scoptel and bell canada sip-t interop requirements · 2019. 9. 23. · outbound name & number...
TRANSCRIPT
ScopTEL and Bell Canada SIP-T Interop Requirements
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Preliminary Information|Bell 911
bull 9-1-1Given itrsquos nomadic nature Bellrsquos SIP Trunking service by default offers basic 9-1-1 service rather than enhanced 9-1-1 service This means that when outbound calls are destined to ldquosip911siptrunkingbellcardquo or ldquotel911rdquo an operator will answer and ask for the callerrsquos location Based on that location the operator will transfer the call to the 9-1-1 response centre that serves that location (limited to Canada) Originating numbers will be provided to the operator (if the customer subscribed to the ldquoOutgoing Name amp Number Displayrdquo service feature) but will not be relayed automatically to the 9-1-1 response centre In the case the caller is unable to speak the 9-1-1 operator has access to a database containing the phone numbers and associated civic address of SIP Trunking end users who would have opted to provision it through a Bell web portal The web portal is available at httpssiptrunkingbellca911 and httpsliaisonssipbellca911 End users will be able to log onto the portal and provisionupdate their current civic address once their administrator provides them proper credentials SIP Trunking customer administrators can also log onto this portal to manage web credentials (assignreset passwords) for the SIP Trunking phone numbers they manageEnhanced 9-1-1 service can be provided to Bell Private Switch Automatic Location Identification (PS-ALI) customers only ldquoEnhancedrdquo means that calls are automatically routed to the optimal (closest) primary Public Safety Answering Point (PSAP) that the caller number and location are automatically displayed to the call taker and that the call can be transferred to an optimal secondary PSAP (police firefighters hospital etc) Such service is only available to SIP Trunking numbers explicitly provisioned as Emergency Location Identification Numbers (ELINs) ELINs provisioned through the PS-ALI service must use the ldquoVIPrdquo Service Class ELINs can be mixed into existing (regular or universal) trunk groups or be segregated into dedicated trunk groups
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Preliminary Information|Bell 911
bull ELINs are only allowed to originate 9-1-1 calls (see above syntax) All other types of calls will be rejected ELINs are not allowed as trunk group Charge Numbers other than for trunk groups that are dedicated to E9-1-1 calling 9-1-1 calls from ELINs must not use the Dynamic Outbound Name amp Number Display (DONND) featuresyntax for the ldquoenhancedrdquo service to work properlyStatic Outbound Name amp Number Display must be used instead Special 9-1-1 call control features are not available unless provided by the CPEPBX or end-user endpoint (ex Switching to speaker-phone when trying to hang up on a 9-1-1 call) Call-backs from PSAPs would appear as normal inbound calls to the customer with an ELIN as the destinationThe enhanced 9-1-1 service is only available for locations where Bell is both Incumbent Local Exchange Carrier (ILEC) as well as 9-1-1 Service Provider This translates to most of Ontario and major parts of Quebec
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Preliminary Information|Bell Fraud Protection
bull Bells SIP Trunking service offers protection from two sources of fraud
bull First as each outbound call needs to be authenticated with a set of credentials that is only known to the customer other customers cannot impersonate an originating number that isnrsquot theirs without traceability
bull Second as a complement since the credentials are only known to the customers voice network administrators the possibility of ldquoroguerdquo calls from within the customers IP network is minimized
bull Note that Bellrsquos SIP Trunking service does not offer black-listing type of fraud prevention
bull It is highly recommended that the service provider harden their ScopTEL installation using the recommendations found at httpsblogscopservcom201206scopserv-hardening-guide-enhance-system-security
bull ScopServ will not be liable for any customer expenses associated with any fraudulent charges For additional information refer to the SCOPSERV SOFTWARE END-USER LICENSE AGREEMENT included in your licensed copy of ScopTEL software
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Preliminary Information|Bell CPE Features
bull Bell certified the interaction of CPEPBX core features with its SIP Trunking interface Here are the features that were tested in the lab
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Preliminary Information|Bell CPE Features
bull Bell certified the interaction of CPEPBX core features with its SIP Trunking interface Here are the features that were tested in the lab
wwwscopservcom
Preliminary Information|Bell Incoming Calling Line and Name
bull If the customer subscribes to the ldquoCalling ID Name and Numberrdquo service feature then all inbound calls for which the caller or his provider makes his identity publicly accessible carry both the caller name and number The following syntax will be used
bull From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtNote that the display name might be truncated as some routing elements involved in the call path apply constraints on the length of this field
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull If the customer does not subscribe to the ldquoCalling ID Name and Numberrdquo service feature the display name and originating number will be removed as followsFrom sipsiptrunkingbellca
bull Note that if the inbound call contains redirection information it will be available throughone or more Diversion headers in E164 format (with ldquo+rdquo prefix)
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Preliminary Information|Bell Outgoing Call Display
bull The configuration requirements for Static Outgoing Name and Number Display (Static ONND)
bull ONND means that the same outgoing caller ID will be used by all extensions on the PBX for outgoing calls
bull The configuration requirements for Dynamic Outgoing Name and Number Display (Dynamic ONND)
bull Dynamic ONND means that each extension on the PBX can customize its outgoing caller ID display
bull Therefore it is essential that the end user order the correct Call Display service from Bell Canada and specify Static ONND or Dynamic ONND based on their requirements (please refer to the 9-1-1 section)
bull If the customer subscribes to the ldquoOutgoing Name amp Number Displayrdquo service feature then all outbound calls for which the caller makes his identity publicly accessible carry both the caller name and number
bull If the customer does not subscribe to the ldquoOutgoing Name amp Number Displayrdquo service feature the originating number and name will be suppressed towards the called party However Privacy can also be achieved dynamically by using ScopTEL to configure RFC-3323 or RFC-3325
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Preliminary Information|Bell Outgoing Privacy
bull Bellrsquos SIP Trunking service supports RFC-3323 and RFC-3325 for calls requiring caller identity privacy Bellrsquos core infrastructure does implement a ldquoSpec(T)rdquo 49 50 51 as defined in RFC-3324 13 but the customerrsquos voice network is not considered part of its trust domain As such support for the P-Asserted-Identity header is offered as a convenience only since authentication takes place nonetheless Customers are required to configure RFC-3323 the ldquoPrivacy=idrdquo header or RFC-3325 on their Outgoing Lines if they plan to place anonymous calls
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Preliminary Information|Bell E164
bull Bell will send call requests using E164 addressing prefixed with a ldquo+rdquo symbol in the From header and will use a national 10-digit number in the Request URI and To headersRequest-URI sip[10d-called-number][pbx-customer-domain]From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtTo ldquoJohn Doerdquosip[10d-called-number][pbx-customer-domain]
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull Calls for which the calling party is completely unknown will use the ldquoinvalidrdquo top-leveldomain in the From URI typicallyFrom sipUNKNOWNCALLERUNKNOWNCALLERinvalid
bull For customers who didnt subscribe to the ldquoCalling ID Name and Numberrdquo service featureAll calls will use the following origination syntaxFrom ltsipsiptrunkingbellcagt
bull Customers who subscribe to Bellrsquos toll-free service will receive the local conversion number instead of the toll-free number that was actually dialed by the caller
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Preliminary Information|Bell DNS
bull For inbound call routing DNS is used to determine which IP address(es) and port(s) should be used to reach the customerrsquos ScopTEL server The resolution is based on the PBXCPE FQDN (ex pbx1customercom) assigned to the trunk group selected to deliver the incoming call Note that customers do not have to be publicly authoritative on the domains as this is a closed client-server system running over private networks However domains have to be unique among Bellrsquos SIP Trunking customers
bull Bellrsquos Provider Domain is siptrunkingbellca
bull Note that on outbound calls customers must not use the public DNS in order to resolve the ldquosiptrunkingbellcardquo SIP domain Bell uses this domain as well as its French equivalent for its web presence
bull A static DNS A record must be created on the customerrsquos domain
bull The relationship must be siptrunkingbellca to the Primary SBC SIP Interface address
bull Example siptrunkingbellca 172300254254
bull This Customer Domain must be given to Bell Canada before the SIP Trunk can be delivered so this FQDN must be determined early in the order process
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Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
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Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
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Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
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Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
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Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
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ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
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Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
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Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
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Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
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SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
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Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
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Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
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Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
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Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
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Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
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Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
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Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell 911
bull 9-1-1Given itrsquos nomadic nature Bellrsquos SIP Trunking service by default offers basic 9-1-1 service rather than enhanced 9-1-1 service This means that when outbound calls are destined to ldquosip911siptrunkingbellcardquo or ldquotel911rdquo an operator will answer and ask for the callerrsquos location Based on that location the operator will transfer the call to the 9-1-1 response centre that serves that location (limited to Canada) Originating numbers will be provided to the operator (if the customer subscribed to the ldquoOutgoing Name amp Number Displayrdquo service feature) but will not be relayed automatically to the 9-1-1 response centre In the case the caller is unable to speak the 9-1-1 operator has access to a database containing the phone numbers and associated civic address of SIP Trunking end users who would have opted to provision it through a Bell web portal The web portal is available at httpssiptrunkingbellca911 and httpsliaisonssipbellca911 End users will be able to log onto the portal and provisionupdate their current civic address once their administrator provides them proper credentials SIP Trunking customer administrators can also log onto this portal to manage web credentials (assignreset passwords) for the SIP Trunking phone numbers they manageEnhanced 9-1-1 service can be provided to Bell Private Switch Automatic Location Identification (PS-ALI) customers only ldquoEnhancedrdquo means that calls are automatically routed to the optimal (closest) primary Public Safety Answering Point (PSAP) that the caller number and location are automatically displayed to the call taker and that the call can be transferred to an optimal secondary PSAP (police firefighters hospital etc) Such service is only available to SIP Trunking numbers explicitly provisioned as Emergency Location Identification Numbers (ELINs) ELINs provisioned through the PS-ALI service must use the ldquoVIPrdquo Service Class ELINs can be mixed into existing (regular or universal) trunk groups or be segregated into dedicated trunk groups
wwwscopservcom
Preliminary Information|Bell 911
bull ELINs are only allowed to originate 9-1-1 calls (see above syntax) All other types of calls will be rejected ELINs are not allowed as trunk group Charge Numbers other than for trunk groups that are dedicated to E9-1-1 calling 9-1-1 calls from ELINs must not use the Dynamic Outbound Name amp Number Display (DONND) featuresyntax for the ldquoenhancedrdquo service to work properlyStatic Outbound Name amp Number Display must be used instead Special 9-1-1 call control features are not available unless provided by the CPEPBX or end-user endpoint (ex Switching to speaker-phone when trying to hang up on a 9-1-1 call) Call-backs from PSAPs would appear as normal inbound calls to the customer with an ELIN as the destinationThe enhanced 9-1-1 service is only available for locations where Bell is both Incumbent Local Exchange Carrier (ILEC) as well as 9-1-1 Service Provider This translates to most of Ontario and major parts of Quebec
wwwscopservcom
Preliminary Information|Bell Fraud Protection
bull Bells SIP Trunking service offers protection from two sources of fraud
bull First as each outbound call needs to be authenticated with a set of credentials that is only known to the customer other customers cannot impersonate an originating number that isnrsquot theirs without traceability
bull Second as a complement since the credentials are only known to the customers voice network administrators the possibility of ldquoroguerdquo calls from within the customers IP network is minimized
bull Note that Bellrsquos SIP Trunking service does not offer black-listing type of fraud prevention
bull It is highly recommended that the service provider harden their ScopTEL installation using the recommendations found at httpsblogscopservcom201206scopserv-hardening-guide-enhance-system-security
bull ScopServ will not be liable for any customer expenses associated with any fraudulent charges For additional information refer to the SCOPSERV SOFTWARE END-USER LICENSE AGREEMENT included in your licensed copy of ScopTEL software
wwwscopservcom
Preliminary Information|Bell CPE Features
bull Bell certified the interaction of CPEPBX core features with its SIP Trunking interface Here are the features that were tested in the lab
wwwscopservcom
Preliminary Information|Bell CPE Features
bull Bell certified the interaction of CPEPBX core features with its SIP Trunking interface Here are the features that were tested in the lab
wwwscopservcom
Preliminary Information|Bell Incoming Calling Line and Name
bull If the customer subscribes to the ldquoCalling ID Name and Numberrdquo service feature then all inbound calls for which the caller or his provider makes his identity publicly accessible carry both the caller name and number The following syntax will be used
bull From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtNote that the display name might be truncated as some routing elements involved in the call path apply constraints on the length of this field
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull If the customer does not subscribe to the ldquoCalling ID Name and Numberrdquo service feature the display name and originating number will be removed as followsFrom sipsiptrunkingbellca
bull Note that if the inbound call contains redirection information it will be available throughone or more Diversion headers in E164 format (with ldquo+rdquo prefix)
wwwscopservcom
Preliminary Information|Bell Outgoing Call Display
bull The configuration requirements for Static Outgoing Name and Number Display (Static ONND)
bull ONND means that the same outgoing caller ID will be used by all extensions on the PBX for outgoing calls
bull The configuration requirements for Dynamic Outgoing Name and Number Display (Dynamic ONND)
bull Dynamic ONND means that each extension on the PBX can customize its outgoing caller ID display
bull Therefore it is essential that the end user order the correct Call Display service from Bell Canada and specify Static ONND or Dynamic ONND based on their requirements (please refer to the 9-1-1 section)
bull If the customer subscribes to the ldquoOutgoing Name amp Number Displayrdquo service feature then all outbound calls for which the caller makes his identity publicly accessible carry both the caller name and number
bull If the customer does not subscribe to the ldquoOutgoing Name amp Number Displayrdquo service feature the originating number and name will be suppressed towards the called party However Privacy can also be achieved dynamically by using ScopTEL to configure RFC-3323 or RFC-3325
wwwscopservcom
Preliminary Information|Bell Outgoing Privacy
bull Bellrsquos SIP Trunking service supports RFC-3323 and RFC-3325 for calls requiring caller identity privacy Bellrsquos core infrastructure does implement a ldquoSpec(T)rdquo 49 50 51 as defined in RFC-3324 13 but the customerrsquos voice network is not considered part of its trust domain As such support for the P-Asserted-Identity header is offered as a convenience only since authentication takes place nonetheless Customers are required to configure RFC-3323 the ldquoPrivacy=idrdquo header or RFC-3325 on their Outgoing Lines if they plan to place anonymous calls
wwwscopservcom
Preliminary Information|Bell E164
bull Bell will send call requests using E164 addressing prefixed with a ldquo+rdquo symbol in the From header and will use a national 10-digit number in the Request URI and To headersRequest-URI sip[10d-called-number][pbx-customer-domain]From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtTo ldquoJohn Doerdquosip[10d-called-number][pbx-customer-domain]
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull Calls for which the calling party is completely unknown will use the ldquoinvalidrdquo top-leveldomain in the From URI typicallyFrom sipUNKNOWNCALLERUNKNOWNCALLERinvalid
bull For customers who didnt subscribe to the ldquoCalling ID Name and Numberrdquo service featureAll calls will use the following origination syntaxFrom ltsipsiptrunkingbellcagt
bull Customers who subscribe to Bellrsquos toll-free service will receive the local conversion number instead of the toll-free number that was actually dialed by the caller
wwwscopservcom
Preliminary Information|Bell DNS
bull For inbound call routing DNS is used to determine which IP address(es) and port(s) should be used to reach the customerrsquos ScopTEL server The resolution is based on the PBXCPE FQDN (ex pbx1customercom) assigned to the trunk group selected to deliver the incoming call Note that customers do not have to be publicly authoritative on the domains as this is a closed client-server system running over private networks However domains have to be unique among Bellrsquos SIP Trunking customers
bull Bellrsquos Provider Domain is siptrunkingbellca
bull Note that on outbound calls customers must not use the public DNS in order to resolve the ldquosiptrunkingbellcardquo SIP domain Bell uses this domain as well as its French equivalent for its web presence
bull A static DNS A record must be created on the customerrsquos domain
bull The relationship must be siptrunkingbellca to the Primary SBC SIP Interface address
bull Example siptrunkingbellca 172300254254
bull This Customer Domain must be given to Bell Canada before the SIP Trunk can be delivered so this FQDN must be determined early in the order process
wwwscopservcom
Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
wwwscopservcom
Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
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Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
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Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
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Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
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Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
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Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
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Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
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ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
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Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
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Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
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About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
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Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
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Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
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Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
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Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
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Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
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Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
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Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
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Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
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Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
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Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell 911
bull ELINs are only allowed to originate 9-1-1 calls (see above syntax) All other types of calls will be rejected ELINs are not allowed as trunk group Charge Numbers other than for trunk groups that are dedicated to E9-1-1 calling 9-1-1 calls from ELINs must not use the Dynamic Outbound Name amp Number Display (DONND) featuresyntax for the ldquoenhancedrdquo service to work properlyStatic Outbound Name amp Number Display must be used instead Special 9-1-1 call control features are not available unless provided by the CPEPBX or end-user endpoint (ex Switching to speaker-phone when trying to hang up on a 9-1-1 call) Call-backs from PSAPs would appear as normal inbound calls to the customer with an ELIN as the destinationThe enhanced 9-1-1 service is only available for locations where Bell is both Incumbent Local Exchange Carrier (ILEC) as well as 9-1-1 Service Provider This translates to most of Ontario and major parts of Quebec
wwwscopservcom
Preliminary Information|Bell Fraud Protection
bull Bells SIP Trunking service offers protection from two sources of fraud
bull First as each outbound call needs to be authenticated with a set of credentials that is only known to the customer other customers cannot impersonate an originating number that isnrsquot theirs without traceability
bull Second as a complement since the credentials are only known to the customers voice network administrators the possibility of ldquoroguerdquo calls from within the customers IP network is minimized
bull Note that Bellrsquos SIP Trunking service does not offer black-listing type of fraud prevention
bull It is highly recommended that the service provider harden their ScopTEL installation using the recommendations found at httpsblogscopservcom201206scopserv-hardening-guide-enhance-system-security
bull ScopServ will not be liable for any customer expenses associated with any fraudulent charges For additional information refer to the SCOPSERV SOFTWARE END-USER LICENSE AGREEMENT included in your licensed copy of ScopTEL software
wwwscopservcom
Preliminary Information|Bell CPE Features
bull Bell certified the interaction of CPEPBX core features with its SIP Trunking interface Here are the features that were tested in the lab
wwwscopservcom
Preliminary Information|Bell CPE Features
bull Bell certified the interaction of CPEPBX core features with its SIP Trunking interface Here are the features that were tested in the lab
wwwscopservcom
Preliminary Information|Bell Incoming Calling Line and Name
bull If the customer subscribes to the ldquoCalling ID Name and Numberrdquo service feature then all inbound calls for which the caller or his provider makes his identity publicly accessible carry both the caller name and number The following syntax will be used
bull From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtNote that the display name might be truncated as some routing elements involved in the call path apply constraints on the length of this field
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull If the customer does not subscribe to the ldquoCalling ID Name and Numberrdquo service feature the display name and originating number will be removed as followsFrom sipsiptrunkingbellca
bull Note that if the inbound call contains redirection information it will be available throughone or more Diversion headers in E164 format (with ldquo+rdquo prefix)
wwwscopservcom
Preliminary Information|Bell Outgoing Call Display
bull The configuration requirements for Static Outgoing Name and Number Display (Static ONND)
bull ONND means that the same outgoing caller ID will be used by all extensions on the PBX for outgoing calls
bull The configuration requirements for Dynamic Outgoing Name and Number Display (Dynamic ONND)
bull Dynamic ONND means that each extension on the PBX can customize its outgoing caller ID display
bull Therefore it is essential that the end user order the correct Call Display service from Bell Canada and specify Static ONND or Dynamic ONND based on their requirements (please refer to the 9-1-1 section)
bull If the customer subscribes to the ldquoOutgoing Name amp Number Displayrdquo service feature then all outbound calls for which the caller makes his identity publicly accessible carry both the caller name and number
bull If the customer does not subscribe to the ldquoOutgoing Name amp Number Displayrdquo service feature the originating number and name will be suppressed towards the called party However Privacy can also be achieved dynamically by using ScopTEL to configure RFC-3323 or RFC-3325
wwwscopservcom
Preliminary Information|Bell Outgoing Privacy
bull Bellrsquos SIP Trunking service supports RFC-3323 and RFC-3325 for calls requiring caller identity privacy Bellrsquos core infrastructure does implement a ldquoSpec(T)rdquo 49 50 51 as defined in RFC-3324 13 but the customerrsquos voice network is not considered part of its trust domain As such support for the P-Asserted-Identity header is offered as a convenience only since authentication takes place nonetheless Customers are required to configure RFC-3323 the ldquoPrivacy=idrdquo header or RFC-3325 on their Outgoing Lines if they plan to place anonymous calls
wwwscopservcom
Preliminary Information|Bell E164
bull Bell will send call requests using E164 addressing prefixed with a ldquo+rdquo symbol in the From header and will use a national 10-digit number in the Request URI and To headersRequest-URI sip[10d-called-number][pbx-customer-domain]From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtTo ldquoJohn Doerdquosip[10d-called-number][pbx-customer-domain]
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull Calls for which the calling party is completely unknown will use the ldquoinvalidrdquo top-leveldomain in the From URI typicallyFrom sipUNKNOWNCALLERUNKNOWNCALLERinvalid
bull For customers who didnt subscribe to the ldquoCalling ID Name and Numberrdquo service featureAll calls will use the following origination syntaxFrom ltsipsiptrunkingbellcagt
bull Customers who subscribe to Bellrsquos toll-free service will receive the local conversion number instead of the toll-free number that was actually dialed by the caller
wwwscopservcom
Preliminary Information|Bell DNS
bull For inbound call routing DNS is used to determine which IP address(es) and port(s) should be used to reach the customerrsquos ScopTEL server The resolution is based on the PBXCPE FQDN (ex pbx1customercom) assigned to the trunk group selected to deliver the incoming call Note that customers do not have to be publicly authoritative on the domains as this is a closed client-server system running over private networks However domains have to be unique among Bellrsquos SIP Trunking customers
bull Bellrsquos Provider Domain is siptrunkingbellca
bull Note that on outbound calls customers must not use the public DNS in order to resolve the ldquosiptrunkingbellcardquo SIP domain Bell uses this domain as well as its French equivalent for its web presence
bull A static DNS A record must be created on the customerrsquos domain
bull The relationship must be siptrunkingbellca to the Primary SBC SIP Interface address
bull Example siptrunkingbellca 172300254254
bull This Customer Domain must be given to Bell Canada before the SIP Trunk can be delivered so this FQDN must be determined early in the order process
wwwscopservcom
Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
wwwscopservcom
Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell Fraud Protection
bull Bells SIP Trunking service offers protection from two sources of fraud
bull First as each outbound call needs to be authenticated with a set of credentials that is only known to the customer other customers cannot impersonate an originating number that isnrsquot theirs without traceability
bull Second as a complement since the credentials are only known to the customers voice network administrators the possibility of ldquoroguerdquo calls from within the customers IP network is minimized
bull Note that Bellrsquos SIP Trunking service does not offer black-listing type of fraud prevention
bull It is highly recommended that the service provider harden their ScopTEL installation using the recommendations found at httpsblogscopservcom201206scopserv-hardening-guide-enhance-system-security
bull ScopServ will not be liable for any customer expenses associated with any fraudulent charges For additional information refer to the SCOPSERV SOFTWARE END-USER LICENSE AGREEMENT included in your licensed copy of ScopTEL software
wwwscopservcom
Preliminary Information|Bell CPE Features
bull Bell certified the interaction of CPEPBX core features with its SIP Trunking interface Here are the features that were tested in the lab
wwwscopservcom
Preliminary Information|Bell CPE Features
bull Bell certified the interaction of CPEPBX core features with its SIP Trunking interface Here are the features that were tested in the lab
wwwscopservcom
Preliminary Information|Bell Incoming Calling Line and Name
bull If the customer subscribes to the ldquoCalling ID Name and Numberrdquo service feature then all inbound calls for which the caller or his provider makes his identity publicly accessible carry both the caller name and number The following syntax will be used
bull From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtNote that the display name might be truncated as some routing elements involved in the call path apply constraints on the length of this field
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull If the customer does not subscribe to the ldquoCalling ID Name and Numberrdquo service feature the display name and originating number will be removed as followsFrom sipsiptrunkingbellca
bull Note that if the inbound call contains redirection information it will be available throughone or more Diversion headers in E164 format (with ldquo+rdquo prefix)
wwwscopservcom
Preliminary Information|Bell Outgoing Call Display
bull The configuration requirements for Static Outgoing Name and Number Display (Static ONND)
bull ONND means that the same outgoing caller ID will be used by all extensions on the PBX for outgoing calls
bull The configuration requirements for Dynamic Outgoing Name and Number Display (Dynamic ONND)
bull Dynamic ONND means that each extension on the PBX can customize its outgoing caller ID display
bull Therefore it is essential that the end user order the correct Call Display service from Bell Canada and specify Static ONND or Dynamic ONND based on their requirements (please refer to the 9-1-1 section)
bull If the customer subscribes to the ldquoOutgoing Name amp Number Displayrdquo service feature then all outbound calls for which the caller makes his identity publicly accessible carry both the caller name and number
bull If the customer does not subscribe to the ldquoOutgoing Name amp Number Displayrdquo service feature the originating number and name will be suppressed towards the called party However Privacy can also be achieved dynamically by using ScopTEL to configure RFC-3323 or RFC-3325
wwwscopservcom
Preliminary Information|Bell Outgoing Privacy
bull Bellrsquos SIP Trunking service supports RFC-3323 and RFC-3325 for calls requiring caller identity privacy Bellrsquos core infrastructure does implement a ldquoSpec(T)rdquo 49 50 51 as defined in RFC-3324 13 but the customerrsquos voice network is not considered part of its trust domain As such support for the P-Asserted-Identity header is offered as a convenience only since authentication takes place nonetheless Customers are required to configure RFC-3323 the ldquoPrivacy=idrdquo header or RFC-3325 on their Outgoing Lines if they plan to place anonymous calls
wwwscopservcom
Preliminary Information|Bell E164
bull Bell will send call requests using E164 addressing prefixed with a ldquo+rdquo symbol in the From header and will use a national 10-digit number in the Request URI and To headersRequest-URI sip[10d-called-number][pbx-customer-domain]From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtTo ldquoJohn Doerdquosip[10d-called-number][pbx-customer-domain]
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull Calls for which the calling party is completely unknown will use the ldquoinvalidrdquo top-leveldomain in the From URI typicallyFrom sipUNKNOWNCALLERUNKNOWNCALLERinvalid
bull For customers who didnt subscribe to the ldquoCalling ID Name and Numberrdquo service featureAll calls will use the following origination syntaxFrom ltsipsiptrunkingbellcagt
bull Customers who subscribe to Bellrsquos toll-free service will receive the local conversion number instead of the toll-free number that was actually dialed by the caller
wwwscopservcom
Preliminary Information|Bell DNS
bull For inbound call routing DNS is used to determine which IP address(es) and port(s) should be used to reach the customerrsquos ScopTEL server The resolution is based on the PBXCPE FQDN (ex pbx1customercom) assigned to the trunk group selected to deliver the incoming call Note that customers do not have to be publicly authoritative on the domains as this is a closed client-server system running over private networks However domains have to be unique among Bellrsquos SIP Trunking customers
bull Bellrsquos Provider Domain is siptrunkingbellca
bull Note that on outbound calls customers must not use the public DNS in order to resolve the ldquosiptrunkingbellcardquo SIP domain Bell uses this domain as well as its French equivalent for its web presence
bull A static DNS A record must be created on the customerrsquos domain
bull The relationship must be siptrunkingbellca to the Primary SBC SIP Interface address
bull Example siptrunkingbellca 172300254254
bull This Customer Domain must be given to Bell Canada before the SIP Trunk can be delivered so this FQDN must be determined early in the order process
wwwscopservcom
Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
wwwscopservcom
Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell CPE Features
bull Bell certified the interaction of CPEPBX core features with its SIP Trunking interface Here are the features that were tested in the lab
wwwscopservcom
Preliminary Information|Bell CPE Features
bull Bell certified the interaction of CPEPBX core features with its SIP Trunking interface Here are the features that were tested in the lab
wwwscopservcom
Preliminary Information|Bell Incoming Calling Line and Name
bull If the customer subscribes to the ldquoCalling ID Name and Numberrdquo service feature then all inbound calls for which the caller or his provider makes his identity publicly accessible carry both the caller name and number The following syntax will be used
bull From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtNote that the display name might be truncated as some routing elements involved in the call path apply constraints on the length of this field
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull If the customer does not subscribe to the ldquoCalling ID Name and Numberrdquo service feature the display name and originating number will be removed as followsFrom sipsiptrunkingbellca
bull Note that if the inbound call contains redirection information it will be available throughone or more Diversion headers in E164 format (with ldquo+rdquo prefix)
wwwscopservcom
Preliminary Information|Bell Outgoing Call Display
bull The configuration requirements for Static Outgoing Name and Number Display (Static ONND)
bull ONND means that the same outgoing caller ID will be used by all extensions on the PBX for outgoing calls
bull The configuration requirements for Dynamic Outgoing Name and Number Display (Dynamic ONND)
bull Dynamic ONND means that each extension on the PBX can customize its outgoing caller ID display
bull Therefore it is essential that the end user order the correct Call Display service from Bell Canada and specify Static ONND or Dynamic ONND based on their requirements (please refer to the 9-1-1 section)
bull If the customer subscribes to the ldquoOutgoing Name amp Number Displayrdquo service feature then all outbound calls for which the caller makes his identity publicly accessible carry both the caller name and number
bull If the customer does not subscribe to the ldquoOutgoing Name amp Number Displayrdquo service feature the originating number and name will be suppressed towards the called party However Privacy can also be achieved dynamically by using ScopTEL to configure RFC-3323 or RFC-3325
wwwscopservcom
Preliminary Information|Bell Outgoing Privacy
bull Bellrsquos SIP Trunking service supports RFC-3323 and RFC-3325 for calls requiring caller identity privacy Bellrsquos core infrastructure does implement a ldquoSpec(T)rdquo 49 50 51 as defined in RFC-3324 13 but the customerrsquos voice network is not considered part of its trust domain As such support for the P-Asserted-Identity header is offered as a convenience only since authentication takes place nonetheless Customers are required to configure RFC-3323 the ldquoPrivacy=idrdquo header or RFC-3325 on their Outgoing Lines if they plan to place anonymous calls
wwwscopservcom
Preliminary Information|Bell E164
bull Bell will send call requests using E164 addressing prefixed with a ldquo+rdquo symbol in the From header and will use a national 10-digit number in the Request URI and To headersRequest-URI sip[10d-called-number][pbx-customer-domain]From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtTo ldquoJohn Doerdquosip[10d-called-number][pbx-customer-domain]
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull Calls for which the calling party is completely unknown will use the ldquoinvalidrdquo top-leveldomain in the From URI typicallyFrom sipUNKNOWNCALLERUNKNOWNCALLERinvalid
bull For customers who didnt subscribe to the ldquoCalling ID Name and Numberrdquo service featureAll calls will use the following origination syntaxFrom ltsipsiptrunkingbellcagt
bull Customers who subscribe to Bellrsquos toll-free service will receive the local conversion number instead of the toll-free number that was actually dialed by the caller
wwwscopservcom
Preliminary Information|Bell DNS
bull For inbound call routing DNS is used to determine which IP address(es) and port(s) should be used to reach the customerrsquos ScopTEL server The resolution is based on the PBXCPE FQDN (ex pbx1customercom) assigned to the trunk group selected to deliver the incoming call Note that customers do not have to be publicly authoritative on the domains as this is a closed client-server system running over private networks However domains have to be unique among Bellrsquos SIP Trunking customers
bull Bellrsquos Provider Domain is siptrunkingbellca
bull Note that on outbound calls customers must not use the public DNS in order to resolve the ldquosiptrunkingbellcardquo SIP domain Bell uses this domain as well as its French equivalent for its web presence
bull A static DNS A record must be created on the customerrsquos domain
bull The relationship must be siptrunkingbellca to the Primary SBC SIP Interface address
bull Example siptrunkingbellca 172300254254
bull This Customer Domain must be given to Bell Canada before the SIP Trunk can be delivered so this FQDN must be determined early in the order process
wwwscopservcom
Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
wwwscopservcom
Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
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Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
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Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell CPE Features
bull Bell certified the interaction of CPEPBX core features with its SIP Trunking interface Here are the features that were tested in the lab
wwwscopservcom
Preliminary Information|Bell Incoming Calling Line and Name
bull If the customer subscribes to the ldquoCalling ID Name and Numberrdquo service feature then all inbound calls for which the caller or his provider makes his identity publicly accessible carry both the caller name and number The following syntax will be used
bull From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtNote that the display name might be truncated as some routing elements involved in the call path apply constraints on the length of this field
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull If the customer does not subscribe to the ldquoCalling ID Name and Numberrdquo service feature the display name and originating number will be removed as followsFrom sipsiptrunkingbellca
bull Note that if the inbound call contains redirection information it will be available throughone or more Diversion headers in E164 format (with ldquo+rdquo prefix)
wwwscopservcom
Preliminary Information|Bell Outgoing Call Display
bull The configuration requirements for Static Outgoing Name and Number Display (Static ONND)
bull ONND means that the same outgoing caller ID will be used by all extensions on the PBX for outgoing calls
bull The configuration requirements for Dynamic Outgoing Name and Number Display (Dynamic ONND)
bull Dynamic ONND means that each extension on the PBX can customize its outgoing caller ID display
bull Therefore it is essential that the end user order the correct Call Display service from Bell Canada and specify Static ONND or Dynamic ONND based on their requirements (please refer to the 9-1-1 section)
bull If the customer subscribes to the ldquoOutgoing Name amp Number Displayrdquo service feature then all outbound calls for which the caller makes his identity publicly accessible carry both the caller name and number
bull If the customer does not subscribe to the ldquoOutgoing Name amp Number Displayrdquo service feature the originating number and name will be suppressed towards the called party However Privacy can also be achieved dynamically by using ScopTEL to configure RFC-3323 or RFC-3325
wwwscopservcom
Preliminary Information|Bell Outgoing Privacy
bull Bellrsquos SIP Trunking service supports RFC-3323 and RFC-3325 for calls requiring caller identity privacy Bellrsquos core infrastructure does implement a ldquoSpec(T)rdquo 49 50 51 as defined in RFC-3324 13 but the customerrsquos voice network is not considered part of its trust domain As such support for the P-Asserted-Identity header is offered as a convenience only since authentication takes place nonetheless Customers are required to configure RFC-3323 the ldquoPrivacy=idrdquo header or RFC-3325 on their Outgoing Lines if they plan to place anonymous calls
wwwscopservcom
Preliminary Information|Bell E164
bull Bell will send call requests using E164 addressing prefixed with a ldquo+rdquo symbol in the From header and will use a national 10-digit number in the Request URI and To headersRequest-URI sip[10d-called-number][pbx-customer-domain]From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtTo ldquoJohn Doerdquosip[10d-called-number][pbx-customer-domain]
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull Calls for which the calling party is completely unknown will use the ldquoinvalidrdquo top-leveldomain in the From URI typicallyFrom sipUNKNOWNCALLERUNKNOWNCALLERinvalid
bull For customers who didnt subscribe to the ldquoCalling ID Name and Numberrdquo service featureAll calls will use the following origination syntaxFrom ltsipsiptrunkingbellcagt
bull Customers who subscribe to Bellrsquos toll-free service will receive the local conversion number instead of the toll-free number that was actually dialed by the caller
wwwscopservcom
Preliminary Information|Bell DNS
bull For inbound call routing DNS is used to determine which IP address(es) and port(s) should be used to reach the customerrsquos ScopTEL server The resolution is based on the PBXCPE FQDN (ex pbx1customercom) assigned to the trunk group selected to deliver the incoming call Note that customers do not have to be publicly authoritative on the domains as this is a closed client-server system running over private networks However domains have to be unique among Bellrsquos SIP Trunking customers
bull Bellrsquos Provider Domain is siptrunkingbellca
bull Note that on outbound calls customers must not use the public DNS in order to resolve the ldquosiptrunkingbellcardquo SIP domain Bell uses this domain as well as its French equivalent for its web presence
bull A static DNS A record must be created on the customerrsquos domain
bull The relationship must be siptrunkingbellca to the Primary SBC SIP Interface address
bull Example siptrunkingbellca 172300254254
bull This Customer Domain must be given to Bell Canada before the SIP Trunk can be delivered so this FQDN must be determined early in the order process
wwwscopservcom
Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
wwwscopservcom
Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
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Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
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Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell Incoming Calling Line and Name
bull If the customer subscribes to the ldquoCalling ID Name and Numberrdquo service feature then all inbound calls for which the caller or his provider makes his identity publicly accessible carry both the caller name and number The following syntax will be used
bull From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtNote that the display name might be truncated as some routing elements involved in the call path apply constraints on the length of this field
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull If the customer does not subscribe to the ldquoCalling ID Name and Numberrdquo service feature the display name and originating number will be removed as followsFrom sipsiptrunkingbellca
bull Note that if the inbound call contains redirection information it will be available throughone or more Diversion headers in E164 format (with ldquo+rdquo prefix)
wwwscopservcom
Preliminary Information|Bell Outgoing Call Display
bull The configuration requirements for Static Outgoing Name and Number Display (Static ONND)
bull ONND means that the same outgoing caller ID will be used by all extensions on the PBX for outgoing calls
bull The configuration requirements for Dynamic Outgoing Name and Number Display (Dynamic ONND)
bull Dynamic ONND means that each extension on the PBX can customize its outgoing caller ID display
bull Therefore it is essential that the end user order the correct Call Display service from Bell Canada and specify Static ONND or Dynamic ONND based on their requirements (please refer to the 9-1-1 section)
bull If the customer subscribes to the ldquoOutgoing Name amp Number Displayrdquo service feature then all outbound calls for which the caller makes his identity publicly accessible carry both the caller name and number
bull If the customer does not subscribe to the ldquoOutgoing Name amp Number Displayrdquo service feature the originating number and name will be suppressed towards the called party However Privacy can also be achieved dynamically by using ScopTEL to configure RFC-3323 or RFC-3325
wwwscopservcom
Preliminary Information|Bell Outgoing Privacy
bull Bellrsquos SIP Trunking service supports RFC-3323 and RFC-3325 for calls requiring caller identity privacy Bellrsquos core infrastructure does implement a ldquoSpec(T)rdquo 49 50 51 as defined in RFC-3324 13 but the customerrsquos voice network is not considered part of its trust domain As such support for the P-Asserted-Identity header is offered as a convenience only since authentication takes place nonetheless Customers are required to configure RFC-3323 the ldquoPrivacy=idrdquo header or RFC-3325 on their Outgoing Lines if they plan to place anonymous calls
wwwscopservcom
Preliminary Information|Bell E164
bull Bell will send call requests using E164 addressing prefixed with a ldquo+rdquo symbol in the From header and will use a national 10-digit number in the Request URI and To headersRequest-URI sip[10d-called-number][pbx-customer-domain]From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtTo ldquoJohn Doerdquosip[10d-called-number][pbx-customer-domain]
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull Calls for which the calling party is completely unknown will use the ldquoinvalidrdquo top-leveldomain in the From URI typicallyFrom sipUNKNOWNCALLERUNKNOWNCALLERinvalid
bull For customers who didnt subscribe to the ldquoCalling ID Name and Numberrdquo service featureAll calls will use the following origination syntaxFrom ltsipsiptrunkingbellcagt
bull Customers who subscribe to Bellrsquos toll-free service will receive the local conversion number instead of the toll-free number that was actually dialed by the caller
wwwscopservcom
Preliminary Information|Bell DNS
bull For inbound call routing DNS is used to determine which IP address(es) and port(s) should be used to reach the customerrsquos ScopTEL server The resolution is based on the PBXCPE FQDN (ex pbx1customercom) assigned to the trunk group selected to deliver the incoming call Note that customers do not have to be publicly authoritative on the domains as this is a closed client-server system running over private networks However domains have to be unique among Bellrsquos SIP Trunking customers
bull Bellrsquos Provider Domain is siptrunkingbellca
bull Note that on outbound calls customers must not use the public DNS in order to resolve the ldquosiptrunkingbellcardquo SIP domain Bell uses this domain as well as its French equivalent for its web presence
bull A static DNS A record must be created on the customerrsquos domain
bull The relationship must be siptrunkingbellca to the Primary SBC SIP Interface address
bull Example siptrunkingbellca 172300254254
bull This Customer Domain must be given to Bell Canada before the SIP Trunk can be delivered so this FQDN must be determined early in the order process
wwwscopservcom
Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
wwwscopservcom
Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
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Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
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Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
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Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
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Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
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Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
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Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
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Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
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Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
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ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
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Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
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Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
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About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
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Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
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Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
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Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
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Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
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Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
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Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
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Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
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Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
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Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
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Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
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CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
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CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
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CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
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Preliminary Information|Bell Outgoing Call Display
bull The configuration requirements for Static Outgoing Name and Number Display (Static ONND)
bull ONND means that the same outgoing caller ID will be used by all extensions on the PBX for outgoing calls
bull The configuration requirements for Dynamic Outgoing Name and Number Display (Dynamic ONND)
bull Dynamic ONND means that each extension on the PBX can customize its outgoing caller ID display
bull Therefore it is essential that the end user order the correct Call Display service from Bell Canada and specify Static ONND or Dynamic ONND based on their requirements (please refer to the 9-1-1 section)
bull If the customer subscribes to the ldquoOutgoing Name amp Number Displayrdquo service feature then all outbound calls for which the caller makes his identity publicly accessible carry both the caller name and number
bull If the customer does not subscribe to the ldquoOutgoing Name amp Number Displayrdquo service feature the originating number and name will be suppressed towards the called party However Privacy can also be achieved dynamically by using ScopTEL to configure RFC-3323 or RFC-3325
wwwscopservcom
Preliminary Information|Bell Outgoing Privacy
bull Bellrsquos SIP Trunking service supports RFC-3323 and RFC-3325 for calls requiring caller identity privacy Bellrsquos core infrastructure does implement a ldquoSpec(T)rdquo 49 50 51 as defined in RFC-3324 13 but the customerrsquos voice network is not considered part of its trust domain As such support for the P-Asserted-Identity header is offered as a convenience only since authentication takes place nonetheless Customers are required to configure RFC-3323 the ldquoPrivacy=idrdquo header or RFC-3325 on their Outgoing Lines if they plan to place anonymous calls
wwwscopservcom
Preliminary Information|Bell E164
bull Bell will send call requests using E164 addressing prefixed with a ldquo+rdquo symbol in the From header and will use a national 10-digit number in the Request URI and To headersRequest-URI sip[10d-called-number][pbx-customer-domain]From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtTo ldquoJohn Doerdquosip[10d-called-number][pbx-customer-domain]
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull Calls for which the calling party is completely unknown will use the ldquoinvalidrdquo top-leveldomain in the From URI typicallyFrom sipUNKNOWNCALLERUNKNOWNCALLERinvalid
bull For customers who didnt subscribe to the ldquoCalling ID Name and Numberrdquo service featureAll calls will use the following origination syntaxFrom ltsipsiptrunkingbellcagt
bull Customers who subscribe to Bellrsquos toll-free service will receive the local conversion number instead of the toll-free number that was actually dialed by the caller
wwwscopservcom
Preliminary Information|Bell DNS
bull For inbound call routing DNS is used to determine which IP address(es) and port(s) should be used to reach the customerrsquos ScopTEL server The resolution is based on the PBXCPE FQDN (ex pbx1customercom) assigned to the trunk group selected to deliver the incoming call Note that customers do not have to be publicly authoritative on the domains as this is a closed client-server system running over private networks However domains have to be unique among Bellrsquos SIP Trunking customers
bull Bellrsquos Provider Domain is siptrunkingbellca
bull Note that on outbound calls customers must not use the public DNS in order to resolve the ldquosiptrunkingbellcardquo SIP domain Bell uses this domain as well as its French equivalent for its web presence
bull A static DNS A record must be created on the customerrsquos domain
bull The relationship must be siptrunkingbellca to the Primary SBC SIP Interface address
bull Example siptrunkingbellca 172300254254
bull This Customer Domain must be given to Bell Canada before the SIP Trunk can be delivered so this FQDN must be determined early in the order process
wwwscopservcom
Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
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Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
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Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
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Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
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Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell Outgoing Privacy
bull Bellrsquos SIP Trunking service supports RFC-3323 and RFC-3325 for calls requiring caller identity privacy Bellrsquos core infrastructure does implement a ldquoSpec(T)rdquo 49 50 51 as defined in RFC-3324 13 but the customerrsquos voice network is not considered part of its trust domain As such support for the P-Asserted-Identity header is offered as a convenience only since authentication takes place nonetheless Customers are required to configure RFC-3323 the ldquoPrivacy=idrdquo header or RFC-3325 on their Outgoing Lines if they plan to place anonymous calls
wwwscopservcom
Preliminary Information|Bell E164
bull Bell will send call requests using E164 addressing prefixed with a ldquo+rdquo symbol in the From header and will use a national 10-digit number in the Request URI and To headersRequest-URI sip[10d-called-number][pbx-customer-domain]From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtTo ldquoJohn Doerdquosip[10d-called-number][pbx-customer-domain]
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull Calls for which the calling party is completely unknown will use the ldquoinvalidrdquo top-leveldomain in the From URI typicallyFrom sipUNKNOWNCALLERUNKNOWNCALLERinvalid
bull For customers who didnt subscribe to the ldquoCalling ID Name and Numberrdquo service featureAll calls will use the following origination syntaxFrom ltsipsiptrunkingbellcagt
bull Customers who subscribe to Bellrsquos toll-free service will receive the local conversion number instead of the toll-free number that was actually dialed by the caller
wwwscopservcom
Preliminary Information|Bell DNS
bull For inbound call routing DNS is used to determine which IP address(es) and port(s) should be used to reach the customerrsquos ScopTEL server The resolution is based on the PBXCPE FQDN (ex pbx1customercom) assigned to the trunk group selected to deliver the incoming call Note that customers do not have to be publicly authoritative on the domains as this is a closed client-server system running over private networks However domains have to be unique among Bellrsquos SIP Trunking customers
bull Bellrsquos Provider Domain is siptrunkingbellca
bull Note that on outbound calls customers must not use the public DNS in order to resolve the ldquosiptrunkingbellcardquo SIP domain Bell uses this domain as well as its French equivalent for its web presence
bull A static DNS A record must be created on the customerrsquos domain
bull The relationship must be siptrunkingbellca to the Primary SBC SIP Interface address
bull Example siptrunkingbellca 172300254254
bull This Customer Domain must be given to Bell Canada before the SIP Trunk can be delivered so this FQDN must be determined early in the order process
wwwscopservcom
Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
wwwscopservcom
Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
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Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell E164
bull Bell will send call requests using E164 addressing prefixed with a ldquo+rdquo symbol in the From header and will use a national 10-digit number in the Request URI and To headersRequest-URI sip[10d-called-number][pbx-customer-domain]From ldquoJohn Smithrdquo ltsip+[E164-callernumber]siptrunkingbellcagtTo ldquoJohn Doerdquosip[10d-called-number][pbx-customer-domain]
bull Anonymous calls will use the following syntaxFrom ldquoAnonymousrdquo sipanonymousanonymousinvalid
bull Calls for which the calling party is completely unknown will use the ldquoinvalidrdquo top-leveldomain in the From URI typicallyFrom sipUNKNOWNCALLERUNKNOWNCALLERinvalid
bull For customers who didnt subscribe to the ldquoCalling ID Name and Numberrdquo service featureAll calls will use the following origination syntaxFrom ltsipsiptrunkingbellcagt
bull Customers who subscribe to Bellrsquos toll-free service will receive the local conversion number instead of the toll-free number that was actually dialed by the caller
wwwscopservcom
Preliminary Information|Bell DNS
bull For inbound call routing DNS is used to determine which IP address(es) and port(s) should be used to reach the customerrsquos ScopTEL server The resolution is based on the PBXCPE FQDN (ex pbx1customercom) assigned to the trunk group selected to deliver the incoming call Note that customers do not have to be publicly authoritative on the domains as this is a closed client-server system running over private networks However domains have to be unique among Bellrsquos SIP Trunking customers
bull Bellrsquos Provider Domain is siptrunkingbellca
bull Note that on outbound calls customers must not use the public DNS in order to resolve the ldquosiptrunkingbellcardquo SIP domain Bell uses this domain as well as its French equivalent for its web presence
bull A static DNS A record must be created on the customerrsquos domain
bull The relationship must be siptrunkingbellca to the Primary SBC SIP Interface address
bull Example siptrunkingbellca 172300254254
bull This Customer Domain must be given to Bell Canada before the SIP Trunk can be delivered so this FQDN must be determined early in the order process
wwwscopservcom
Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
wwwscopservcom
Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
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Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
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Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
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Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
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Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
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Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
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Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
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ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
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Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
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Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
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About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
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Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
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Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
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Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
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Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
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Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
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Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
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Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
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Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
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Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
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Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
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Preliminary Information|Bell DNS
bull For inbound call routing DNS is used to determine which IP address(es) and port(s) should be used to reach the customerrsquos ScopTEL server The resolution is based on the PBXCPE FQDN (ex pbx1customercom) assigned to the trunk group selected to deliver the incoming call Note that customers do not have to be publicly authoritative on the domains as this is a closed client-server system running over private networks However domains have to be unique among Bellrsquos SIP Trunking customers
bull Bellrsquos Provider Domain is siptrunkingbellca
bull Note that on outbound calls customers must not use the public DNS in order to resolve the ldquosiptrunkingbellcardquo SIP domain Bell uses this domain as well as its French equivalent for its web presence
bull A static DNS A record must be created on the customerrsquos domain
bull The relationship must be siptrunkingbellca to the Primary SBC SIP Interface address
bull Example siptrunkingbellca 172300254254
bull This Customer Domain must be given to Bell Canada before the SIP Trunk can be delivered so this FQDN must be determined early in the order process
wwwscopservcom
Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
wwwscopservcom
Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
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Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell Trunk Group Types
bull Bell supports two types of trunk groups ldquoregularrdquo and ldquouniversalrdquo
bull Regular trunk groups are intrinsically anchored in a given rate center Only numbers of the same rate center can be assigned to a given regular trunk group Outbound calls routed through a given regular trunk group will appear local if the destination number is also within that rate center (local calling area) If not long distance charges will apply If long distance cost optimization is the goal selection of the outbound trunk group should be based on the destination number Equal access applies to regular trunk groups If the originating number and the selected trunk group are in different provinces calls which yield LD fees are not allowed The province of a trunk group is defined by its charge number
bull Universal trunk groups offer LD-free outbound calls when the destination is within Bells exchange carrier footprint independently of the originating number Outbound calls outside of this footprint bear LD charges from a Bell LD plan Numbers from different rate centers can be assigned to a given universal trunk group For all outbound calls against universal trunk groups (except E9-1-1) Dynamic Outgoing Name amp Number Display must be used in order for proper charges to apply
bull Casual long distance calls can be placed through universal trunk groups but LD fees would apply per the selected provider Bells VNET service is not compatible with universal trunk groups
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Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell Equal Access
bull With Bells SIP Trunking service customers can keep their existing long distance providers when using regular trunk groups Each regular outbound) trunk group can specify a different long distance provider Identification of these providers is done at service provisioning time
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
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Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
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Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
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Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
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Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
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Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell lsquootgrsquo
bull Bell supports the ldquootgrdquo header parameter in the ldquoFromrdquo ldquoP-Asserted-Identityrdquo or ldquoDiversionrdquo header Trunk group labels are determined at service provisioning time
bull The following syntax must be followed depending on the headers used (case-sensitive TG ID)
bull From sip[10-digit-caller-number][customerdomain]user=phoneotg=[trunk-group-id]
bull P-Asserted-Identity sip[10-digit-caller-number][customerdomain]otg=[trunk-group-id]
bull Diversion ltsip[10-digit-diverted-number][customerdomain]user=phoneotg=[trunk-group-id]
bull Under Static ONND this syntax must be followedReferred-By ldquotransferer namerdquo sip[10-digit-transferernumber][pbx-customer-domain]user=phone
bull Note that the ldquouser=phonerdquo URI parameter is required The ldquopbx-customer-domainrdquo must also match the PBX FQDN associated with the native Trunk Group of the number identified in the user part of the URI
bull Under Dynamic ONND this syntax must be followedReferred-By ldquotransferer namerdquo ltsip[transferer-number][customerdomain]user=phonegtNote that the ldquouser=phonerdquo URI parameter is required Also the domain must correspond to the customers general SIP Trunking domain
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
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Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
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Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Preliminary Information|Bell Redundancy
bull Bell will provide multiple SBC destinations for redundancy and these must be configured in the ScopTEL server according to ScopServrsquos application notes in this document
wwwscopservcom
Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
wwwscopservcom
ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
wwwscopservcom
Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
wwwscopservcom
Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
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SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
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Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
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Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
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Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
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Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
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Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
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Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
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Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
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Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
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ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
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Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
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Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
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About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
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Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
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Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
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Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
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Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
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Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
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Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
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Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
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Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
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Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
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Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
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CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
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CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
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CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
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CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
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Preliminary Information|Bell Capacity Management
bull Trunk groups provide a way to manage concurrent calling capacity (refer to the Trunk Groups section for more details) Each trunk group has three thresholds1 Maximum inbound simultaneous calls2 Maximum outbound simultaneous calls3 Maximum total simultaneous calls
bull For example a trunk group that has a value of ldquo10rdquo for each of these thresholds will accept either 10 inbound concurrent calls or 10 outbound concurrent calls or a mixture of both like 5 inbound and 5 outbound The ldquodirectionalityrdquo of a trunk group is therefore defined by the inbound and outbound thresholds
bull Capacity must be allocated during the order process with Bell Canada
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ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
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Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
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Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
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SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
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Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
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Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
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Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
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Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
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ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
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Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
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Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
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Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
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Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
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Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
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Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
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Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
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CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
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CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
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CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
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ScopTEL Software Prerequisites
bull You must have a valid copy of the ScopTEL software
bull Minimum software release scopserv-telephony25-597620170720
bull Minimum ScopServ Asterisk packages either asterisk11-11251-3 or asterisk13-13170-1
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Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
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Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
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Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
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SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
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Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
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Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
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Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
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Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
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Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
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Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
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Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
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ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
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Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
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Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
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Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
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Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
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Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
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Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
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CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
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CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
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CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
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Bell SIP Trunk Credentials Table ACustomer Number Static ONND ScopTEL From Domain Dynamic ONND SCopTEL From
Domain
Provided by Bell and used to format the native SIP From Domain when using Static ONND
Format [Customer Number][Customer Domain]user=phone
Format [Customer Domain]otg=[Trunk Group ID]user=phone
Example customer123
Example customer123pbx1customercomuser=phone
Example pbx1customercomotg=cst123_9055551212user=phone
Provider Domain Customer Domain Trunk Group ID Username Trunk Password
Provided by Bell Canada Provided by Customer then used in From Domain
Provided by Bell Canada Provided by Bell Canada Provided by Bell Canada
Example siptrunkingbellca
Example pbx1customercom Example cst123_9055551212 Example cst123_9055551212
Example Bell Username
DIDs Pilot Number Primary SBC SIP Interface Secondary SBC SIP Interface
RTP Ports
Ordered by Customer Example Block 9055551212-1222
Provided by Customer Example 9055551212
Customer co-ordinates the address with Bell Canada Example 17230254254
Customer co-ordinates this with Bell Canada Example 17230254253
Provided by Bell Canada
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Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
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Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
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SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
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Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
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Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
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Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
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Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
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Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
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Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
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Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
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Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
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ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
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Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
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Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
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Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
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Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
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Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
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Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
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Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
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Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
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ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
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CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
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CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
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CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
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CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
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Configuring Bell Primary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Primary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
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Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
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SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
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Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
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Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
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Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
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Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
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Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
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Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
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Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
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Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Configuring Bell Secondary SBC DNS A Record Using the ScopTEL Network Manager
bull Go to Network ConfigurationgtStatic Hosts
bull Add a New Static Host
bull Enter the Secondary SBC SIP Interface IP address provided by Bell Canada and configure the hostname siptrunkingbellca (this example uses the info located in Table A)
bull Click Add
bull Click Commit on the Network Manager
wwwscopservcom
SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
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Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
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Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
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Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
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Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
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Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
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Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
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Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
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Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
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CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
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CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
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CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
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CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
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SIP Channel Configuration
bull You must login to the ScopTEL server and configure the SIP Channel settings to support Progress and disable Premature Media This is required to support Early Media
bull This is a global SIP channel setting and it will apply to all SIP endpoints and trunks
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
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Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
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Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
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Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
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Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
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Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
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Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
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Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Primary and Secondary SBC Trunks for Redundancy
bull Two VoIP Interfaces must be configured as SIP trunks using either Static or ONND Caller ID delivery
bull Each trunk must use a different Destination IP and have a different name
bull These trunks will later be used to configure Incoming and Outgoing Lines with failover
bull The following documentation refers to the creation of a Primary SBC trunk and a Secondary SBC trunk and the IP addresses for these trunks will vary depending on each installation It is up to the network administrator to provide multiple IP addresses for Bell Canada to assign the SIP trunk to the customerrsquos private SIP-T network These addresses are recommended to be class B or C private address schemes Recommended subnet mask is 255255255224 (2048 possible subnets and 30 hosts per subnet)
bull Both the Primary and Secondary trunks must be built either using Static ONND or Dynamic ONND configurations Do not create both Static ONND AND Dynamic ONND trunks This trunk selection is determined by the caller ID service type ordered for this trunk Follow these application notes for ONE of these options NOT BOTH
bull Static and ONND configurations are virtually identical except for the From Domain context specified use the examples in Table A for the correct format
bull Network Options and other tab settings can share the same configuration Only the General tab effects the unique name of the trunk and the server tab effects the SBC Addresses and the ONND configuration
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
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Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Primary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellprimarysbc
bull Click on the Server tab
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Primary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Primary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Secondary SBC SIP Account
bull Go to Interfaces and Add a new VoIP Account
bull Trunk Type Friend
bull Name = bellsecondarysbc
bull Click on the Server tab
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Secondary SBC SIP Account Static ONND
bull Use this Server configuration if you must support Static ONND
bull Substitute the variables using Bell account documentation
bull [Customer Number][Customer Domainuser=phone
bull This From Domain text is taken from the example in Table A
bull customer123pbx1customercomuser=phone
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Secondary SBC SIP Account Dynamic ONND
bull Use this Server configuration if you must support Dynamic ONND
bull Substitute the variables using Bell account documentation
bull [Customer Domain]otg=[Trunk Group ID]user=phone
bull This From Domain text is taken from the example in Table A
bull pbx1customercomotg=cst123_9055551212user=phone
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
SIP Network Settings
bull Since Bell Canada requires a direct layer 3 connection to the ScopTEL server to provide a SIP-T Interface the Trunk will never be behind NAT
bull T38 Faxing support requires that you enable Can Reinvite mode
bull Insecure Port and Invite should be enabled
bull Qualify must be enabled
bull When done click on the Options tab
wwwscopservcom
SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
wwwscopservcom
Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
wwwscopservcom
Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
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SIP Options Settings
bull Enable P-Asserted (PAI) should be sent [x]
bull Optional T38 Faxing support requires to enable Fax T38 Gateway
bull For more details on fax support refer to httpsblogscopservcom201405configure-scoptel-t-38-fax-gateway
bull When done click Add
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
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Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
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Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
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CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
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Redundant SIP Trunk Configuration Summary
bull Once the VoIP Interfaces are added the configuration should look something like this
wwwscopservcom
Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
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Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
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Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
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Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
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Incoming Lines General
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Incoming Line to process the same DNIS from either trunk on an incoming call
bull Click on Destination
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
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Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
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ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
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Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
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Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
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Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
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CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
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CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
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CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
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Incoming Lines Destination
bull Navigate to Incoming Lines and click Add a new Incoming Line
bull In the General tab Extension (DNIS) field you must enter the Bell Canada supplied DID number
bull You must select your Bell Canada Trunks
bull Click on Destination
bull Choose a Destination
bull Refer to httpsblogscopservcom201312scoptel-incoming-lines-ringing-service-modes for more information on Incoming Lines
bull Click on the Options tab
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Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
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Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
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Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
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Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
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Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
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ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
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Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
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Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
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About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
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Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
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Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
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Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
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Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
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Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
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CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
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CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
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CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
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CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
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Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Incoming Lines Destination Diversion
bull If you are forwarding to an external number you should enable the Add Call Diversion SIP header [x]
bull The Diversion Destination uses the DNIS configured on the Incoming Line by Default but can be modified to support any custom text required
bull The Diversion Reason is optional
bull Change the Maximum ring time to any required value for this line After this maximum ring time times out the Incoming Line will execute the rule in Destination 2 If Destination 2 is not configured then the dial plan will execute a hangup
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Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
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Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
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ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
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Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
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Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
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About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
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Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
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Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
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Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
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Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
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Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
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Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Incoming Lines Options
bull You must enable these options on all Incoming Lines else Incoming Calls will not work
bull Uncheck the Answer the Line option
bull You must Enable Indicate Progress
Enable In-Band Progress Information is required to support Bell Canadarsquos Early Media requirements refer to httpswwwietforgarchiveiddraft-ietf-sip-183-00txt if you require additional information
bull Click Add when done
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
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Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
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ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
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Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
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About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
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Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
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Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
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Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
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Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
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Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
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Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
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Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
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Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
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Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
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Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
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Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
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Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Line Prefixes
Since Bell supports the following Prefixes you must build Outgoing Lines to support each prefix and automatically manipulate digits sent to the trunk and allow for restrictions applied to Class of Service objects
E164 number with a leading ldquo+rdquo10 digits and 1+10 digits for local and long distance call0+10D call (operator assistant North-America LD call)01+International NDC (from 8 to 35 digits operator assistant international call)011+International call101+xxxx+NDC call (from 13 to 40 digits casual dial call) Dial 101 + (Carrier Code) + 1 + (area code) + (number)211 311 411 511 611 711 811 9111-xxx-555-1212310-xxxx callToll Free call 800 888 877 hellip700900 and 976 call0 (operator call)00 (LD provider operator call)67 prefix to suppress outgoing Caller ID using RFC-3323 or RFC-3325
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
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Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
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Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
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Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
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Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
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Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Custom Dial Plan Strings
bull X matches any digit from 0-9 bull Z matches any digit from 1-9 bull N matches any digit from 2-9 bull [1237-9] matches any digit or letter in the brackets (in this example 123789) bull wildcard matches one or more charactersbull wildcard matches zero or more characters immediately
Examples
bull NXXXXXX matches a normal 7 digit telephone numberbull 1NXXNXXXXXX matches an area code and phone number preceded by a onebull 9011 matches any string of at least five characters that starts with 9011 but it does not
match the four-character string 9011 itself bull matches a single key press
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
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Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Custom Dial Plan Stringsbull Dial String = Matching Pattern
bull Access Code Prefix = Outgoing Dial Plan Prefix This digit isalways stripped and never passed to the trunk
bull Note optionally use this to add an access code like 9 fora PBX or site to site access code
bull Number of digit to strip = Number of leading digits strippedfrom the ldquoDial Stringrdquo
bull Prefix to add to Number = The digit(s) prefixed to the outgoingcall
bull Authentication (PIN) can be used to force user authenticationbefore call is sent to the trunk
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
ENUM and E164 and Long DistanceInternational Calls
bull RFC 6116 ENUM Protocol httpstoolsietforghtmlrfc6116
bull This document discusses the use of the Domain Name System (DNS)[RFC1034] [RFC1035] for storage of data associated with E164 [E164] numbers and for resolving those numbers into URIs that can be used (for example) in telephony call setup This document also describes how the DNS can be used to identify the services associated with an E164 number This document includes a Dynamic Delegation Discovery System (DDDS) Application specification as detailed in the document series described in [RFC3401] This document obsoletes [RFC3761]
bull E164 httpswwwituintrecT-REC-E164-201011-Ien defines a general format for international telephone numbers Plan-conforming numbers are limited to a maximum of 15 digits excluding the international call prefix The presentation of a number is usually prefixed with the plus sign (+) indicating that the number includes the country calling code When dialing the number must typically be prefixed with the appropriate international call prefix (in place of the plus sign) which is a trunk code to reach an international circuit from within the country of call origination
bull A good reference to International Country Codes can be found at httpscountrycodeorg
bull E164 formatting
bull A telephone number can have a maximum of 15 digits
bull The first part of the telephone number is the country code (one to three digits)
bull The second part is the national destination code (NDC)
bull The last part is the subscriber number (SN)
bull The NDC and SN together are collectively called the national (significant) number
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Feature Code Block Caller ID|Privacy 67
bull In order to customize 67 Privacy you must disable the 67 feature code and create customized Outgoing Lines using the 67 Prefix
bull Navigate to Configuration TelephonygtFeatures Code and remove the 67 feature code from the Block Caller ID field
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Common Dial Options
bull This Dial Options settings must be configured on ALL Outgoing Lines in order to support Bell Canadarsquos Early Media requirements Outgoing Calls will fail unless this option is configured
bull httpswwwietforgarchiveiddraft-ietf-sip-183-00txt
bull You must Enable Indicate Progress
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click Add when done
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
About Group IDrsquosbull Entered in the form of an integer
Example 1The Group ID allows the same Dial String to be shared by multiple Trunks And also allow for various Dial String Dial Options Caller ID optimizations per tenantExampleTenant = customerabcName = customerabcXGroup ID = 1Trunk = VoIP Interface 5551234Dial String = XPrefix to add to Number =
bull Tenant = customerxyzName = customerxyzXGroup ID = 2Trunk = VoIP Interface 5552234Dial String = XPrefix to add to Number = 1
bull Creating both of these Outgoing Line objects will allow either Outgoing Line to be included in a tenants Class of ServicegtOutgoing LinesExampleTenant = customerabcgtClass of Service = defaultOutgoing Line = customerabcX (Group 1)
bull Tenant = customerxyzgtClass of Service = defaultOutgoing Line = customerxyzX (Group 2)
bull UsageAn extension belonging to tenant customerabc dialing 5551212 will select from trunk 5551234 and pass digits 5551234 to the trunk
bull An extension belong to tenant customerxyz dialing 5551212 will select from trunk 5552234 and pass digits 15551212 to the trunk
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|67NXXNXXXXXXbull Click on Add a new Outgoing Line
bull On the General tab you must name the Outgoing Line
bull You will have to create many Outgoing Lines with custom Dial Strings
bull Name must be descriptive and you will add these Outgoing Lines to Class of Service objects so extensions can have access to these Outgoing Lines
bull This example uses 67NXXNXXXXXX For local North American dialing
bull This example also uses example Group ID 1 as will all other examples
bull You must select your Bell Canada Trunks using the drop list for Multiple Trunks (VoIP Account) and choose both bellprimarysbc and bellsecondarysbc trunks using the select button This will allow the Outgoing Line to failover to the Secondary SBC if an INVITE to the Primary SBC fails The arrow buttons are used to increase or decrease priority of the trunk The bellprimarysbc must be set with the highest priority
bull Click on the Dial String tab when done
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|67NXXNXXXXXX
bull For Type use the drop list to select Custom Dial String
bull Enter the text 67NXXNXXXXXX
bull Number of digit to strip = 3 (this will strip 67 from the dialed digits passed to the Trunk)
bull Click on Dial Options when done
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
bull The proceeding Privacy Options are Mandatory for Caller ID blocking
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Preferred Identity (RFC-3325)
bull For any Outgoing Line to support privacy it is recommended to use RFC-3325
bull Edit any existing Outgoing Line and navigate to the Caller ID tab
bull Enable the Option for Send Preferred Identity (RFC-3325) compliant Privacy headers (SIP)
bull The text in lsquoP-Preferred Identity (RFC-3325) contentrsquo is customizable and must be entered in the correct format example telAnonymous or telPrivate
If text telPrivate is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telPrivate
P-Asserted-Identity 214 sip5555551212mydomain
If text telAnonymous is entered then the SDP will resemble
Privacy id
P-Preferred-Identity telAnonymous
P-Asserted-Identity 214 sip5555551212mydomain
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Anonymous P-Asserted-Identity
bull For any Outgoing Line to anonymize P-Asserted Identity the Presentation indicator must be Prohibited as in this example
The resulting SDP will resemble
Privacy id
P-Preferred-Identity lttelAnonymousgt
P-Asserted-Identity Anonymous sipanonymousanonymousinvalid
bull Once these Privacy Options are configured Add the Outgoing Line
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 671NXXNXXXXXX
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|671NXXNXXXXXX
bull Change the Dial String to 671NXXNXXXXXX
bull Number of digit to strip 4
bull Stripping 4 digits will strip 671 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 6719055551234 will be passed to the trunk as +19055551234 and the resulting Caller ID outbound will be Anonymous
bull Click on Copy when done
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|67tollfree
bull Edit Line 67NXXNXXXXXX
bull Change the Name to 67tollfree
bull Click on the Dial String tab
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|67tollfree
bull Change the Dial String Type to Dial String
bull From the Dial String Drop List select
Toll Free (1-800844855866877888)
bull Access Code (Prefix) 67
(Access Codes are always stripped)
bull Click on Copy when done
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Lines|Banned Prefixes
bull In order to allow wild card patterns but also block specific prefixes such as Premium numbers like 1900 1976 you need to create one or more Banned Prefix options
bull To create a Banned Prefix object go to LinesgtBanned Prefix and Click on Add a new Banned Prefix
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Lines|Banned Prefixes
bull Name the Banned Prefix
bull In the Prefix text field you can enter an ASCII list of prefixes separated by a space which you can include later in your Class of Service(s) applied to each ExtensionApplicationAuto Attendant etchellip
bull This text example includes a list of commonly used premium prefixes and the overrides often used to defraud a system
bull Example
bull 1976 1900 671976 671900 01976 01900 0011
bull Once you have configured your Prefix list click on the Destination tab
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Lines|Banned Prefixes
bull Configure the Destination as desired this document will set the destination to Congestion
bull Click Add when done
bull You will apply the Banned Prefix to your Class of Service(s) later
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 1NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to 1NXXNXXXXXX
bull Number of digit to strip 1
bull Stripping 1 digit will strip 1 from the dialed digits
bull Prefix to add to number +1
bull Will add +1 prefix to the wild card pattern NXXNXXXXXX And send all digits to the trunk in E164 format
bull Example Dialed digits 19055551234 will be passed to the trunk as +19055551234
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|1NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line NXXNXXXXXX
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Change the Type to Custom Dial String
bull Change the Dial String to NXXNXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|NXXNXXXXXX
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|tollfree
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line tollfree
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|tollfree
bull Change the Type to Dial String
bull Change the Dial String to Toll Free (1-800844855866877888)
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|tollfree
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|011X
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line 011X
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|011X
bull Change the Type to Custom Dial String
bull Change the Dial String to 011X
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|011X
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|operatorassisted
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line operatorassisted
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|operatorassisted
bull Change the Type to Custom Dial String (Multiple)
bull Enter each Dial String separated by a carriage return
0011X
01976XXXXXXX
01900XXXXXXX
01NXXNXXXXXX
00
0
bull WARNING operatorassisted calls can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|operatorassisted
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|casualdial
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line casualdial
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|casualdial
bull Change the Type to Custom Dial String
bull Change the Dial String to 101XXXX[01]XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|casualdial
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|carrierservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line carrierservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|carrierservices
bull Change the Type to Custom Dial String
bull Change the Dial String to [2-8]11
bull Click on Dial Options
bull NOTE To avoid dial plan conflict you cannot have any local extensions which match the following extension numbers
bull 211
bull 311
bull 411
bull 511
bull 611
bull 711 (this includes parking lots)
bull 811
bull This can be avoided simply by making all local extensions and parking extensions 4 digits in length or longer
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|carrierservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|premiumservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line premiumservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull WARNING premiumservices can incur a high cost and care should be taken before allowing this Outgoing Line in a Class of Service Including this Outgoing Line in a Class of Service is NOT recommended on an business class PBX
bull Click on Dial String
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|premiumservices
bull Change the Type to Custom Dial String (Multiple)
bull Enter the following text into the Dial String separating each entry with a carriage return
1976XXXXXXX
1900XXXXXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|premiumservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|businessservices
bull Go to Outgoing Lines and Click on Add a new Outgoing Line
bull Name the Line businessservices
bull Change the Group ID to 1
bull Change the Trunk to Multiple Trunks
bull Include both SIP Interfaces using the Select button
bull Click on Dial String
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|businessservices
bull Change the Type to Custom Dial String
bull Enter the Dial String 310XXXX
bull Click on Dial Options
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|Common Dial Options
bull You must Enable Indicate Progress for ALL Outgoing Lines
bull Other options shown are recommended but are customizable and not specific to Interop Settings
bull Click on the Caller ID tab
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Outgoing Lines|businessservices
bull Check the box to Enable Presentation indicator and select the Presentation Allowed Passed Screen option
bull The Caller ID Number and Caller Name options are generic options and arenrsquot mandatory They are not mandatory because each Extension can override the Outgoing Caller ID of the Outgoing Line using each Extensionrsquos Caller ID tab However if each extension will send the same Outgoing Name and Number then these fields should be filled in on Each Outgoing Line
bull Click on Add when done
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Emergency Lines
bull Emergency Lines allow multiple actions to occur when an Extension dials 911 or any other number required to dial Emergency Services
bull Possible Actions include
bull Play a Message(s) to one or more extensions
bull Bridge Extension(s) to the caller
bull Description Conference another extension such as a security position once the Emergency Call is established by the caller
bull Page and Announce
bull Description Page one or more extensions including any extension supporting Multicast relay
bull Email
bull Description Record the phone call and email a copy of the call to a preconfigured email address(es)
bull SMS
bull It is also possible to customize per Extension the Outgoing Caller ID Name and Number when the Emergency Line is dialed TIP EditExtensiongtCaller ID tab
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Emergency Lines
bull Before Emergency Lines can be created you must enable the module in Telephony Modules and Save your change
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Emergency Lines|Add a new Line
bull Navigate to LinesgtEmergency Lines
bull Add a new Line
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Emergency Lines|Options
bull Emergency Number default is 911
bull This is the digits dialed by the extension or application to execute the Emergency Call
bull Number to Dial are the actual digits sent to the Trunk (in case any special prefix or dialed digits are required) Default 911
bull Once these requirements are satisfied (defaults should be sufficient) click on the Options tab
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Emergency Lines|Options
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Emergency Lines|Notification
bull Trunk select Multiple Trunks and use the Select button to include the Trunks
bull The Record all Outgoing call option is optionaland disabled by default But in this example it is enabled
bull Once complete click on the Notification tab if you want to complete the optional step of adding Notification options
bull Click on Add when you have completed all required Notification Actions
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
ManagergtClass of Service
bull Before proceeding to configure Class of Service objects please read this pre-requisite knowledgebase article at httpsblogscopservcom201710how-to-configure-class-of-service-objects
bull Go to ManagergtClass of Service
bull You will see a Class of Servicegtdefault for each tenant which by default allows all Services Applications Outgoing Lines
bull It is recommended you Edit the default Class of Service so that each Class of Service so that each Outgoing Line can be re-ordered into the correct priority Some Class of Service objects should not be included based on individual security concerns iehellip premiumservices should not be included if extensions and or applications should be disallowed from calling these services
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Class of Service|Outgoing Lines
bull Edit the Class of Service and click on Outgoing Lines
bull Uncheck the Enable All Outgoing Lines option
bull Click on the Select button to start adding Outgoing Lines to the allowed list
bull NOTE Class of Service uses digit pattern matching to match the most explicit pattern match first It is critical to ensure that the order in which Outgoing Lines is prioritized using the up and down arrows after adding Outgoing Lines to the list
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
CoS|Emergency Lines
bull Use the Drop List selector to choose Emergency Lines
bull On the left side column click to highlight 911 (911) and use the gtgt button to add to the right column
bull Click OK
bull This ensures that 911 pattern matches will always be matched first
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
CoS|Outgoing Lines
bull Use the Select button again to add additional Outgoing Lines to the Allow Outgoing Lines list
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
CoS|Outgoing Lines
bull This is the recommended orderpriority of Outgoing Lines
bull NOTE that premiumservices and operatorassisted and casualdial Outgoing Lines have not been included Excluding those Outgoing Lines from the CoS removes those prefixes from the default CoSHowever as an additional security measure click on the Miscellaneous tab
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
CoS|Outgoing Lines
bull Enable Banned Prefix List to include by checking the premiumnumbersbannedprefixes (default) box
bull Click on Add when done
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
wwwscopservcom
Extensions|Class of Service
bull By default all Extensions are assigned Class of Service default
bull This means that by default all Extensions will have the Outgoing Lines Services Applications that were previously applied to the default Class of Service object Therefore any additional modifications to the default Class of Service will be automatically applied to any other Telephony object which is already assigned the default Class of Service
bull Unlimited additional Class of Service objects can be created and may be assigned to Extensions Applications Outgoing Lines etchellip at any time
Congratulations
Congratulations