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Position Description / Scope of Practice

ST VINCENT’S PRIVATE HOSPITAL ASSISTANT LAUNDRY MANAGER

THE ORGANISATION AND OUR MISSION

St Vincent’s Private Hospital is a world-class medical and surgical facility and provides overnight and day only care across a broad spectrum of specialties. The 323-bed hospital cares for local, national and international patients.

The values of St Vincent’s Private Hospital derive from the mission and traditions of the Sisters of Charity. Firmly grounded in the Christian tradition, our values seek to give form to our activities and are at the core of our Code of Conduct and Code of Ethical Standards.

Inspired by the values of the Sisters of Charity and Sisters of Mercy, our mission is to bring the healing ministry of Christ to all we serve.

Our vision is to serve the community through excellence in care, teaching and research in both public and private health and aged care services, and to reach out to the poor and the marginalised. In doing so, we maintain our fundamental respect for the skills and talents of our staff and our profound respect for the humanity of every individual patient.

KEY POSITION DETAILS

Position Title: ASSISTANT LAUNDRY MANAGER

Reports To: ENVIRONMENTAL SERVICES MANAGER & SENIOR ENVIRONMENTAL SERVICES COORDINATOR

Department: SUPPORT SERVICES Location: SVPH LEVEL 3

Agreement: ST VINCENT’S PRIVATE HOSPITAL SYDNEY ENTERPRISE AGREEMENT 2016

Classification: Grade 7-7.4

POSITION PURPOSE

The Assistant Laundry Manager is part of the Support Services Department, supporting and reporting to the Senior Environmental Services Coordinator, and Campus Environmental Services Manager whilst managing and coordinating the daily laundry functions across the Private Hospital and Precinct clientele base, which includes the St. Vincent’s Private, Select St Vincent’s Public Hospital departments, St Vincent’s Clinic, Sacred Heart Health Service, Kinghorn Centre, and associated contracts within the Precinct. The department consists of over 25 staff with an annual budget of over $2 million.

The department services 323 Private hospital beds, and multiple external affiliated organisations within the Darlinghurst precinct including SVHS, SHH, SVC, VCCR, and The Garvan Institute to affiliated organisations within the Darlinghurst Precinct.

document.docx2016APRIL 2016



KEY ACCOUNTABILITIES

Key AccountabilitiesAccountability Major Activities Key Performance Indicators (KPI)Expectations The primary focus of the Private

Hospital Assistant Laundry Manager is to manage and deliver all linen and laundry services functions within set guidelines and within set financial parameters

High level of commitment to the philosophy, mission, values and ethics of the Mary Aikenhead Ministry and St Vincent’s Health Australia

Comply to relevant Australian Standards, AS4146, AS3789, AS3900, AS3904, AS4187, AS1079 and the Accreditation Program of the Australian Council on Healthcare Standards (ACHS)

Demonstrated sound, practical knowledge of cleaning, waste and laundry systems

Delivering efficient preparation, cleanliness and presentation of patient linen, in accordance with hospital standards and guest expectations

Maintaining inventory and conducting stock checks\

Following standards set our by SVHNS (St Vincent’s Health Network Sydney) and the MOH (NSW Ministry of Health) whilst being responsible for the auditing of all clinical and non-clinical areas within the hospital campus that utilise the Private hospital Linen Services

Training and development of all staff within the Private Hospital Laundry Departments

Strong human resource management skills including rostering and managing work hoursStrong negotiation, problem solving and analytical skills

Understands and incorporates the values of the Sisters of Charity, Mary Aikenhead Ministries and the SVHA Code of Conduct in day-to-day activities

Annual Feedback on quality is above 90% customer satisfaction




Effective report writing and priority management skills

Thorough understanding of WH&S and quality assurance principlesThorough understanding of legislative and industry requirements

Ability to analyse financial statements and manage budgets

Effective computer working knowledge in Word, Excel, GroupWise and Power Point

Workplace, Health & Safety Adhere to all policies, procedures and legislative requirements in relation to Workplace Health & Safety, Bullying & Harassment in the Workplace Policy requirements

Ensure that compliance with the code of ethical standards for Catholic Health & Aged Care providers, legislation, acts, awards and agreements is maintained\

Operate within delegated responsibilities as set Mater Hospital Sydney

Employee complies with the requirements of the WH&S Act and all relevant WHS, and injury management policies and procedures where industrial agreements required are met.

RiskMan is used to report hazards and any workplace injuries.

INCUMBENT CAPABILITY REQUIREMENTS (Level 2)

The incumbent of this position will be expected to possess the following capabilities:

Capability Demonstrated Behaviour

PersonalPersonal Effectiveness Takes responsibility for accurate, timely work results

Learning Agility Identifies personal development needs and seeks information from a range of sources

OutcomesPatient/Resident/Client Centred Strives to meet and exceed expectations,

demonstrating sound judgement

Innovation & Improvement Contributes to improvement by reviewing strengths and weaknesses of current processes

StrategyDriving Results Manages own work load to deliver results

Organisational Acumen Understands the interdependencies between departments

PeopleWorking With & Managing Others Takes responsibility for ensuring productive, efficient

teamwork

Collaboration Works collaboratively within and outside the team




SELECTION CRITERIA

ESSENTIAL REGISTRATION, LICENCE, OR QUALIFICATION REQUIREMENTS

Commercial Laundry Experience in a large property or Laundry. Minimum of two years of prior experience in Laundry Management or Supervision

OTHER ESSENTIAL REQUIREMENTS

Flexibility with regard to duties and working hours and a rotational rostering, depending on the day-to-day demands of the position.

Ability to Manage work across multiple hospital site locations within the Darlinghurst Campus Serviced by the Private Hospital Environmental Services Department

SKILLS/EXPERIENCE

Prior Assistant management, or supervision experience and ability to lead, manage and motivate a large team in either a large Healthcare Linen / Laundry setting, Commercial Laundry, and preferably in a customer focussed industry for more than 2 years.

Excellent understanding of rostering, productivity and budgeting, with strong financial acumen. Experience in dealing with multi- stake holder environments Experience in WHS and injury management

Well developed written and verbal communication skills Excellent administrative skills and is proficient in the use of Microsoft Office and other computer

applications including the ability to use technology

AccountabilitiesAccountability Major Activities Key Performance Indicators (KPI)Expectations High level of commitment to the philosophy,

mission, values and ethics of the Mary Aikenhead Ministry and St Vincent’s Health Australia

Demonstrated sound, practical knowledge of cleaning, waste and laundry systems

Strong human resource management skills including rostering and managing work hours

Strong negotiation, problem solving and analytical skills\

Effective report writing and priority management skills

Thorough understanding of WH&S and quality assurance principles

Thorough understanding of legislative and industry requirements

Ability to analyse financial statements and

Understands and incorporates the values of the Sisters of Charity, Mary Aikenhead Ministries and the SV&MHS Code of Conduct in day-to-day activities.




manage budgets

Effective computer working knowledge in Word, Excel, GroupWise and Power Point

Providing leadership and management to the Darlinghurst Campus facilities for the provision of Environmental services i.e cleaning, waste, patient transport, mail, courier, laundry and linen distribution

Workplace, Health & Safety

Adhere to all policies, procedures and legislative requirements in relation to Workplace Health & Safety, Bullying & Harassment in the Workplace Policy requirements

Ensure that compliance with the code of ethical standards for Catholic Health & Aged Care providers, legislation, acts, awards and agreements is maintained\

Operate within delegated responsibilities as set Mater Hospital Sydney

Employee complies with the requirements of the WH&S Act and all relevant WHS, and injury management policies and procedures where industrial agreements required are met.

RiskMan is used to report hazards and any workplace injuries.

Key AccountabilitiesAccountability Major Activities Key Performance Indicators

(KPI)Leadership: To provide direction for Support Service teams in alignment

with the strategic plan, policies and procedures ensuring exemplary leadership reflective of the mission and values:

Exceptional knowledge of effective laundering methods and techniques and sound, practical knowledge of laundry systems

Excellent understanding of cleaning equipment and chemical use

Experience in ‘on the job’ training/coaching methods Ability to multi task and prioritise multiple demands

whilst maintaining a professional attitude and strong customer service skills

Lead, direct, and motivate staff as part of the Private Hospital Laundry team, monitoring budget levels such that services are delivered in an efficient and effective manner.

In conjunction with the, Senior Environmental Services Coordinator, develop annual department operational plan to support the greater organisational strategic plan.

Produce, display and maintain rosters in line with

Staff rosters, leave and budgets are maintained within agreed profile and budget guidelines

Sufficient qualified staff maintained on the casual staff pool to ensure adequate backfill for all teams

Communication forums with staff (bi-monthly at minimum), with minutes displayed on notice boards ensuring staff are abreast of all hospital communication, policies and procedures are completed

Services are reviewed




Hospital FTE (Full time employee equivalent), EBA (St Vincent’s Private Hospital Enterprise Agreement 2016), Health Conditions Employees Award NSW, MOH & SVHNS budgetary guidelines

Lead/extend the Environmental Service casual staffing pool to ensure adequate numbers of suitably qualified staff to support all services across campus.

Maintain effective communication with all stakeholders & clientele.

Ensure policies and procedures, and safe work practices are adhered too and reflect relevant standards and policies with an emphasis on, Infection Control and WHS guidelines.

Assist the Campus Environmental Services Manager and Senior Campus Coordinator to ensure contracts are managed to achieve the best price and quality standard

Support, and educate campus staff in Cleaning & Quality standards, Environmental Sustainability, and quality and safety linen quality auditing procedures.

Ensure minimum Auditing standards and frequencies are in line with SVHA and Ministry of Health Standards

Contribute to compliance of ACHS quality, NSW MOH and any related statutory regulations and audits/targets.

Undertake duties/projects as deemed appropriate by the Campus Environmental Services Manager or Senior Environmental Services Coordinator

Perform any of the full range of other tasks within the Environmental Services department when called upon (cleaning, linen assistance, waste collection).

This may include the use of various cleaning machinery and laundry washing machines

monthly to ensure alignment with operational plan, work hours and budget targets

Policies and procedures are reviewed and and benchmarked against industry standards

Behaviour is professional and reflective of the mission and SVHA Code of Conduct Policy when meeting with hospital staff, Company Representatives, precinct partners, and other Organisations.

Key AccountabilitiesAccountability Major Activities Key Performance




Indicators (KPI)HR Compliance

Ensures compliance with all recruitment, probationary and annual appraisal requirements.

Conducts performance and disciplinary interviews. Ensures attendance for Hospital orientation within the

first 3 months of commencement of employment), departmental induction, mandatory and fire safety training annually.

Conducts monthly WH&S inspections and Hazard Registry review

Reviews job descriptions and procedures annually Ensure competency of staff in line with current job

descriptions, and oversees staff development, training and succession planning as identified.

Undertakes professional development opportunities and networks regularly with industry colleagues.

Recruitment to be performed in a timely manner

100% of new staff to the organization attend general orientation within 3 months of commencement

All staff have current position descriptions and work schedules that are reviewed when position is replaced or responsibilities or performance objectives change

Performance Development discussions for self and staff are undertaken annually, with development goals and training objectives established. >95% of staff have an annual performance review completed

Evidence of training and participation in education, learning and development programs. > 95% of staff have completed mandatory training annually

Industrial relations policies and practices are complied with minimizing industrial activity

Employee grievances are managed in line with established grievance procedures

Strategies to manage any abnormal leave liabilities are in place

Key AccountabilitiesAccountability Major Activities Key Performance Indicators

(KPI)Quality Improvement and Customer Care

Maintain a culture within the Environmental Services Department,




which focuses on the delivery of innovative quality services and exceeding prescribed benchmarks by:

Review, identify and develop initiatives on improving quality and productivity of the Environmental Service teams

Facilitate and coordinate the implementation of agreed initiatives and improvement plans ensuring compliance with ACHS accreditation standards and targets

Ensure policies and procedures are documented and reflect current standards of practice

Ensure ongoing alignment of cleaning standards to established Ministry of Health (MOH) criterion

Coordinate regular feedback from all stakeholders to ensure service alignment.

Contribute to the development of the Campus Environmental Services Plan and Support Services Department Strategic Plan.

Maintain documentation for Equip, Profile IM and ACHS accreditation.

Maintain written monthly reports Actively participates in the

Environmental Sustainability program Maintain the Internal Cleaning and

Linen Audit reporting system Assist in the development of policies

and procedures for new and revised processes.

Maintain infection control as set out in our policies and procedures

Quality plans, scorecards and operational plans and audits are updated to ensure service continues to align with ACHS standards.

Policies and procedures are reviewed as necessary to ensure alignment with current operating conditions, legislative compliance, WHS and hospital protocol

Review service providers, monitor compliance and action any service discrepancies

Performance targets and accreditation activities/ actioned are met

Attend monthly quality council meetings, with documented evidence of plans and action


Indicators (KPI)




Representing Represents the Environmental Services/Support services Department or organisation in a professional manner adhering to the Mission and values at all times.

Represents Environmental Services Department in internal committees as required but not limited too but on the behalf of the Campus Environmental Services Manager. ie. Infection Control

Establishes and maintains positive relationships with key internal and external stakeholders

Maintains confidentiality Pursues business

opportunities within the strategic plan frame work.

Financial Assist the Campus Environmental Services Manager and Senior Private Hospital Assistant Laundry Manager to monitor and review the Environmental Services, Laundry and Mail Services budgets to ensure compliance to agreed parameters throughout the financial year by:

Assists Campus Environmental Services Manager with preparation of annual budgets and capital expenditure requests and goals.

Achieves budgeted goals Monitor consumable, repairs and maintenance

budget Reviewing the budget monthly to monitor

performance against budget Completes monthly Financial overview and

Operational reports for Senior Private Hospital Assistant Laundry Manager

Maintains and evaluates contracts / Service Level Agreements in Conjunction with the Campus Environmental Services Manager

Prepares monthly invoices and reports for clients and ensure all incoming invoices are prepared for the

Environmental Services Manager to sign off and process to the finance department.

Develops purchase specifications Negotiates contracts and pricing with suppliers. Authorizes payment of supplier invoices in

accordance with the delegation manual. negotiating environmental service agreements and

managing associated costs and revenues

Performance Indicators: Report budget variances

and action strategies to the Campus Environmental Services Manager

Review service to identify cost savings

Assist manage to deliver a balanced budget

Manage WHPPD (Work Hours Per Patient Day)


Indicators (KPI)




Workplace Health and Safety

Contribute to a safe work environment and safe systems of work for all Environmental Services teams by:

Ensuring all staff are aware of and comply with WH&S and Infection Control Policies

Implementing WHS Framework across areas of responsibility

Ensuring all staff/work place incidents are reported in the Campus Riskman System and to the RTW Coordinator, investigated and improvements actioned and comply with EEO, WH&S practices and legislation

Coordinating the repair and replacement of equipment in line with WH&S policy, safe work practices and budget.

Working with the WH&S Team, review Manual Handling Risk Assessment for all areas of responsibility including preparation of action plans to eliminate risk exposure within the work place

100% annual attendance of all staff to mandatory training as defined by the manager for all Environmental, Laundry, and Mail Service teams

Ensure staff observe safety rules and maintain safe conduct in the performance of their duties

100% of incidents investigated and actioned

Risk assessments are completed for all tasks annually or as service or procedures change

Teamwork & Communication

Foster collaborative working relationships colleagues and all key stakeholders by:

Working with colleagues to ensure an integrated approach to the delivery of service across all Environmental Service teams

Keeping work colleagues informed and share relevant and useful information

Assisting in the smooth running of the department by assisting across the service when team members are absent

A professional and cooperative manner is demonstrated at all times when assisting colleagues and clients

All colleagues are treated with respect and equality whilst being responsive to their needs.

Positively promote a team environment. Input and contribution to the BPA (best Practice Australia) scores

Conduct a minimum of 6 Staff meetings per year per hospital and or department




PERSON SPECIFICATION

Essential Qualifications

Significant managerial experience in managing a large in in a Commercial Laundry environment

Desirable Qualifications

Tertiary qualifications, preferably in environmental services management or equivalent

Skills & Experience

Commitment to the mission and values of the St Vincent’s Health Australia & SV&MHS

High level of computer literacy (Word, Excel, Power Point)

Sound administrative skills

Excellent skills in communication and interpersonal skills

Ability to work autonomously or equally effectively as part of a team

Awareness of contemporary environmental services management

Ability to maintain confidentiality

Awareness of the legislative requirements

Commitment to personal professional development

Employee Date

Employer Date




POSITION DEMANDS CHECKLISTSt Vincent’s & Mater Health Sydney

FREQUENCY DEFINITIONS

DESCRIPTION

O - Occasional Activity exists up to 1/3 of the time when performing the task.

F - Frequent Activity exists between 1/3 and 2/3 of the time when performing the task.

C – Constant Activity exists more than 2/3 of the time when performing the task.

R – Repetitive Activity involves repetitive movement.

JOB DEMANDS DESCRIPTIONFREQUENCY

O F C RN/A

PHYSICAL DEMANDS

Cognitive motorTasks require a person to control and direct their physical movements

Kneeling/squatting Tasks involve flexion/bending at the knees and ankles in order to access low levels

Leg/foot movement Tasks involve use of legs and/or feet to operate machinery

Hand/arm movementTasks involve use of hands/arms eg. stacking, reaching, typing, mopping, sweeping, sorting, and twisting.

Bending/twisting Tasks involve bending forward or backward and twisting at the waist.

Standing Tasks involve standing in an upright position with little movement

Driving Tasks involve operating motor powered vehicles

Sitting Tasks involve remaining in a seated position

ReachingTasks involve reaching overhead with arms raised above shoulder height or forward reaching with arms extended

Walking/running

Tasks involve walking or running on even surfaces

Tasks involved walking on uneven surfaces

Tasks involve walking up or down steep slopes

Tasks involve walking whilst pushing/pulling objects

ClimbingTasks involve climbing up or down stairs, ladders, scaffolding, platforms, inclines/declines

Working at heights Tasks involve making use of ladders, foot stools, scaffolding, etc. Anything where





O F C RN/A

the person stands on an object other than the ground.

Lifting/carrying

Tasks involve raising/.lowering or moving objects from one level/position to another, usually holding an object within the hands -

1) Light lifting/carrying 0-9Kg

2) Moderate lifting/carrying 10-15 Kg

3) Heavy lifting/carrying 16 Kg and above

Restraining Tasks involve restraining patients/clients others

Pushing/pullingTasks involve pushing/pulling objects away from or towards the body. Also includes striking of jerking.

Grasping Tasks involve gripping, holding, clasping with fingers or hands.

Manual dexterity Tasks involve fine finger movements ie: keyboard operation, writing.

SENSORY DEMANDS

BalanceTasks require a person to be able to perceive changes in the work environment and adjust their body/limb position accordingly

SightTasks involve use of eyes as an integral part of task performance ie: looking at screen/keyboard in computer operation, reading documents, working in a dark environment.

Hearing Tasks involve the use of hearing at normal voice level

SmellTasks involve the use of the smell senses as an integral part of the task performance ie: working with chemicals

Taste Tasks involves the use of taste as an integral part of task performance

Touch Tasks involve use of touch as an integral part of task performance.

PSYCHOLOGICAL DEMANDS

Decision making and cognitive abilities

Tasks involve mental attention, decision making and concentration

Conflict & stress Tasks involve working around or with many different people (crowds)

Tasks involve interacting with distressed people

Tasks involve dealing with people with mental disabilities

Tasks involve dealing with people who are physically disfigured





O F C R N/A

Tasks involve interacting with people who as part of their lives may be aggressive, verbally or sexually uninhibited.

Tasks involve viewing/handling deceased and/or disfigured bodies.

EXPOSURE TO CHEMICAL HAZARDS

Dust Tasks involve working with dust eg. sawdust, surface dust

GasesTasks involve working in areas where gases may be present, or working directly with gases

Fumes Tasks involve working with fumes that may be irritating if inhaled

LiquidsTasks involve working with liquids which may cause skin irritation if contact is made eg: dermatitis

Water / Soap Tasks require frequent hand washing with soap

Hazardous substances/ Dangerous goods

Tasks involve handling or use of hazardous substances / dangerous goods including storage or transportation

Latex Tasks may involve handling or exposure to materials containing latex

Biological matterTasks involve working with human biological matter through examination, storage, transport or disposal.

Allergenic substances Tasks involve exposure to allergenic substances

PharmaceuticalsTasks involve handling, transport, administration or disposal of Pharmaceuticals eg. antibiotics, cytotoxics

WORKING ENVIRONMENT

LightingTasks involve working in areas where there may be changes in lighting eg. no natural light, flashing lights/strobes, glary, dim or dark

Colour Tasks require differentiation of colour

Sunlight Tasks involve exposure to sunlight

TemperatureTasks involve working in temperature extremes eg: working in a cool room, working outdoors, boiler room

Confined spacesTasks involve working in confined spaces where physical movements may be restricted

GENERAL WORKING HAZARDS

Surfaces Tasks involve walking over varying (eg. uneven, slippery, graded) floor surfaces

Housekeeping Tasks involve working around obstacles within different work areas





O F C RN/A

Heights Tasks involve working at heights

Manual handling Tasks involve manual handling (lifting, pulling, pushing, restraining, holding, moving)

Noise Tasks involve working in noisy environments eg. with power tools, generators

Radiation Tasks involve exposure to X-Rays or other forms of radiation

Electricity Tasks involve working with electrical apparatus and currents

Plant / Machinery

Tasks involve the use, movement, or operation of powered machinery and equipment

Tasks involve the use, movement, operation of non-powered plant and equipment

Biological hazards Tasks involve working with blood, blood products and / or body fluids

OTHER ISSUES

Workplace access Tasks involve difficult access or movement from site to site

Personal protective equipment

Tasks involve use of Personal Protective Equipment, eg face masks, gloves, eye protection

Safety critical issuesTasks involve taking responsibility for the safety of others eg staff, patients, contractors, public




St Vincent’s Health Australia Sydney

DECLARATION FORM

Manager:

I have explained the duties and responsibilities of this position to the applicant.

___________________ ____________________________ ____/____/_____

Name Signature Date

Applicant

I have read this position description as Private Hospital Assistant Laundry Manager , I understand the job requirements and job demands and agree that I can fulfil these requirements to the standards outlined.

I am not aware of any reason, which might interfere with my ability to perform the inherent job requirements and job demands of this position.

I am aware that any false or misleading statements may threaten my appointment or continued employment with St Vincent’s Health Australia Sydney.

I agree to comply with the policies of NSW Health, South East Health and St Vincent’s Health Australia, Sydney.

I understand that I may be required to perform other reasonable duties from time to time and that I may be required to work in any area under the jurisdiction of St Vincent’s Darlinghurst Campus

I also agree to strictly observe the Area Health Service policy on confidentiality of staff and patient information or such other sensitive or confidential information that I many come across in the course of my employment.

I am aware that during the course of my employment, regular criminal record checks may be conducted with my knowledge to ensure my ongoing suitability for employment.

__________________ ____________________________ ____/____/_____

Name Signature Date


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