Score My TeamBonus Program Best Practices – 12 Months

OverviewImplement bonus program over the course of 12-14 months.Bonus program should be voluntary at the start.Bonus’ can start small and increase as time goes on in order to change behavior. Points do not = $.

Implementation TimelineImplement bonus program over the course of 12-14 months.

First Month Implement and review with your team how Score my Team works

Real Time Ticketing = 100%Review results with the staff

Timeline (Cont’d)Months 2 -3

Real Time Ticketing 100%Introduce the Bonus Program

Start Small: Gift CardsMonths 3 – 6 –Add new area of Score My Team into the mix

Real Time Ticketing = 50% and Configuration Review = 50%Introduce Cash as Bonus Incentive

$100 / engineer / month

Timeline (Cont’d)Months 6 – 9

Real Time Ticketing = 50%, Configuration Review = 25%, Timesheets = 25%Increase the Bonus Pool

$200/ engineer / month+ $10 / engineer / month

Months 9 – 12 Real Time Ticketing = 30%, Configuration Review = 20%, Timesheets = 25%, Peer Review = 25%Increase the Bonus Pool

$300/ engineer / monthYou can extend this trial period if you choose, but you now have the data to fully implement Bonus Program.

Bonus Program ( Implementat ion Time)The bonus program should be voluntary when first introduced. Have at least 10 months of data available before fully implementing the Bonus Program.Minimum job requirements can be set after you have the test implementation data available. Over time Bonus Program should become more than 20% of their pay.

Bonus Program (Payout Dollars)$$$ - Must be incentivizing enough to change

behaviorsStart Small

Gift Cards 1 – 2 monthsHas to become more than “beer money”

to be effectiveContinue to add to the bonus pool Over time should become more than 20% of their pay

Bonus Program (Payout Dollars)

Bonus Program (Points vs. $$)$$$ Must be incentivizing enough to change behaviorsPoint levels determine the dollar amountPoints do not = dollars

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