scrum day london 2016 - empirical management explored (by gunther verheyen)

by Scrum.org – Improving the Profession of Software Development

Empirical Management ExploredEvidence-Based Managing of Software

Gunther VerheyenScrum.org

Scrum Day London11 May 2016

2© 1993-2016 Scrum.org, All Rights Reserved

Is that a Gorilla I see over there?

Source: https://versionone.com/pdf/VersionOne-10th-Annual-State-of-Agile-Report.pdf

https://versionone.com/pdf/VersionOne-10th-Annual-State-of-Agile-Report.pdf

https://versionone.com/pdf/VersionOne-10th-Annual-State-of-Agile-Report.pdf


Are we Done yet?


Improving the profession of software development


Observed challenges

Scrum

People

Ceremonies

Principles and

Values

Technical Excellenc

e

Done Incremen

tsThe power of

the possible product

Maximizing Scrum

Scaling

Upstream

adoption

Embedding Scrum

Professional Scrum

Creating releasable software (every Sprint)

Increasing effectiveness (over

scaling dysfunctions)

The enterprise and Scrum

Growing Product Ownership

Humanizing the workplace(It starts and ends with people)


Help!(What’s a manager

to do in this?)


• Long-term detailed plans• Assign and control the work• Maximize capacity and

effort• Keep all on schedule• Meeting and report driven• Step in to fix all problems• Provide external motivators

($, career)

• Goals, vision, direction• Foster the environment• Remove Impediments• Attend Sprint Reviews• Share incremental feedback• Manage for value• Autonomy, mastery,

purpose

A Shift

Predictive Management Empirical Management


Where to begin?


How IT is typically managed• IT is a cost center.• Software development is an expense,

some of which may be capitalized.• Expenditures are ‘managed’ through

projects.

If you manage Scrum similarly:• The goal is often more Scrum, more

scope.

Success = f { Planned_Time, Predicted_Scope, Allocated_Budget }

Product Backlog


Remember?

“Our highest priority is to satisfy the customer through early and continuous delivery of valuable

software.”

How is that for a purpose?


Measure one level up. Measure outcomes, not teams.

1. Direct Value

3. New Value

2. Sustained

Value

Key Value Indicators

Release CadenceRelease Stabilization

Cycle Time

Installed Version IndexUsage IndexInnovation RateFeature Turnover Rate

Financial ReturnsEmployee SatisfactionCustomer Satisfaction


The Scrum stance for managers

• Inspect the results of the work, regularly– Use key value indicators

to increase transparency

• To help adapt how the results are achieved– Facilitate change to the

organization, the environment, the teams


Managing for value

Measure

FacilitateChange

• Skills, Knowledge, Understanding Product managers Managers Developers

• Practices, Tools, Standards

Secondary Indicators

Primary Indicators


Wait. There may be more.


Embedding Scrum

A Scrum Studio is a contained, yet integrated, part of the organization where software development employs Scrum• A physical or a virtual area• Value over capacity or hours• Stable product teams• Tooling and infrastructure• Facilities and resources for people

A center of innovative and creative software and people development.


Updating the organization’s OS


So?


Management – Definitely• Teams manage themselves.• Product Owners manage the

product’s vision and investments.• A Scrum Master manages through

Scrum.• Others might manage company

structures, objectives, identity, …


‘Management’ is not a collection of people exerting hierarchical

powers.It is an emergent, networked

structure of co-managers.– Removing Impediments

– Optimizing a product’s value– Updating the organization’s OS


AboutGunther VerheyenIndependent Scrum caretaker• eXtreme Programming and Scrum since 2003• Professional Scrum Trainer• Shepherded Professional Scrum at Scrum.org• Co-developed the Scaled Professional Scrum

framework at Scrum.org• Author of “Scrum – A Pocket Guide (A smart travel

companion)” and “Scrum Wegwijzer” (Een kompas voor de bewuste reiziger)”

Mail [email protected] Twitter @Ullizee

Blog http://guntherverheyen.com

mailto:[email protected]

http://twitter.com/

http://ullizee.wordpress.com/


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scrum day london 2016 - empirical management explored (by gunther verheyen)

Leadership & Management