sas- creating a winning culture- hyderabad oct 2011
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Copyright © 2010 SAS Institute Inc. All rights reserved.
SAS- Creating A Winning Culture
Sudipta K SenCEO & Managing Director-SAS India, Regional Director – South East Asia
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Lessons from the evolution……
� Dinosaur
extinct even though the largest living organism in the universe
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Lessons from the evolution……
� Amoeba
surviving even though one of the smallest living organism in the universe
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The Business Environment
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SAS Profit Chain
Satisfied
EmployeeValue Profits
Satisfied
Client
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Credibility
Respect
FairnessPride
Camaraderie
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Secret of success….
Value Culture
ManagementWork
Environment
Trusted Employee
Relationship
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Company Values
� Approachable
� Customer-driven
� Swift and agile
� Innovative
� Trustworthy
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The SAS Culture
� SAS’ award-winning culture is a result of a deliberate, dynamic attraction/retention strategy.
This strategy is founded on...
� Trust
� Flexibility
� Values
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SAS Work Culture....
A great workplace which you can trust and
respect the people you work for, have pride
and confidence in what you do, and enjoy the people you are working with.
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Management Philosophy
� Mutual respect
� Empowerment
� Open & transparent communication
� Accessibility to the leadership
� Results driven
� Valuing life outside of SAS
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Work environment
� Compelling work
� Learning organization
� Encouraging Creativity/ innovation
� Empowerment with responsibility & authority
� World class benefits & work environment
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Work Environment…..Just like a family
• Caring, nurturing environment.
• Long-term commitment.
• Tremendous respect.
• We’re all in it together.
• Embrace Diversity.
• Partnership
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Attrition rate…
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Company Highlights
� Leader in business analytics software and services
� 24% of revenue devoted to R&D
� Over 12,000 employees worldwide
� 400+ offices worldwide, 56 countries
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35 years
Reven
ue
$2 .43Billion
Profitable Every Year
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Customer Satisfaction & Loyalty
Core Customer Satisfaction and Loyalty Metrics 2004n=3190
2005n=3209
2006n=2666
2007n=3185
2008n=3248
2009n=4030
Product Satisfaction
Satisfaction with SAS software
92% 90% 90% 91% 90% 90%
Relationship Satisfaction
Satisfaction with the SAS relationship
73% 74% 76% 81% 82% 81%
LoyaltyLikely to recommend SAS for renewal
n/a 93% 93% 92% 92% 92%
Likely to recommend SAS to colleagues
88% 89% 90% 91% 90% 89%
Likely to be a customer in 5 years
88% 89% 91% 91% 90% 90%
Difficult to replace SAS 67% 70% 71% 72% 71% 71%
UsageLikely to increase SAS usage
34% 37% 38% 33% 25% 27%
Likely to decrease SAS usage
7% 6% 5% 7% 6% 7%
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SAS 50 Best
Credibility 88 82
Respect 87 81
Fairness 85 77
Pride 88 85
Camaraderie 90 83
This is a GPTW
88 81
Great Place to Work® Trust Index© Survey Results
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92% of employees world wide…
� Believe they make a difference at SAS.
� Want to work at SAS for a long time.
� Recommend SAS as a great place to work.
� Feel proud to be part of SAS.
� Believe that SAS makes a positive difference in the world.
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Copyright © 2010, SAS Institute Inc. All rights reserved.
2011 Global Workplace Awards
Asia Pacific
� SAS China
� SAS India
EMEA
� SAS Germany
� SAS Sweden
� SAS Belgium
� SAS Norway (No. 1)
� SAS Portugal
� SAS Italy
� SAS UK
� SAS Netherlands
� SAS France
Americas
� SAS USA (No. 1)
� SAS Canada
� SAS Mexico
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“If you treat employees as if they make a
difference, they will make a difference.” - Jim Goodnight, Founder CEO of SAS
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Q&A
Copyright © 2010 SAS Institute Inc. All rights reserved.
Thank you