security protective force brook haven, ny doe conference human performance & safety observations...
TRANSCRIPT
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Security Protective Force
Brook Haven, NY DOE CONFERENCE
Human Performance&
Safety Observations Achieve Results
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The Idaho National Laboratory at a Glance
The Department of Energy’s Idaho National Laboratory is an 890 square mile site, centrally located in southeast Idaho.
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Past and current projects
• Abrams tank armor
• Experimental Breeder Reactor-1 (EBR-1)
• Deep space battery technology
• Alternative Fueled Vehicles
• Super Hard Steel Coating
• Robotics
• Bioenergy
• Next Generation Reactor
• Medical Isotopes
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Idaho National Laboratory Protective Force
• The primary mission of the INL Protective Force is to provide a well trained and qualified force to protect special nuclear material, personnel, information, the environment, and government property from theft, diversion, sabotage, and malicious acts that could impact national security or the health and safety of employees and the public.
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Human Performance Improvement
• VPP continuous improvement
• Human Performance
• Definition
– Proactively reducing human error rates and the consequences of human error that result in occurrences.
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Our view of Human Performance
• HPI Reviews
• HPI Education
• HPI Integration
• HPI Consultation
• HPI Ownership
• HPI Collaborators/ certification program
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5 Principles of Human Performance
1. Humans are fallible, and even the best make errors.
2. Error-likely situations are predictable, manageable, and preventable.
3. Individual behavior is influenced by organizational processes and values.
4. People achieve high levels of performance based largely on the encouragement and reinforcement received from leaders, peers, and subordinates.
5. Events can be avoided by understanding the reasons errors occur and applying the lessons learned from past events.
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Why a Human Performance Approach?
94% Human Error 30% Individual
6% Equipment Failures
Human Errors
Occurrences
70% Latent Organization Weaknesses
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Definition of an Error• An action that unintentionally departs
from an expected behavior
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Human Performance Improvement
• We all make 3 -11 errors per hour
• Most have negligible consequences
• Focus on Error Likely Situations during the CRITICAL STEPS in a process
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Anatomyof an Event
Event
ErrorPrecursors
Vision, Beliefs, &
Values
LatentOrganizationalWeaknesses
Mission
Goals
Policies
Processes
Programs
FlawedDefenses Vision,
Beliefs, &Values
Initiating Action
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BlameCycle
HumanError
Less communication
Management lessaware of jobsiteconditions
Reduced trustLatent organizationalweaknesses persist
Individual counseled and/or disciplined
More flawed defenses& error precursors
Source: Reason, Managing the Risks ofOrganizational Accidents, pp.127-129.
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Safety Observations Achieve Results
• How SOAR was introduced to the Protective Force
– Employee owned
– Taught and coached by peers
– Tailored to fit the Protective Force needs
– Observations were utilized as a tool to implement HPI
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How did we achieve success?
• Create a reason for the student to learn
• Teach with quality
• Allow the student try what they have learned
• Help the student add value to what they have learned
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1. For your safety…
2. For the rewards
3. Company endorsed
Why do a SOAR observation?4. Shows DOE…
5. Reassures our future
6. Actively Care
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What is the Safety Observation Process?
• Open Communication and Positive Reinforcement
• A proactive approach to identify safe and at-risk behaviors
• Behaviors are systematically identified through observation
• Observers provide immediate feedback
Reinforce the safe behavior
Discourage the at-risk behavior
5:1
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Exercise 2
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No one
Purposely and deliberatelysets out to have an injury
So Why Do They?
The Rule
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Current StatusChallenges • Immediate Recognition
• Time and $$$
– Reasonable
– Allowable and Unallowable
• Data Tracking/ SOAR Database
• Issue Resolution
• Culture change
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Current StatusSuccesses• 20,000+ Observations in less than a year
• 75% participation
• 150+ Latent Conditions Discovered
• 72 Latent Conditions Corrected
• HPI Survey
• Pro- Notes Website
• Open Communication and Positive Reinforcement…
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SOAR vs. TRCR
Observation Total: 23,000Current TRCR: .60
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Testimonials
• Meet Boyd Pack
• Meet Bob Burnham
• My own example…