FORWARD FASTER

OUR STORY

Sapphire’s vision is simple: client first. Our dedicated team of professionals understand our clients’ needs. We work with you to select and implement the right business software solutions to take your organisation forward, faster. We pride ourselves on providing an outstanding service across all facets of our organisation, with unrivalled dependable consultancy, implementation and support.

Sapphire’s mission is to continually grow our business, improve customer satisfaction, and develop our team in order to maintain our reputation as a primary vendor in the business management software arena.

Our Vision

Ian CaswellCEO of Sapphire Systems

Sapphire Systems is an award-winning global provider ofworld-class business management IT solutions, developed by industry leading software vendors.

Our global reach, in combination with the quality of our customer service and support, forms the cornerstone of our success.

first.client

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RELATIONSHIPS HAPPY CUSTOMERS

We pride ourselves on a strong track record for implementing successful business management solutions and this is reflected in our extensive portfolio of clients.

Sapphire enjoys a strongrelationship with our keysoftware partners SAP andInfor. We have establishedourselves as a top partner for the products we manage and have won numerous prestigiousawards that recognise ourachievements and outstanding performance.

Established in 1993, our company has grown quickly and now provides software, services and support for over 800 customers worldwide. From an initial staff of six we now employ around 200 people across our global offices

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WhoWe Are

Sapphire Systems is an established global provider of a number of innovative business and financial management solutions designed to address the challenges facing modern enterprises.

WE HAVE OVER800 CUSTOMERS

IN 50+ COUNTRIES

located in the United Kingdom, North America, Australia and India. As a result, we are able to offer 24x5 support as standard.

1993 20081996Sapphire Systems

is founded in London

IntroduceInfor SunSystems

to our portfolio

2002Introduce

SAP Business Oneto our portfolio

Open firstoffice in the US

-New York

2010 2012Mumbai Office

opens

1995Manchester office

opens

2009Los Angeles& Edinburgh

officesopen

2011Houston

officeopens

2014Chicago officeopens

2002Global No 1

Infor SunSystemsPartner

Sydney Officeopens

2013Sapphire’s

20 year anniversary

2012Global No 1

SAPPartner

2004UK No 1

SAP Gold Partner

2015Sapphire

launches its cloud platform

Our Journey

3

and the journey continues...

EMPLOYEE GROWTH

SAPPHIRE’S OFFICES

19936 staff

staff

staff

staff

200325

200883

2015200+

AWARDS

2014

2012

2011

2009

2008

2007

Infor Global Partner of the Year (12th consecutive year)

Lord Mayor’s Heart of the City Award (for our CSR programme)

International Track 100

SAP Pinnacle Award

Software Satisfaction Awards

Deloitte Technology Fast 500 (also awarded in 2005)

LondonManchesterEdinburghMumbaiSydneyIrvineLos AngelesHoustonChicagoNew York

Our Journey

4

The Best Solutions For You

Inventory & Warehouse Management

Budgeting & Planning

Payroll

Procurement & Spend Control

Sapphire Add-ons

Time & Expense Management

Software Integration

Financial Management

Enterprise Resource Planning

Enterprise Asset Management

Business Intelligence

Cloud Hosting Services

Specialist Industry Solutions

Document Management

Business Management

our solutions...5

Alongside our successful partnership with SAP and Infor, we have forged alliances with other leading software vendors and strengthened our own development team to ensure the necessary flexibility and customisation our clients require.

Hosting Services

SAFE ANDSECURE

To ensure that Sapphire remains a technology leader we have invested heavily in our own cloud hosting service, Sapphire Anywhere.

6

With both single and multi-tenant hosting options available, and our own secure data centre architecture, we have a strong commitment to mobile software deployment opportunities.

The Sapphire Difference

Our clients are at the forefront of our thinking, our planning and our actions, and our reputation is founded on the principles of customer retention and satisfaction. We boast a rewarding track record on both these scores, and manage a strong portfolio of existing

clients.

24x5 TARGETED

THE A-TEAM

FLEXIBLE EXPERTS PRECISEUnparalleled customer support coverage

A professional team withthe technical knowledgeand competency to helpsupport your business

EQUIPPEDIndustry-leading products

INFORMATIVEInvaluable updates and information for clientsvia support webinars, annual User Days and more

FRIENDLYStrong partnerships and alliances with ourworld-class softwarevendors

INFLUENTIALInfluence concerning software developments(as an SAP and InforPartner Council Member)

Local knowledge andspecialisation

Global implementationand multi-lingualcapabilities

Technological innovationand knowledge

Product implementationbest practice

why we can help take your organisation forward, faster...10 Reasons

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Energy

Fashion / Apparel

Financial Services

Food

Beverage

Industrial Machinery & Equipment

IT & Technology

Media & Entertainment

Not for Profit

Pharmaceuticals

Professional Services

Retail

Sport & Leisure

Travel & Tourism

Transportation

Wholesale & Distribution

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We provide a range of solutions and services to a variety of industries and as a partner we offer:

Specific functionality that helps you manage industry challenges and everyday issues.

Pre-defined regulatory, financial accounting and reporting procedures and templates common to your industry sector.

A close relationship with world leading technology providers in your industry.

The knowledge to help you select and implement your system quickly and cost-effectively with minimum disruption to your business.

Our Industry Expertise

industries we operate in...industries we specialise in...

Meet our Teams

Sapphire prides itself on the industry knowledge and expertise of our dedicated team of professionals, who offer extensive practical experience in system supply, implementation, integration and support.

Ralph BoltonGlobal Technical Director

Samantha Rowland-JonesGlobal Support Director

Richard HudsonMarketing Director

Martin RoyleGlobal Services Director

Vicky O’NeillGlobal Projects Director

Steven WrightSales Director

clockwise from top left:

Our Board of Directors play a hands-on role in the day-to-day running of the business – and alongside their considerable expertise in the industry, their decisions actively reflect the company’s ethos.

9

Meet the Directors...

10

Your dedicated account managers will provide you with superior service and advice to ensure our solutions are tailored to meet your business requirements. They will be experienced in your market sector and can help advise you on the best products and services available in the IT market that can make a positive contribution to the running of your organisation.

Our support team, consultants and developers bring with them a wealth of technical knowledge and experience that is second to none – with many having previously worked directly with our primary software authors.

Sapphire’s support team...

Our standard offerings:

OVER170 CUSTOMERSHAVE BEEN WITH US FOR 10+ YEARS

usertraining

educationalwebinars

applicationconsultancy

projecttraining

on-sitetroubleshooting

remotediagnostics

onlinesupport portal

telephonesupport

SUPPORT CONSULTANCY TRAINING

Sapphire’s team of experienced consultants work with clients to help manage the entire lifecycle of a system implementation project. This enables client personnel to remain focused on their core responsibilities whilst new systems are put in place – and ensures that a successful system roll-out is achieved in the shortest possible time.

Sapphire offers a range of consulting services, which include:

• Software implementation and site audits• Multi-lingual capabilities• Technical infrastructure consulting• Data integration• Custom business solutions• Upgrade and migration services

Sapphire delivers training courses or less formal, more interactive sessions at your offices. Tailored training can be arranged for your organisation – our experts will tutor your team on the functional areas you want to cover, and even use your own company data.

Training is very flexible and can be carried out at a client’s offices, at Sapphire’s offices or a third party location.

TECHNICAL DEVELOPMENT

Our experienced and talented team of in-house technical specialists work with you directly to design and deliver increasingly innovative, bespokesoftware solutions including:

• Innovative add-ons for your chosen solution• Unique reporting templates• Integration technologies• Industry-specific application templates• Training for your IT/finance system administration teams To ensure you receive the very best return on investment, our technical team have created a series of ‘add-on’ modules designed to heighten the efficiency of the software, reduce work load, and customise functionality specific to your business.

Sapphire offers a comprehensive range of service and support options. Our expert team offers:

• 24x5 global telephone support as standard (with options available for 24x7)• Sapphire’s online support portal to log, track and amend issues 24hrs a day • Remote monitoring and diagnostics • Support traffic and status reports via email• Monthly support webinars on popular troubleshooting topics• Annual User Days offering news, tips and support for our flagship product offerings • On-site troubleshooting

Our bespoke services come as standard.Our Services

11

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IMPLEMENTATION

Our implementation and support services are purposefully designed so they can be delivered anywhere in the world. We have significant experience managing global projects and implementations and can offer:

• Business and technology requirements reviews • Dedicated project management support• Installation of new software on your required platform• Data mapping and migration• Design workshops and associated documentation• Implementation of any necessary configuration changes • Trouble-shooting• Acceptance testing and user training

Our Services

24/5 aroundthe clock support

multi-lingualcapabilities

global supportcapabilities

13

Our experienced and talented team of in-house technical specialists work with you directly to design and deliver increasingly innovative, bespokesoftware solutions including:

• Innovative add-ons for your chosen solution• Unique reporting templates• Integration technologies• Industry-specific application templates• Training for your IT/finance system administration teams To ensure you receive the very best return on investment, our technical team have created a series of ‘add-on’ modules designed to heighten the efficiency of the software, reduce work load, and customise functionality specific to your business.

Testimonials

“Sapphire’s team is very professional and our consultant was absolutely out of this world. Other business owners also had positive things to say about Sapphire, which made it clear they had a similar experience.”

Dr Sam Ahi, Company Director Makevale Group

1 2

4 5 6

3

“The Sapphire team are very knowledgeable and provide excellent support – we have always been able to speak to someone whenever assistance is needed.”

Jamie Duncan, Finance Manager Seven Investment Management

“I had a call with [a member of support] and he was exceptional. He showed us new ways to do things, since we had some convoluted process, and he worked through some specific examples on our system. The team loved him and we couldn't have been more pleased with him than we are.”

“The support I received was excellent and saved me lot of time and effort. The solution was provided very quickly and an explanation of why the problem occurred in the first place, so I have an understanding of what to do if the same problem occurs in the future.”

Michelle Winter, Sr. Accountant Muller Quaker Dairy

Amanda Stevenson, FinancialAccountant, The Coal Authority

“The Sapphire team impressed us with the planning and delivery of the project – it was very thorough and detailed. I rate the support service from Sapphire very highly; any questions are always answered.”

Simon Peutrill, GroupFinance Director, Sunraysia

“Sapphire understands your business before presenting a solution and are also very knowledgeable and approachable.”

Dawn Allen, Managing Director Fusion Floral

WHAT OUR CUSTOMERS HAVE TO SAY

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Our award winning Corporate Social Responsibility (CSR) programme plays an important role within our company, and has already raised thousands for our chosen charities. Every year our staff nominate a charity that is near to their hearts, and we undertake a whole host of fundraising activities to support this good cause.

We also conduct a successful apprenticeship project with a local school. Based on the concept of the popular BBC show, the children are encouraged to develop business ideas and present them to Sapphire’s CEO.

The programme has previously won The Lord Mayor of London’s Heart of the City Award.

NOT JUST BUSINESS

Corporate SocialResponsibility

sapphiresystems.com | info@sapphiresystems.com

London, UK+44 (0)20 7648 2000Northern & Shell Building10 Lower Thames StreetLondon, EC3R 6AF

Manchester, UK+44 (0)16 1227 8177Kilburn House, Manchester Science ParkLloyd Street NorthManchester, M15 6SE

Edinburgh, UK+44 (0)131 200 6156Conference House152 Morrison StreetEdinburgh, EH3 8EB

New York, USA+1 (212) 905 0100The Chrysler BuildingLevel 46, 405 Lexington AvenueNew York, 10174

Los Angeles, USA+1 (310) 231 873111601 Wilshire BlvdLos Angeles, California, 90025

Houston, USA+1 (713) 353 4815Two Allen CentreLevel 16, 1200 Smith St,Houston, Texas, 77002

Mumbai, India +91 22660 449093rd Floor, B Wing, Madhu EstatePandurang Budhkar MargWorli, Mumbai 400 018

Sydney, Australia +61 (0)2 9004 7215Citigroup Centre, Level 132 Park StreetSydney, NSW 2000

Irvine, USA+1 (949) 754 3116Level 4, 300 Spectrum Center Drive, Irvine, California, 92618

Chicago, USA+1 (312) 466 551330 S. Wacker DriveSuite 2200Chicago, Illinois, 60606

Sapphire’s Global Offices