secret tips for the successful implementation of a plm system

Management Consulting and System Development Seite 1© usb GmbH 2010

Secret Tips for the successful Implementation of a PLM System

Detlef Haesner, usb GmbH, E-Mail:[email protected]


The ChallengeThe implementation of an enterprise wide strategy like PLM requires an elementary change of the business processes.

The ProblemProcedures, work steps, communication channels, etc. well trainedover the last years and a common practice suddenlyrun totally different.


Man is a creature of habit….

I hate changes

Resistance to change is natural!

Resistance to change is natural!


Replace “CHANGE” by “IMPROVE” ?


Significant Effects

Companies, departments, etc. are 'social systems' Established working and communication habits mean security and control

to the system members

The intent to change established habits is considered as a disturbance and implies a potential loss of security, power and control

People are afraid of loosing security and control

Fear provokes resistance (in 90% the main problem)

General resistance due to emotional or political reasons


Are you trying to tell me what I've been doing over the past ten years is no longer efficient?

Are you trying to tell me that I am no longer Efficient?

Have you ever heard something like this?


Other home-Made Problems

Unnecessary sponsoring of opponents in the technical departments due to insufficient communication in respect to project targets and project history

Insufficient project marketing

The implementation is too much focused on the technical aspects

Tools are selected first, processes will be defined later

No clear commitment from management staff to the project targets

Too few project sponsors in the technical departments

Management overestimates the flexibility of the users

Users are overextended with the design of new processes


PLM

When thinking of PLM, people tend to think of an IT-system first

Common Approach


And Pretty soon……

We are looking for a COTS PLM

System


PLM ?Google: > 6,5 Million hits with various definitions and products

… is an enterprise strategy, with the target to createan IT- working platform consisting out of… PDM, ERP, SCM, CRM, Cax, etc….

Based on this platform the whole - Product creation- Sales- In use- Maintenance- Out of service- Recycling can be executed

PROCESS


PLM ?Wikipedia:

A PLM System is due to its complexity not considered as a product which could be bought.

Actually it has to be recognized as an enterprise STRATEGY. This has to be implemented with appropriate technical and organizational methods and procedures, adopted to the individual needs and facts of every company.


And these Guys are Looking for a Cots product?

We are looking for a COTS PLM

System


PLM?

And nevertheless


And now?


PLM Implementation is a Change Process !

TechnicalFactor

HumanFactor

ProcessFactor

The 3 Main factors


Change management creates security

How Does it work

?

Content of change Concerned staff, departments, …

Implication of change The “Why”

Appropriate Communication Methods

EfficientChange Management

benefits from Dialogue


Make sure that changes are….. transparent to and understood by anybody who

might be concerned considered as necessary or useful

Try to make everybody who might be concerned an active participant

Make sure that top management is committed …. Managing change is a leadership task Only top management is beyond departmental barriers Sometimes it is necessary to persuade people who cannot be

convinced

Some More secret tips

Reduce complexity – enable flexibility Engineers tend to fall in love to their systems, your solution need

to be sexy


Not to forgetChanges require a learning organization

Actively committed people Passive people without commitment

Promote culture of success seekers:

Avoid culture of failure avoiders:

Mutual support

Organized responsibility

Errors are tolerated as something normal

Mutual blaming

Errors are punished as careless

Organized irresponsibility [meeting excess]


ConclusionFirst, PLM is not just a system, it is a strategy,a concept, a tool, …only with motivated and committed users it willbe possible to bring PLM to a commercial success.

User acceptance will make or break your PLM project.


Actually Happens…..

Efficient Change Management guarantees the success of your PLM


Why are these meanwhile well-known Procedures, tips and hints notoriously

ignored by the Management ?

The Real Secret …


Thank You!

secret tips for the successful implementation of a plm system

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