seek/sense/share: strategies for sharing knowledge beyond cop meetings
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Presentation for USQ Community of Practice facilitators groupTRANSCRIPT
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Seek/Sense/Share: Strategies for sharing knowledge beyond CoP meetings
Peter Albion
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In the past information changed slowly.
Moiry Glacier, Switzerland, Jul 2006
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Now we have torrents of information.
Cave of the Winds, Niagara Falls, Sep 2012
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In the past information was controlled.
Photo: rosefirerising CC (by) (nc) (nd)
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Transmission via hierarchies made sense.
Microsoft ClipArt
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Understanding of knowledge has evolved.
Photo: patriziasoliani CC (by) (nc)
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Objectivism: Knowledge exists out there – it can be controlled and transmitted.
Photo: Thomas Hawk CC (by) (nc)
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Constructivism: Knowledge exists in the learner – it is built from personal experience.
Microsoft ClipArt
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Connectivism: Knowledge exists in the network – learning is making connections.
Microsoft ClipArt
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Information is accessed from networked machines and people.
Photo: gtrwndr87 CC (by)(nc)(sa)
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Information continues expanding.
40 exabytes (1019) of new information each year = more than in the previous 5000 years
Shift Happens
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Information is not diminished by sharing.
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We need to manage information flow.
Photo: ckchanwebCC (by) (nc)
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We can hunt or manage knowledge.
Photos: mrshife & vredeseilanden CC (by)(nc)(sa)
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Personal Knowledge Management (PKM)
http://www.jarche.com/wp-content/uploads/2013/03/PKM-2013.pdf
A set of processes, individually constructed, to help each of us make sense of our world and work more effectively
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PKM is curation for personal growth.
http://www.jarche.com/2012/07/pkm-as-pre-curation
/
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Curating is not the same as collecting.
Mike Fisher, @fisher1000, Digigogy
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Approach curating in 3 steps.
Jarche (2012) & Kanter (2011)
Seek Sense Share
Define topics and organise sources
Product: Writing with links, presentation
Credit sources and answer questions
Scan more than you capture
Annotate, archive, apply Feed your network a steady diet of good stuff
Don't capture unless high quality
Must add value to work or strategy
Comment on other people's stuff
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Seekkeeping up to date
• Search– Search engines– Library
• Subscribe– Social media– Newsletters– RSS
• Scan• Select
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Sensereflection & practice
• Read– Products of seeking
• Research– Related material
• Rehearse– Try out ideas
• Reflect– How did that go?
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Shareconversations with networks
• Collate– Organise your ideas
• Condense– Distil the essence
• Connect• Contribute• Converse– Engage your
audience
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Connect your personal learning network.
Annecy, France, Jul 2006
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Share with tools that work for you.
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Connection and contribution build reputation and trust.
Photo: Jean‐Francois Chenier CC (by) (nc)
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What does that mean for our CoPs?
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Communities of Practice at USQ
• CoP = defined space for sharing– Focused on specific interest or practice– Developing resources & identity
• Sharing passion for some practice• Reducing professional isolation• Building institutional memory
http://www.usq.edu.au/cops
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A view from the field
• CoP is NOT– Substitute help desk– Work group or task
focused– Not management directed
• Characteristics of CoPs– People want to join– Have purpose beyond
what one member can do– Members feel affinity for
CoP– Have both strong & weak
social ties
You know you are in a community of practice when it changes your practice.
http://www.jarche.com/2012/07/communities-of-practice-enable-the-integration-of-work-and-learning
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Work and learning are merging.
http://www.jarche.com/2011/05/fix-the-workplace
/
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Networks are replacing artisans & hierarchies.
http://www.jarche.com/2013/02/social-learning-is-how-work-gets-redesigned-in-the-network-era/
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Work practices are evolving.
http://www.jarche.com/2012/04/three-principles-for-net-work/
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Value is created in complexity.
http://www.jarche.com/2011/05/the-networked-workplace/
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We need loose hierarchies & strong networks.
http://www.jarche.com/2013/04/loose-hierarchies-for-knowledge-management/
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Much 2013 workplace learning is informal.
http://c4lpt.co.uk/litw-results/
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Chance favours the connected organisation.
http://www.jarche.com/2012/10/chance-favours-the-connected-company/
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CoPs have strong & weak social ties.
http://www.jarche.com/2013/01/pkm-in-2013/
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CoPs link networks to teams.
http://www.jarche.com/2013/03/from-hierarchies-to-wirearchies/
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Work balances cooperation & collaboration.
http://www.jarche.com/2013/03/the-knowledge-sharing-paradox/
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Emergent value is found at the edges.
http://www.jarche.com/2011/03/emergent-value
/
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PKM facilitates flow through of ideas.
http://www.jarche.com/2013/03/the-knowledge-sharing-paradox/
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Sense-making involves distillation.
http://www.jarche.com/2013/01/as-the-world-keeps-churning-work-today-is-all-about-learning/
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PKM adds value.
http://www.jarche.com/2012/03/the-pkm-value-add
/
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PKM & curation tools at USQ: Seek
• Internal web– Searchable, limited but
quality assured?
• External web– Searchable, variable
relevance & quality
• Library– Searchable in parts,
quality assured
• CoP Moodle sites– Limited access, not
searchable
• SharePoint– Limited access,
searchable with difficulty
• Email– Direct message only, no
subscribable lists
• Yammer– Limited user base &
activity
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PKM & curation tools at USQ: Share
• Internal web– Very limited access for
publishing
• External web– Easy access, beyond
USQ approvals
• CoP Moodle sites– Limited access, not
designed for purpose, not searchable
• SharePoint– Limited access, USQ
lockin, searchable with difficulty
• Email– Direct message only,
no subscribable lists
• Yammer– Limited user base &
activity
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What to do about it?
• Keep Calm & Carry On?– Use what works regardless of USQ
• Use limited USQ tools?–When & where they do the job–Mostly to alert people to real action
• Discuss what tools would work for USQ?
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Over to you
Peter Albion19 April 2013