section 11.1 management structures chapter 11 management skills section 11.2 management functions
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Section 11.1Management Structures
Chapter 11managementskills
Section 11.2Management Functions
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CONNECT When do you have to manage your time or resources?
Management Structures
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• Explain how horizontally organized companies differ from vertically
organized companies.
• Name the three levels of management in a vertically organized company.
• Explain how a self-managed team functions.
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Management Structures
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Two types of management structures are vertical
and horizontal or a combination of both.
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• management
• vertical organization
• top management
• middle management
• supervisory-level management
• horizontal organization
• empowerment
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Management Structures
Horizontal or Vertical?S
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Management Structures
Horizontal or Vertical?S
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Management Structures
Leadership in the 21st Century
managementThe process of achieving company goals by effective use of resources through planning, organizing, and controlling.
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What is management?
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Management Structures
Leadership in the 21st Century
vertical organizationA hierarchical, up-and-down structure in which the tasks and responsibilities of each level are clearly defined.
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Vertical Organization
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Management Structures
Leadership in the 21st Century
top managementThose who make decisions that affect the whole company.
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Vertical Organization
Top Management
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Management Structures
Leadership in the 21st Century
middle managementThe type of management that implements the decisions of top management and plans how the departments under them can work to reach top management’s goals.
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Vertical Organization
Top Management
Middle Management
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Management Structures
Leadership in the 21st Century
supervisory-level managementType of management in which managers supervise the employees who carry out the tasks determined by middle and top management.
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Vertical Organization
Top Management
Middle Management
Supervisory-Level Management
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Management Structures
Leadership in the 21st Century
horizontal organizationA type of management style in which top management shares decision making with self-managing teams of workers who set their own goals and make their own decisions.
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Characteristics of a Horizontal Organization
Self-Managing Teams
(Empowerment)
Organization by Process
Customer Orientation
empowermentEncouraging team members to contribute to and take responsibility for the management process.
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Management Structures
Explain the difference between a vertical and a horizontal company.
Section 11.1
1.
A vertical organization is a chain-of-command, hierarchical structure where the tasks and responsibilities of each level of the organization are clearly defined. In a horizontal organization, top management shares decision making with self-managing teams of workers who set their own goals and make their own decisions.
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Management Structures
List two advantages of horizontal organization.
Section 11.1
2.
Personnel costs are reduced in a horizontal organization because fewer managers are required. Members of self-managed teams are empowered as they are given authority to make their own decisions, complete their tasks, and coordinate their activities with other groups within the company.
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Management Structures
Identify three levels of management in a vertical organization.
Section 11.1
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The three levels are top management, middle management, and supervisory-level management.
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CONNECT Why do you think it might be important for managers to have good interpersonal skills?
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• Name three functions of management.
• Describe the management techniques used by effective managers.
• Explain how to manage employees properly.
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Management Functions
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Understanding basic management functions is
essential to success in the field of marketing.
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• planning
• organizing
• controlling
• mission statement
• remedial action
• exit interview
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Management Functions
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Management Functions
Management Functions and TechniquesS
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What Managers Do
Three Basic Functions
Planning Organizing Controlling
planningSetting goals and determining how to reach them.
organizingEstablishing a time frame in which to achieve a goal, assigning employees to the project, and determining a method for approaching the work.
controllingThe process of setting standards and evaluating performance.
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What Managers Do
The Functions of Management
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What Managers Do
The Functions of Management
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What Managers Do
Effective Management Techniques
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What Managers Do
Effective Management Techniques
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What Managers Do
Management Styles
Authoritarian Democratic
Participatory Teamwork
DiscussionManagement
DelegatingStyle
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What Managers Do
Employee Motivation
Rewards EncourageCreativity
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What Managers Do
Improving Employee Motivation
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What Managers Do
Improving Employee Motivation
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Human Resources
Recruiting Sources
Current Employees
Walk-Ins
Media Advertising
State Employment Services
Schools
Discrimination and the Law
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Human Resources
Tips for Hiring New Employees
Follow all laws that govern the hiring process.
Conduct at least two interviews.
Have at least two people interview final applicants.
Ask only questions that are job related.
Do some pre-employment testing.
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Human Resources
RecruitingHiring New Employees
Orientation and Training
Programs
Scheduling Employees
Handling Complaints
and Grievances
Assessing Employee
Performance
Remedial Action
Dismissing Employees
Exit Interview
Human Resources Responsibilities
remedial actionA means of encouraging appropriate workplace behavior in order to improve employee performance.
exit interviewAn opportunity for an employee and a manager to obtain valuable feedback when an employee leaves the company.
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Human Resources
Effective Management Techniques
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Effective Management Techniques
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Management Functions
List the three functions of management.
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The three functions of management are planning, organizing, and controlling.
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Management Functions
Explain the meaning of delegating responsibility.
Section 11.2
2.
Delegating means giving jobs or duties to other people to do, rather than trying to do everything yourself.
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Management Functions
Discuss the purpose of assessing employee performance.
Section 11.2
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The purpose of assessing employee performance is to develop better workers and a more effective and profitable company.
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End of
Section 11.1Management Structures
Chapter 11managementskills
Section 11.2Management Functions