seniors outreach ambassadors
DESCRIPTION
Seniors Outreach Ambassadors. South Burnaby Neighbourhood House. Presented By: Talia Mastai, Seniors Outreach Worker. South Burnaby Neigbourhood House. Established in 1996 Community-based social service agency Provides a continuum of programs that promote community engagement - PowerPoint PPT PresentationTRANSCRIPT
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Seniors Outreach AmbassadorsSouth Burnaby Neighbourhood
House Presented By:Talia Mastai, Seniors Outreach Worker
+ South Burnaby Neigbourhood
House• Established in 1996• Community-based social service agency• Provides a continuum of programs that promote community engagement
- Childcare, ESL, family support, youth leadership, community outreach, legal and tax clinics, seniors programs• Mission: to make neighbourhoods better places to live• Goal: to enable people to enhance their lives and strengthen their communities
“We are neighbours growing neighbourhoods”
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Seniors Outreach Ambassadors are a trained group of senior volunteers (55+) who have the role of connecting with seniors in the community to provide information about community resources, to assist and support in connecting with needed/wanted programs and services, and to encourage community engagement and social participation.
Seniors Outreach Ambassadors
+Seniors Community Resource Card
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Train multilingual group of Ambassadors “Champions from within”
Identify and go where seniors live and congregate Word of mouth as a promotional tool to spread
information Help isolated seniors become connected and learn
about the resources available to them Ongoing education and skill development for
Ambassadors
The approach:
Ambassador Demographics
• 31 active Ambassadors (South 21, North 10)• 7 Male, 24 Female• Aged 58-83• Variety of major languages represented
• English, Mandarin, Cantonese, Japanese, Korean, Vietnamese, German, French, Dutch, Farsi, Punjabi, Hindi
Program Statistics June 2011-June2012
• 1936 seniors reached by Ambassadors• 2264 seniors reached by Ambassadors & Outreach Worker combined• 53 new seniors participated in SBNH programs due to connecting with outreach program (since September 2011)
How did the Ambassador program develop?
Voices of Burnaby Seniors (VOBS) Task Force conducted a survey in 2007 of Burnaby residents 55+ exploring housing, transportation, health and support service needs Led to the development of:
Seniors Community Resource Card Seniors Outreach Worker position Seniors Outreach Ambassador Program
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COLLABORATION is the key to success
And continues to be…
Steering committee VOBS
Resource cardsBurnaby Community Connections & SBNH
Training Burnaby Seniors Outreach Services Society
The program is housed at SBNH Funded by United Way of the Lower Mainland
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How do we reach seniors who are isolated?
That’s the challenge
+Ambassador
Outreach Activities
Presentations at Seniors Residences & Programs Apartment complexes, BC Housing sites, Independent and Assisted Living Health Alert Program at Seniors Centres
Community events & festivals Healthy Aging Fair, Cargeiver Information Fair, Festival of Lights
Connecting with seniors out in the community Coffee shops, shopping malls, grocery stores, park benches, bus stops, food banks, churches, temples, various community organizations
Accompanying outreach worker on home visits
Successful outreach is dependent
upon a welcoming and inclusive receiving end
1) Reduced feelings of isolation and loneliness“For me, it’s been very important and has also changed my life. Before I just stayed home, watched Mandarin TV, reading Mandarin books, and now I go out and speak English. I know that the program helped one isolated senior get out of the house - me!”
2) Increased confidence, given them “the courage to approach and speak to others”“After training, I find myself more open, less shy, socializing with people, even strangers, and interacting with people of different cultures and languages.”
3) Provided “new friendship and fellowship”
“I know that the program helped one isolated senior get out of the
house – ME!”Ambassadors reported that being an Ambassador:
4) Increased feeling of connection to Canadian culture“Many immigrants, their English is not very good, or for whatever reason they just stay home. The communities often stay together and do not interact with the local culture . Even though they live here, it’s like they live in another country, staying within their own community. As an ambassador, I finally feel like I really live in Canada, that I’m really a Canadian, even though I’ve had a passport for many years.”
5) Made them feel more connected to their community“I find it pretty meaningful for myself to work as a volunteer, I find that I have gotten connected to the community, because when you retire you can feel disconnected from society.”
6) Provided further leadership and volunteer opportunities
Ambassadors after completing the Translink Travel Smart for Seniors
program
From Ambassadors to
Community Leaders
Hans facilitates Canadian Diabetes Association healthy cooking
workshops
+“From the training I was linked to a number of other organizations, like VOBS and their transportation committee, and informed of information sessions, conferences, and other volunteer opportunities. Its like a snowball affect of information. It’s rewarding that you feel like you are doing something positive, through these organizations we can influence politics.”
1) Collaboration2) Peer to Peer, equipping local seniors3) Welcoming and inclusive receiving ends4) Breaking down language barriers
Training multilingual group, translating resource cards5) Addressing transportation & mobility
challenges Providing free local transportation to SBNH programs Connecting seniors with other transportation
programs in the community
Why is it working?It’s a community
approach
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Thank you!