The Scarborough HospitalA Progress Report

April 2011

Stephen Smith, TSH Board of Directors Chair ElectAnne Marie Males, Vice President, Patient Experience

The Scarborough Hospital

WHO WE ARE:• Two general hospital sites and seven community

based sites• 3,700 staff, more than 700 physicians and 800

volunteers• A diverse range of services across eight patient care

areas:• Cardio-Respiratory & Critical Care• Medicine & Specialized Geriatrics• Emergency & Urgent Care• Family Medicine & Community Services• Maternal Newborn & Paediatrics• Mental Health• Nephrology & Dialysis• Surgery, Orthopedics & Rehabilitation

Where we were in 2008

• Patient satisfaction • Employee & physician

satisfaction• Patient safety, including

HSMR• Infection Control• Media Relations

• Staff retention/recruiting• Budget • Capital Planning• Governance• Health and Safety• Community Relations

TSH “challenged” on every front:

Where we are today

• Patient satisfaction• Employee & physician

satisfaction• Hospital standardized

mortality rate (HSMR)• Infection control issues

• Emergency wait times • Budget (Balanced)• Strong governance in place• Health and Safety record

improved• Improved Community

Relations

Improvements in every category:

How did we get there?

• New governance and leadership• Emphasis on operational excellence and

measurable results• Strategic Plan• Mission, Vision and Values

How did we get there?

Governance and leadership

• Strong, skills-based board• New board bylaws (industry leading)• Community Advisory Council

How did we get there?

Strategic Plan 2009 - 2014• 1,300 staff, physicians, volunteers and

community members had input• Continues to guide our long and short-

term plans• Created the Mission, Vision and Values

Some highlights

HSMR – now one of the top performers

Some highlights

A new MRI for Birchmount – coming this summer

Some highlights

Donations are on the increase – recent $3 million gift from a grateful patient is the largest in TSH history

What’s next?

• Continue to work with our community as partners• Continue to make improvements to operations• MRI for Birchmount site this summer• New diagnostic imaging centre & ORs for General

site – pending approval• Complete our clinical action plan with an emphasis

on Cancer Care and Chronic Disease management

Questions?