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1. © 2014 jacada, inc. all rights reserved. the pain 2. © 2014 jacada, inc. all rights reserved. ~25% 60% 75% attempt self-service self service successfully abandons! reverts…
cisco cvp is a state-of-the-art interactive voice response (ivr) system handling millions of calls per year for your customers. the only problem is, your customers are leaving…
cisco cvp is a state-of-the-art interactive voice response ivr system handling millions of calls per year for your customers the only problem is your customers are leaving…
© 2013 jacada inc all rights reserved ivr use cases -or- teach your ivr new tricks! jacada webinars september 2013 © 2013 jacada inc all rights reserved agenda » a quick…
powerpoint presentation no more listening to repeating information thus reduces customer frustration 11
1. ivr use cases -orteach your ivr new tricks!jacada webinars september 2013 © 2013 jacada, inc. all rights reserved. 2. agenda » a quick look at ivr’s » visual ivr…
visual ivr and the customer 2 visual ivr a win-win solution for the company and the customer the current ivr frustration you have invested in a team of experts to develop,…
1. © 2014 jacada, inc. all rights reserved. customer service. simplified. improving over 24 years customer experience 2. © 2014 jacada, inc. all rights reserved. customer…
customer service. simplified. jacada agent scripting case study 1 a visual drag & drop interface enables the business to quickly create, modify, test and deploy call…
1. the roi of making your ivr visual jacada webinars tuesday june 2013 © 2013 jacada, inc. all rights reserved. 2. agenda » a quick look at ivr’s » visual ivr » examining…
1. how to easily make your ivr visual jacada webinars tuesday april 9th © 2012 jacada, inc. all rights reserved. 2013 2. your reaction? “thank you for calling. please…
solution brief visual ivr – redefining customer care with on-demand customer self-service apps in today’s mobile world it is clear that a lasting customer relationship…
marketing@zappixcom 25 burlington mall rd burlington ma 01803 visual ivr case study: moishe’s moving prepared by: zappix inc created: january 2018 proprietary confidential…
visual ivr and the customer 2 visual ivr a win-win solution for the company and the customer the current ivr frustration you have invested in a team of experts to develop…
1. c12) united states patentlavian et al.(54) systems and methods for visualpresentation and selection of ivrmenu(76) inventors: tal lavian, sunnyvale, ca (us); zvior-bach,…
1. c12) united states patentor-bach et al.(54) systems and methods for visualpresentation and selection of ivrmenu(76) inventors: zvi or-bach, san jose, ca (us); tallavian,…
us008155280b1 (12) unlted states patent (10) patent n0.: us 8,155,280 b1 or-bach et a]. (45) date of patent: apr. 10, 2012 (54) systems and methods for visual gf?i?mef etlal…
us008054952b1 (12) united states patent or-bach et a]. us 8,054,952 b1 *nov. 8, 2011 (10) patent n0.: (45) date of patent: (54) (76) (*) (21) (22) (63) (51) (52) (58) (56)…
us008160215b2 (12) united states patent (10) patent no.: us 8,160,215 b2 or-bach et a]. (45) date of patent: *apr. 17, 2012 (54) systems and methods for visual 6,104,790…
us 20120063574a1 (12) patent application publication (10) pub. no.: us 2012/0063574 a1 (19) united states or-bach et al. (43) pub. date: mar. 15, 2012 (54) systems and methods…