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SELECTION OF CONSULTANT
REQUEST FOR PROPOSAL
“Competency Diagnostic for FutureSkills PRIME”
Reference Number: SSC NASSCOM (FS B2C) 2004 - 2020
Issued by:
NASSCOM Plot No - 7 to 10,
Sector 126, Noida - 201303, UP
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Table of Contents
A. General Provisions ................................................................................................................. 3
1. Definitions............................................................................................................................... 3
2. Introduction ........................................................................................................................... 4
3. Conflict of Interest ................................................................................................................. 4
4. Corrupt and Fraudulent Practices ....................................................................................... 5
B. Preparation of Proposals....................................................................................................... 6
5. General Considerations ......................................................................................................... 6
6. Cost of Preparation of Proposal ........................................................................................... 6
7. Language ................................................................................................................................ 6
8. Documents Comprising the Proposal .................................................................................. 6
9. Proposal Validity ................................................................................................................... 7
10. Clarification and Amendment of RFP ............................................................................. 7
11. Technical Proposal Format and Content ......................................................................... 8
12. Financial Proposal ............................................................................................................. 8
C. Submission, Opening and Evaluation .................................................................................. 8
13. Submission, Sealing, and Marking of Proposals ............................................................. 8
14. Confidentiality .................................................................................................................... 9
15. Evaluation of Proposal ...................................................................................................... 9
16. Award of Contract ........................................................................................................... 14
17. Documents ........................................................................................................................ 15
Annexure B – Terms of Reference for “Competency Diagnostic for FutureSkills PRIME” ............. 23
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A. General Provisions
1. Definitions
(a) “Affiliate(s)” means an individual or an entity that directly or indirectly controls, is
controlled by, or is under common control with the Consultant.
(b) “Applicable Guidelines” means the policies of NASSCOM governing the selection and
Contract award process as set forth in this RFP.
(c) “Applicable Law” means the laws and any other instruments having the force of law in
the Client’s country, or in such other country as may be specifically described as part of
this agreement.
(d) “Client” means IT/ ITeS Sector Skills Council NASSCOM that shall sign the Contract
for the Services with the selected Consultant.
(e) “Consultant” means a legally-established professional consulting firm or an entity that
intends to provide Services to the Client and is submitting its proposal as part of the
instant RFP.
(f) “Contract” means a legally binding written agreement signed between the Client and
the Consultant.
(g) “Day” means a calendar day.
(h) “Experts” means, collectively, Key Experts, Non-Key Experts, or any other personnel
of the Consultant, Sub-consultant or Joint Venture member(s).
(i) “Government” means the government of the Client’s country.
(j) “Joint Venture (JV)” means an association with or without a legal personality distinct
from that of its members, of more than one Consultant where one member has the
authority to conduct all business for and on behalf of any and all the members of the JV,
and where the members of the JV are jointly and severally liable to the Client for the
performance of the Contract.
(k) “Key Expert(s)” means an individual professional whose skills, qualifications,
knowledge and experience are critical to the performance of the Services under the
Contract and whose CV is taken into account in the technical evaluation of the
Consultant’s proposal.
(l) “Non-Key Expert(s)” means an individual professional provided by the Consultant or
its Sub-consultant and who is assigned to perform the Services or any part thereof under
the Contract and whose CVs are not evaluated individually.
(m) “Proposal” means the Technical Proposal and the Financial Proposal of the Consultant.
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(n) “Services” means the work to be performed by the Consultant pursuant to the Contract.
(o) “Sub-consultant” means an entity to whom the Consultant intends to subcontract any
part of the Services while remaining responsible to the Client during the performance
of the Contract.
2. Introduction
2.1. The Client intends to select a Consultant, in accordance with the ‘Terms of Reference’ as
specified at ‘Annexure B’ of this document.
2.2. The shortlisted Consultants are invited to submit a Technical Proposal and a Financial
Proposal, for services required for the assignment “Competency Diagnostic for
FutureSkills PRIME”. The Proposal will be the basis for negotiating and ultimately
signing the Contract with the selected Consultant.
2.3. The Client will timely provide, at no cost to the Consultants, the inputs, relevant project
data, and reports required for the preparation of the Consultant’s Proposal
2.4. A firm will be selected under Quality and Cost Based Selection (QCBS) procedures and in
Full Technical Proposal format as described in this RFP, in accordance with the policies of
the client.
3. Conflict of Interest
3.1. The Consultant is required to provide professional, objective, and impartial advice, at all
times holding the Client’s interests paramount, strictly avoiding conflicts with other
assignments or its own corporate interests, and acting without any consideration for future
work.
3.2. The Consultant has an obligation to disclose to the Client any situation of actual or potential
conflict that impacts its capacity to serve the best interest of its Client. Failure to disclose
such situations may lead to the disqualification of the Consultant or the termination of its
Contract and/or sanctions by the client.
3.3. Without limitation on the generality of the foregoing, the Consultant shall not be hired
under the circumstances set forth below:
i. Conflict among consulting assignments: A Consultant (including its Experts and
Sub-consultants) or any of its Affiliates shall not be hired for any assignment that, by
its nature, may be in conflict with another assignment of the Consultant for the same
or for another Client.
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ii. Relationship with the Client’s staff: A Consultant (including its Experts and Sub-
consultants) that has a close business or family relationship with a professional staff of
the of the Client who are directly or indirectly involved in any part of (i) the preparation
of the Terms of Reference for the assignment, (ii) the selection process for the Contract,
or (iii) the supervision of the Contract, may not be awarded a Contract, unless the
conflict stemming from this relationship has been resolved in a manner acceptable to
the client throughout the selection process and the execution of the Contract.
4. Corrupt and Fraudulent Practices
4.1. The client requires that no fraudulent or corrupt means shall be used by the consultant in
order to get the award of work.
4.2. The Consultant shall permit and shall cause its agents, experts, sub-consultants, sub-
contractors, services providers, or suppliers to permit the client to inspect all accounts,
records, and other documents relating to the submission of the Proposal and contract
performance (in case of an award), and to have them audited by external auditors, if needed.
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B. Preparation of Proposals
5. General Considerations
5.1. Bidders are advised to study all instructions, forms, terms, requirements and other
information in the RFP document carefully. Submission of the bid shall be deemed to have
been done after careful study and examination of the RFP document with full
understanding of its implications;
5.2. Response to this RFP should be full and complete in all respects. Failure to furnish all
information required by the RFP documents or submission of a proposal not substantially
responsive to the RFP documents in every respect will be at the Bidder's risk and may result
in rejection of its Proposal.
6. Cost of Preparation of Proposal
6.1. The consultant is responsible for all costs incurred in connection with participation in this
process, including, but not limited to, costs incurred in conduct of informative and other
diligence activities, participation in meetings/discussions/presentations, preparation of
proposal, in providing any additional information required by the client to facilitate the
evaluation process, and in negotiating a definitive ‘Contract’/Agreement’ or all such
activities related to the bid process. The client would not be responsible or liable for those
costs, regardless of the conduct or outcome of the bidding process;
6.2. The Client is not bound to accept any proposal, and reserves the right to annul the selection
process at any time prior to Contract award, without thereby incurring any liability to the
Consultant.
7. Language
7.1. The Proposal, as well as all correspondence and documents relating to the Proposal
exchanged between the Consultant and the Client shall be written in English Language.
8. Documents Comprising the Proposal
8.1. The Proposal shall comprise the documents and forms listed in the Data Sheet.
8.2. If specified in the Data Sheet, the Consultant shall include a statement of an undertaking
of the Consultant to observe, in competing for and executing a contract, the Client
country’s laws against fraud and corruption (including bribery).
8.3. The Consultant shall furnish information on commissions, gratuities, and fees, if any, paid
or to be paid to agents or any other party relating to this Proposal and, if awarded, Contract
execution, as requested in the Financial Proposal Submission Form 6 placed at Annexure-
A to this RFP.
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8.4. All materials submitted by the consultant shall become the property of the client and may
be returned at the client’s sole discretion.
9. Proposal Validity
9.1. The Consultant’s Proposal must remain valid for 120 days after the Proposal submission
deadline.
9.2. During this period, the Consultant shall maintain its original Proposal without any change,
including the availability of the Key Experts, the proposed rates and the total price.
9.3. If it is established that any Key Expert nominated in the Consultant’s Proposal was not
available at the time of Proposal submission or was included in the Proposal without his/her
confirmation, such Proposal shall be disqualified and rejected for further evaluation.
9.4. The Client will make its best effort to complete the negotiations within the proposal’s
validity period. However, should the need arise, the Client may request, in writing, all
Consultants who submitted Proposals prior to the submission deadline to extend the
Proposals’ validity.
9.5. If the Consultant agrees to extend the validity of its Proposal, it shall be done without any
change in the original Proposal and with the confirmation of the availability of the Key
Experts.
9.6. The Consultant has the right to refuse to extend the validity of its Proposal in which case
such Proposal will not be further evaluated.
10. Clarification and Amendment of RFP
10.1. The Consultant may request a clarification of any part of the RFP during the period before
between beginning from the date of publishing of this RFP till the Proposals’ submission
deadline. Any request for clarification must be sent in writing, or by standard electronic
means, to the Client’s address as indicated at Clause 13.9. The Client will respond in
writing, or by standard electronic means, and will send written copies of the response
(including an explanation of the query but without identifying its source) to all shortlisted
Consultants. Should the Client deem it necessary to amend the RFP as a result of a
clarification, it shall do so at any time before the proposal submission deadline, the Client
may amend the RFP by issuing an amendment in writing or by standard electronic means.
10.2. If the amendment is substantial, the Client may extend the proposal submission deadline
to give the shortlisted Consultants reasonable time to take an amendment into account in
their Proposals.
10.3. The Consultant may submit a modified Proposal or a modification to any part of it at any
time prior to the proposal submission deadline. No modifications to the Technical or
Financial Proposal shall be accepted after the deadline.
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11. Technical Proposal Format and Content
11.1. The Technical Proposal shall not include any financial information. A Technical Proposal
containing material financial information shall be declared non-responsive.
11.2. Consultant shall not propose alternative Key Experts. Only one CV shall be submitted for
each Key Expert position. Failure to comply with this requirement will make the Proposal
non-responsive.
11.3. The technical proposal shall be made as per standard formats provided at Forms 2-5 placed
at Annexure-A to this RFP.
12. Financial Proposal
12.1. The Financial Proposal shall be prepared using the Standard Forms provided at Form 6 in
Annexure-A. It shall list all costs associated with the assignment, including (a)
remuneration for Key Experts and Non-Key Experts, (b) reimbursable expenses
12.2. The Consultant and its Sub-consultants and Experts are responsible for meeting all tax
liabilities arising out of the Contract unless stated otherwise.
C. Submission, Opening and Evaluation
13. Submission, Sealing, and Marking of Proposals
13.1. The Consultant shall submit a signed and complete Proposal comprising the documents
and forms in accordance with Paragraphs 8, 11 and 12. The submission can be done by
mail in PDF format media in separate emails for Technical and Financial Proposal.
13.2. An authorized representative of the Consultant shall sign the original submission letters in
the required format for both the Technical Proposal and, if applicable, the Financial
Proposal and shall initial all pages of both. The authorization shall be in the form of a
written power of attorney attached to the Technical Proposal.
13.3. A Proposal submitted by a Joint Venture shall be signed by all members so as to be legally
binding on all members, or by an authorized representative who has a written power of
attorney signed by each member’s authorized representative.
13.4. Any modifications, revisions, interlineations, erasures, or overwriting shall be valid only if
they are signed or initialled by the person signing the Proposal.
13.5. The Technical Proposal email shall clearly be subjected as “TECHNICAL PROPOSAL”,
“Competency Diagnostic for FutureSkills PRIME”, Email body must have the following
details: reference number, name and address of the Consultant, and a warning “DO NOT
OPEN UNTIL 1600 hrs, 11th May 2020. The technical proposal should not contain any
pricing information whatsoever on the services offered. Pricing information shall be
separated and only contained in the Financial Proposal.
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13.6. The Financial Proposal shall clearly be subjected as “FINANCIAL PROPOSAL” followed
by the name of the assignment. Email body must have the following details: reference
number, name and address of the Consultant, and a warning “DO NOT OPEN WITH THE
TECHNICAL PROPOSAL.”
13.7. The Technical Proposal with the mentioned 13.5 marking shall be sent by email to Ms.
Umang Kaur at [email protected]. The proposal should be in PDF format and password
protected. Password should be shared along with the proposal.
13.8. The Financial Proposals with the mentioned 13.6 marking shall be sent to Puneet Budhraja
at [email protected]. The proposal should be in PDF format and password protected.
Password should NOT be shared along with the proposal – password to be shared only
when requested for.
13.9. The Proposal or its modifications must be sent at [email protected] before 11th May
2020, or any extension to this deadline. Any Proposal or its modification received by the
Client after the deadline shall be declared late and rejected.
14. Confidentiality
14.1. From the time the Proposals are opened to the time the Contract is awarded, the Consultant
should not contact the Client on any matter related to its Technical and/or Financial
Proposal. Information relating to the evaluation of Proposals and award recommendations
shall not be disclosed to the Consultants who submitted the Proposals or to any other party
not officially concerned with the process, until the publication of the Contract award
information.
14.2. Any attempt by shortlisted Consultants or anyone on behalf of the Consultant to influence
improperly the Client in the evaluation of the Proposals or Contract award decisions may
result in immediate rejection of its Proposal.
15. Evaluation of Proposal
15.1. The Consultant is not permitted to alter or modify its Proposal in any way after the proposal
submission deadline. While evaluating the Proposals, the Client will conduct the evaluation
solely on the basis of the submitted Technical and Financial Proposals.
15.2. The client shall constitute a Proposal Evaluation Committee/ Research Project Board
(comprising its own officials/Industry Partners) to open and evaluate the responses of the
bidders to the RFP.
15.3. The Client may require the shortlisted consultants to make a presentation to the
Proposal Evaluation Committee (‘committee’).
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15.4. Evaluation Process
• The committee constituted by the client shall evaluate the responses to the RFP and all
supporting documents / documentary evidence. The decision of the committee in the
evaluation of responses to the Proposal /Expression of Interest with respect to the RFP
shall be final. No correspondence will be entertained outside the process of negotiation/
discussion with the Committee;
• To assist in the examination, evaluation and comparison of Proposals, the client may
at its discretion, ask the Bidder for clarification of its Proposal;
• The client will examine the Proposal to determine whether it is complete, whether any
computational errors have been made, whether the documents have been properly
signed, and whether the Proposal is generally in order;
• Arithmetical errors will be rectified on the following basis: If there is a discrepancy
between the unit price and the total price that is obtained by multiplying the unit price
and quantity, the unit price shall prevail and the total price shall be corrected. If the
Bidder does not accept the correction of errors, its Proposal will be rejected;
• Prior to the detailed evaluation, the client would determine the substantial
responsiveness of each Proposal to the Request for Proposals (RFP). For purposes of
this RFP, a substantially responsive Proposal is one which conforms to all the terms
and conditions of the RFP without material deviations. The client’s determination of a
Proposal’s responsiveness is based on the contents of the Proposal itself without
recourse to extrinsic evidence;
• Proposal determined as not substantially responsive will be rejected by the client and
may not subsequently be made responsive by the Bidder by correction of the non-
conformity
15.5. Bid Evaluation and Selection Process
15.5.1. Overall evaluation of the bids will be done in two stages namely Technical and
Financial evaluation based on Quality & Cost Based Selection (QCBS). Only at
the end, the short-listed bidders may be informed of the result and called for a
presentation and the subsequent final selection. The final awarding of the contract
will be done based on a QCBS procedure.
15.5.2. After the bidders submit their Technical and Commercial bids according to the
instructions provided in the sections below, the bids will be evaluated through a
two-stage process as described below:
a) Technical Evaluation (80% weightage): Phase I qualifier
b) Commercial Evaluation (20% weightage): Phase II post shortlisting in Phase I
- Calculation of Final Score (Phase I + II Score)
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15.5.3. Technical Evaluation
As the first step, the Technical bid will be evaluated based on the “Technical Evaluation
Methodology” provided below. Only those Technical Proposals that qualify will be
considered. Each bidder must score at least 70 Points out of maximum 100 Points as
per table below to qualify the Technical Evaluation round.
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SNo. Evaluation
Criteria Definition
Point Score
1 Capability and Technical Ability
Technical Ability to offer the functionalities:
• Ability of the provider to collect and process inputs as required
• Capability of the vendor to build the logic required to deliver the outputs in the manner required
• Ability of the provider to display the information to the user in a manner which can be understood and is useful
• Future-ready tech offering and integration capabilities with FutureSkills PRIME platform
• Run time: The length of the diagnostic module suggested by the provider to deliver the outputs required
• Time taken for overall integration effort
• Performance security and assurance capabilities
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Understanding of the project and knowledge of issues relating to the development of Diagnostic Phase B and ability to meet the project objectives.
• Understanding of job roles, job families, QP, NOS
• Understanding of right methodology to diagnostics and assessments
• Understanding to create recommendations across technologies in an adaptive technical assessment
• Learning pedagogy understanding
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2 Prior Experience
• Prior experience in similar/identical implementation
• Prior experience working with SSC NASSCOM
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3 Methodology of Execution
Description of the project management methodology work plan describing processes, key activities, approach to the development process, detailed work breakdown structure, understanding of major deliverables and control systems to be used to efficiently manage the project
• Methodology of execution (PMO, check-ins, testing schedules, updates, reports)
• Niche/Broad-based recommendations and accuracy of those recommendations/results/depth of content /variety of diagnostic methods
• Strategy and plan pertaining to security, data privacy and cyber security
• Execution timelines and efficiency
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4 Timelines for Execution
• Presentation of specific MVP that will be fully delivered and implemented by 30th September 2020
• Timelines for specific product features to be developed as part of subsequent product releases
• The bidder will be notified of a date for presenting their proposal to the Proposal Evaluation Committee. The presentation should also include: o Capacity to achieve milestones and complete the project timelines as
agreed during proposal stage. o Time required by the vendor to deliver the project after finalizing the
project requirements and aligning on detailed design across product releases (inclusive of testing)
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5 Profile of the Team Leader/ Senior People managing the project
• The relevant experience and profile of the project team and dedicated Team Leader (100%)
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TOTAL POINTS 100
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15.5.4. Financial Evaluation
Financial Proposals, only for shortlisted bidders whose Technical Proposals qualify
will be considered. Financial Proposals of the bidders whose proposals were not
shortlisted will be returned.
Of the Commercial proposals opened, the lowest “Project-Cost” will be designated as
“L1” and awarded a score of 100. For the other qualifying bidders, their Commercial-
Score will be calculated according to the formula: Commercial-Score = (Project-Cost
of “L1”) / (Project-Cost of Bidder) *100
15.5.5. Calculation of Final Score
The “Final-Score” of each qualifying bidder will be calculated as indicated below.
Final-Score = 0.8*(Technical-Score) + 0.2*(Commercial-Score)
The consultant with the highest score would be awarded the contract. In case of a tie,
the consultant with a higher technical score would be shortlisted.
15.5.6. Proposed Timelines for selection process
Bidders may be invited for presentations and/or team interviews as part of the
evaluation process. Details will be provided at a later date. Following are the proposed
timelines for the entire process of selection:
Event Target Date
RFP issued / published on the website 21st April 2020
Last date of submission of proposal with solicited documents 11th May 2020
Shortlist bidders basis their ‘Technical’ evaluation 18th May 2020
Selection of the finalist basis their ‘Technical’ and ‘Financial’
evaluation 26th May 2020
Award of contract to the finalist by SSC NASSCOM 28th May 2020
Commencement of implementation of project post the signing of
the ‘Service Agreement’
Within one-two weeks
after award of contract
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16. Award of Contract
16.1. Criteria for award of contract
The client reserves the right to accept or reject any Proposal and to annul the solicitation
process and reject all Proposals at any time prior to award of contract, without thereby
incurring any liability to the affected consultant or any obligation to inform the affected
consultant(s) of the grounds for the client’s action prior to expiration of the period of
proposal validity. The client would award the contract to the qualified consultant whose
Proposal after being evaluated is considered to be the most responsive to the needs of the
organization and activity concerned.
16.2. Client’s right to vary requirements at time of award
The client reserves the right at the time of award of contract to vary the quantity of services
and goods specified in the RFP without any change in price or other terms and conditions
on grounds of mutual consensus.
16.3. Signing of the contract
Within 2 days of receipt of the contract the successful Bidder shall sign and date the
contract and return it to the Client.
The selected Bidder/ Proposer/ Consultant will be notified in writing by the client. As noted
earlier in this document, this date is subject to change at the sole discretion of the client.
The signing of a Contract/Agreement between the client and the
Bidder/Proposer/Consultant is subject to the approval of the client’s Funding Partner.
16.4. Contract Finalization
The Contract/Agreement to be entered into between the selected vendor and client would
be finalized with the Bidder/Proposer/Consultant by the client and will contain client
standard terms and conditions. If, in the opinion of the client, it appears that a contract will
not be finalized with the selected Bidder/Proposer/Consultant within three (3) days,
negotiations with other Bidder/Proposer/Consultant submitting responsive proposals may
be undertaken.
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17. Documents
The following set of documents needs to be submitted to qualify for the evaluation process.
These documents are:
Annexure A
• Form 1: Covering letter with the Proposal in response to this RFP;
• Form 2: Relevant project experience;
• Form 3: Resource profiles;
• Form 4: Details of the responding organization;
• Form 5: Approach, Methodology, and Work Plan;
• Form 6: Commercial bid format;
The formats for each of the above documents are included below. Bidder/Proposer/Consultant
needs to submit the all the above documents with the proposed solutions for the problem
statements and scope of work mentioned in this RFP.
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Form 1: Covering letter with the Proposal in response to RFP notice
(To be submitted on the Letterhead of the responding firm)
{Place}
{Date}
To
CEO,
SSC NASSCOM
NOIDA
Ref: RFP Notification no <xxxx> dated <dd/mm/yy>
Subject: Submission of proposal in response to the RFP for “Competency Diagnostic for
FutureSkills PRIME”.
Dear Sir,
1. Having examined the RFP document, we, the undersigned, herewith submit our proposal
in response to your RFP dated <dd/mm/yy> for w.r.t. the subject concerned in full
conformity with the said RFP document.
2. We attach our technical response and our commercial quotation; the technical response as
a softcopy and the commercial response in a separate sealed cover as requested, both of
which together constitutes our proposal, in full conformity with the said RFP.
3. We undertake, if our proposal is accepted, to adhere to assign a team dedicated to the
successful completion of this project.
4. We have read the provisions of RFP and confirm that these are acceptable to us. We further
declare that additional conditions, variations, deviations, if any, found in our proposal shall
not be given effect to.
5. We undertake, if our proposal is accepted, to adhere to the scope of engagement or such a
modified plan as may subsequently be mutually agreed between us and SSC NASSCOM
or its appointed representatives.
6. We agree to unconditionally accept all the terms and conditions set out in the RFP
document.
7. We affirm that the information contained in this proposal or any part thereof, including its
exhibits, schedules, and other documents and instruments delivered or to be delivered to
through this proposal is true, accurate, and complete.
8. This proposal includes all information necessary to ensure that the statements therein do
not in whole or in part mislead the SSC NASSCOM/NASSCOM as to any material fact.
We agree that SSC NASSCOM is not bound to accept the lowest or any bid response you
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may receive. We also agree that you reserve the right in absolute sense to reject all or any
of the products/ services specified in the bid response without assigning any reason
whatsoever.
It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/
firm/organization and empowered to sign this document as well as such other documents,
which may be required in this connection.
Dated this Day of 202___
(Signature) (In the capacity of)
Duly authorized to sign the Bid Response for and on behalf of:
(Name and Address of Company) Seal/Stamp of bidder
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Form 2: Relevant Project Experience
Part 1: Project Experience Summary
S No Name of the
Project/Engagement
Client name Duration(Period) Value
Part 2: Project Profile Template
For each of the projects cited above, provide a brief project profile using the format given below.
The profile for each project must be provided in less than 1 page.
SNo Item Details
1 Project title
2 Name of the Client
3 Name of the contact person from the client
organization who can act as a reference with contact
details:
• Name
• Designation
• Address
• Phone Number
• Mobile Number
• Email ID
4 Duration (Start Date and End Date)
5 Current Status
6 Number of personnel deployed (Peak team size)
7 Value of the engagement
8 Narrative description of project: (Highlight the
components / services involved in the project that are
of similar nature to the project for which this RFP is
floated.
9 Description of actual services provided by the
responding firm within the project and their relevance
to the envisaged components / services involved in the
project for which this RFP is floated.
10 Description of the key areas where significant
contributions are made for the success of the project.
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Form-3: Resource Profiles
Using the format provided below, please provide the summary information on the team you
propose for the project.
Resource Summary
S. No Proposed Role Number of
Resources
Area of Expertise Key
Responsibilities
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Form 4: Details of responding organization Bidder/Proposer/Consultant
S.
No.
Particulars Details to be furnished
1. Details of responding Company
Name
Address
Telephone Fax
E-mail - Website
2. Information about responding Company
Status of Company (Public Ltd. / Pvt. Ltd etc.)
Details of Registration (Ref e.g. ROC Ref #) Date
Ref #
Details of GST Registration
Date
Ref #
2.1 Number of professionals / technically
qualified personnel (on the rolls of the
Company as on Marc 1st, 2018) providing
technical consulting services (excluding
temporary staff)
2.2 Profit in last three(3) financial Years (FY
16-17, 17-18, FY 18-19) as revealed by
Audited Accounts/ certified balance sheet
3. Company Profile (Operations in India)
3.1 Average turnover from Indian Operations
from consulting services in last 3 years
(Turnover in Rs
Crores)
3.2 Full-time professional staff engaged for
various projects
(Number of Staff)
3.4 Extent of operations in India (national
spread) i.e. number of offices in India
(client specific / project specific offices
should not be taken into account)
(Number of Offices in
different cities/towns
and their address)
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Form 5: Approach, Methodology and Work Plan
1. Approach and Methodology
The Bidder/Proposer/Consultant’s firm needs to submit a step-by-step implementation
methodology and project plan, which depicts the firm’s approach to fulfill the scope of the work
envisaged in the assignment. This should, inter alia, cover the timelines for the various activities,
clarity in meeting the objectives and methodology, objectivity in plans, quality of resources
proposed to be deployed during implementation, the deliverables envisaged in various parts and
the control and evaluation mechanism suggested.
Bidder/Proposer/Consultant firm must showcase any value addition, innovation, or technology
advancement/integration that it proposes and feels will help SSC NASSCOM to have both tangible
and intangible benefits from implementing the assignment. Further, for approach and
methodology, the consultant would seek inputs from SSC NASSCOM/NASSCOM after selection
and bidder should be open to adopt and accommodate changes accordingly.
2. Work Plan
In this section the responding Company should propose the main activities of the assignment, their
content and duration, phasing and interrelations including resource planning to be deployed and
delivery dates. The proposed work plan should be consistent with the approach and methodology,
showing understanding of the scope of services, deliverables as given in scope of work and ability
to translate them into a feasible working plan. The work plan should be consistent with the Work
Schedule.
The responding form is to describe the work schedule for different tasks which the responding
Company plans to start and accomplish as part of the project.
The work schedule should reflect how and by when the responding Company/
Bidder/Proposer/Consultant is expected to complete the assignment for each of the components,
as per the major deliverable in the scope of work of the Vendor as mentioned in the RFP subject
to revision for a joint work plan after selection of consultant.
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Form 6: Financial Bid format
(To be submitted by the bidder as per the format given below in a separate sealed cover)
S No Value in Rupees Taxes and
other
charges
Total value in Rupees
Total amount (in words):
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Annexure B – Terms of Reference for Development of Detailed Design of NASSCOM
FutureSkills B-2-C Platform
1. Background
FutureSkills PRIME (Programme for Re-skilling/ Up-skilling of IT Manpower for
Employability)
The Government of India through MEITY and NASSCOM have partnered to build India’s
Digital Talent Stack through FutureSkills PRIME, an online platform that aims to reskill &
upskill Indian citizens and aims to impact 4 lakh beneficiaries over the next three years.
The programme aims “to create a re-skilling/ up-skilling ecosystem in emerging and futuristic
technologies to facilitate continuous skill as well as knowledge enhancement of the IT
professionals in line with their aspirations and aptitude in a self-paced digital skill
environment."
This is envisioned as a first of its kind initiative in the field of skills training which would
essentially follow an ‘aggregator of aggregators’ approach with the entire platform being
hosted online. The platform would provide interested candidates with multiple options to
address their skilling needs.
The platform would provide multiple options (over 70 job roles and 155 distinct tasks (NOS)
under 10 new emerging technologies) to the interested candidates, for their skilling needs on:
▪ 3D
Printing
▪ Artificial
Intelligence
▪ Big Data
Analytics ▪ Blockchain
▪ Cloud
Computing
▪ Cyber
Security
▪ Internet of
Things
▪ Mobile
Tech
▪ Robotic
Process
Automation
▪ Virtual
Reality
Future-skills PRIME Framework
Some of the components of the FutureSkills PRIME framework would include the
following:
▪ Discovery - the candidate signs up to learn what the new and emerging technologies
are, what are the possible job roles and skills needed, what learning choices are
available, etc.
▪ Samplers - the candidate will be able to gain access to some of the best content from
across the world, inter-alia including some of the current industry offerings, videos,
blogs, articles, etc., on new and emerging technologies which would be instrumental in
guiding him/her towards the areas where he/she wishes to skill himself/herself. The idea
here is to get maximum people enrolled onto the platform that would enable to
accomplish our mission, as stated above.
▪ Registration and Diagnostic – to access deep skilling and blended learning programmes,
the candidate registers to undergo continuous informal learning and is provided with a
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free diagnostic that would attempt an analysis of their aptitude and capabilities so that
they can be guided on their way forward within the platform and also in the outer world.
Purpose of diagnostics on FutureSkills PRIME?
The purpose of the diagnostic is to help the user with guided path to navigate the platform
basis the user's goals. Typically, a diagnostic captures a range of input data points:
▪ Contextual Information such as current profile of the user, key learning outcomes for
the user
▪ KSA (Knowledge, Skills & Abilities) such as basic know how/awareness of
emerging tech, proficiency & hands on experience levels of technology & tools, and
whether the user has the ability to take up a particular learning journey.
Basis these inputs, a diagnostic will be able to:
1. Recommend appropriate courses basis interests, goals & profile
2. Suggest type of job roles, skills & tools that the user can go for basis goals & interests
3. Suggest user with an apt starting point on a learning pathway for a chosen job role-
based career path
4. Assess user’s technology knowledge & awareness levels
5. Assess user’s current skill levels on chosen tools, technologies & fields of interest
6. Assess user’s ability to learn
7. Provide stage gate review to aid users to opt for right level of courses
The development of the diagnostic has been split into two phases:
▪ Phase A: Objectives 1-3 above are a part of phase A of development and the outcome
of this diagnostic would help users get familiarized with the platform to consume
relevant introductory information available to them based on their area of interest.
Diagnostic phase A development would be completed internally.
▪ Phase B: Objectives 4-7 would be addressed through phase B of development, and
this is the precise scope of this RFP. An external vendor (successful bidder of this
RFP) is expected to build this diagnostic concurrently with phase A. The outcome of
this diagnostic would be a comprehensive, downloadable report to provide guidance
on suitable courses and learning pathways, based on their current profile &
capabilities (domain knowledge/aptitude/behavioral traits).
Desired Outcomes for Diagnostic Phase B Output:
a. User Performance – Absolute & relative scores (Domain knowledge score, Aptitude
score & Personality type)
b. Link to suggested courses (foundation / specific NOSs)
c. Link to suggested tools/software/language
d. Link to suggested learning pathway(s)
e. Recommendations on suitable job roles/ career paths
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Key guiding principles for diagnostic
• The diagnostic should be independent yet seamlessly interoperable with the
FutureSkills platform
• The diagnostic would need to be flexible and customized to following learner
attributes: educational qualification, choice of technology, relevant work experience,
relevant proficiency level
• Be modeled as MVPs, enabling FutureSkills to get a product in the pilot run for
which they can give feedback and better information can be given to the users in future
phases of implementation
• "Visually appealing", i.e. the diagnostic needs to be engaging and hold the attention
of the user
• "Easy to understand", i.e. since the user could be anyone from engineering students
to freshers in the industry to working professionals, the language and layout should
be simple enough that all users will be able to navigate through it.
• "Short", since the user will not get a deep level analysis from this initial diagnostic,
it should not be too long and end up frustrating the user at his first interaction with
the interface.
2. Detailed Scope of Work
2.1. Project Deliverables with Timelines
The scope of this project shall include (but will not be limited to) the following.
2.1.1 Design Phase (One Month)
1. Design, Develop, validate and share detailed phase-wise plan with timelines,
milestones and activities
2. Develop and share detailed list of functionalities and features that will be
offered by the bidder, including:
i. Detailed plan of the integrated outcome with existing FutureSkills
platform, diagnostic A etc.
ii. Intuitive learner journey, UX/UI flow maps across multiple pathways
and for the diagnostics navigation experience.
3. Own alignment of timelines and share engagement model for working with
SSC NASSCOM, platform provider and other relevant stakeholders (including
and not limited to areas such as meeting frequency, cascading hierarchy,
update methodology)
4. Prepare plan for potential upgradation including but not limited to modularity
of features, modularity of algorithms, basis of testing (technology-based
diagnostic to job role/family-based diagnostic) and additional variables to be
tracked
5. Develop detailed plan on data privacy, cyber security, disaster recovery,
business continuity measures as per industry standards.
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2.1.2 Execution/ Implementation phase (One Month)
1. Develop and execute in an agile manner the plan detailed out in the design
phase (along with user acceptance testing and other relevant testing for each
sprint)
2. Share implementation progress reports including but not limited to updates on
the following:
i. Progress achieved against key milestones
ii. Risks against milestones and mitigation strategy
iii. Bottlenecks and resolution plan
iv. Revision of implementation plan if required
3. Own alignment of timelines across all deliverables.
2.1.3 Pilot Phase/ MVP (Two Weeks)
1. Prepare a long list of test use cases across type of cases
2. Work with stakeholders for approvals related to testing use cases.
3. Ensure accurate reporting of results and errors in each test use case to relevant
stakeholders.
4. Own alignment of timelines across all deliverables.
5. Plan testing against approved use cases and sign off from relevant stakeholders
on feature go ahead of creation of testing use cases. Final results to be shared
and approved by stakeholders.
2.1.4 Full Scale Launch (One month)
1. Own alignment of timelines across all deliverables for full-scale launch in
October 2020.
2. Ensure risk mitigation and satisfaction of delivery for stakeholders and users.
3. Complete post live QA and ensure implementation works across platform &
devices.
2.1.5 Steady Support Phase (post launch)
1. Consistent support for troubleshooting and plan for dedicated FTE
2. Plan for upgrade of features, tech architecture basis regular update cycles
3. Participate & contribute to ongoing improvement efforts for the website
4. Plan for disaster recovery, business continuity, RTO and RPO support
5. Ensure alignment of timelines across all deliverables including
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2.2. PROJECT METHODOLOGY AND REVIEW
2.2.1 Project Management and Methodology
The methodologies used must follow formal management practice that will ensure that
schedules, scope and costs are strictly adhered to, including a methodology to ensure that SSC
NASSCOM is informed on an ongoing basis regarding project slippage, progress/
performance reporting, and potential risks and issues.
2.2.2 Project Review and Reporting
• Review to be as per the activity charts. In addition, mid-term review may be organized
as per requirement.
• Expenses for travel, boarding and other logistics for carrying out project outcomes
would be borne by the bidder and should be included in the quoted amount;
*End of Document*