from

S p r e a d i n g t h e s e e d s f o r S a l e s S u c c e s s

Manager of Sales Operations

june 2019

SCAN HEALTH PLAN LAUNCHES NEWELECTRONIC ENROLLMENT WEBSITE

Terry Paine

We continue to strive to be the “Best at Getting Better,” and as the leader of the Sales Operation Team, I could not be prouder of the hard work my teammates have put in over the past 18 months. We want SCAN to be the easiest plan with which you contract. In light of that goal, here are the latest improvements we’re making to our technology.

The new Electronic Enrollment (EE) system is called SCANCubed. On June 10th if you currently use EE, you received an email informing you how to create an account to access the system. Our next enhancement for agents will be implemented in a few weeks. You will soon be able to log into SCANCubed and see the status of your enrollments as “approved, pending, or incomplete.” It’s another step forward in our efforts to make it easy to do business with SCAN.

Also on the horizon is a One-Stop-Shop Agent Portal where you’ll access SCAN Training, Marketing and your Commission statements with just one login and password. I hope you’re as excited as we are about the future of SCAN Health Plan. We work hard to

help you grow your business and are focused on the future of AEP 2020!

TOP OF THE TREE our sales leadersCongratulations to these top achievers for sales with June 2019 effective dates!

SCAN’S BIG APPLE IS . . . JUAN GARCIA & MONICA IBANEZ

AGENCY Applied General AgencyAGENT Michelle Munoz-CruzBAE Stanton Sasaki & Norma GarciaSALES MANAGER Dan Stojkovic

SCAN REPRESENTATIVESNorth Cara SuminskiSouth Diane Scott & Carlos MendozaEast Walther MoyanoWest Juan Garcia & Monica IbanezVillageHealth Brenda Garcia

SCAN TELESALESMost Enrollments Lucas SaucedoMost Appointments Lucas Saucedo & Cris Alamo

Before the excitement of Open Enrollment begins, check out SCANCubed, our NEW Electronic Enrollment (EE) system. Those of you who used SCAN’s previous electronic enrollment website received a personalized link via email on June 10th advising you that you had 30 days from that date to create your own Electronic Enrollment account. If you haven’t already created an account, now is the time to do it! Call the Sales Support Team (SST) for assistance at (888) 445-2038 Monday thru Friday 8am - 6pm. (If your agency submits enrollments on your behalf, then you won’t get an email. It’s business as usual and there is no change in the process for you.)

Once you have created your account, be sure to bookmark this website on your computer as one of your “Favorites”: https://identity.agentcubed.com/account/login

We hope you find our new website user friendly. We look forward to seeing more of your enrollments coming into SCAN!

GET A JUMP START AS WE FOCUS ON THE FUTURE At SCAN, we are already thinking about certifying you for AEP 2020. Start the SCAN Sales Certification process now! Here’s how: 1 To start, access our training website at https://scan.cmpsystem.com

2 SCAN’s Tier 1 Training Requirement • Complete AHIP’s Comprehensive Training Program. • Save $50 off the cost of the course when you access AHIP through the SCAN Training website.

• Complete the required AHIP modules. Once you pass the test, you’ll be ready for the next step.

3 SCAN’s Tier 2 Training Requirement • Watch SCAN’s online “Selling with Integrity” video. • Attest to having read our Policies & Procedures and the SCAN Code of Conduct. • After finishing this tier you’ll be able to view our calendar of scheduled face-to-face benefit training sessions.

4 SCAN’s Tier 3 Training Requirement

• In September you’ll receive information on how to register for the local market, face-to-face training session.

• Join us to learn all about the amazing plans and benefits SCAN will have in 2020. We are beyond excited over what we have to share!

appleBITES

LATEST STUFF YOUNEED TO KNOW

MICHAEL LUCENSDirector, Sales Ops

CHRIS BONDVP, Sales

G6796 06/2019

SCAN ADDS CAREMORE HEALTHAS NEW PROVIDER PARTNERWe are pleased to announce that, effective August 1, 2019, CareMore Health will become part of SCAN’s delivery network in Los Angeles, Orange and San Bernardino counties. CareMore Health is already a provider partner in Santa Clara county.

What does this mean for SCAN and your clients? You can now offer your clients CareMore Health as a network provider for SCAN. As an integrated health care organization, CareMore brings over 80 new PCPs, 562 brand new Specialists and 10 new Medical Groups including:

• Family Care Specialists

• Gateway PMC

• Imperial Primary Care

• Pathway Medical Group

• Pro Health Partners

• CareMore Medical Group

• Adventist Health Physicians Network

• Chest and Critical Care

• White Memorial

• CareMore SoCal

The CareMore Health values align perfectly with SCAN’s Vision of Keeping Seniors Healthy and Independent. With that goal in mind, we are excited that your members enrolling with CareMore providers can take advantage of CareMore’s 26 Care Centers in the four counties. These care centers offer a range of services such as foot care, nutrition, disease management and exercise programs and much more.

• If you did NOT complete your Connections recertification for the upcoming year, you will receive an email on July 1st that you are no longer eligible to sell the plan.

• If you sell the Connections Plan withoutbeing certified, you will NOT be compensated.

• It’s not too late. We continue to offerConnections Certification classes in July. Sign up now!

• Network strategically! It’s essential to creating relationships that can ultimately bring you new business. When you attend social gatherings, act like the host – not a guest. Engage with people and be the “connecter”.

• Have an Elevator Speech. Make it compelling by creating an emotional connection. Let people know how fortunate you feel to work with Seniors.

• Make follow-up calls to Members and make them your advocates. They’re your biggest source for referrals. Check in with them regularly and turn issues into opportunities. YOUR OPINION COUNTS

You will soon be receiving an invitation to participate in SCAN’s Annual Broker Survey. We take your opinions very seriously and we want your feedback, both good and bad. We want it All!

SCAN prides itself on being nimble enough to make the changes you request. What suggestions do you have? Maybe next year we’ll be implementing one of your recommendations.