Seniors Housing Quality Program

For quality living in private residences

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Seniors Housing Quality Program

Danis Prud’hommeExecutive Director

Réseau FADOQ (Quebec Federation for Seniors)

IFA 11th Global Conference on Ageing – Prague3a. Housing and the living environment Preferences and safety in housing

May 31th 2012

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RÉSEAU FADOQ

Largest Senior Organization in Canada

Mission

Improve Quality of live of seniors through programs and activities

Advocate for seniors’ rights at the Local, Provincial and National levels

Act as the Agent of Change for Positive Ageing

May 31th 2012

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Geography and Statistics

Canada : Approx. 33,000,000 people

10 provinces and 3 territories

Quebec : 7,000,000 people

over 30 % are 50+

1,600,000 are 65+

1,500,000 are 15 and under

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Housing facilities for people over 85 in Quebec

61 % live in traditional housing

26 % live in private residences for the elderly

11 % live in residential and long-term care centres

(CHSLD)

2 % live in intermediate resources (RI)

Source : Quebec Department of Health and Social Services, 2010

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Residences for seniors Housing facilities dedicated to the housing and care of

autonomous and semi autonomous seniors.

In a majority of cases, these are private for-profit organizations.

Seniors living in residences must pay housing and care costs.

Approximately 100 000 seniors live in theses facilities in Quebec.

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Our values

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Our goals

Give participating residences a program to continuously

improve their quality.

Give residences a publicly recognized seal of quality.

Allow seniors living in residences to speak freely about

their living conditions.

Produce a directory of participating residences.

Reassure the general public about living conditions in

residences.

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Meaning of the program’s name

The name Seniors Housing Quality Program reflects the

program’s values and guidelines which are based on the

improvement of residents’ quality of life and their

overall satisfaction.

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History

From 1999 to 2008

The Réseau FADOQ implemented the “Roses d’Or”

quality assessment program for private residences for

seniors throughout Quebec.

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History

2007

Government certification comes into effect.

It verifies:

A residence’s compliance with basic socio-sanitary

norms.

A number of other requirements specified in

government regulations (e.g. number of employees,

standards of care, food,…).

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History2008

The Quebec government recognizes the Réseau FADOQ expertise with regards to the assessment of quality of life in private residences for seniors.

From 2008 to 2011

The Quebec government decides to fund the Réseau

FADOQ to review the “Roses d’Or” program in order to

make it complementary to the government’s certification.

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Assessment process

Participation by residences is voluntary.

The Seniors Housing Recognition is valid for two years.

Our visit is carried out by a team made up of: • A Réseau FADOQ professional responsible for

assessing the quality of the physical and human environments of the residence.

• Senior volunteers who will meet a sample of residents individually in order to measure their degree of satisfaction.

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Program tools

Two tools validated by a team of researchers from the

University of Sherbrooke.

Tested on approximately 100 residents and more than

50 residence operators.

Validated by : • Government departments• Residence operators’ associations• Regional health agencies• Regional quality and complaints commissioners

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Program tools

1 – Standards booklet

Elaborated and produced by the Réseau FADOQ.

26 standards, divided in 160 quality indicators.

This tool allows us to appreciate the physical and human

environments of a residence.

It takes into account the differences between small

residences (9 units or less) and larger ones (10 units or

more).

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Program tools

2 – Residents’ Satisfaction Survey

Based on OHIO tool and modified/adapted by the

Réseau FADOQ.

40 questions on living conditions (5 testing questions).

This tool allows us to appreciate/compare with the

Standard Booklet results.

Goal is to reflect/reproduce the ‘Home Sweet Home’

feeling.

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Visual recognition for residences

9 units or less

10 units or more

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Seniors Housing Quality Seals

The number of Seniors Housing Quality Seals a residence

obtains is determined by the result of the standards booklet

evaluation. But :

• If the visual state of equipment and the level of

cleanliness are lacking, this will result in a residence

getting a lower result.

• If a residence obtains less than 65% satisfaction rate, its

recognition will be put on hold until improvements are

brought to the situation.

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Who is eligible?

Private residences that:

1.Meet the definition of a private residence under the Act

respecting health services and social services.

2.Are certified by their regional Health and Social Services

Agency.

3.Have been in operation for at least a year.

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Timetable

We have been implementing the program in 9 regions

since January 2012.

The first Seniors Housing Quality Recognitions will be

given before the summer of 2012.

The first regional directories will be produced by the end

of 2012.

The program will be implemented in the 7 remaining

regions of Quebec by the fall of 2012.

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Thank you for your attention!

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