selling disaster recovery as a service

ServerCentra l | 111 W. Jackson Blvd . , Sui te 1600 Chicago, IL 60604 | +1 312.829.1111 | www.servercentra l .com

Disaster Recovery as a Service23 July 2015


John Macchia Director, Channel [email protected] +1.312.268.9227

Chris Rechtsteiner Vice President, Marketing [email protected] +1.312.268.9241

ServerCentra l | 111 W. Jackson Blvd. , Sui te 1600 Chicago, IL 60604 | +1 312.829.1111 | www.servercentra l .com

The Business Continuity ContinuumFrom Backup to Replication to Disaster Recovery


Business Continuity Service Offerings

Backup Archive Replication DR / DRaaS


Defining DR & DRaaS

Disaster Recovery− Disaster Recovery is an area of IT security planning. It focuses on protecting an

organization from negative impacts associated with an unplanned event, such as a natural disasters, equipment failures, etc. The objective of DR is a formal DR plan (DRP) that can be followed in an emergency to restore applications and services. This plan is a collection of policies, procedures, and actions that are clearly understood throughout an organization, tested regularly, and quickly executed in the event of a natural or human-induced disaster.

Disaster Recovery as a Service− DRaaS takes DR one step further by offloading failover testing and execution of

event mitigation onto ServerCentral. In a DRaaS environment, the replication of your customer’s virtual infrastructure takes place in our data centers. The DRP policies, procedures, and actions are clearly defined by both your customer and ServerCentral. Our team conducts regular testing of failovers scenarios and, in the event of an actual emergency, we can perform your failover as well. The entire DRaaS service is wrapped in a predefined Service Level Agreement (SLA) specifically written to achieve your customer’s business’s operating objectives.

Source: http://www.servercentral.com/what-is-disaster-recovery-as-a-service/


Recovery Time & Recovery Point

Recovery Time Objective (RTO)− The targeted duration of time and a service level within which a business

process must be restored after a disaster (or disruption) in order to avoid unacceptable consequences associated with a break in business continuity.

Recovery Point Objective (RPO)− The amount of data at risk. It's determined by the amount of time between data

protection events and reflects the amount of data that potentially could be lost during a disaster recovery. The metric is an indication of the amount of data at risk of being lost.


Disaster Recovery as a ServiceHow does this work?


The Process

Discovery− Current status of your customer’s DR strategy? − RTOs / RPOs for each application?− Recovery prioritizations for each application?− Compute, memory, storage, network footprint for each application?− Minimum viable infrastructure for recovery for each application?− End-users connections to these applications?− Security and compliance requirements? (PCI, HIPAA, etc.)− What is an event?


Note: All Apps Are Not Created Equal

Communications

eCommerce

ERP

CRM

Files / Apps

Network

Dev Stack

Access

Days : Hours : Minutes : Seconds


The Process

Discovery− Current status of your customer’s DR strategy? − RTOs / RPOs for each application?− Recovery prioritizations for each application?− Compute, memory, storage, network footprint for each application?− Minimum viable infrastructure for recovery for each application?− End-users connections to these applications?− Security and compliance requirements? (PCI, HIPAA, etc.)− What is an event?

Planning− ServerCentral develops a proposed solution to address requirements

including backup, replication and DRaaS (where applicable).

Validation− ServerCentral meets with you and your stakeholders to present the

proposed solution and project timelines.


The Process

Development− ServerCentral solution architects begin development of the required

business continuity infrastructure including defining event mitigation processes, network elements, security, compute, memory and storage resources, etc.

Testing & Deployment− Your business continuity infrastructure is turned on, tested, and

certified for production. During this phase our experts are working directly with you to make sure all objectives have been met.

Management− ServerCentral provides ongoing management and administration of all

core business continuity elements including network, security, compute, storage, failover testing and event mitigation.


The Result

Your Runbook− Custom configurations,

policies and procedures that detail every step in the testing and event mitigation processes.


Event Declaration


Event Declaration & Mitigation

Event Declaration− Alert triggers automatic declaration− Manual declaration

Mitigation / Failover− The failover is triggered, DR compute resources are engaged and IP

spaces are re-assigned− 100% within the parameters defined in your custom Runbook

Return to Production− When (if?) appropriate, a custom procedure, as defined in your

Runbook, will be implemented


Technology & Infrastructure


The Infrastructure

Primary Data CenterChicago, IL

Multi-Site Replication

San Jose, Ashburn, Tokyo

Secondary Data CenterAshburn, VA

MPLS 10Gbe IPSEC

Network Stack

VMs

Databases / Storage

10Gbe

10GbeInternetIP: 1.1.1.1 IP: 1.1.1.1

IP: 10.1.1.1

Shared Cloud

Private Cloud

Dedicated Infrastructure


Non-Virtualized Environments


Pricing Components

Virtual Machines− Number of VMs supported with DRaaS− Cost type: MRC

Nodes− Compute, memory, storage and bandwidth requirements & type− Cost type: MRC

Management− We can manage everything or nothing− Cost type: MRC or event based

Event Declarations & Recoveries− Level of support required in support of the event declaration and subsequent

recovery− Cost type: MRC or event based

Testing− Frequency & depth of tests− Cost type: MRC or event based


Why DR & Business Continuity?

50% | 50% | 60% | 70%


Why DR & Business Continuity?

Process and Solutions are Non-Existent− If they do exist, they’re likely thin

RTOs and RPOs are Not Likely Defined− Simple answers to simple questions

Clear, Logical Reasons for Better− This is the easy part

Gateway Solution− Tremendous way to gain trust and expand existing relationships


Starting the DRaaS Conversation

What are they doing today?

Which apps, data, services are being backed up?

Which services have priority SLAs, RTOs or RPOs?

Are there compliance requirements for different apps?Which hypervisor platform are they running (e.g. VMware)

How are they connected to the internet? (e.g. 10Mbps, etc.)


Why ServerCentral?

Service & Support− There are experts here, ready and willing to assist around the clock

Quality of our Infrastructure− Unmatched speed and reliability on compute, storage, security &

network

Networking− The ability to solve the connectivity issues for continuous service

Clear Paths for Evolution− Moving from backup to replication to DR at your customer’s pace

Recovery− Should an event occur, we have the facilities, resources and expertise

to get customers back up and running with custom-definable SLAs


Get Started!

go.servercentral.com/partners/draas


Questions?


Thank you!


Disaster Recovery as a Service23 July 2015