SCHOOL-TO-WORK TRANSITION (EMPATHIZE AND DEFINE)

EMPATHY MAP

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Name Nandini Raj

Education Bachelors in Computer Application (BCA)

Job Status Trainer Software Engineer

Situation Joining IT firm as Trainer software engineer, and does not know what to expect there.

STAKEHOLDER

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First day in Office

Asked to go through company policies and procedures.

SAY

Read Product User Manual and understand the product.

Interact with Product using User Manual.

Prepare a list what she could understand, and what she could not understand.

I went into my job not knowing what i needed to do, but my experience when I did my project during my degree helped me.

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I did not have the opportunity to observe the person that i had interviewed.

DO

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THINK

Nandini Raj

She is prepared for job, but does not know how to put degree knowledge into job.

She is also fearing for failure. If she does meet the manager expectation.

How she will mingle with colleagues.

She feels lack real time working knowledge to missing.

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FEEL

She need to find a mentor who will share their experience and knowledge.

She need to mingle with colleagues .

Attain technical training

She should not feel shy to ask question and doubt.

PROBLEM STATEMENT AND INSIGHT

Nandini, is new to IT industry, inexperienced, lacks real time working knowledge.

But she is young, hardworking, read to learn, which will help her in keepup with job.

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THANKS