self assessment questionnaire-e

8/3/2019 Self Assessment Questionnaire-e

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Employee Self-Assessment

Questionnaire

Core Competencies

The Corporate Services Community

ENVIRONMENT CANADA

Revision Date: August 8, 2001


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Employee Self -Assessment Questionnaire

1. Completing the Self-Assessment Questionnaire

The Core Competencies self-assessment questionnaire has been developed to help you perform a

self-assessment of your current competencies against important, critical competencies needed by

the Corporate Services Community to respond to current and future challenges envisaged foryour business role. The results are intended to serve as guidelines for developing your personal

learning plan. When you have completed the self-assessment questionnaire, you need to discuss

your assessment with your supervisor to get their feedback. The feedback will help you acquire a

better awareness of what is needed to be more successful in your job. The self-assessment

questionnaire is an opportunity to assess your personal strengths and developmental

opportunities and establish a personal learning plan to meet your needs.

Step to follow:

STEP 1: Read the competency definition and each of the proficiency degrees.

STEP 2: Identify the highest proficiency degree that best describes the behaviours you

currently demonstrate in your job, i.e. the highest proficiency degree that you

regularly demonstrate, and that applies to your level of responsibility. If you thinkyou demonstrate the behavioural statements under that proficiency degree, check

() the Yes I have Attained column. Provide examples of what you have done tosupport the level you have attained.

STEP 3: If you have not attained the proficiency degree indicated and cannot think of

examples that would demonstrate the behaviours identified or you onlyoccasionally demonstrate these behaviours, check () the I need to Develop

column. A checkmark in this column can also indicate behaviours that you maywish to develop to progress in your job. Provide reasons why you have not

developed this behaviour.


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Employee Self -Assessment Questionnaire

1. Teamwork

Working collaboratively with others to achieve common goals.

Degrees Behaviours Yes I haveAttained

I need toDevelop

1 Understanding the Value of TeamworkIs able to explain the value of working collaboratively with

others. Can articulate own role and role of others in the

team, and the contributions to be made. Values the benefits

and synergies of communicating and workingcooperatively. Supports team decisions. Does fair share ofwork.

2 Participating as a Team Member

Operates as a team member. Participates fully, sharingknowledge and expertise. Willingly takes on additional

responsibilities to achieve team objectives. Makesappropriate contact to acquire the right information. Values

input of others. Keeps other team members informed and up

to date. Is willing to learn from others.

3 Bringing Others Together

Brings together as a team key individuals with strengths toachieve objectives or solve problems. Takes initiative in

leadership role in area of expertise. Capitalizes onindividual strengths of team members. Defines for others

how the team objectives fit in with the Organization vision

and goals. Acknowledges diverse opinions amongst teammembers. Works towards consensual solutions. Finds ways

to collaborate and exchange ideas. Helps to work throughgroup conflicts.

4 Enhancing Team Effectiveness

Encourages members of a team to contribute to a process.Enhances the cohesion of the team. Recognizes individuals

and teams who have performed well. Protects and promotes

the teams reputation. Identifies strengths and weaknesses in

team and makes necessary adjustments. Shares

responsibility for achievement of team objectives. Createsan environment that builds diversity and supports multiple

perspectives.


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Degrees Behaviours Yes I have

Attained

I need to

Develop5 Ensuring Alignment

Promotes alignment of team objectives and priorities to the

Organizations and Departments mission, goals and values.Is supportive of the wider organization. Secures

commitment of others on the team to objectives to beachieved. Ensures appropriate linkage/partnerships are

established and maintained.

Provide examples of what you have done to support the behaviours in the degree you have

attained.

Provide reasons why you have not developed the behaviours in the following degree listed.


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2. Results Orientation

Understanding expectations and knowing how to deliver timely, relevant, complete, accurate and

useful services, other products and reports to both internal and external clients.


Attained

I need to

Develop

1 Working to ResultsWorks independently to perform own duties. Undertakes

tasks needed to accomplish work objectives. Strives to meetwork expectations and standards. Clarifies work

expectations. Delivers quality, consistent and timely results.Informs those who need to know of problems as they arise.

Acts resourcefully in response to work demands.2 Managing Job Expectations

Achieves established expectations through personal

commitment. Sets realistic expectations with clients,

determining what can and cannot be done and why. Raises

issues and proposes courses of actions to improve situationor overcome obstacles. Consults with others and superiors

about problems and solutions. Anticipates delays and

potential problems when scheduling work, and adjuststimeframes accordingly. Sets goals and establishes

priorities. Examines tasks and procedures to see which ones

really need to be carried out and eliminates those that areunnecessary.

3 Planning for ActionCommits to role and responsibilities of assigned projects.

Finds creative ways and identifies various options to

achieve results. Identifies critical tasks and deliverables, and

obtains or organizes necessary resources and support to

achieve objectives. Remains accountable throughout projectand delivers on commitments. Reassesses priorities and

performance measurement of results and takes action to

restate and shift resources to achieve results.

4 Having a Strategic OverlookLooks ahead to anticipate and prepare for short term and

long-term opportunities or problems. Sees the big picture by

continually scanning the environment to ensure currentfocus is in line with changing conditions and directions.

Implements plans to avoid potential crises or to create newopportunities. Strives to make Organization as effective as it

can be. Consistently measures efficiency of programs and

services, and monitors against set performance indicators.Redesigns and restructures processes, procedures, programs

accordingly. Continually seeks feedback on products,

programs or services to improve service delivery. Sharesand communicates ways to improve performance to others.


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attained.



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3. Client Service (Internal and External Clients

Understanding and anticipating a multitude of client needs while managing expectations and

responding with appropriate, realistic and helpful solutions.


Attained

I need to

Develop

1 Understanding Service RoleCan clearly describe own role as service provider and what

client expectation of service entails. Demonstrates anawareness of who their clients are. Actively seeks input

from clients regarding their needs, expectations andenvironment. Responds to client needs with timely and

courteous assistance in a consistent and fair manner.Balances client needs with own role of stewardship ofpublic monies.

2 Consistently Meeting Client Needs

Follows through on client enquires and requests. Keeps

clients up to date about progress and issues. Helps clientsclearly define their requirements. Seeks ways and means to

deliver services more efficiently and effectively while

maintaining standards. Matches client needs to availableservices. Provides realistic expectations to client, sharing

what can and cannot be done and why. Reconciles

competing client needs by clearly identifying priorities andexecuting around these.

3 Anticipating Changing NeedsGoes beyond client expectations by anticipating their needs.

Solicits feedback on services, programs and products

delivered by the Organization. Seeks to improve systems,

processes and procedures to better meet client needs. Takes

responsibility for correcting client problems. Invites clientsto participate in and contribute to decisions that are relevant

to their needs. Implements quality management approaches

and sets standards to increase work quality and timeliness.

4 Creating PartnershipsForms partnering relationships with clients to create

programs, policies that are based on in-depth knowledge of

the clients long-term business needs. Shares in risksassociated with new ventures and support integrated service

delivery. Seeks to eliminate excess bureaucracy. Viewsservices and programs from a global perspective with

worldwide standards as the benchmark for quality.

Promotes, recognizes and rewards exceptional servicebehaviours and quality standards throughout Organization.


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attained.



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4. Ethics and Values

Modelling and promoting core values and ethics of the organization through words and actions

with both internal and external clients. Demonstrating support for the organizations va lues ofintegrity and honesty, professionalism, respect and cooperation.

This competency includes the following 4 elements:

To uphold the ethical and social norms of the organization (Integrity & Honesty) To strive for the highest standards of achievement (Professionalism) To be sensitive and responsive to others (Respect) To work with others towards a common goal (Cooperation)


Attained

I need to

Develop

1 AdheringUnderstands and consistently applies ethics and values of

the Organization in daily work. Recognizes and respectsdifferent values in others and works to find common ground

when values conflict. Acts in the public interest by ensuringpublic trust is not violated. Monitors and modifies own

behaviour regarding prejudices or personal bias.

2 Promoting

Promotes the values of the Organization. Influences others

by helping them understand the importance of the valuesand ethical norms by setting an example and by guiding

others. Ensures consistent understanding by staff of thevalues and ethics of the Organization. Recognizes the

practices that support Organizational ethics and values.Instils integrity in others.

3 Advocating

Takes and stands by decisions that are consistent with the

values of the Organization when faced with challenging

circumstances. Mediates conflicts and disputes. Questions

unethical behaviours and takes appropriate action to addressthese. Seeks to influence and change these through

discussion and consensus.

Provide examples of what you ha ve done to support the behaviours in the degree you have

attained.


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5. Managing Change

Instilling, implementing and dealing with change, challenges and ambiguity while also balancing

the need for change with the need for continuity.


Attained

I need to

Develop

1 Recognizing Need to ChangeAnalyzes and assesses the need for change. Looks for ways

to improve work methods, processes and procedures inimmediate work environment. Proposes and tries new ways

of doing things. Takes changing priorities and newdevelopments in stride even in face of ambiguity. Adjusts

behaviour to meet changing demands of the workplace.2 Helping and Informing Others

Seeks information on change by consulting others and

obtaining departmental information. Stays current with

changes within the organization in order to better

understand the environment. Helps others overcome theirresistance to change by explaining the rationale and benefits

behind the change.

3 Promoting ChangeAnalyzes options for new ways of working and improving

results. Questions and challenges conventional approaches.

Sponsors new initiatives. Communicates a clear picture ofwhat changes are needed, what they mean and what are

their benefits. Assesses own ideas to improve their qualityand viability.

4 Managing the Change ProcessActively works with others to implement and manage the

change process. Gains support of others. Obtains resources

and initiates processes needed to carry out change. Seeks

ideas from other environments and adapts them in own

environment. Balances the need for change with the needfor continuity to avoid creating chaotic situations. Develops

or adjusts organizational systems to facilitate the transition.

5 Championing and Leading ChangeChampions change and views it as an opportunity to launch

new initiatives, or to improve program delivery. Sets goals

and creates an environment that encourages and anticipates

change and supports innovation. Builds confidence in and

outside the organization in the Organization and theDepartments ability to successfully implement change.

Treats failed ideas as learning and growth experiences

contributing to progress.


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attained.



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6. Problem Solving

Analyzing issues and problems systematically and thoroughly. Focusing on critical details while

maintaining a broad perspective. Developing and implementing practical options/solutions whileanticipating future problems.


I need toDevelop

1 Having Broader PerspectivesRecognizes and takes steps to solve basic problems.Consults others and gathers information as necessary to

identify solutions to problems. Can view problems fromdifferent perspectives. Determines a best course of action to

resolve problem in area of expertise. Advises supervisor

when problems cannot be resolved by own effort.

2 Looking at Different OptionsAnalyzes unusual situations. Digs for information todetermine root causes of problems. Considers a variety of

perspectives to recommend feasible solutions. Combineselements of different solutions to enhance their possibilities

of acceptance. Takes most appropriate action in area ofexpertise considering the broader context of theOrganization. Keeps supervisor informed of problems.

3 Importing SolutionsAnticipates impacts and recognizes patterns and connection

between events. Uses experience and basic rules to identifykey underlying issues. Modifies and applies concepts, ideas,

or solutions that have been used in other environments thatare new and imaginative, but support organizational goalsand objectives. Involves experts from inside and/or outsideEnvironment Canada.

4 Integrating Approaches into Complete Solution

Diagnoses complex problems. Gathers and integratesrelevant information from many perspectives and

disciplines to understand multi- faceted problems. Considerslinkages among all parts of the problem and assesses

impacts and risks of possible solutions. Generates and testsintuitions which may explain complex situations orproblems. Integrates relevant approaches into a completesolution.

5 Creating New Concept Models

Anticipates problems and obstacles that aremultidimensional, precedent setting and abstract. Develops

contingency plans. Grasps the meaning of trends and inter-relationships to fully understand a situation. Uses significantevaluative judgment. Makes trade-offs and difficult andtimely decisions even when faced with ambiguity or wherecompromise or consensus is not achievable. Creates newconcepts and models.


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attained.



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7. Communication

Engaging in effective dialogue with others through committed listening, speaking, observing,

writing or delivery of presentations. Understands the true interests of people and deliversmeaningful messages.


I need toDevelop

1 Communicating Clearly

Conveys information and ideas clearly, concisely andlogically. Listens effectively and keeps people informed.

Uses appropriate business language. Shares information.

2 Clarifying Understanding

Asks probing questions to ensure messages are clearlyunderstood. Presents information in a professional and

convincing manner. Is aware of non-verbal cues and

responds in ways that communicate clear understanding.

3 Reading SubtletiesCan read between the lines. Differentiates between overt

and subtle messages. Conveys an understanding of keypoints being communicated. Strives to build consensus

when confronted with differences. Acquires informationand opens dialogue through effective facilitation to

determine needs, interests and expectations of various

groups.4 Adapting Message to Audience

Communicates complex or simple messages with clarity

and impact to widely varied forums. Adjusts tone and the

language to suit the situation or the audience. Providesanswers which reflect an awareness of the sensitivities and

interests of the audience. Can interpret contradictory or

competing messages.

5 Communicating for Business Results

Clearly explains and articulates departmental positions in a

manner that instils commitment. Uses understanding of

others underlying interests, issues and motivation to gain

and sustain their support for Environment Canada initiativesand positions.


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8. Promotion

Creating an awareness, understanding and need among people to use the Organizations

programs, products and services effectively to generate new business. Gaining peoples trust,respect and appreciation for the Organization and its service providers.


I need toDevelop

1 Projecting a Positive Image

Conveys a positive and professional image of self and theOrganization. Can describe services and programs offered

by the Organization and match client needs with currentprograms and services.

2 Creating RelationshipsUnderstands the client community. Creates and maintains

relationships with suppliers and clients that last beyond the

delivery of products and services. Keeps abreast of change

and development and shares information on an ongoing

basis. Educates clients and partners on services andprograms by providing them with information and/or

briefings. Respects client confidentiality.

3 Obtaining Buy inUses appropriate selling techniques to convince clients of

the effectiveness of relevant programs or services. Does

cost analysis to determine cost effect iveness of client andOrganization endeavours. Seeks feedback on quality of

programs and services.

4 Identifying Marketing Strategies

Identifies marketing strategies which targets specific clientneeds. Pursues and secures new business from established

clients. Uses knowledge of Organization mandate to

develop new programs and services which are feasible,

sustainable and valuable. Looks for innovative ideas in

other environments to improve quality of programs andservices.

5 Creating Opportunities

Scans environment to anticipate business opportunities andfuture needs. Develops long-term relationships and

partnerships and mutually beneficial programs as a

responsive financial and administrative service

organization. Officially and publicly promotes the

Organization/Department and influences others to utilizeand support the organization. Credits and recognizes

contributions of partners.


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attained.



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9. Leadership (unrelated to positional leadership)

Willingly takes charge. Leads by example and motivates others to do the same. Fosters creativity

and innovations, and stays focused on results to be achieved. Can integrate departmental visionand direction into realistic plans and programs.


I need toDevelop

1 Leading by Example

Leads by example in own work. Improves own performanceresulting in continuous learning and the development of

self. Contributes to the effective performance of own workunit by carrying out job duties responsibly and

professionally. Takes initiatives to motivate and lead othersin daily work by suggesting and contributing to ideas anddirections.

2 Going Beyond

Analyzes internal and external work environment in area of

expertise, gathers and tests information to develop programsor services on the leading edge. Lets people affected by

decision know what is happening and explains reasons for a

decision. Supports the inclusiveness and accommodation ofothers differences in the workplace.

3 Positioning Self as the Leader

Ensures that others buy into the teams mission, goals,agenda and policy. Is supportive of the wider organization

and aligns objectives and priorities accordingly. Ensuresthat team tasks are completed. Uses authority and power in

a fair and equitable manner. Makes sure that practical needs

of team are met.

4 Developing Compelling Vision

Works with individuals and groups internally and/or

externally to shape, articulate and guide long-term vision of

Organization. Communicates a compelling vision thatgenerates excitement, enthusiasm and commitment to the

Organizations mission. Inspires others to change anddevelop. Communicates team successes and promotes their

work organization wide. Ensures that the appropriate

linkages and partnerships are established. Arouses in othersa strong desire to succeed.


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attained.



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10. Risk Assessment and Management

Evaluating the potential benefits and consequences of a new endeavour. Willingness to pursue

new opportunities that can benefit the Organization and supporting others when they takecalculated risk, regardless if it succeeds or fails. Learning from the experience.


I need toDevelop

1 Recognizing Risk

Identifies possibility that risk exists in proposed course ofaction or opportunities. Is prepared to get involved in

situations that include recognizable risks.

2 Assessing Risk

Assesses and analyzes the potential benefits andconsequences of risk at hand and opportunity cost for not

taking risks. Considers all factors and alternatives available

to minimize negative consequences of risk. Seeks others

perspective who have experienced similar situation to fully

understand all components of the risk. Knows when it isappropriate to take the decision to the accountable party.

Informs clients of risk and potential consequences. Learns

from experience of taking risk.

3 Implementing and Mitigating Risk

Implements well reasoned, and risky initiatives. Promotes

and supports initiatives that contain real risk elements.Implements new ideas that are likely to add value but may

not work out. Ensures management understands andsupports the risk being taken. Develops contingency plans

to address possible negative outcomes.

4 Monitoring Risk

Implements monitoring strategies. Monitors and evaluates

risk initiatives and communicates progress to stakeholders.

Manages the condition for new initiatives and problem

solving. Stimulates and facilitates individual and teamworkto support innovation. Recognizes individuals who have the

courage to take risks.

5 Managing RiskChampions initiatives with significant potential benefits and

noticeable adverse consequences where justified, based on

strategic objectives of the Organization and a reasonable

assessment of impacts. Assists management in developing a

risk management framework that enables them to makeinformed decisions. Shares the risk with senior clients.

Celebrates successes.


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self assessment questionnaire-e

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