savvyGuard® Managed NOCMANAGED SERVICES

Server Failure Predicted. Headache Averted.

Are you one backup away from a disaster? Then it’s time for savvyGuard Managed NOC (Network Operations Center).

Discover problems before they happen. Save time and money on remediation. With three levels of management, you can customize the amount of control you retain or hand off to our NOC experts.

Complete NOC Management. Your Team Or Ours.Our three-tiered managed NOC solution allows you to choose how much NOC control you want to retain or relinquish, all for a predictable monthly cost.

savvyGuard NOC Act. We provide full off-site managed services and round-the-clock monitoring of your network. Our 24x7x365 engineers will troubleshoot, remedy and report all issues and events automatically and seamlessly, so you can focus on more strategic tasks.

savvyGuard NOC Aid. This hybrid option deploys an offsite system to monitor the ongoing health of your network. Together we determine a set of response protocols in the event of an alert, setting into motion remediation by your own staff or by our NOC support crew.

savvyGuard NOC Alert. This is an in-house option for 24x7x365 monitoring of your network. Your own staff attends to alerts and remediation.

You call the shots. We’ll handle the clean-up. Here’s how we’re different.VENDOR NEUTRALITY. We work with your existing infrastructure, including some of the more challenging ones that other NOC managers won’t touch:

• Microsoft Exchange, SharePoint, IIS • Macs and PCs • Cisco UCS • Firewalls, WAPs• SQL, Oracle, Hadoop Database’s • Public and Private Cloud• Citrix, VMware, Hyper-v, and Xen

NETWORK CLEAN-UP. We’ll bring your network up to industry standards, so you are working with an environment that has all of the latest firmware and updates.

CERTIFIED. We’ve got the industry’s highest level of certifications for rapid and accurate troubleshooting and remediation to get you back in business.

24x7x365 SUPPORT. Your network will be monitored off-hours, including weekends and holidays. If you have savvyGuard NOC Act, remediation is automatic for rapid ticket resolution.

FLEXIBLE SERVICE PLANS. If you aren’t ready for fully-managed NOC, we can customize an option that works with your budget and your in-house capabilities. Yet, we can quickly adapt your plan as your needs change.

PREDICTABLE MONTHLY FEES. You won’t be charged for every alert or event. It’s easier to budget and reduces your OpEx costs.

INVESTMENT PROTECTION. Stop the frustrating break/fix cycle with proactive and preventative management of anything that is pingable: firewalls, routers, switches, WAPs, servers, desktops and applications.

savvyGuard® Managed NOC

Download savvyGuard Managed Help Desk Brochure

THE ITsavvy DIFFERENCE

• Manufacturer-certified technicians of the highest level with proven experience

• Competitive costs plus one-on-one support

• Advanced Solutions Group engineers provide end-to-end project management oversight as your strategic partner

• Full bench of specialists with a breadth of experience for complex problem solving

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savvyGuard® Managed NOC

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Our NOC Offerings

NOC + self-service: enabled self-service, tools and technology provided

Run Book Automations (RBA): automated alert filtering and validations using script framework

Our Desktop Offerings

Who is ITsavvy? We are, of course.CURIOUS? Contact an ITsavvy Client Executive to learn how savvyGuard Managed

NOC can help protect your IT investments.

MANAGED NOC SERVICES AND TECHNOLOGIESsavvyGuard

NOC ActsavvyGuard

NOC AidsavvyGuard NOC Alert

ITsavvy NOC Platform (monitoring, management, tickets, session recordings, remote console, reports, etc.), Executive Dashboard (web portal)

P P P

24x7x365 monitoring alert filtering & alert priority for ISO 27001-certified NOC P P P

Alert validations using Run Book Automations (RBA) P P P

Alert & incident prioritization with multi-level escalations P P P

Bundled antivirus P P P

Patch rating service, patch failure alerts P P P

Patch installations & antivirus definition updates for supported antivirus products P P

NOC + self-service

Configuration backup of network devices, as applicableP P

NOC + self-service

ISP vendor escalations and follow-upP P

NOC + self-service

Firmware updates as required or on request basisP

NOC + self-service

NOC + self-service

Troubleshooting and full remediationP

NOC + self-service

NOC + self-service

Third party vendor escalations for further troubleshooting and full resolution of configuration issues

PNOC +

self-serviceNOC +

self-service

Root cause analysis of critical issuesP

NOC + self-service

NOC + self-service

Moves, adds and changes (MACs)P

NOC + self-service

NOC + self-service

savvyGuard MANAGED NOC VENDOR LIST

• Network Infrastructure. Cisco, HP, VMWare, Citrix, Microsoft, Juniper, Brocade, SonicWall, NetScreen, Blue Coat, Barracuda, to name a few

• Storage Infrastructure. HP, EMC, Dell, EqualLogic, NetApp, and more

• Server Management. Microsoft Windows, Linux, HP, IBM AIX, IBM Power, Dell PowerEdge, Solaris, Unix

• Public, Private and Hybrid Clouds. EMC VSPEX, IBM SmartCloud, NetApp Flexpod, Rackspace

• Database Management. MySQL, MSSQL, Oracle

• Application Management. Microsoft Exchange and Office Suite, Microsoft SharePoint, Symantec Backup Exec, Vaultlogix, Axcient, Oracle Weblogic, Adobe Creative Suite

• Unified Communications. Cisco, ShoreTel, NEC, Mitel

DESKTOP SERVICESsavvyGuard

NOC ActsavvyGuard

NOC AidsavvyGuard NOC Alert

IT operations platform (inventory reporting of desktops/laptops, remote control, optional performance reporting) P P P

Windows patch rating and install (operating system, IE, Office) on desktops P P

NOC + self-service

Anti-virus definition updates validatedP P

NOC + self-service

855.ITsavvy (855.487.2889) • info@ITsavvy.com