Securing and Fostering Human Resources in Tokyo Waterworks Group

People Management I Workshop IWA World Water Congress,TokyoSeptember 18, 2018

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1. Tokyo Waterworks Securing and FosteringHuman Resources Policy

2. Challenges Facing Tokyo Waterworks3. Personality of Human Resources Required4. Job Rotation & Human Resource

Interchanges5. The development of employee-friendly

workplaces6. Realizing Sustainable Business Operations

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Management Plan of Tokyo Waterworks

Tokyo Waterworks Securing and

Fostering Human Resources

Policy(March 2018)

Human Resources are vital to Waterworks.

1. TOKYO WATERWORKS HUMAN RESOURCES SECURING AND FOSTERING POLICY

(Regular supply round the clock)

(Supply safe and palatable water)

Preparation for various hazards

(New crisis management)

Communication with customers

(Creating dialogues to have customers realize our waterworks and to build

rapport and trust with them)

Contribution to the community and

society(Activities considering energy resources

and environment, etc.)

Contribution to waterworks entities

inside and outside Japan(Transmit technologies and know-how to

contribute)

Human resources(retain and develop)

Operation systems

(group management)

Financial foundation(planned and efficient financial

operations)

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Role sharing (Illustration)

Waterworks Bureau

Supervisory partners

Private Corporations

Core operations(Management policies and facility development plans, etc.)

Important operations(Operations of purification plants and water charge collections, etc.)

Regular operations(Meter reading, etc.)

2. CHALLENGES FACING TOKYO WATERWORKS

Challenge 1: Transfer of operations to supervisory partners

Gradually transfer important operations in business to supervisory partners.

Upgrading operational abilities of supervisory

partners.

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2. CHALLENGES FACING TOKYO WATERWORKS

Challenge 2: Rebuilding of water facilities

Purification plant capabilities by construction year

Many purification plants will need to be rebuilt due to deterioration since FY2018.

Rebuild facilities in a planned way to secure

water supply at all times.

(1,000 m3/day)

2,000

1,500

1,000

500

0

Faci

lity

capa

bilit

y

Intensively developed during a period of high economic growth

Useful life

Time for rebuilding intensified

1955 1965 1975 1985 1995 2005 2015 2025 2035 2045

Operation fiscal year

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Emergency restoration work after the Kumamoto Earthquake (May 2016)

Emergency water supply

2. CHALLENGES FACING TOKYO WATERWORKS

Challenge 3: Crisis management measures

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Rebuilding waterworks facilitiesEstablishment of crisis management

measures, etc.

Overall practical management ability backed by on-site experienceAbility to cope with the situation flexibly at

the site

3. PERSONALITY OF HUMAN RESOURCES REQUIRED

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Encourage employees to acquire a wide range of knowledge

Job rotationPlanning &

management departments

Actual siteActual site

4. JOB ROTATION & HUMAN RESOURCE INTERCHANGES

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Waterworks Bureau

Supervisorypartners

Supervisorypartners

Tokyo Waterworks Group

Waterworks Bureau: Ensure technical skills and know-how by supplementing on-site experiences.

Supervisory partners: Upgrade staff abilities to securely implement operations.

4. JOB ROTATION & HUMAN RESOURCE INTERCHANGES

Human resource interchanges

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5. THE DEVELOPMENT OF EMPLOYEE-FRIENDLY WORKPLACES

Effort 1:Creating a suitable environment for fostering human resources Develop a system for consulting with

expert staff.Implement stress checks.

Reduce excess work.Promote to take planned holidays.

Implement short meetings at work sites.

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5. THE DEVELOPMENT OF EMPLOYEE-FRIENDLY WORKPLACES

Actively promote women employees to positions suitable to abilities of each individual

Strengthen the support system for employees who have to take care of children

Promote the use of a child-care support system, etc.

Effort 2:Promotion of activities by women

12Staggered Biz poster

Promotion of telecommuting by introducing mobile devices.

5. THE DEVELOPMENT OF EMPLOYEE-FRIENDLY WORKPLACES

Effort 3:Promotion of flexible working styles

Desk work

Tablets(Windows

tablets)

Telecommuting

Mobile work

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Business operation sustainablity for the next

fifty to hundred years

Establishment of a human resource infrastructure

6. REALIZING SUSTAINABLE BUSINESS OPERATIONS

Tokyo Waterworks Securing and Fostering Human

Resources Policy– To establish a human resource

infrastructure –

March 2018Bureau of Waterworks

Tokyo Metropolitan Government