scelc 2014 impact & assessment of summon @ usc
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Impact & Assessment of Summon @ USC
Beth Namei, University of Southern California
3/5/2014
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USC’s Two Major Discovery Service Implementation Goals:
#1: Provide better discoverability of our subscription and purchased content (via a unified access point) #2: Provide relevant results
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Goal #1: Provide better discoverability of our subscription and purchased content (via a unified access point)
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757 (# of our subscription e-resources)
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85% (647) of our database content is indexed by
Summon
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62,797 # of journals indexed in Summon
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OpenURL ClickThroughs to Full-Text
Summon added as default search option on the libraries’ homepage (July 2010)
Summon rolls out Direct Linking to Full-Text, bypassing the OpenURL link resolver (Nov. 2011)
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Top Referring Sources to Full-text Content (via our OpenURL link-resolver)
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In March 2013, 32 A&I databases were added to USC’s Summon instance. This led us to revise goal #2: Provide better discoverability and access to information, via a single search box, regardless of whether we own or subscribe to the content.
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March 2013: 32 A&I databases were turned on in Summon
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New ILL Accounts Created There was a 25% increase in new ILL accounts after March 2013, when USC added an ILL button to Summon
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Typical complaints about our catalog: Even if you know the title of the book you're looking for, HOMER searches
often result in random/not relevant results. I find myself going to WorldCat just to locate books in our library! We need a better search engine.
...say I was trying to find out if the library has "The Name of War" by Jill
Lepore. If I search "Name of War" or "The Name of War" as the title, HOMER gives me a list of results that are totally wrong. In fact, the first result is "Domesticating Vigilantism in Africa." What?? On the other hand, if I go to Google Books or WorldCat and type in "The Name of War," Lepore's book is the very first result.
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April 2010 - Pre-Summon homepage
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July 2010 - Summon is launched as the default tab
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July 2012 - Summon-centric homepage (Homer tab is removed)
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The catalog is still an option, just a less prominent one:
via a drop-down menu
an icon below the main Summon search box
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Summon added as default search tab (July 2010)
Catalog search tab removed from homepage (July 2012)
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Over 3 Million Summon Searches in 2013
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How Users are Getting to the Catalog (2013)
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Success! We have received no complaints about our catalog’s (bad) relevancy since July 2012
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But…users are still not completely satisfied with the
results they’re getting from Summon
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Usability Study of the Homepage, 2013
The USC’s version of Quick Search just doesn’t generally turn up reliable results for me. I’ll search a very obvious keyword or a very specific keyword and it won’t turn up the most relevant results first even though I know the highly relevant results are in there it won’t bring them up so it’s probably a backend USC libraries problem with the Quick Search function. But because it’s difficult to narrow down by content and by type that I want and because the results just aren’t that relevant or they don’t turn up the best results first, I tend not to use Quick Search. Unless I’m feeling really, really lazy and I have to turn something in in 20 minutes and I’m like ‘whatever’s on top, I’ll take that!
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What impact has implementation of Summon had on library instruction and reference service at USC?
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Results from instruction survey Surveyed 47 instruction/reference librarians; 25 responded
(53%) • 14 out of 15 librarians who teach introductory library sessions
for freshman writing courses teach Summon: o 1 does not teach Summon at all
o 3 spend 1/4 of the class session demonstrating it (10-20 minutes), but also demonstrate 1-2 (or more) other databases/tools.
o 6 briefly demonstrate it (no more than 5 minutes) before moving on to demonstrating other databases/tools (most of these respondents said they felt obliged to address it since it was so prominent on our website)
o 5 spend the majority of their teaching time demonstrating it
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Do you teach Summon in upper level/subject specific courses?
Yes: 12 No: 9 n/a: 4
Do you use Summon at the Reference Desk?
Yes 11 No: 12 n/a: 2
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In what ways (if any) has incorporating Summon into your instruction sessions changed your teaching?
A wide range of responses: • hasn’t changed my instruction at all • allows for more time on other resources • I spend less time with other [resources] to incorporate this one • allowed for less lecture time spent on our webpage and what a database is and
more focus on content type, evaluations, building a search. Also: I have significantly cut down my lecture time to allow them to figure out these things through hands on activities.
• I spend more time talking about the information cycle and what the different source types mean. I think it's allowed me to focus a little more on the higher-order skills of research because they don't have to be bogged down in the tool.
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What is the single biggest factor that would increase use of USC’s discovery system?
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better relevancy and
better linking