scup-52: participatory planning and piloting in designing innovative spaces
TRANSCRIPT
Learning Commons at University of Miami Libraries
participatory planning & piloting in designing innovative spaces
introductions
Kelly MillerAssociate Dean for Learning & Research Services,University of Miami Libraries
Adam GriffDirector,brightspot strategy@brightspotter
Right photo?
We design engaging experiences that use learning to connect people to a purpose, a brand, information, and each other.
We partner with leading corporations, universities, and cultural institutions to increase the engagement of their employees, customers, students, and audiences.
about brightspot
experience
Academic Resource Center
Academic Technologies
Math Lab
UML Digital Media Lab
UML Learning & Research Services
UML GIS Lab
Center for the Humanities
UML Special Collections
UML Cuban Heritage Collection
UML Subject Speciality Libraries
IT Student Support Services
Writing Center
Developing high functioning teams
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Transform outmoded spaceKeep pace with innovation among peersMake the academic experience visibleCreate an integrated design Develop high functioning teamsTransform staff cultureEngage leadership
Discussion Think back to your projects with similar challenges. Which opportunity do you think would be hardest to meet? What’s one thing you would do to seize it?
objectives01 Learn how to build consensus and commitment between stakeholders & new partners
02 Methods to test and validate ideas, both spaces & services, to improve the chance of success at launch
03 Measure and demonstrate the potential impact of innovative services & spaces
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participatory planning & piloting Combining the two approaches is synergetic, solving design and organizational issues simultaneously.
hands-on &co-creative
buildsconsensus
integrated organizedfor action
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upfront investmentParticipatory process is an investment that pays off during implementation
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• Build mutual understanding of each other’s work and role
• Map existing relationships and discover potential connections
• Create shared mental framework• Design together
Moving from a committee to a team
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Build mutual understandingUsing madlibs can be effective tool to communicate what you do.
For who
we deliver with
that
,
.
(audience/visitor) (motivation)
(product/service) (unique characteristic)
(benefit)
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Map existing relationshipsShow the depth of existing relationships and develop a holistic viewpoint
from and to as well as collaborate with, think of the groups with whom you interact with the most frequency.
GET REFERRALS FROM
GIVE REFERRALS TO
(name of your group)
We collaborate with
on(group)
(service/program)
We collaborate with
on(group)
(service/program)
COLLABORATE WITH
sends us students through
for
(group)
(service/program)
an in-person introan email introa scheduled appointmentother:
We send students to
for
(group)
(service/program)
bygiving them directions/infointro to staff via email/phonescheduling an appointmentwalking them to staff
sends us students through
for
(group)
(service/program)
an in-person introan email introa scheduled appointmentother:
sends us students through
for
(group)
(service/program)
an in-person introan email introa scheduled appointmentother:
We send students to
for
(group)
(service/program)
bygiving them directions/infointro to staff via email/phonescheduling an appointmentwalking them to staff
We send students to
for
(group)
(service/program)
bygiving them directions/infointro to staff via email/phonescheduling an appointmentwalking them to staff
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build shared mental frameworkWorked collaboratively and iteratively to categorize services to create a shared framework for both staff and students.
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Iterative development of ideasIdeas developed in previous workshops were returned to often and refined even as new problems were introduced.
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design togetherCo-create together by using games and tools that create a ‘level playing field.’
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prototyping to pilot
read-throughservice script
walk-throughlow-fi mock-up
dress rehearsalstaff actors
pilotreal users
increasing fidelity
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Prototyping that is: • tested over a longer
period of time• with real users• With more formal
assessment
What is a pilot?
Students learning together in the Pilot Math Lab
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Why pilot?
Test ideas
Identify and support internal champions
Train staff & build skills
Make the business case
Create momentum
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• New Services & Programs• Service Coordination• Space Configuration• Partner Integration• Tech Integration • Marketing & Communication
Defining the pilotsMost critical aspects of design and operations were piloting and categorized into six key areas
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Planning the pilotsDeveloping pilots in a risk-averse environment takes patience
• Team formation - Who’s on the team and why?
• Identifying Resources - Are necessary resources available?
• Sponsor Support - Are sponsors willing to delegate?
• Troubleshooting -What happens when something goes awry?
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Iteration to improve the designLearning from pilots to improve the design of the spaces and services
Design of Consultation Zone Service Point – G. Alvarez Studios Learning Commons Pilot Consultation Zone
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• Compelling statistics: Individual academic service partners show growth
• Invite decision-makers to visit: Physical walk-throughs of space during periods of peak use with University President & Provost
• Engage faculty to transform curricula: Faculty who work with service partners make the case for us.
Making the case Leveraging pilots to demonstrate need and impact
Building momentum
• Successfully demonstrated need to decision-makers• Funding released for Phase 1 (Consultation Zone + Flexible Learning Space)• Renovation now underway• Expectation that the completed Phase 1 (in October 2017) will be a
demonstration of what’s possible for further renovation (Phase 2, etc.)• Key LC Steering Committee member is now the lead for the Educational
Innovation Roadmap Initiative (Presidential Strategic Plan)• New relationship with Adobe to license Creative Cloud for all students
launches in AY 17-18; in-person support will be provided in the Learning Commons’ Digital Media Lab (to become Creativity Space in Phase 2)
Generating campus wide interest & participation before officially opened.
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Discussion Think back to your project f from the Part 1 Activity. What would you pilot and why to seize one of these opportunities?
Transform outmoded spaceKeep pace with innovation among peersMake the academic experience visibleCreate an integrated design Develop high functioning teamsTransform staff cultureEngage leadership
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How we’ve grown togetherParticipatory planning & piloting fosters a flexible mindset that eases adverse reactions to change
Peer-to-peer learningLearn by doing Creative problem solving
Improve moraleChange attitudes Bias to action
Thank youFollow-up questions? [email protected] www.brightspotstrategy.com @brightspotter