Management: A Competency Based Approach

Managing in a Dynamic Environment

Introductory Concepts: What Are Managerial Competencies?Competency a combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectivenessManagerial Competencies sets of knowledge, skill, behaviors, and attitudes that a person needs to be effective in a wide range of positions and various types of organizations

Why are Managerial Competencies Important?You need to use your strengths to do your bestYou need to know your weaknessesYou need developmental experiences at work to become successful leaders and address your weaknessYou probably like to be challenged with new learning opportunitiesOrganizations do not want to waste human resourcesGlobalization deregulation, restructuring, and new competitors add to the complexity of running a business

A Model of Managerial Competencies

TeamworkCompetencyGlobalAwarenessCompetencyStrategicActionCompetencyPlanning andAdministrationCompetencySelf-ManagementCompetencyCommunicationCompetency

A Model of Managerial Competencies(adapted from Figure 1.1)TeamworkCompetencyGlobalAwarenessCompetencyStrategicActionCompetencyPlanning andAdministrationCompetencySelf-ManagementCompetencyCommunicationCompetencyManagerialEffectiveness

Management Level and Skills

Six Core Managerial Competencies:What It Takes to Be a Great ManagerCommunication CompetencyPlanning and Administration CompetencyTeamwork CompetencyStrategic Action CompetencyMulticultural CompetencySelf-Management Competency

Communication CompetencyAbility to effectively transfer and exchange information that leads to understanding between yourself and othersInformal CommunicationUsed to build social networks and good interpersonal relationsFormal CommunicationUsed to announce major events/decisions/ activities and keep individuals up to dateNegotiationUsed to settle disputes, obtain resources, and exercise influence

The overall ability to use all the modes oftransmitting, understanding, and receivingideas, thoughts, and feelingsverbal,listening, nonverbal, written, electronic, and the likefor accurately transferring and exchanging information and emotions

Conveying information, ideas and emotions to others Providing constructive feedback to others Engaging in active listening Using and interpreting nonverbal communication Engaging in verbal communication effectively Engaging in written communication effectively Using a variety of computer-based informationresources

To be communicative competent you need skills within the following areas:Grammatical competencethe ability to use the rules of the language to understand and produce the language correctlyDiscourse competencethe ability to understand and produce coherent texts (written and oral) within various genresPragmatic competencethe ability to understand and produce utterances that are suitable for the context in which they are utteredStrategic competencethe ability to efficiently use the skills available to you to get your message acrossFluency :Interrelation between the elements of communicative competence

written and oral communication proficienciessender and receiverspeaking, listening, writing, and readingall communication is unique authentic communication is demanding in terms of collaboration, and its unpredictablewe communicate and understand communi-cation based on the context in which it takes place / in which we find ourselves

Deciding what tasks need to be done, determining how they can be done, allocating resources to enable them to be done, and then monitoring progress to ensure that they are doneInformation gathering, analysis, and problem solving from employees and customersPlanning and organizing projects with agreed upon completion datesTime managementBudgeting and financial management

Accomplishing tasks through small groups of people who are collectively responsible and whose job requires coordinationDesigning teams properly involves having people participate in setting goalsCreating a supportive team environment gets people committed to the teams goalsManaging team dynamics involves settling conflicts, sharing team success, and assign tasks that use team members strengths

Strategic Action CompetencyUnderstanding the overall mission and values of the organization and ensuring that employees actions match with themUnderstanding how departments or divisions of the organization are interrelatedTaking key strategic actions to position the firm for success, especially in relation to concern of stakeholdersLeapfrogging competitors

Competing EffectivelyStrategyIdeas, plans, and support that firms employ to compete successfully against their rivalsCompetitive AdvantageAllows a firm to gain an edge over rivals when competing

Six Ingredients of Strategy

Understanding, appreciating and responding to diverse political, cultural, and economic issues across and within nationsCultural knowledge and understanding of the events in at least a few other culturesCultural openness and sensitivity to how others think, act, and feelRespectful of social etiquette variationsAccepting of language differencesMulticultural Competency

Across cultures competencyThe overall ability to recognize and embrace similarities and differences among nations and cultures and then approach key organizational and strategicissues with an open and curious mind.

Foundation abilities of cultures competencyUnderstanding, appreciating unique culturalCharacteristics of different cultures. Appreciating influence of work-related values Understanding and motivating employees withdifferent values and attitudes Communicating in the local language Effectively working with those from foreigncountries Utilizing a global mindset

Self-Management Competency Developing yourself and taking responsibility Integrity and ethical conduct Personal drive and resilience Balancing work and life issuesSelf-awareness and personal development activities

Personal Drive & ResilienceSeeks responsibility and is willing to innovate and take risks Ambitious and motivated to achieve objectives but does not put personal ambition ahead of organisational goals Works hard to get things done Shows perseverance in the face of obstacles and bounces back from failure

Balancing Work & Life IssueStrikes a reasonable balance between work and other life activities so that neither aspect is neglected

Takes good care of self, mentally and physically and uses constructive outlets to vent frustration & reduce tension

Self-Awareness & DevelopmentHas clear personal and career goals and knows values, feelings and areas of strengths and weaknesses Uses strengths to advantage while seeking to improve or compensate for weaknesses Accepts responsibility for continuous self-development and learning, and develops plans and seeks opportunities for personal long term growth

Analyses and learns from work and life experiences.

Willing to continually unlearn and relearn as changed situations call for new skills and perspectives

Ethics and value CompetencyThe overall ability to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors.

Foundation abilities in the ethics competencyIdentifying and describing ethical principles Assessing the importance of ethical issues Applying laws, regulations, and rules inmaking decisions and taking action Demonstrating dignity and respect for others Being honest and open in communication

Ethical decision makingAct Responsibly Consider our Ethical Principles Trust your judgment I dentify Impact on Stakeholders Obey the Rules Notify Appropriate Persons

TATA Steel:The Tata Group has always sought to be a value-driven organisation. These values continue to direct the Group's growth and businesses. The five core Tata values underpinning the way we do business are:

Integrity UnderstandingExcellenceUnityResponsibility

SAIL (Steel Authority of India):

To be a respected world Class Corporation and the leader in Indian steel business in quality, productivity, profitability and customer satisfaction

Maruti Udyog:We believe our core values drive us in every endeavor:

Customer obsession; fast, flexible and first mover; innovation & creativity; networking & partnership; openness & learning.

WIPRO:The Spirit of Wipro is the core of Wipro the Spirit is rooted in current reality, but it also represents what Wipro aspires to be thus making it future active. The Spirit is an indivisible synthesis of all three statements. Manifesting intensity to win, Acting with sensitivity and being unyielding on integrity all the time.

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