scabru17 ent flow patrick steyaert

Enterprise flow© Patrick Steyaert, 2017 [email protected]

January 2017

Enterprise flowCreating value through meaningful work

Enterprise flow© Patrick Steyaert, 2017 2

Success?average system lead times

have dropped from 8 to 2 weeks

all the while reducing failure

load by improving qualityIncreased delivery rate

by 40%


Local optimizationDelivery rate

Development lead timeQuality

DeliveryBusiness / Customer

End user


Business agilityAgile Development Agile Business

Worker pull Customer pull

Responding

to changeDriving change

Collaboration(within team)

Emergent

Co-creation(with customers and

network)

Sustained


The agile landscape today

Islands of agility that often require sustained agile coaching rather

than leading to sustained business agility


A deeply rooted Metaphor

The organization as a machine is a deeply rooted metaphor embedded in classical science reinforced by the success of the industrial revolution. It is the dominant metaphor for the 20st

century analog organization.F = ma

Rigid rules Efficiency PlansInterlocking parts


Not just rationalAlso intuitiverational

brain The rider

intuitive

brain The

elephant

Intuitive thinking plays a

dominant role in making

judgment calls

Thinking is rational as well

as intuitive

It is based on past

experience


A different way of thinking

Action

Results

Thinkin

g

Clo

sed lo

op

Op

en lo

op

RATIONAL

We are implementingagile practices and agilepractices are good.

If we don’t get theexpected results, then weneed to push harder.

INTUITIVE

Agile practices and howthey are sustained is aresult of our (intuitive)thinking.

If we don’t get theexpected result then weneed to re-examine ourthinking (intuition).


Self-organization


FLOW

MOVING ALONG IN A STEADY, CONTINUOUS STREAM

CREATING VALUE THROUGH MEANINGFUL

WORK


Systems thinking

“The performance of a system is

not the sum of its parts.It is the product of its

interactions.”

Russell Ackoff


Organizations as Flow systems

A new metaphor of organization that is rooted in the new science of complexity and forms a synthesis of self-

organization, flow and systems thinking. It is the metaphor for the 21st century digital organization.

impedance feedback constraintsStocks and flows


Team flow systemIdeas Ready

for Dev

Development Testing Ready

for UAT Doneongoing done

Abandoned

(5)(3)

IN-FLOW OUT-FLOWSTOCK(Work-In-Progress)


End-to-end flowThe value stream as a flow system

UPSTREAM / Discovery

End-to-end flow from identified to satisfied need!

DOWNSTREAM /

Delivery

Improve capability to better meet demand1

Anticipate, manage, create and shape the demand 2

3 Alignment


Enterprise flow

Not just flow of

work, but also

flow of value

Ultimate flow

End-to-end flow

Team flow


ImpedanceAll flow is subject to friction

Resistance Capacitance Inductance

E.g. DefectsE.g. Sprints, releasesE.g. Technical debt


Common impedanceTeam flow

Work in progress

Starting work

Blocked work(resistance)

Defects(inductance)

Planning(capacitance)

Finishing work


End-to-end flow

Impedance mismatch

DeliveryDiscovery

STOCKSSILOS

TENSION

Flow of outgoing(work)

Flow of incoming(options)


FeedbackLoops that sustain a flow regime


No flow regimeTeam flow

Work in progress

Starting work


Defects(inductance)

Finishing work


No flow regimeEnterprise flow

Problem or opportunity

Concept

Product

Solution

Feedback


constraintsThe route to regime change

Constraints that govern flow in the established flow regime.

(maintaining existing feedback loops)

Constraints that create a new regime of flow.

(creating new feedback loops)


From capacity to WIP

constraints Enabling team flow

Work in progress

Starting work


Finishing work

WIP constraint(enabling constraint)

Capacity constraint(governing constraint)


Customer KanbanEnabling end-to-end flow

Finish request

Start request


Anticipating Feedback


Organizations as Flow systems

A new metaphor of organization that is rooted in the new science of complexity and forms a synthesis of self-

organization, flow and systems thinking. It is the metaphor for the 21st century digital organization.

impedance feedback constraintsStocks and flows


Closing the loopFlow systems as a foundation for sustained business agility

The past The future

Flow systems

Business Agility

Practices ExperienceMindsetAgile coachPractices

Mindset


Okaloa flowlabBusiness simulationsrational

brain The rider

intuitive

brain The

elephant

Quickly iterate between

theory and practice

Engage the intuitive as

well as the rational brain

Explore current and

future way of working in a

safe environment

Enterprise flow© Patrick Steyaert, 2017 29Visit www.okaloa.com/flowlab

I have attended a Flowlabworkshop and it is the best to start with agile.

A. KulkarniFlowlab really helps in understanding the core of agile and Kanban.

U. Sinha

““