2014/2015 SEASON

BECAUSEWE’RE A CLUB LIKE NO OTHER

SEASONTICKET FAQS

BECAUSEWE’RE A CLUB LIKE NO OTHER

When is the deadline to renew my Season Ticket?The deadline is Friday, 23rd May 2014.

How many home matches are included in my Season Ticket?Your season ticket is valid for 21 matches at Celtic Park and at any alternate stadium nominated by the Club, which covers all home league matches and such other home matches as nominated by the Club.

My seat is being automatically renewed, when are you going to take the money out of my account for the deposit?If your renewal form states that your seat will be automatically renewed and paid for by Direct Debit, we will take the deposit out of your account on Wednesday, 11th June 2014. The dates for the remaining instalments are Friday, 29th August 2014, Friday, 26th September 2014 and Friday, 31st October 2014.

I want to pay in full for my Season Ticket, how can I do this?You can pay by Credit*/Debit card online at www.celticfc.net or by calling 0871 226 1888 option 1, option 1.** Alternatively, you can pay by cash/cheque at the Ticket Office counter. I want to pay for my Season Ticket over 4 instalments, why can I not apply for this scheme directly with Celtic?The Club only offers its own 4 Instalment payment scheme to existing Season Ticket holders whose seats are automatically renewed and paid for by Direct Debit. Season Ticket holders whose seats are not automatically renewed and who wish to pay by instalments, must select from the schemes offered by Zebra Finance.

How can I apply for the 4 Month Scheme with Zebra Finance?Please complete and return the 4 Month Zebra Finance application form together with your

signed renewal form in the envelope provided. Your Season Ticket will not be activated until after Zebra Finance pays the price of your Season Ticket to the Club.

How can I apply for the 10 Month Scheme with Zebra Finance?Please complete and return the 10 Month Zebra Finance application form together with your signed renewal form in the envelope provided. Your Season Ticket will not be activated until after Zebra Finance pays the price of your Season Ticket to the Club.

I currently hold an Adult Season Ticket but I’m going into full-time education. How do I receive the student price of £199?For Season 2014/2015, there are a number of season tickets available at the £199 discounted price in the North West Upper of the Stadium. Student prices will no longer be available in all areas of the stadium. To be entitled to the student discount price you will need to complete and return a Student Application Form to the Ticket Office. This form is available online www.celticfc.net or from the Celtic Ticket Office. If you are unable to complete this form before you submit your signed Season Ticket renewal form then you must renew as an adult and then once your Student Application Form is completed, send it to the Ticket Office by Friday, 10th October 2014. We will not refund ANY student discounts for season tickets after this date.

Will my Season ticket be valid for a match at Murrayfield?Yes, the 2nd round European qualifying match is due to be played at Murrayfield and this game is included in your Season Ticket.

Why can I only upgrade a concession ticket twice a season?The concession Season Ticket is intended for the sole use of the Season Ticket holder. We do appreciate that there will be circumstances which prevent the holder being able to use this ticket

therefore we have made available the option to upgrade the concession Season Ticket twice a season only at a fee of £15 per upgrade.

Will the Home Cup Ticket Scheme apply to matches at Murrayfield?Yes, for Season 2014/2015, the HCTS will apply for the UEFA Champions League 3rd round qualifying match due to be played at Murrayfield. There will be an opt out period where those Season Ticket holders who are enrolled in the HCTS can advise the Ticket Office if they do not wish to receive a ticket for this games only. Further details on the opt out period will be advertised on the Club’s website, www.cetlicfc.net

Can I join the Home Cup Ticket Scheme by Credit Card?No. You can only join the Home Cup Ticket Scheme by Direct Debit. If you wish to join the Home Cup Ticket Scheme, complete section 6 of your renewal form.

If I join the Home Cup Ticket Scheme, can I pick and choose the games I attend?No. If you join the scheme at the start of the season, you are signing up to take ALL Home Cup games. This includes all Domestic Cup ties and European ties. If you cannot attend any of these matches at Celtic Park, a refund will NOT be given for any returned tickets. For the 3rd round qualifier due to be played at Murrayfield, there will be an opt out period for those Season Ticket holders enrolled on the Home Cup Ticket Scheme. Details of this will be available on the website once confirmed.

Does the Home Cup Ticket Scheme include Semi-Finals and Cup Finals?No. This scheme only includes cup ties played at Celtic Park. Semi-Finals and Finals are not included in this Scheme. Membership of the Home Cup Ticket Scheme is taken into consideration in the allocation of tickets for Semi Finals and Cup Finals.

BECAUSEWE’RE A CLUB LIKE NO OTHER

Will I be able to sit in my seat for every match?Depending on the competition, the opposition or in certain circumstances set out in the Terms and Conditions, we cannot guarantee that your usual seat will be available for Home Cup matches. In such cases we will send you a ticket for an alternative seat. If this is not possible we will not charge you and may ask you to apply for a ticket.

I no longer want my Season Ticket but one of my friends/ family wants to purchase the seat I use. How do I transfer my seat into their details?If you wish to transfer your Season Ticket to someone else, we would require a signed letter from the Season Ticket holder making the request together with the renewal form and all the new details as consent. We may from time to time contact the previous Season Ticket holder to confirm any changes. An administration fee of £15 is applicable. We reserve the right to decline such a request.

Can I relocate my seat to another part of the stadium?Whilst we do our very best to accommodate any request for seat moves, supporters will appreciate that it can be very difficult to satisfy all requests. Supporters should initially renew their existing seat, notifying us of any requests to relocate, and the request will be considered after the final closing date for Season Ticket renewals. There will be a relocation period where supporters can relocate their seat. Please check the website, www.celticfc.net for details on this. Any relocation requested after the relocation period will be subject to an administration fee of £15 per relocation.

How can I apply for Domestic Away tickets?All Season Ticket holders are individually registered to apply for domestic away tickets. Subject to the allocation of available tickets,

tickets will be allocated to Season Ticket holders based on attendance at previous away matches. For more information on the ticketing arrangements for away games, please visit www.celticfc.net

How can I apply for European Away tickets?All Season Ticket Holders are automatically registered to purchase tickets for European Away games. Tickets for these matches may have to be balloted depending on the allocation of tickets to Celtic. Where this is the case, offer letters will be sent to supporters who have been selected by Celtic to receive tickets and wish to travel independently. The grading for European Travel for Season 2014/2015 will be based on the preceding 12 European away games. Games will be added to the number of games attended as the season progresses. For more info on the sale of European Away tickets, please visit, www.celticfc.net

When will I receive my new Teamcard?You will not receive a new Teamcard. Your Teamcard for Season 2014/2015 will be re-activated on renewal. Please keep your Teamcard in a safe place.

What if I lose my Teamcard?If your teamcard is lost, stolen, broken or destroyed, a fee of £15 is applicable.

How do I change my address?If you change your address during the season, you must notify the Club as soon as possible. You may do so by writing to Celtic Ticket Office, Celtic Park, Glasgow, G40 3RE or by email celticfctickets@celticfc.co.uk You cannot change your address by telephone.

*Booking fees apply **Calls cost up to 10p per minute, telecoms provider dependent. Mobile and other provider charges may vary.