senior honor project

8/3/2019 Senior Honor Project

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SENIORHONORPROJECT


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THECOMPANYTODAY

France Telecom develops and sells three maintypes of services under the Orange brand:

Communication Services (HCS). Personal communication services (PCS) Communication Services Company (SCE).


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DIVIDEDIN SERVICES

Residential services

Personal Services Business services

The "public" services


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LOGOSFrom 1988 to 1993

From 1993 to 2000

From 2000 to 2006

From 2006 till now
http://fr.wikipedia.org/wiki/Fichier:France_telecom.svghttp://fr.wikipedia.org/wiki/Fichier:Francetelecom.svghttp://fr.wikipedia.org/wiki/Fichier:FranceTelecom.svghttp://fr.wikipedia.org/wiki/Fichier:Ancien_logotype.jpg


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NEXT PLAN

reduce costs - especially labor policy of convergent products and services, consolidate all the signs of the group under asingle brand (Orange)

the disappearance of many brands (Wanadoo,Equant ...). reduce workforce by 10% or 22 000employees.


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NEWMANAGEMENTMETHODS

The plan NExT introduces a violent management. In2004, 4,000 employees are trained for 10 days toaccomplish on the field the NExT plan:

downsizing is a priority

new management techniques are introduced

the method is to degrade the working conditions byacting on psychologically part to provoke voluntaryresignation

reducing the benefits payable.


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PROBLEMDEFINITION

FRANCEFrance

TELECOM

100 000 deathsWITH 21suicides

102000 employees

WITH 23 suicides


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SUICIDES

In September2010, thenumber ofsuicides sincethe launch ofthe NExT planamounted to

fifty-eight.


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Suicides at France TelecomYears 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Number of

suicides of

employee in

France28 29 17 18 23

Annual rate

for 10 000

employees

in France

2,15 2,49 1,70 1,80 3,67

Rate for

10 000

citizen

(Frenchaverage)1,84 1,76 1,78 1,60 1,96 1,62


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TESTIMONIESEXAMPLES

Ikill myself because of mywork at France Telecom. This is the only cause,permanent emergency, overwork, lack oftraining, total disorganization of the company, with a

management by fear!

An other drama happened in France Telecom.An employeejumped off a freeway bridge in Haute-Savoie after writing a

letter denouncing the climate within the company.


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SOLUTIONPLAN

Help employees and victims: be attentive to theirrequests

Take measures of security Inform and train about prevention of psychosocial

risks

Train staff representatives.

Changes in the way of managing Reassure the employees

Intervention of social work

Find adapted formation for employees


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EXAMPLEOFSURVEY

1. My job asks me to work too fast:

1. strongly agree 2. agree 3. neither agree4.disagree 5. strongly disagree

The answer is required.

2. My job requires to work intensely:

1. strongly agree 2. agree 3. neither agree 4.disagree 5.strongly disagree


3. I am asked to perform an excessive amount ofwork:

1. strongly agree 2. agree 3. neither agree 4.disagree 5.strongly disagree



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senior honor project

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