722 Beckham Lane, Apt. 408, Rock Hill, SC 29732 ♦ 803.378.3224 ♦ seanbrown0687@outlook.com

Crisis Management ♦ Criminal Justice ♦ Case Management

Resourceful and knowledgeable Law Enforcement professional offering an array of skills and education within crisis

management, the criminal justice system and public interaction.

Present outstanding multi-tasking skills, working effectively under

pressure and executing requirements in a fast-paced environment.

Deliver excellent customer service abilities, sound judgement, critical

analysis and effective decision-making in routine and life-threatening

situations.

Successfully defuse situations, evaluate circumstances, investigate evidence and arrive at logical conclusions.

Offer a deep understanding of federal/state and local laws, behavioral science and criminal justice.

Tactfully address individuals from various social and cultural backgrounds, ensuring comprehension of intended

messages and delivering respect for diversity.

CORE COMPETENCIES

♦ Public Interaction ♦ Emergency Procedures ♦ Behavioral Science

♦ Investigative Processes ♦ Complex Analysis/Evaluation ♦ Sound Decision-Making

♦ Behavioral Analysis ♦ Technology ♦ Communication

PROFESSIONAL HISTORY

2016 to Present: Rock Hill Police Department, York County, SC

OPERATOR / TELECOMMUNICATIONS SPECIALIST (911)

Serve as the first responder in crisis situations as reported via telephone calls. Utilize professional training and tactics to

defuse unstable circumstances prior to the escalation of life-threatening situations.

• Operate a multi-line telephone console, alerting system and TDD system in a professional and authoritative

manner, translating information to appropriate codes.

• Determine and assign the level of priority of each call and enter data into a computer-aided dispatch system for

radio dispatch purposes.

• Perform emergency medical dispatch and crisis intervention services.

• Interact with the public on a consistent basis utilizing courtesy and comprehending information during

traumatic/emergency instances.

• Address dispatch issues and calm callers during robberies, domestic violence situations and less threatening

complaints/reports.

• Field approximately 100+ calls each day consisting of both emergency and administrative issues.

• Remain calm in all situations, handling callers appropriately, ensuring discussions remain brief and to the point,

multi-tasking several issues simultaneously and taking appropriation action.

• Serve as a first line of communication with patrol officers, dispatching to locations where assistance is needed

and successfully describing circumstances as reported.

SEAN BROWN

PROBATION/PAROLE OFFICER

“Sean possesses an incredible work

ethic. He is always willing to help others,

even when there is a heavy workload.”

--Rashad C.,

Telecommunications Specialist,

Rock Hill Police Department

Sean Brown, page 2

• Immediately assemble additional units to provide aid if warranted.

• Maintain knowledge of telecommunications systems, including transmission, broadcasting and switching

systems, and computerized databases.

• Offer knowledge of basic dispatch codes, including standard

abbreviations and industry terminology commonly used by

emergency medical services and law enforcement agencies.

• Comprehend jurisdictional boundaries, including thoroughfares,

landmarks, public buildings and waterways.

• Develop and maintain cooperative and professional relationships

with staff, department representatives and supervisors, use logic

and reasoning to reach conclusions and approaches to problems,

and incorporate judgment and decision-making skills to evaluation situations, establish priorities and resolve

matters.

• Think quickly, work under stressful situations, actively listen to information, deliver clear communication, follow

instructions and establish priorities in passing on information.

2007 to 2015: South Carolina Highway Patrol, Blythwood, SC

911 OPERATOR / TELECOMMUNICATIONS SPECIALIST III

Managed incoming 911 calls for the Columbia, York County, Richland, Lexington and Lancaster areas for the state police.

Dispatched police officers to emergency scenes to manage and resolve critical situations.

• Fielded approximately 200+ calls per day involving emergency and administrative issues.

• Asked vital questions and provided pre-arrival instructions for emergency medical calls.

• Interpreted, analyzed and anticipated caller issues to resolve problems, provide information and refer

individuals to appropriate agencies.

• Effectively determined circumstances and dispatched officers to traffic collisions and reports of reckless and

inebriated drivers in addition to crimes and medical issues.

• Relayed information and messages to and from emergency sites to law enforcement officers and all other

individuals/groups requiring notification.

• Referred calls not requiring dispatch to appropriate departments and agencies.

• Dispatched relevant information to highway officers, leading to the apprehension of illegal drivers to protect

public safety.

• Identified appropriate numbers and types of equipment or apparatus to dispatch based on initial information.

• Entered and modified information into local, state and national computer databases.

• Monitored and responded to a variety of technical systems and alarms.

• Received an “Employee of the Quarter” certificate in 2013 for going above and beyond normal job duties and

taking on tasks not within the standard job description.

2006: STEP, Orangeburg, SC

LAB ASSISTANT

Provided key assistance to laboratory patrons at the technical college. Assisted in correcting minor computer issues,

identifying problems, analyzing processes and determining proper resolution.

• Developed solutions for various computer terminal issues and actively supported users.

EDUCATION AND PROFESSIONAL DEVELOPMENT

BACHELOR OF ARTS AND SCIENCES - CRIMINOLOGY / CRIMINAL JUSTICE (Minor: Theater)

University of South Carolina, Columbia, SC

TECHNOLOGY

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

“Sean is incredibly persistent at

reaching a solution without frustration,

even when the odds are seemingly

against him.”

--Courtney R.,

Brand Ambassador, Old Navy