SCC Overview

About SCC

Largest independent technology solutions provider in Europe

5000+ Employees and a £2Billion Group Turnover

Flexible and caring by being privately owned by the Rigby Group

“Managed Service Provider of the Year” – Winner CRN 2015

WINNER

Group of Companies

SCC Managed Print Division

SCC Connectivity Division

SCC Telecoms Division

SCC Mobile Phone Division

SCC Financial Services Division

SCC Recent Awards

Managed Service Solution of the Year - WINNER The European IT & Software Excellence Awards recognises best practices in customer solutions by Systems Integrators, Solution VARs, MSPs and ISVs across Europe. (2016)

Managed Services Provider of the Year - WINNER The CRN Channel Awards represent the pinnacle of achievement in the UK market, rewarding outstanding performance in the IT channel. (2015)

Best Managed Service Desk - FINALIST The IT Service and Support Awards recognises the excellence of outstanding service desk teams and individuals and celebrates their success. (2016)

IT Project Team of the Year – WINNERThe Project Team award recognises excellence on a project which achieved the desired business benefits through best practices in governance, engagement and leadership. (2016)

Best IT Outsourcing Company of the Year – WINNERThe Regional IT & Outsourcing Industry Awards (PIN) address IT and Outsourcing companies, celebrating the development of the industry on a regional level and to highlight its positive impact on the community. (2016)

SCC Recent Awards

Broadcast/Media Project of the Year - FINALIST Public Sector Project of the Year - FINALIST Corporate Project of the Year - FINALIST The AV Awards celebrate, recognise and reward all that is good across the audio visual industry. (2015)

The Public Services Digital Delivery Award - FINALIST Recognised for the successful delivery of a Data Centre transition project into the Skills Funding Agency (SFA) by leading DC & cloud publisher and analyst Datacentre Dynamics. (2015)

Gold – Science & Technology - WINNER The International CSR Awards recognise responsible companies who care for their employees, the community, partners, customers and suppliers. (2015)

Efficiency Initiative of the Year - FINALIST Electrical and Electronic Waste Innovation of the Year - FINALIST Corporate Recycler of the Year - FINALIST The National Recycling Awards recognise and highlight the excellence and innovation present throughout the recycling and resource management sector today. (2015)

Our Focus

Technology

SCC works with mid-market and enterprise sized organisations to help reduce cost and improve efficiencies through ;

HybridCloud

Connectivity

& Telecoms

ProfessionalServices

Managed Services

SupplyChain

Technology Solutions

Capital

Technology

EnterpriseInfrastructure

Audio Visual

Big Data &Analytics

Network Security End User Compute

Technology Solutions

EnterpriseInfrastructure

Audio Visual

Big Data &Analytics

• Hardware and Services - SCC are able to architect, supply, install, integrate, manage and support Enterprise Infrastructure.

• Virtualisation - SCC hold the highest accreditations with VMware, Citrix and Microsoft.• Storage & Servers - SCC are leading partners with HP, IBM, Lenovo, EMC, Oracle and NetApp. • Disaster Recovery – From off site back up to site replication, we work with the leading partners to meet

your DR SLA in the cloud or on premise.• Converged infrastructure – We are converged infrastructure specialists and can help reduce the cost and

complexity of deploying infrastructure components individually.

• Display & Digital Signage – We work with leading brands to enable the projection of brand messaging, information and targeted adverts using media displays, video walls and projection.

• Video Conference – SCC offer traditional VC solutions as well as video conference as a service hosted in SCC’s data centres.

• IPTV & Video on Demand – TV services delivered across your network, whether to a large format display or to an individual users desktop.

• Analytics – SCC has an established partner eco system which has worked with the biggest names in the UK to provide intelligent analytic solutions and consultancy across all areas of analytics.

• Data Warehouse – SCC works with the leading vendors in the industry to create the right solution

Technology Solutions

• LAN/WLAN/WAN – SCC works with the leading vendors & Telco's to provide network design, deployment and migration.

• Monitoring – SCC is able to monitor networks from its NOC (Networks Operations Centre).• Network Analysis – SCC has a wide range of network analysis services and consultancy.• Remote Networking – SCC has a wide range of solutions to allow end users to connect remotely.• Future Proofing – SCC can work with you to ensure your network is future proofed for cutting edge

technologies such as Application Centric Infrastructure, Unified Computing & Data Centres.• Accreditations – SCC is the highest level of partner with Cisco, HP, Cisco Meraki and one of the most

accredited partners in the UK for networking.

• Virtual Desktop – As one of only 5 UK Platinum Citrix partners in the UK and one of only 3 VMWare partners in the UK which hold a direct relationship with VMWare HQ in the USA, we offer a wide range of Citrix and VMWare products and services.

• End User Compute – SCC can help your users become more mobile and access business critical data when and where they want and from any device they choose.

• MDM – SCC can provide full Mobile Device Management from configuration, security and support.• Application Store – Give users an app store to easily request access and receive pre-packaged applications.

• Security – SCC partners with the leading vendors including Cisco, HP, F5, Fortinet, Symantec and IBM to name a few of the many to help you overcome your security challenges.

• SIEM – SCC works with IBM to provide Security Incident Event Management solutions• NextGen Firewalls – SCC’s expert’s keep clients secure with Unified Threat Management.

Networks

Security

End User Compute

Hybrid Cloud

Capital

Hybrid Cloud

Data Centre Services

Co-locationServices

PublicCloud

CloudAssessments

Universal Cloud

Gateway

Decision Engine

Hybrid Cloud

Data Centre Services

Co-locationServices

PublicCloud

• Tier 3 Data Centres – SCC owns and operates Tier 3 Data Centres and is a top 3 Independent, UK Data Centre provider.

• Infrastructure as a Service – SCC offers Fully Managed and Hosted infrastructure including severs, storage, backup and application hosting from its own Data Centres

• Hosting – SCC can host your applications, technology, video conferencing, SharePoint• Disaster Recovery – SCC offers tailored disaster recovery and offsite replication • Connectivity – SCC through its subsidiary Fluidata can provide superfast connectivity to and from the data

centre.

• Co-location – Host your equipment in our award winning Data Centres and manage it yourself• Managed Colocation - Host your equipment in our Data Centre and let SCC fully manage it for you

24x7x365 or just the elements you don’t wish to manage yourself.

• SCC Cloud+ - A flexible and dynamic infrastructure that can be provisioned on a pay as you go model which allows you to scale up and down quickly. Pay for the services you consume to save on capital expenditure and add in managed options such as security services, server monitoring, management and service desk.

Hybrid Cloud

Assessments

Universal Cloud

Gateway

Decision Engine

• Shadow IT – We use SCC’s Shadow IT service to identify costs, security and compliance implications. Let SCC check what applications across your network are being used without authorisation. We can provide this as an audit or an ongoing service.

• Cloud Readiness – Our Cloud Readiness Assessment provides thought leadership and guidance for customers looking to exploit cloud.

• Single interface– SCC’s Universal Cloud Gateway offers a single interface for procurement, billing, management, service reporting, helpdesk and availability for your cloud services.

• Cloud broker – Manage your cloud public and private cloud from our online system. Quickly procure or turn off cloud services such as AWS, Azure and SCC Cloud+ through an online storefront.

• Unified service reports – Access unified service reports for your cloud services through the portal.• Unified billing reports – Access your billing information for your cloud services through the portal and

receive one invoice.• Shadow IT reports – Access shadow IT reports on cloud usage and compliance of unsanctioned Cloud

services.

• SCC Cloud Decision Engine – Deciding which cloud provider to use to host your application is extremely hard work. AWS offers 38 types of services and Azure 25 alone. SCC’s Decision Tool checks several providers and produces easy to read reports to allow customers to compare total cost of ownership, security, compliance etc. to see which offering best meets their requirements.

Connectivity & Telecoms

Capital

Connectivity & Telecoms

Wide AreaNetworks

Wi-Fi& BYOD

Handsets & Data Services

Telephony & Call Centres

Skype &Office 365

Network Carriers

Connectivity & Telecoms

Wide AreaNetworks

Wi-Fi& BYOD

Handsets & Data Services

• Connectivity services – Through our connectivity division Fluidata we provide a full range of connectivity services including ADSL, FTTC, ETM, Fibre, Copper, DSL Bonding, Leased Lines and Satellite.

• One contract – SCC can offer one contract for multiple technologies and carries across all your sites• WAN – Utilise SCC’s multimillion pound core network with award winning MPLS and VPLS

capability for a true scalable private network that acts as an extension of your LAN.

• BYOD– SCC can design and install your Bring Your Own Device scheme.• Wi-Fi – SCC can supply, install, manage and support your Wi-Fi Networks and partners with leading

vendors to provide Wi-Fi analytics.

• Handsets – Through our mobile phone division, OnePoint, we can supply you with your mobile devices from the leading manufactures.

• Voice & Data Services - We can provide you with your mobile call plans and data services and provide monthly tariff reviews and quarterly adjustments to ensure you are on the best plan possible.

• Multi Carrier SIM– We can provide you with multi carrier Sim cards to ensure your devices always receive the best reception.

Connectivity & Telecoms

Telephone & Call Centres

Skype & Office 365

Network Carriers

• Telephony Solutions – Through our telecoms division SIPCOM we provide full telephony solutions including VOIP, PBX, IPPBX, Hosted PBX , SIP, Call recording and solutions for call centres.

• Telephony Services - We provide project management, support, cloud migration, deployment and integration services.

• Unified Communications – SCC can transform the way you work with one collaborative tool Skype for Business and take care of your hosting needs.

• Office 365 Migration –With SCC’s Gold Competency for Cloud Productivity we have done some of the largest office 365 migrations in the UK.

• Call Recording – Quickly review calls whilst demonstrating that FCA & PIC DSS call recording rules have been followed.

• WAN – Fluidata has combined as many infrastructure networks as possible and created the largest network of its kind by working with 15+ providers including Virgin, BT, Videophone, Three. This allows SCC to combine the best of each network. This lets our customers get the best carrier for each scenario, have one contract/provider to manage it all whilst still harnessing their buying power across all their sites.

Professional Services

Capital

Professional Services

Transformation Solutions

Collaboration End User Computing

Networking & Security

Enterprise Platforms

Transformation Delivery

Professional Services

Transformation Solutions

Collaboration

End User Computing

SCC’s Transformation Solutions Team is our primary pre-sales interface to your customers for large complicated transformation projects. The team is made up of highly experienced solution architects, capable of defining requirements and knitting together the complex activities from all our divisions.

• Transformation Programmes• Strategy and roadmap• Platform assessments• Vendor Independent Consulting

• Office365• SharePoint• Skype• VOIP• Video conferencing• Enterprise Voice & PBX integration

SCC’s Collaboration Team is home to our Office365 and traditional on premise capabilities in the collaboration space. SCC has developed turnkey methodology for taking customers on their journey to integrated collaboration services.

• Desktop Transformation• Application Delivery• Mobile Solutions• Virtual Desktop Infrastructure• General Microsoft Infrastructure• Technology Adoption• Application Packaging• Compatibility Testing

SCC’s EUC team focuses on transforming our customers digital workplace. We deliver solutions that give users access to their data and applications from a range of device types and access points to enable them to work where they want, when they want.

There are many client and supporting technologies available to select. Our EUC team helps you through the myriad of requirement and strategy decisions, capturing and analysis discovery data, designing and delivering infrastructure, culminating in device deployments and end user training.

Professional Services

Networking & Security

Enterprise Platforms

Transformation Delivery

• LAN & WAN• Security• Security Operation Centre

Services• Cyber maturity assessment• Breach Detection• Incident Response• Wireless & Mobility• Data Centre Infrastructure

SCC’s Networking and Security Team are highly certified and have a wealth of experience across multiple technologies, vendors and industry sectors.

The team is engaged at all stages of the solution from pre-sales through to design and deployment. SCC’s Consultants consistently provide a great customer experience in terms of quality and continuity.

• Storage• Compute• Server Virtualisation• Backup• Converged Solutions

SCC’s Enterprise Platform Team deal with the specification, design and implementation of a wide range of service and virtualisation technologies to provide a complete solution for both physical and virtual environments, encompassing all areas of data centre compute, storage and backup as well as converged solutions.

• Technical Delivery Governance• Resource

SCC’s Transformation Delivery Team represents a body of a Lead and Technical Architect that are highly experienced in leading the delivery of complex transformation activity. They are typical engaged in long-term complex transformation programs to provide technical stakeholder management and to manage technical deliverables. The Lead Architect role peers to the project manager to provide overall technical assurance and governance within a transformational program.

Managed Services

Managed Services

ITService Desk

OngoingDatabase

Assessment

Managed Print

Estate

Maintenance& Remote

Management

Enterprise Platform Support

ApplicationPackagingServices

Managed Services

ITService Desk

OngoingDatabase

Assessment

Managed Print

Estate

• Service Desk - Based in both Romania and/or the UK. Our tailored service desk solutions can provide everything from 1st line support/call handling to a fully managed service across Europe with a 24x7x365 support that caters for 500 to 10,000 + users.

• International Service Desk –Across 3 locations in Romania our highly skilled staff cater for over 9+ languages including English, French, Spanish, Italian, German, Portuguese, Russian, Dutch and Romanian.

• Service Desk Overflow – We provide overflow services to in-house IT service desks to cover holidays, sickness and surges in call volumes.

• Service – We manage 10,000+ inbound service tickets per day our customers. We boast an impressive service that averages a 15 second answer and 80% of calls being remotely fixed.

• Monitoring – SCC provides proactive and reactive monitoring of database systems (and underlying OS) to give performance analysis and turning, capacity planning and consolidation, patching, upgrades, security audits, database change management.

• Design - SCC is able to assist with database design and development, including target infrastructure design and development.

• No.1 – SCC’s managed print division M2, is the largest independent managed print provider in Europe and the leading European provider in the Photizo MPS leaders index.

• Cost Reduction – Reduce your print costs by up to 40% by consolidating your buying power for hardware, toner and support to SCC and by moving to a cost per page printed model.

• M2 Intelligence – Our award winning proprietary software M2 Intelligence which is unique to us lets you view your print estate performance in real time and interact with us.

Managed Services

Maintenance& Remote

Management

Enterprise PlatformSupport

ApplicationPackagingServices

• Break fix – SCC offer a wide range of break fix services on IT Hardware and various other devices from EPOS to gambling hardware found in bookmakers.

• Support Service – SCC provide a wide range of onsite support services and can tailor our SLA’s to meet your requirements from proactive maintenance to third party support to IMAC.

• UK Wide – We offer a UK wide service by holding £8M+ worth of spares across 600 locations and 12 Hubs and can offer 24x7x365 support.

• Remote Management – SCC can fully monitor your network from our Network Operations Centre and provide services such as patch, network management, Mobile Device Management, product support and desktop support.

• European Packing Centre – SCC Application packaging services provide a cost effective solutions to your packaging needs from our European Packaging Centre which was established in 2006.

• Services – SCC’s EPC provides a wide range of services including Automated Application Compatibility Assessment, Application Remediation, Application Packaging, Application Virtualization and Software Deployment .

• Ongoing or ad hoc- SCC can deliver services as an ongoing business as usual service or as part of an ad hoc project .

• Infrastructure Support Services – SCC provides a wide range of infrastructure support enabling enterprise level SLA’s for Active Directory Management, Backups, Storage Device Management, VMWare Support, Network Device Management, Messaging and Collaboration Solutions Management, Microsoft Patch Management, OS administration of Windows, Linux & Unix

• Enterprise level Support – SCC offer their own in-house Citrix, Cisco, NetApp & Veritas Enterprise level support service.

Supply Chain

Capital

Supply Chain

Procurement Portal

Build & Image

Goods Storage

IT Rollouts & IMAC’s

Data Destruction

Recycle and Refurbish

Supply Chain

Procurement Portal

Build & Image

Goods Storage

• Lifecycle – SCC provides its customers with SCC’s Lifecycle procurement portal and integrate it with their ERP system to give live catalogue access to 1,000 suppliers and 150,000 individual items pricing free of charge.

• Asset Management – Manage your assets with Lifecycle .• Services – Order services with goods such as IMACS, imaging, asset tagging, recycling,

refurbishment and sell on, support. Log any incidents/queries to do with the procured items.• Order tracking – Track in real time order delivery information.• Reports – Run detailed order reports on spend, accounting information, query information,

support information & order information, user activity.

• Config Centre – SCC’s build and config centre processed 300,000 physical items last year and has the capability to bench and build 500,000 devices.

• Save Time and Money – Our facilities enable SCC to work around 8 times faster than an in-house IT team and allows our customers to save up to 50% on the cost of in-house configuration when doing a rollout of an updated IT estate.

• Asset Tracking- SCC can provide an ongoing asset tagging service.

• Bonded Warehousing – Ensure supply constraints from global manufacturers witnessing troughs in component availability does not impede the project deliverables. SCC’s bonded warehousing solution enables you to secure stock against your project requirement by utilising the services of our Bonded Distribution Centre.

Supply Chain

IT Rollouts & IMAC’s

Remove & Recycle

Data Destruction

• Managed Rollout - Acting as a central hub, SCC can control installation and manage large volume end user device refreshes or new equipment rollouts.

• Project Dashboard - Monitor the rollout progress on your project dashboard within our procurement portal Lifecycle. Keep track of which users are left to be installed and what sites have been completed.

• IMAC’s - Orders can be created with IMAC services to trigger the activity to pass through a gateway into our unified toolset where the resource can be scheduled.

• IMAC Dashboard – Allow internal teams to coordinate and track jobs effectively, enabling jobs to be completed successfully within a single visit, improving user satisfaction and management overheads.

• Data Erasure - We guarantee compliance with the latest data security legislation. We enable secure data erasure, tailored to suit the specific needs of our customers. SCC is a Gold Partner of data erasure specialists Blanco and an ADISA-certified company.

• Mobile Data Shredding - We offer secure vehicle and mobile data shredding solutions from a site of your choice, ensuring data is destroyed before any IT equipment leaves the premises and can manage requirements up to IL6 (Top Secret).

• IT asset disposal – SCC can remove assets from your business in accordance with the WEEE Directive, via our award-winning National Recycling Centre.

• Refurbishment – Assets that have value can be refurbished. Once done we can sell them on your behalf and give you a share of the profits or hold them for you to be reused in your IT estate.

• GreenIT Box - The process couldn’t be simpler. We deliver to you, you fill the box with your technology, we collect and process the contents for environmental WEEE Disposal.

Other

Other

ITInsourcing

SCC Capital

Paper to Digital

SharePoint Licencing &Management

HR & PayrollOutsource

Other

ITInsourcing

SCC Capital

Paper to Digital

• IT Contractors – SCC provides IT contractors across all areas for short to long term projects. We supply trusted IT contractors.

• SCC Employees – One of SCC’s routes to market is we can supply our own employees as IT contracting resource.

• All areas of ICT – We can provide resource for all types of IT work including, desktop engineers, support desk agents, developers, enterprise architects, project managers to name just a few.

• Internal Funds – We use our own funds to finance any IT solutions which you may prefer to be on an Opex arrangement which makes us extremely competitive and flexible.

• Tailored Solutions – Our finance experts will work with you to tailor the repayment package around your requirements and what payment structure suits you best and includes buy-back options.

• Software Lease – We are one of the few companies that enables our customers to lease software to help you harness new technology without the upfront expenditure.

• Finance Lease – You can enable all the benefits of ownership, with flexible fixed payments.• Operating Lease – Where there are assets of high-value or specialist kit required to satisfy contracts, we

can fix costs and residual values to reduce your repayments.

• Digitise paper documents – We can come to site to scan all your paper documents to digitise them and store them electronically whilst securely disposing of the paper documents.

Other

SharePoint

LicencingServices

HR & PayrollOutsource

• Intranets – SCC has prebuilt intranet sites which can be tailored and customised to your requirements. SCC’s prebuilt site templates reduces costs and implementation time. Our intranets are used by some of the biggest names in the UK.

• Collaboration Portal – SCC has prebuilt collaboration portals to allow internal and external teams to share documents and collaborate on projects.

• Power BI and Workflow – SCC can help you harness the SharePoint Power BI and create workflows to map your business process to automate them and provide audit trails.

• Payroll Bureau – SCC process the payroll for some of the biggest organisations in the UK.• OptimisePay - Hosted in SCC’s data centre, the platform enables HR departments to streamline and

automate payroll processing and controls.• OptimiseHR - Hosted in SCC’s data centre, the platform enables a ‘one stop shop’ for all HR processing,

including personal administration, discipline & grievance handling, online recruitment, training management, health & safety records and training records with automated workflow processes.

• Procurement – Let SCC use its know how, buying power and partner status to secure you the best prices available for your new software, maintenance & support and licencing renewals.

• Licencing Entitlement – Get visibility of the licences you own.• Software Discovery – We use the leading tools to remove the pain from understanding your software

estate even across the most complex networks.• Software Reconciliation – Let SCC work out the most cost efficient way for you to become compliant

through our Software Smart Buying program. • Software Management – SCC can manage and give a proactive approach to licence contract and

renewals. Our licencing experts will save you money and keep you in control.

Video Case Studies

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Our PartnersWe work with 100+ partners including

Vendor Achievements & Awards

No1. Networking Gold Partner in EMEA.

1 of only 5 Gold Cloud Builder specialists in the UK.

Largest UK Cloud partner.

14 ASE Converged Infrastructure Solution Architects exist in EMEA (5 in UK), SCC employs 2.

Top Business Partner in Europe at IBM's 2016 Beacon Awards.

SCC is the number one IBM European reseller for both Hardware and Europe.

We are the most accredited IBM Software partner in UK.

SCC has a 30%+ market share of IBM software and hardware in the UK.

SCC is Microsoft’s number one desktop deployment partner in the UK.

One of the most accredited partners in the world with 10 Gold Competencies.

One of 19 Licence Solution Providers (LSP) in the UK.

One of only 5 Platinum Solution Providers in the UK.

XenDesktop Elite Partner (recognises SCC’s expertise in delivering desktop virtualisation solutions).

V-Alliance Partner (recognises SCC’s expert capacity to deliver joint solutions from both Microsoft and Citrix).

One of only 35 Cisco Gold Partners in the UK.

We employee over 12 CCIE’s when only 4 are needed to retain Gold Partner status.

First ATP partner in the UK for ACI (Application Centric Infrastructure).

Five Advanced specialisations and 14 Authorisations.

The UK’s first AASI (Apple Authorised Systems Integrator).

Apple Authorised Service Provider.

Vendor Achievements & Awards

One of only 3 Platinum partners in Western Europe.

Lenovo’s biggest UK public sector partner.

Winner of NetApp European Star Partner of the Year Award.

Accredited Professional Services Partner & Authorised Support Partner.

NetApp Star International Partner.

One of only 2 Oracle Strategic Partners in the UK.

One of only 4 partners in the UK with accredited help desk service.

No.1 for the most Oracle specialisations in the UK.

Winner of Oracle Server and Storage partner of the year award.

Vendor Achievements & Awards

One of 7 Platinum Partners in the UK.

One of only two Partners with full help desk services (TSPP), 8 certified consultants, managed services.

RedHat (Linux) number 2 partner in the UK.

SCC holds Advance Partner status with Red Hat

Largest Partner in the UK

Winner of VMware’s OEM Partner of the Year award

One of the top three VMware Premier Partners in EMEA

1 of only 3 VMware partners in the UK who have a direct relationship with VMware HQ in the USA

1 of the top 10 premier partners in the UK

EMC’s New Partner of the Year for 2013

Vendor Achievements & Awards

Plan Supply Integrate Manage

Questions?

We enable people to do business by planning, supplying, integrating and managing their IT. We make IT work through partnership, knowledge and passion: trusted to run IT infrastructure and services for leading business across Europe for 40 years.

Dominic.Davison@scc.com07976 013 332