senior pc support technician in portland or resume philip davis
DESCRIPTION
Philip Davis is a Professional with strong communication skills in Information Technology and 20 years supporting PCs, servers, networks, printers with PC software training and help desk support.TRANSCRIPT
Philip N Davis 503-310-0362www.linkedin.com/in/[email protected] Summary of Qualifications Professional with strong communication skills in Information Technology and customer support 20 years supporting PCs, servers, networks, printers and most importantly the users Experience with PC configurations, hardware diagnostics and backup schemes PC software training, help desk support and support of remote offices and users I am a self starter, self motivated with high ethical standards Experience JOHNSON CONTROL, Portland, OR01/2005 9/2014 Global diversified company HVAC, Security & Fire, Batteries, Automotive Sr. Network Technologist (HVAC division) Supported user PC 3 year lease refreshes for 250 users with minimal interruption Led team to define, develop and implement cost effective NASbackup scheme for servers and PCs Trained and supported users with the Microsoft Suite 2007,2010 and 2013 as well as Microsoft Outlook and IBM Lotus Notes email. Worked with vendors to decommission a local office and relocate users with no loss of production Supported installation, user training and maintenance of Avaya voice over IP phone system in 7 offices YORK International, Portland, OR01/1997 01/2005 Global HVAC company Supervisor, On-Site Support Global InfrastructureLed IT Department of four supporting a local andone remote manufacturing plant Supportincluded local area network, servers, PCs, Definity / Audix phone system, shop floor machines and an Oracle Database Implemented backup scheme for Oracle Database that required database to be always online Relocatedengineering team three times between 2002 and 2005 with no loss of production after local plant closure in 2002 Technical Skills Network Administrator - user account creation, security, backup devices, servers and printers PC Administration Installation, configuration, troubleshooting, support & maintenance of PCOperating System Knowledge PC XP, Windows 7, Server Windows 2008, 2012 some UNIX experience. Software implementation and maintenance Microsoft Office Suite, Microsoft Outlook, Microsoft Visio, Lotus Notes, AutoCAD, Oracle Database Telecommunication Avaya and Definity PBX, user account setup and voicemail maintenance. Wiring and phone set installation Education, Professional Development and Training Microsoft 20417 -Upgrading Your Skill to MCSA Windows Server 20122014 Microsoft 6419 - Configuring, Managing and Maintaining Windows 2008 Servers2010 Production Management, Rochester Institute of Technology - Rochester, NY