seagate backup plus slim user manual · 2019-04-01 · seagate backup plus slim user manual click...

Seagate Backup Plus Slim User Manual

Click here to access an up-to-date online versionof this document. You will also find the most recent content as well as expandable illustrations, easiernavigation, and search capability.

Model:

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https://www.seagate.com/manuals/backup-plus-slim/

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ContentsContents

1 Introduction

Box contentMinimum system requirements

2 Getting Started

Connect the USB cableSet up Seagate Backup Plus

3 Use Toolkit to Set Up Backups and More

Create a mirror folderStart a backup plan (Windows only)Optimize disk performance

4 Optional Formatting and Partitioning

About file system formats

Toolkit OptimizeManual formatting

5 Safely Remove Seagate Backup Plus From Your Computer

WindowsMac

6 Frequently Asked Questions

All users

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Problem: My file transfers are too slow

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44444

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577888

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101010

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11111212121213

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14141415

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1616

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Windows

Mac

7 Regulatory Compliance

Taiwan RoHSChina RoHS

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Problem: I must use a USB hub for my USB devices

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Problem: The provided USB cables are too short

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Problem: I’m receiving file transfer error messages

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Introduc on

Seagate® Backup Plus portable drives are the perfect marriage of easy portability and spacious storage.Easily plug into Windows and Mac® computers via USB 3.0 and enjoy helpful tools like customized backupand folder mirroring.

For common questions and answers about your hard drive, seeFrequently Asked Questions or visit Seagatecustomer support.

Box contentSeagate Backup Plus Portable or Backup Plus SlimMicro-B (USB 3.0) to USB-A (USB 3.0/2.0) cable

Minimum system requirementsPortsYou can connect your Seagate device to a computer with a USB-A (USB 3.0 or USB 2.0) port.

Opera ng systemWindows® 7 or highermacOS® 10.11 or higher

Minimum free disk space600MB recommended

Important—Save your packaging. If you experience problems with your hard drive and want toexchange it, the hard drive must be returned in its original packaging.

4Seagate Backup Plus Slim 4/1/19

https://www.seagate.com/manuals/backup-plus-portable/faq/

http://www.seagate.com/support/backup-plus

Ge ng Started

Connect the USB cable

Use the Micro B to USB-A cable to connect Backup Plus to a computer’s USB-A port (USB 3.0 or USB 2.0).


Set up Seagate Backup Plus

The setup process lets you:

Register your Seagate Backup Plus Get the most from your drive with easy access to informationand support.

Install Toolkit Set up sync folders, backup plans, and more.

Start here

Your computer must be connected to the internet to register your device and install Toolkit.


Using a file manager such as Finder or File Explorer, open Backup Plus and launch Start Here Win orStart Here Mac.

Register your device

Enter your information and click Register.

Download Toolkit

Click the Download button.

Install Toolkit


Using a file manager such as Finder or File Explorer, go to the folder where you receive downloads.

Click on the SeagateToolkit.exe file to launch the application.

Open the SeagateToolkit.zip file. Click on the Seagate Toolkit Installer to launch the application.

Your computer must be connected to the internet to install and run Toolkit.


Use Toolkit to Set Up Backups and More

Toolkit provides useful tools that let you easily create and manage mirror folders, backup plans, and more.

Create a mirror folderCreate a Mirror folder on your PC or Mac that is synced to your storage device. Whenever you add, edit, ordelete files in one folder, Toolkit automatically updates the other folder with your changes.

Click here for details on creating a mirror folder.

Start a backup plan (Windows only)Create a plan customized for the content, storage device, and schedule of your choosing.

Click here for details on setting up a backup plan.

Op mize disk performanceSeagate Backup Plus is preformatted exFAT for compatibility with both Windows and Mac computers. If youuse the drive with only one type of computer, you can optimize file copy performance by formatting thedrive in the native file format for your operating system. Toolkit provides a quick and simple means ofinitially optimizing the drive for best performance.

Click here for details on Toolkit Optimize.

You can also manually format your drive. See Optional Formatting and Partitioning for details.

Formatting erases everything on the storage device. Seagate highly recommends that you backup all data on your storage device before performing the steps below. Seagate is notresponsible for any data lost due to formatting, partitioning, or using a Seagate storage device.


https://www.seagate.com/manuals/software/toolkit/mirror-folders/

https://www.seagate.com/manuals/software/toolkit/backing-up/

https://www.seagate.com/manuals/software/toolkit/optimize

https://www.seagate.com/manuals/backup-plus-portable/optional-formatting-and-partitioning/

Op onal Forma ng and Par oning

Seagate Backup Plus is preformatted exFAT for compatibility with both Mac and Windows computers. If youuse the drive with only one type of computer, you can optimize file copy performance by formatting thedrive in the native file system for your operating system—NTFS for Windows or HFS+ for Macs. There aretwo ways you can optimize performance:

Toolkit Optimize Format your drive for optimal performance with just a few simple clicks.

Manual formatting Use Disk Management (Windows) or Disk Utility (Mac) to format your drive in non-native formats.

About file system formatsNTFS—The native file system for Windows. macOS can read NTFS volumes but cannot natively write tothem.

Mac OS Extended (HFS+)—The native hard drive file system for macOS. Windows cannot natively read orwrite to HFS+ (journaled) volumes. This is the best format if you intend to use Seagate Backup Plus withTime Machine.

APFS (Apple File System)—An Apple file system optimized for solid state drives (SSDs) and flash-basedstorage systems. While you can format your hard disk drive (HDD) in APFS, performance may be degradedwhen files on the drive are routinely subjected to extensive editing (for example, large-scale image, video,audio, and music editing). Note the following restrictions:

You cannot use an APFS-formatted disk as your Time Machine backup drive. Format Backup Plus UltraTouch to HFS+ if you intend to use it with Time Machine.APFS is only supported on macOS 10.13 or later.

exFAT—Compatible with Mac and Windows. exFAT is not a journaled file system which means it can bemore susceptible to data corruption when errors occur or the drive is not disconnected properly from thecomputer.

FAT32—Compatible with Mac and Windows. However, FAT32 is a legacy file system designed for lowcapacity hard drives and it is not recommended for modern hard drives or operating systems. A FAT32partition can reach up to 32GB when formatted on a Windows PC.

How to choose the file system format


Use NTFS if:

…you connect the storage device to Windows computers, and you don’t need to allow a Mac to write tothe disk.

Use HFS+ if:

…you connect the storage device to Mac computers, and you don’t need to allow a Windows computer toread or write to the disk. HFS+ is the only format compatible with Time Machine.

Use APFS if:

…you have an SSD drive you connect to Mac computers only.

Use exFAT if:

…you need to allow both Mac and Windows computers to read and write to the disk.

You can use FAT32 if:

…you connect the storage device to older Windows and Mac computers. FAT32 is not recommended formodern operating systems and computers.

Toolkit Op mizeToolkit provides a quick and simple means of initially optimizing the drive for best performance.

Learn more

Toolkit Optimize

Manual forma ngUse the steps below to manually format and partition a storage device.

MacmacOS version 10.11 and later

1. Open the Finder and go to Applications > Utilities > Disk Utility.

Formatting erases everything on the storage device. Seagate highly recommends that you backup all data on your storage device before performing the steps below. Seagate is notresponsible for any data lost due to formatting, partitioning, or using a Seagate storage device.


https://www.seagate.com/manuals/software/toolkit/optimize

2. In the sidebar to the left, select your Seagate Backup Plus Ultra Touch.

3. Select Erase.4. A dialog box opens. Enter a name for the drive. This will be the name displayed when the drive mounts.5. For Format, select OS X Extended (Journaled).6. For Scheme, select GUID Partition Map.7. Click Erase.8. Disk Utility formats the drive. When it’s finished, click Done.

Windows1. Make sure the storage device is connected to and mounted on the computer.2. Go to Search and then type diskmgmt.msc. In the search results, double-click Disk Management.3. From the list of storage devices in the middle of the Disk Management window, locate your LaCie

device.4. The partition must be available to format. If it is currently formatted, right click on the partition and then

choose Delete.5. To create a new partition, right click on the volume and select New Simple Volume. Follow the on-screen

instructions when the New Simple Volume Wizard appears.

macOS starting version 10.13—Make sure to select the disk and not just thevolume. If you don’t see two entries listed in the sidebar, change the view indisk utility to show both the drive and the volume. The view button is in theupper left side of the Disk Utility window. Change the view to Show All Devices.This feature was introduced in macOS 10.13 and is not available in 10.11 or10.12.


Safely Remove Seagate Backup Plus FromYour Computer

Always eject a storage drive from your computer before physically disconnecting it. Your computer mustperform filing and housekeeping operations on the drive before it is removed. Therefore, if you unplug thedrive without using the operating system’s software, your files can become corrupt or damaged.

WindowsUse the Safely Remove tool to eject a device.

1. Click the Safely Remove icon in your Windows System Tray to view the devices you can eject.

Windows 7

Windows 8 / Windows 10

2. If you don’t see the Safely Remove Hardware icon, click the Show hidden icons arrow in the system trayto display all icons in the notification area.

3. In the list of devices, choose the device you want to eject. Windows displays a notification when it issafe to remove the device.

4. Disconnect the device from the computer.

MacThere are several ways you can eject your device from a Mac. See below for two options.

Eject via Finder window1. Open a Finder window.2. On the sidebar, go to Devices and locate the drive you want to eject. Click the eject symbol to the right


of the drive name.3. Once the device disappears from the sidebar or, the Finder window closes, you can disconnect the

interface cable from your Mac.

Eject via Desktop1. Select the desktop icon for your device and drag it to the Trash.2. When the device icon is no longer visible on your desktop, you can physically disconnect the device

from your Mac.


Frequently Asked Ques ons

For help setting up and using your Seagate hard drive, review the frequently asked questions below. Foradditional support resources, go to Seagate customer support.

All usersProblem: My file transfers are too slowQ: Are both ends of the USB cable firmly attached?

A: Review troubleshooting tips for cable connections below:

Check both ends of the USB cable and make sure that they are fully seated in their respective ports.Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.Try a different USB cable.

Q: Is the hard drive connected to a Hi-Speed USB 2.0 port on your computer or hub?

A: If your hard drive is connected to a Hi-Speed 2.0 port or hub, the inferior performance is normal. SeagateBackup Plus performance will improve when it is connected to a USB 3.1 port or a SuperSpeed USB 3.0 port.Otherwise, the device operates at slower USB transfer rates.

Q: Are there other USB devices connected to the same port or hub?

A: Disconnect other USB devices and see if the hard drive’s performance improves.

Problem: I must use a USB hub for my USB devicesQ: Can I use my hard drive with a USB hub?

A: Yes, the hard drive can be connected to a USB hub. If you use a hub and encounter detection problems,slower than normal transfer rates, random disconnection from your computer or other unusual issues, tryconnecting the hard drive directly to the computer’s USB port.

Some USB hubs are less than efficient with power management, which can be problematic for connecteddevices. In such a case, consider trying a powered USB hub that includes a power cable.


http://www.seagate.com/support/backup-plus

Please note that USB 2.0 hubs limit your hard drive’s transfer rates to USB 2.0 speeds.

Problem: The provided USB cables are too shortQ: Can I use my hard drive with a longer cable?

A: Yes, provided it is certified according to USB standards. However, Seagate recommends using the cableshipped with your hard drive for the best results. If you use a longer cable and experience problems withdetection, transfer rates or disconnection, use the original cable included with your hard drive.

Problem: I’m receiving file transfer error messagesQ: Did you get an “Error -50” message while copying to a FAT32 volume?

A: When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannotbe copied. These characters include, but are not limited to: ? < > / \ :

Check your files and folders to ensure that these characters are not in the names.

If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting thedrive to NTFS (Windows users) or HFS+ (Mac users). See Optional Formatting and Partitioning.

Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleepmode?

A: Ignore this message since the drive remounts on the desktop despite the pop-up. Seagate drivesconserve power by spinning down when you set your computer to sleep mode. When the computerawakes from sleep mode, the drive may not have enough time to spin up, causing the pop-up to appear.

WindowsProblem: The hard drive icon doesn’t appear in ComputerQ: Is the hard drive listed in Device Manager?

A: All drives appear in at least one place in Device Manager.

Type Device Manager in Search to launch it. Look in the Disk Drives section and, if necessary, click the Plus(+) icon to view the full list of devices. If you’re uncertain that your drive is listed, safely unplug it and thenreconnect it. The entry that changes is your Seagate hard drive.


https://www.seagate.com/manuals/backup-plus-portable/optional-formatting-and-partitioning/

Q: Is your hard drive listed next to an unusual icon?

A: Windows Device Manager usually provides information about failures with peripherals. While the DeviceManager can assist with troubleshooting most problems, it may not display the exact cause or provide aprecise solution.

An unusual icon next to the hard drive can reveal a problem. For example, instead of the normal icon basedon the type of device, it has an exclamation point, question mark or an X. Right click this icon and thenchoose Properties. The General tab provides a potential reason why the device is not working as expected.

MacProblem: The hard drive icon does not appear on my desktopQ: Is your Finder configured to hide hard drives on the desktop?

A: Go to Finder and then check Preferences | General tab | Show these items on the desktop. Confirm thatHard Disks is selected.

Q: Is your hard drive mounting in the operating system?

A: Open Disk Utility at Go | Utilities | Disk Utility. If the hard drive is listed in the left-hand column, checkyour Finder preferences to see why it is not displayed on the desktop (review the question above). If it isgrayed out, it is not mounted. Click on the Mount button in Disk Utility.

Q: Does your computer’s configuration meet the minimum system requirements for use with this harddrive?

A: Refer to the product packaging for the list of supported operating systems.

Q: Did you follow the correct installation steps for your operating system?

A: Review the installation steps in Getting Started.


https://www.seagate.com/manuals/backup-plus-portable/getting-started/

Regulatory Compliance

Product Name Regulatory Model Number

Seagate Backup Plus Portable SRD0VN3

Seagate Backup Plus Slim SRD0VN2

Taiwan RoHSTaiwan RoHS refers to the Taiwan Bureau of Standards, Metrology and Inspection’s (BSMI’s) requirements instandard CNS 15663, Guidance to reduction of the restricted chemical substances in electrical and electronicequipment. Beginning on January 1, 2018, Seagate products must comply with the “Marking of presence”requirements in Section 5 of CNS 15663. This product is Taiwan RoHS compliant. The following table meetsthe Section 5 “Marking of presence” requirements.

台灣RoHS是指台灣標準局計量檢驗局(BSMI)對標準CNS15663要求的減排電子電氣設備限用化學物質指引。從2018年1月1日起，Seagate產品必須符合CNS15663第5節「含有標示」要求。本產品符合台灣RoHS。下表符合第5節「含有標示」要求。


China RoHSChina RoHS 2 refers to the Ministry of Industry and Information TechnologyOrder No. 32, effective July 1, 2016, titled Management Methods for theRestriction of the Use of Hazardous Substances in Electrical and ElectronicProducts. To comply with China RoHS 2, we determined this product’sEnvironmental Protection Use Period (EPUP) to be 20 years in accordance withthe Marking for the Restricted Use of Hazardous Substances in Electronic andElectrical Products, SJT 11364-2014.

中国 RoHS 2 是指 2016 年 7 月 1 日起施行的工业和信息化部令第 32 号“电力电子产品限制使用有害物质管理办法”。为了符合中国 RoHS 2 的要求，我们根据“电子电气产品有害物质限制使用标识”(SJT 11364-2014) 确定本产品的环保使用期 (EPUP) 为 20 年。


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