segmentation,targeting and positioning(chapter 7)
TRANSCRIPT
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7-1
Chapter 7
PRINCIPLES OF MARKETING
Market Segmentation, Targeting, and Positioningfor Competitive Advantage
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7-2Steps in Segmentation, Targeting, and Positioning
1. Identify Basesfor Segmenting the Market
2. Develop Profilesof Resulting Segments
3. Develop Measuresof Segment Attractiveness
4. Select TargetSegment(s)
5. Develop Positioningfor Each Target Segment
6. Develop MarketingMix for Each Target Segment Market
Positioning
MarketTargeting
Market Segmentation
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7-3Step 1. Market SegmentationLevels of Market Segmentation
Mass MarketingSame product to all consumers
(no segmentation)
Segment MarketingDifferent products to one or more segments
(some segmentation)
MicromarketingProducts to suit the tastes of individuals or locations
(complete segmentation)
Niche MarketingDifferent products to subgroups within segments
( more segmentation)
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7-4Step 1. Market SegmentationBases for Segmenting Consumer Markets
Geographic
DemographicAge, gender, family size and life cycle, or income
PsychographicSocial class, lifestyle, or personality
BehavioralOccasions, benefits, uses, or responses
Nations, states, regions or cities
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7-5Using Multiple SegmentationBases: Geodemographics
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7-6Step 1. Market SegmentationBases for Segmenting Business Markets
Basesfor Segmenting
BusinessMarkets
DemographicsPersonalCharacteristics
SituationalFactors Operating
Characteristics
PurchasingApproaches
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7-7Step 1. Market SegmentationBases for Segmenting International Markets
Political/Legal
Cultural Intermarket
EconomicGeographic
Industrial Markets
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7-8Step 1. Market SegmentationRequirements for Effective Segmentation
• Size, purchasing power, profiles of segments can be measured.
• Segments must be effectively reached and served.
• Segments must be large or profitable enough to serve.
Measurable
Accessible
Substantial
Differential
Actionable
• Segments must respond differently to different marketing mix elements & actions.
• Must be able to attract and serve the segments.
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7-9Step 2. Market TargetingEvaluating Market Segments
• Segment Size and GrowthSegment Size and Growth– Analyze sales, growth rates and expected profitability.
• Segment Structural AttractivenessSegment Structural Attractiveness– Consider effects of: Competitors, Availability of Substitute
Products and, the Power of Buyers & Suppliers.
• Company Objectives and ResourcesCompany Objectives and Resources– Company skills & resources relative to the segment(s).– Look for Competitive Advantages.
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7-10Step 2. Market TargetingMarket Coverage Strategies
Segment 1
Segment 2
Segment 3
Segment 1
Segment 2
Segment 3
CompanyMarketing
Mix
CompanyMarketing
Mix
CompanyMarketing Mix 1
CompanyMarketing Mix 2
CompanyMarketing Mix 3
Market
A. Undifferentiated Marketing
B. Differentiated Marketing
C. Concentrated Marketing
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7-11Step 2. Market TargetingChoosing a Market-Coverage Strategy
Company Resources
ProductVariability
Product’s Stagein the Product Life Cycle
Market Variability
Competitors’Marketing Strategies
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7-12Step 3. Positioning for Competitive Advantage
• Product’s Position Product’s Position - the place the product occupies in consumers’ minds relative to competing products; i.e. Volvo positions on “safety”.
• Marketers must:– Plan positions to give products the greatest advantage– Develop marketing mixes to create planned positions
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7-13Step 3. Positioning for Competitive Advantage: Strategies
Against aCompetitor
UsageOccasions
Away fromCompetitors
ProductAttributes
ProductClass
BenefitsOffered
Users
B
A
ED
CH
G
F
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7-14Steps to Choosing and Implementing a Positioning Strategy
• Step 1. Identifying a set of possible competitive advantages: Competitive Differentiation.
• Step 2. Selecting the right competitive advantage.
• Step 3. Effectively communicating and delivering the chosen position to the market.
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7-15Developing Competitive Differentiation
Product Service
Personnel Image
Areas for CompetitiveDifferentiation
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7-16Selecting the Right CompetitiveAdvantages
Criteriafor
DeterminingWhich
Differencesto
PromoteAffordable Superior
Profitable
Preemptive
Distinctive
Important
Communicable