sarah rogers resume_no ref
TRANSCRIPT
Profile I am an energetic and imaginative woman who strives for excellence in creativity and communication. I have a background in customer support, sales, office management and professional web design. As an ambitious type, I have a drive and massive energy needed to make a difference in a project. I am a fast learner, hard worker and a team player. My goal is to work alongside other talented people to help us all achieve goals and complement my team’s strengths.
Experience AARP Support Representative, Sykes Enterprises – September 2015 - Present Advanced multi-tasking for this Customer Service Job as well as Sales i.e. assist customer on phone while navigating through 10 + programs. Including:
internet, websites, automated phone system, client profile, transferring phone calls to approbate Insurance companies, billing accounts and other online resources from AARP.org
Manager, Curves/Jenny Craig; Chanhassen, MN – 2012-2015 Management position included learning all aspects of running the facility and working
alongside the Center Director to create organizational systems and membership appreciation programsGeneral responsibilities included hiring, training, motivating, disciplining, following up, computer knowledge, customer relations, marketing, reporting to Center Director, and office management. Training included Curves coaching certification, Jenny Craig program certification in Carlsbad, CA, phone and price presentation certification, measurements, goal setting and facility proceduresServicing Members included body measurements, goal setting, training new clients on the workout, weight loss instruction, one-on-one counseling with Jenny Craig clients, building relationships and creating an atmosphere of community amongst 450 clientsGuest Production included obtaining referrals from clients, calling referrals and setting appointments, marketing in the community, building and maintaining business-to-business relationships, calling leads, handling incoming phone inquiries, booking appointments, working the appointment book, and giving guest passes outMembership Sales included evaluating the needs and goals of guests, giving tours of the facility, creating excitement and commitment, explaining the prices and programs, overcoming objections, membership agreements and paperwork
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Sarah
Rogers
1604 Round House CircleShakopee, MN 55379
M 651.242.3241
Communication Specialist, The House Church; Eagan, MN – Sept 2013- Jan 2014
Maintain Wordpress websites, including updates, basic HTML coding & content managementGraphic design & Layout using PhotoShop/GIMP softwareAssist leadership to implement changes, make customizations and provide prompt service
Junior Web Developer, DigiDesignCo, Shakopee, MN 2013- Present Build client websites from the ground up Design graphics and content for publication of websites Meet with clientele, decipher concept, creation and deployment of aspects for
client’s needs Create and deploy an Agreement upon what services are needed for the client Optimization of website - keep all plugins and directories updated S.E.O. Optimization / Business Listings / teach clients how to navigate websites Education Upper Sandusky High School – Diploma, 2005
Skills I have Advanced computer skills for Windows as well as Mac OS (Word, Excel & PowerPoint) Sales, Customer Support Billing/Invoice creation
Web DevelopmentExcellent communication
Marketing and business-to-business relationship managementOffice ManagementCreativity, drive and focus, able to work individually or as a team
References Melissa Olson - Owner of Curves/Jenny Craig
Sara Johnson - Personal ReferencePastor Nicole VanGelder - The House Church
*** Ask me for the information for References
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