SEANA COPELAND7809 Gifford Street Apt. 103, Norfolk, Virginia 23518 ♦ C: 757-405-2478 ♦ SRC0894@gmail.com

https://www.linkedin.com/in/seana-copeland-bb6347130

PROFESSIONAL SUMMARYAs a determined and confident customer service representative who has studied and continues tostudy legal matters, I consider myself a strong and dependable candidate to further my experiencewith legal matters. I have been provided the experience necessary to work in a fast-pacedenvironment, under extremely stressful levels while keeping my composure and professional attitudepositive and intact. I have learned to be encouraging and dependable to all around me while beingenthusiastic in helping others achieve their goals and guiding them to excel and surpass obstacles. Asa fast study, I plan on learning new protocols and adapting to new environments that help me achievemy goals as well as the goals of my co-workers and leaders.

SKILLSExceptional Telephone Etiquette Microsoft Office EfficientAdvanced Word Processing Attention to DetailWriting and Editing Strong Team PlayerHighly Organized Conflict Resolution

WORK HISTORYLead Academic Administrative Assistant, 07/2015 to CurrentNavy College Office – VA

Trained and led as the lead the Academic Assistant on proper administration of the Navy CollegeProgram and all related systems, increasing office productivity and stability.Acted as liaison between the Navy College Office, Universities, and Community Collegesthroughout the United States.Obtained in-depth familiarity with the Navy College Program, WebTA policy procedures and theNavy College Management Information System.Uploaded and maintained over 200 school academic programs, multiple individual educationplans and maintaining over 1,500 online education records enabling Sailors to reach theirAcademic goals.Analyzed monetary Tuition Assistance vouchers and tracked over 1,500 account statuses andtheir corresponding educational benefits.

Base Administration Supervisor, 10/2014 to 07/2015Naval Station Norfolk – VA

Produced legal correspondence for over 1,200 Sailors and Civilians on the largest NavalInstallation Base.Ensured proper procedures were utilized while establishing a positive rapport with all levels ofthe chain of command.Maintained and managed the correspondence log with over 1,500 pieces of correspondence and

action items were staffed with proper documentation for processing.Trained personnel in the clerical duties at Naval Station Norfolk and taking inexperiencedpersonnel and developing them into resourceful administrative representatives.Revamped the Administration Tracker, creating a user friendly interface and improving thetracking of all correspondence logs and memorandum serializations.

Ship's Serviceman, 05/2013 to 10/2014Guided Missile Destroyer 71 – Rota, Spain

Managed and tracked more than $30K worth of sales and maintained 100% store and bulkstoreroom inventory accountability.Enhanced and implemented a rigorous training program which increased operational security.Assisted in transferring over one million gallons of fuel to help support ROSS' operationalcommitment to the United States.Processed more than 2,500 pounds of khaki and enlisted laundry.Coordinated the personal qualification standard system and helped those under and above myrank maximize their knowledge and skill set.

EDUCATIONUndergraduate Certificate: Paralegal Studies, CurrentAmerican Military University - Norfolk, Virginia

Coursework in Economics, Government and Political ScienceCoursework in Paralegal StudiesCoursework in Legal Transcription4.0 GPA

Associate of Arts: General Education, 2015Marion Technical College - Marion, Ohio

Coursework in Psychology and Sociology

CERTIFICATIONSComputer Operator - The United States Department of LaborRetail Management - National Retail Federation

ACCOMPLISHMENTSSuccessfully completed the established personnel qualification standards and qualified as anEnlisted Surface Warfare Specialist onboard USS Ross.Consistently preformed my demanding duties and a highly professional manner and earned theOutstanding Sailor Award by Naval Station Norfolk.

ADDITIONAL INFORMATIONSecret Clearance active until 2023

REFERENCESReferences available upon request.