in the worst possible moments that builds our personal brand and help us create the outcomes we desire. I realize that everyone wants to be successful, but unfortunately as human beings we tend to learn more from our mistakes than from our success. Maybe during the process our students will receive some critical feedback that may be hard to hear, but in the long run will help them on their journey, as I certainly know that I did. The point that our facilitator was attempting to display is the exact conversation I’ve had with many in leadership roles. As parents and as leaders there are times when we feel it’s our responsibility to make our kids and our teams successful, yet intellectually we all know we can really make anybody do anything, at least not for long term sustainable results.

Continued on page 9

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Continued from page 8

Our job as parents and leaders is to create the environment for those that wish to be successful those opportunities. We get to make that offer over and over again and provide encouragement, support and feedback along the way, but at some point it’s up to the individual to get out there and make a few mistakes, screw a few things up and learn those valuable lessons that will make them successful in leadership and in life. As scary as this all sounded I knew it was right on target. My wife and I have done our best to prepare our son for this moment. All the talks and dinners and drives and conversations, as well as the times when we had to hold him accountable to the consequences of his actions, well I can only hope that some of those lessons have somehow made their way into head or even his heart. The same can be said of our teams in our workplaces. We set the vision, and the expectations, and provide the tools and training needed and consistently reinforce the message with the hope that those messages somehow set in with our teams. At some point however, success and or failure is ultimately up to them. We can’t motivate people, but we can create motivating environments. We can’t make people learn, but we can create those learning opportunities over and over again. We can’t make people successful, but we can illuminate a path and process that allows for successful destinations. As we left the auditorium I still felt nervous and anxious about sending my son off into the world, but I assume this is something every parent experiences. It’s probably because I care so much and want so many things for him as he begins his journey. I also now know that this is all part of the process and caring doesn’t mean I get to do if for him. So our journey begins -- I’m certain now that he will make many mistakes, stumble at times and maybe actually fall flat on the concrete. I also know that while I will be there to support him, give him a hug when he needs it, a pat on the

back when it’s earned and maybe even a swift kick in the rear when it’s required, I realize that I get to do so on the sidelines and from afar. His are not my lessons to learn and not my mistakes to make. I’ve already made them, and still have many more to make ahead of me. I cherish those mistakes and the learning’s they have taught me, and can only hope that my son will find the value from his own lessons. And hey, if all else fails I have a younger son.

Love this article? Tim will be teaching a class for us in

September -- Demanding Residents & Sensitive Situations! To join us,

see registration on page 13!

You Gotta Make Some MistakesBy Tim Furlong, My Quarter Turns


Fall is such a busy time for many of us. Between the kids going back to school, after school activites and the diminishing hours of light, we all jam so much into our schedules on a daily basis. So, I bet your thinking, “REALLY, I can’t get more involved in another group, organization or activity.” I hear you and I’ve been and am currently in your exact situation!

I know when I’m asked to volunteer, I start with the “I don’t have time, I have two kids and a husband that keep me busier that I want to be!” I used to over commit and say “YES” to everyone; however, I have learned to be involved with groups that I feel that I can make a big impact for my limited time committment. Let’s face it, my time along with all of our members is VERY limited.

YOU ARE LUCKY! You are already a part of an organization that is NOT going to interfere with family time, after school activites and can be limited to minimal time away from work this fall. Since you are reading this, you either work at an apartment community, own rental properties, work for a vendor company or own a business that provides a service to the multi-family housing industry. How lucky are you to have an organization right at your finger tips that you can make a HUGE impact in the multi-family industry and the community were we all live and work.

The Community Outreach Committee will be collecting items at the upcoming Breakfast Connection Meetings. Here are items that you can contribute with virtually no extra time and help other local organizations!

September 12th - Bring pet items to be donated to H.O.P.E. for Animals. If you’re an animal lover then this is the perfect way for you to get involved and commit very little time. If you would like a list of items that are needed - please see page 22.

October 10th - Socks are being collected for The Carriage House. The Carriage House is a certified “Clubhouse Model” program with the singular mission of assisting peole in their recovery from mental illness and reintegration into the committee.

November 14th - It’s Alzheimer Awareness Month and we are collecting puzzle books that will be donated to Kingston Healthcare’s facilities. Another very limited time committment and low cost option for you to get involved! Hint, hint - Puzzle books are available at The Dollar Store and can even be purchased in larger font!

December 12th - Coat, Hat, Mitten, Scarf, Boot, Shoe, Sock Drive for The Rescue Mission. We have found that many items can be purchased at a very low cost! On a trip to Dollar General a few months ago, I picked up socks at 70% off. I will admit that I did nearly clear them out of all of their socks, but I knew that they were going to The Rescue Mission this fall! Oh and there were some shoes and boots that were on clearance out too! Clean, gently used kids coats are also accepted, so when you are cleaning our your closets - bag those for drop off in December.

Oh and just in case you were wondering, we always take cash that will be used to purchase donated items. AAFW-NEI Members donated $176 for items to be purchased for the Salvation Army’s Tools for Schools program - which we turned into 618 items including folders, crayons, paper, rulers and tons of other stuff! What a great donation from several members - which will make a HUGE impact on our community!

Another opportunity to volunteer is on a committee! Most of our committes only meet once a month so your time out of the office will be minimal and we NEVER meet after work hours!! So your valuable family/after work time will not be affected. Below is a list of our committee that you can choose from:

Meets monthly after the Breakfast Connection: Community Outreach, Marketing & Promotion & Summit Celebration

Meets quarterly: Apartment Guide

Meets twice a year: Education

Meets as needed: Legislative & Special Events

All of our committees are looking for fresh, innovative ideas! You may have a particular interest in your staff getting more education through the AAFW-NEI - so the Education Committee would be a great fit for you! Do you like to plan events? Then the Summit Celebration or Special Events committee would be for you! We are also putting together a 40th Anniversay commit-tee so that may be perfect for you. Committee Members can be anyone that work onsite or for an Associate Member. If you want to get involved and just are not sure where you would fit - contact the AAFW-NEI Office and we would be happy to help you find the perfect place to utilize your skill set!!

If you are looking to get more involved - our Board of Director’s election will take place at the October 10th Breakfast Connection. Nominations are taken from the floor, so let the AAFW-NEI staff know that you’re interested in being on the ballot.

So whether you want to get involved by buying items to be donated through Community Outreach charities, being a committee member or running for the Board of Directors - it’s your time to get more involved this fall! The level of commitment is up to you!!

How Can yoU get MoRe involveD this Fall?By Peggy Meyer, Operations Coordinator, AAFW-NEI


Technical Courses The five technical courses take place in the classroom, with instructors presenting core concepts and procedures. These activities will include discussions and hands-on activities, followed by online practice scenarios which allow you to play the role of a maintenance technician in realistic situations.

Electrical Maintenance & Repair October 13, 2017 • 9:00am – 4:00pm This course provides the solid foundation in electrical work that learners must have to be successful on the job, especially when working with appliances and HVAC. Content includes understanding systems and circuits; switches, receptacles, and fixtures; using meters; making diagnoses and repairs; following regulations; and safety issues.

Heating, Ventilation and Air Conditioning Maintenance & Repair November 15 & 16, 2017 • 9:00am – 4:00pm This course teaches students how various heating and air conditioning systems work, as well as how to maintain and repair these systems.

Appliance Maintenance & Repair January 24, 2018 • 9:00am – 4:00pm This course teaches students how to install, diagnose and repair the key appliances that they will encounter on the job.

Interior - Exterior Maintenance & Repair January 25, 2018 • 9:00am – 4:00pm This course gives learners what they need to know to keep the interior and exterior of the buildings on their property in excellent shape, both through repair and preventive maintenance. This course also teaches students how to perform “make-ready” activities, and gives them helpful checklists to use on the job.

Plumbing Maintenance & Repair February 21 & 22, 2018 • 9:00am – 4:00pm This course teaches students how to maintain and repair plumbing systems and fixtures. Content includes an overview of the systems; key materials and equipment; pipes, fittings, and valves; and fixtures and appliances.

CAMT integrates online coursework, in-classroom study, and hands-on learning, providing a great introduction for new maintenance professionals and a refresher for the veteran technician. It gives these professionals the knowledge and tools necessary to run an effective maintenance program and pave a career path towards success. Maintenance expenses are the single largest controllable element in any operating budget, making this course an important component for your property’s success!

Take the entire course if you are motivated to not only earn the CAMT certificate, but also want to increase your technical, business, and personal development skills while immediately improving on-the-job performance. Or if you need only specific skill sets, take the modules you need – Electrical, HVAC, Plumbing, Appliance Repair, or Interior/Exterior Maintenance.

Earn your Certificate for Apartment Maintenance

Technicians and advance your career in apartment

maintenance TODAY!

Yes! Register me for CAMT Courses!q Full CAMT Course - $899

Individual Course Modules are $249 each:

q Electrical Maintenance & Repair

q HVAC Maintenance & Repair

q Appliances Maintenance & Repair

q Interior/Exterior Maintenance & Repair

q Plumbing Maintenance & Repair

Prices listed are AAFW-NEI Member rates. Education Subscribers receive a 10% discount.

Name:

Company:

Phone:

Email:

Authorized by:

Cancellations for the full CAMT course after September 30, 2017 will be charged $399.

Substitutions accepted at any time.Class presented by the Apartment Association of Fort Wayne-NEI in conjunction with the National Apartment Association

Education Institute. For more details call 260-482-2916 or visit http://www.naahq.org/learn/education/designation-programs


Chart Your Course For Success ~ September education registration ~

w METH: What YOU Need to Know! (2 CEC’s) Thursday, September 14, 2017; 9 a.m. to 11 a.m. @ AAFW-NEI Office Instructor: Phillip Ball, ECC Horizon Cost: Free for Education Subscribers/$45 per person for Non Education Subscribers

Identification, Inspection, Remediation and Liability Training: Maintenance Teams and office staff need to be aware what meth use and cooking looks like so they can help with the long term liability for the property as well as the health and safety of their residents. But what happens after a meth lab is seized on the property? What is the correct process and what should your staff be doing and NOT doing? Or what if there has not been a bust, but there is reason to believe that a resident is using or making meth? Learn these answers and much more!

~ Registration & Cancellation Deadline: Tuesday, September 12, 2017 ~

w Demanding Residents & Sensitive Situations: Keep Calm, Save Your Job and Your Residents (3 CEC’s) Tuesday, September 19, 2017; 9 a.m. to 12 Noon @ Public Safety Academy Instructor: Tim Furlong, My Quarter Turns Cost: Free for Education Subscribers/$45 per person for Non Education Subscribers

This engaging and interactive session is designed with the Modern Residential Professional in mind and addresses specific challenges they face both within their organizations and the residents they serve. Participants are challenged to assess themselves and their current properties and how they deal with challenging and difficult personalities on a daily basis. Strategies to deal with difficult people and situations with professionalism without compromising integrity will allow the audience to leave with real world solutions to the challenges they face every day.

Strategies: • Gain understanding of the power of Patterns and Habits and how our energy & attitude impact our jobs • Change and the New Normal • Identify our limits and our comfort zones • Recognize when our actions do not create our intended outcomes • Identify productive decision making strategies • Learn assertive communication techniques the deal difficult personalities. • Create goals and commitments around decision making and assertive communication techniques. • “Out the Door & On the Floor” Action Plan

~ Registration & Cancellation Deadline: Friday, September 15, 2017 ~

w Wine & Cheese Manager’s Roundtable Wednesday, September 27, 2017; 4:30 p.m. to 6 p.m. @ Lake Forest Apartments Cost: Free

Share your successes and challenges in an open forum over a glass of wine and light hors d’oeuvres with your peers in the multifamily industry. Crime, employees, resident retention, operations – no topic is off the table. The roundtable is FREE and open to all managers, allowing you to gain some new ideas and share your challenges

w Maintenance Shop Hop Thursday, September 28, 2017; 11:30 a.m. to 1 p.m. @ Poplar Ridge Cost: Free

Enjoy lunch and connect with other maintenance professionals. Participants can offer solutions for overcoming specific challenges, share vendor contacts, and walk away with lots of great tips. The roundtable is FREE, open to all maintenance supervisors, and will feature lots of hot topics.

Cancellation Policy ~ . ALL cancellations AFTER the cancellation date will be charged a NO SHOW fee of $10 per AAFW-NEI Member for Education Subscribers and $45 per AAFW-NEI Member for NON Education Subscribers.


September 12th Breakfast Connection:

Smoke Free Makes Sense & Cents8 a.m. @ Ramada Plaza

$8 per person or 1 Breakfast Coupon per person

Have you ever considered going smoke free?

Whether you have considered making the change for one building, your entire property, or not at all, this will be a great meeting to learn about the reasons why you should consider it as well as some of things that are involved in the transition process. Cathy Blume with Smoke Free Housing Indiana will be covering:

• Smokers are not a protected class – you CAN discriminate• Really you won’t lose residents

• Getting the Onsite Team excited and involved• Smoke Free Saves $$$ in many ways

Nancy Cripe & Pat Turner, with Tobacco Free Allen County, will also have a table of resources that you can share with residents and be available for any questions that you may have about local resources.

SPECIAL CONTEST: Football is BACK! Wear your favorite NFL team apparel – jersey, t-shirt, hat, etc. The most popular team at the meeting will all win prizes courtesy of Ryan FireProtection!

Registration deadline is Thursday, September 7th at 12 Noon! All Cancellations and NO SHOWS will be charged FULL PRICE of $12 per person!

Connect the Dots of the AAFW-NEI Membership ~ September Spotlights ~

Paul Davis Restoration & NHance Wood Refinishing


Contact: William Purdy2202 Research DriveFort Wayne, IN 46808Phone: (260) 483-6294; Cellphone: (260) 403-9019Fax: (260) 490-8121Email: [email protected]: www.Bathfitter.comDescription of Business: Bathroom Renovations

Patrick GillanPO Box 5689Fort Wayne, IN 46895Phone: (260) 420-5730Email: [email protected]: 12

Do you know of a company that is NOT a member of the AAFW-NEI and should be? Contact the AAFW-NEI Office and have a prospective member packet sent to them today!! We can also invite them to join us at our next Breakfast Connection for FREE!!

New Member Corner ~ New AAFW-NEI Members

Please join us in welcoming our NEW AAFW-NEI Members! We would like to welcome them and encourage them to take advantage of the many benefits of their Association

Membership. Please take a moment and seek them out at future events and meetings!

~ ASSOCIATE MEMBER ~ ~ INDEPENDENT OWNER ~

Bath Fitter

800-436-7510 • WhyCallPaul.com

THERE’S NEVER A GOOD TIME FOR PROPERTY DAMAGE.

Whether its water, fire, mold, storm, or other peril, you may be left feeling helpless. Paul Davis is here to assist

you in your time of need. We have the training and expertise necessary to completely restore your property fast. Paul Davis is also a trauma and hazmat certified firm.

FIRE • WATER • MOLD • STORM


The multifamily housing industry is a people-centered business. Even if you wanted to avoid people, you couldn’t could you? There are people moving in. People moving out. People who want to move in.

People who want your business. People who want to work for you. People who work for you. People who you work for. You cannot escape people … they will always find you. Always.

With so many people that you interact with in a day the odds are good that at some point you will encounter tension with someone else! I have studied connection and communication for many years and one of the most common reasons for miscommunication, misunderstandings, hurt feelings, angry feelings, frustration etc. is tied into our different styles of communicating.

If you’ve read this blog you know that I speak often of the two main communication styles:

• Direct Communicators• Indirect Communicators

Direct Communicators say what they mean and mean what they say. If you want to know what a direct communicator is thinking and feeling, just listen to the words! If they like something they’ll tell you. If they don’t like something, they’ll tell you. If they’re upset at you, you’ll know! And if they’d do anything for you, you’ll know that too.

In contrast to the Direct Communicators are the Indirect Communicators, whose words have hidden messages in them. In fact their words often do not communicate the whole message, and much of the message is found in their expression, demeanor, body language, or lack thereof, or in between the lines of the words they say.

Let me give you an example-about a year ago I discovered that someone I know was upset with some of the content in an email I sent out to an organization that we are a part of. This person sent me a very cryptic email that seemed to be out of left field and didn’t make a lot of sense. I just chalked it up to his unique sense of humor. Well, after a couple of months I learned that the whole issue escalated (in his mind) and this person made some major decisions based on his perception of what my email communicated. Here’s the deal, I had NO idea he was upset. I went back and his email response to me had nothing which said, “Rommel, I have a problem and I’d like to discuss it with you.”

When I sensed something was wrong I asked him about it directly and he was very cryptic and indirect again, never giving me a straight answer. Now that I have put all of the pieces together I realized that his earlier communications with me had signs that he was upset ... if I could read between the lines, with very strong glasses! Although I still don’t think I did anything to warrant the response he had, I have taken responsibility for my role in this and have worked to prevent something like this from happening again. That being said, if he was just direct in his communications with me, and chose to clearly communicate his feelings with me, I am confident we would have sorted this out in about two minutes.

My message to you today as you interact and communicate with the people around you…

• Say what you mean. • Mean what you say. • Don’t say it mean.

Following these three steps will help you immensely in all that you do!

Three Things You Can Do NOW to Improve Your Communication

By Rommel Anacan, Relationship Difference

BusinessSlow?

Advertise inthe OnSite!Contact Beth at260.482.2916or via e-mail [email protected] advertising rates


Paparazzi -- Seen on the Scene

~ August Breakfast Connection Wrap-Up ~

Officer Michael Joyner with Fort Wayne Police Department joined us in August to share how your entire team could work together to be more aware and prevent crime at

your community and your businesses. He also shared with us how you can protect yourself, your team members, and your residents. A Big Thank You to all of the AAFW-NEI members

for their generosity with bringing School Supplies to the June and August meeting! We collected a total of 618 items for the Salvation Army!!!

Don’t forget to join us for the September Breakfast Connection on Tuesday, September 12th ! Smoke Free Housing

Indiana and Tobacco Free Allen County will be joining us to talk about going smoke free! To register see page 14


10 Things Hockey Can Teach Apartment Management CompaniesBy Elaine De Lude, Vice President, LiveBE Washington D.C.

p Never Count Competitors Out When it comes to winning management assignments, odds don’t really matter. The drive a company shows in its effort to get the contract is more important.

m Fast-Moving Action Every day in apartment management is different -- you may have to drop everything to deal with a fire or flood at a community -- and you need to be ready for whatever comes.

p Gotta Be ‘All In’ Success in hockey requires a consuming passion on the part of players and the total support of their families and their entire support systems. The same holds true for those in the demanding field of apartment management.

i Contagious Excitement There is nothing better than experiencing the intense excitement of a live hockey game; the energy spreads throughout the entire crowd. Similarily, if a management company’s executives radiate excitement about their company’s mission, performance and future, those emotions can sweep throughout the company.

p Try Something New To quote the great Wayne Gretzky: “You miss 100 percent of the shots you don’t take.”

h Win, Lose and Celebrate Together Apartment management is a true team effort. When things go right, there is no one person to praise, and when things go awry, there is no one individual at fault.

p Spend Time With Customers Hockey players strengthen their team’s ties to the surrounding community when they interact with fans. There’s a valuable lesson here for apartment managers. Property managers who regularly talk with residents not only have an opportunity to get invaluable feedback and identify areas for improvement, but they can make their residents feel valued and more committed to the apartment community.

g Always Be Improving Hockey players know that improvement is vital to their careers and the success of their teams. That’s why they put in hours and hours on the ice rink. Likewise, property managers must seek out continuing education opportunities to further their careers and the performance of their properties.

p Don’t Be Afraid of a Change in Scenery Many hockey players have struggled with one team only to thrive after being traded to or signing with another. Sometimes, another apartment management company might be a better fit for a particular employee. If the employee believes that to be the case, he or she shouldn’t hesitate to make the move.

k Take Responsibility The most admirable (and effective) coaches and players are those who take responsibility for their mistakes on the ice. When you make a misstep, own up to it and figure out how to avoid it in the future. Your co-workers and your residens will respect you much more.

Reprint from UNITS 2016Dial: 260-497-9110 or 866-497-9110

[email protected]

Fire Extinguishers & Inspections Exit & Emergency Lights Fire Suppression Systems Fire Escape Ladders Fire Hydrant Inspections Fire Extinguisher Cabinets

Extinguisher Co. No. 1 FIRE PROTECTION SERVICES

Contact RICARDO for a free survey & estimate


A A & B CONSTRUCTION, LLC ...............................(260) 432-6860AARDVARK PEST CONTROL ...............................(260) 471-2800AMERICAN FAMILY INSURANCE ....................... (317) 577-2722AMERICAN HOME STORE FURNITURE .............. (260) 442-0300AMRENT ............................................................ (317) 508-9531 ANTHONY WAYNE CREDIT ADJUSTERS............. (260) 423-9574APARTMENTS.COM ...........................................(419) 308-6742APEX ELECTRIC, LLC ...........................................(260) 739-5948ASPHALT MAINTENANCE SERVICE ....................(260) 422-6068ATI ENERGY GROUP, LLC ...................................(800) 456-3837

BBATH FITTER ............................(260) 483-6294/(260) 403-9019BED BUG DESTROYERS ......................................(260) 445-7815BETTER BUSINESS BUREAU ...............................(260) 423-4433BGI FITNESS ...................................................... (317) 813-2242BND COMMERCIAL ........................................... (260) 407-0900BRIGADOON FITNESS ........................................(260) 434-2412BUG FREE PEST CONTROL, LLC ..........................(260) 399-6189

CCARPET ONE ...................................................... (260) 489-4584CERTAPRO PAINTERS .........................................(260) 494-1412CFS INC.-FLOOR COVERING SPECIALISTS ...........(260) 456-3922CLASSIC PRODUCTS CORP. ................................(260) 484-2695COMCAST ......................................................... (260) 215-5309 COMMERCIAL FLOOR COVERINGS, INC./ CITY CARPET OUTLET, INC. ...........................(260) 442-2773

C CORT .................................................................. (877) 467-8268CSC SERVICEWORKS ......................... (800) 590-0036 EXT. 5510

DDELUXE GLASS, INC. ..........................................(260) 482-9469

EECC HORIZON ..........................(317) 595-4400/(317) 809-9877EDGE SUPPLY .................................................... (866) 715-3343EXTINGUISHER CO. NO. 1 ..................................(260) 497-9110

FFAST SIGNS ........................................................ (260) 373-0911FCL SECURITY ..................................................... (260) 482-5292FIBER X LLC ........................................................ (317) 565-6010FIRST FEDERAL BANK OF THE MIDWEST ...........(260) 489-3036FORRENT.COM ................................................. (317) 915-1181FORT WAYNE NEWSPAPERS ..............................(260) 461-8349

GGREAT LAKES LAUNDRY/ COMMERCIAL SALES, INC.............................(800) 821-8846

HTHE HARMON GROUP, LLC ................................(317) 370-4414HAYS & SONS COMPLETE RESTORATION ..........(260) 471-9110HD SUPPLY FACILITIES MAINT. ..........................(800) 431-3000HOME LUMBER .................................................(260) 493-4436HYLANT GROUP .................................................(260) 969-3900

IiAB FINANCIAL ...................................................(260) 469-6278

JJETZ SERVICE CO., INC. ......................................(317) 359-9968

KKINGSTON HEALTHCARE ...................................(260) 415-7741K KERN PAINTING TOLEDO, LLC .........................(419) 966-0812 KONE ELEVATOR ................................................(260) 484-9586KNOT JUST DECKS ..............................................(260) 745-0337

LLANDART, INC. ...................................................(260) 413-4881LAWNSCAPE LAND MANAGEMENT, INC. ..........(260) 749-8611

Continued on page 21

Associate Members of the AAFW-NEI

Contact An Associate Member for Your Next Bid!


Associate Members of the AAFW-NEI

Contact An Associate Member for Your Next Bid!

Continued from page 20

L LEE SUPPLY CORP. .............................................(260) 471-6433LEISURE POOL & SPA SUPPLY INC. ....................(574) 457-4532LINCOLN PRINTING ............................................(260) 424-5200

MMBA PAINTING, LLC ...........................................(260) 241-7359MIDWEST AMERICA FCU ...................................(260) 423-8251MIRACLE METHOD ............................................(216) 337-0708

NNHANCE WOOD REFINISHING ...........................(260) 341-6671

O OFFICE CONCEPTS .............................................(260) 484-0451OLD NATIONAL BANK ........................................(260) 310-6613

PPAUL DAVIS RESTORATION ...............................(260) 436-7510PERRY LAW OFFICE P.C. .....................................(260) 483-3110PNC BANK .......................................................... (260) 441-8782POOPRINTS OF NE INDIANA ..............................(260) 433-1899PPG PAINTS ...................................................... (260) 213-6759PRECISION CONCRETE, INC. (Mark) ...................(616) 403-1140PRECISION CONCRETE, INC. (Don) .....................(317) 695-3271PRECISION GLASS ..............................................(260) 432-9222PRIORITY 1 ......................................................... (260) 497-7993PROFED CREDIT UNION .....................................(260) 496-1312PROFESSIONAL CARPET CLEANING ...................(260) 489-0675PROTECHS, INC. ................................................ (260) 471-3165

RREPUBLIC SERVICES ...........................................(260) 442-3226RYAN FIREPROTECTION .....................................(260) 224-2734

SSEARS COMMERCIAL ........................................(260) 486-7329SHERWIN WILLIAMS, CO. - (PAINT) .................. (260) 459-2444SHERWIN WILLIAMS, CO. - (FLOORING) ............(260) 348-5226SPRINGFIELD RESTORATION & REMODELING ...(260) 657-3351SPRINT ............................................................... (317) 660-2270SQUEAKY CLEAN ......................(269) 816-5600/(269) 718-9249STATE FARM INSURANCE ..................................(260) 489-3838STEAMATIC OF FORT WAYNE ............................(260) 422-7447STEWART, BRIMNER, PETERS & COMPANY INC. ............................(260) 482-6900

TTALON RESTORATION & CLEANING, INC. ..........(260) 748-4545TOBACCO FREE ALLEN COUNTY ....................... (260) 373-4276TRANE RESIDENTIAL SOLUTIONS .........................(800) 228-7263/(317) 900-9738TRANSUNION RENTAL SCREENING SOLUTIONS .....(260) 755-5377/(636) 288-2569

WW.C. BORCHELT & SONS ........................................... (260) 485-3412WASH MULTIFAMILY LAUNDRY SYSTEMS, LLC .....(800) 521-9938/(616) 295-2790WAYNE PIPE & SUPPLY ............(260) 423-9577/(260) 415-5612WILMAR...................................(630) 618-0014/(630) 618-0014WINDOWS, DOORS & MORE .............................(260) 422-7077

The online Buyer’s Guide has been updated based on the updates submitted

by AAFW-NEI Associate Members for the Membership Directory. Now would be a great time to double check your

listing and the categories your company is included in!

First-Fed.com

Some things are just

1595 W. Dupont Rd., Fort Wayne | 260-489-30369909 Illinois Rd., Fort Wayne | 260-432-0022


Community Outreach will be collecting Pet Supplies at the September Breakfast Connection for H.O.P.E. for Animals!

Bring any of the following pet supplies listed below to the meeting and help us make this drive a huge success!

For every pet supply you bring to the breakfast you will have a chance to win a gift card!

No time to shop? No Problem! Simply bring your cash or check donation to the breakfast

and we will do the shopping for you!

* Bleach* Dye Free Unscented Laundry Detergent

* Towels* Paper Towels

* Lint Rollers & Refills* Kleenex (Tissues)

* Clorox/Lysol Wipes* Lysol Spray

*Ziplock Bags* Baby Wipes

* 4x4 Gauze Squares* Antibacterial Hand Soap

* Flat Sheets * Dog & Cat Food (Wet or Dry)

* Kitty Litter* Peanut Butter

OnSite Adver tising DirectoryPlease take a look at the following AAFW-NEI Members who help support

the AAFW-NEI with their advertisements in this months issue of the OnSite!

* Aardvark Pest Control ........................ Page 22

* American Home Store Furniture/ City Carpet Outlet, Inc. ........... Back Cover

* Apex Electric LLC ................................ Page 8

* Asphalt Maintenance Service .............. Page 14

* ECC Horizon ........................................ Page 20

* Extinguisher Co. No. 1/Priority 1 ........ Page 18

* First Federal Bank of the MidWest ...................... Page 21

* Great Lakes Laundry/Great Lakes Laundry Sales ................... Page 9

* Jetz Service Co. Inc. ......... Inside Front Cover

* NHance Wood Refinishing .................... Page 14

* Paul Davis Restoration ........................ Page 15

* Perry Law Office ....................................Page 3

* Steamatic of Fort Wayne .......................Page 3

* WASH Multifamily Laundry Systems, LLC .....................Page 19

* Windows, Doors & More ..... Inside Back Cover

september 2017 fall fun & festivals -...

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