sap world tour meets 2010 - · pdf filesap world tour meets 2010 ... webservice 1 add return...
TRANSCRIPT
SAP Lounge, Vilvoorde
June 9-10, 2010
SAP WORLD TOUR meets 2010
SAPience.be USER AND TECHNOLOGY DAYS
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The first steps to SOA at Multipharma
Jean-Jacques Honoré
Web services in goods returns and complaint
handling
Back Office Manager IT Multipharma
Rooms Kris
Team Leader Innovations Intensum
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Agenda
1. Introduction
2. Project Returns
3. Benefits
4. First Step to SOA
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Multipharma :
the Power of Network
Today Multipharma is leader on the Belgian Market:
Network of 250 local pharmacies
Multipharma: 186
PPL: 63
With the specifity of an Integrated structure
Pharmacist
Wholesale distributor
Tariffing office
Pharmaceutical advice
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Accounting
Human Resources
...
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Multipharma : Turnover
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200.000.000
220.000.000
240.000.000
260.000.000
280.000.000
300.000.000
320.000.000
2002 2003 2004 2005 2006 2007 2008 2009
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Project Returns : Mission
Business re-engineering of flow related to return of goods and
complaints of the Point of Sales (PoS) towards the Central
Warehouse (CW) in order to improve operational efficiency
regarding the physical handling of these flows
Request Accounting department : modifications to the posting
scheme used for the PoS credit notes
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Project Returns : Scope
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AS IS TO BE
PoS
CW
Is return allowed
Type of return /
complaint
Amount that will be
credited
Home-made application
re-engineered
supporting Scanning
Standard ECC process
SO, DL, GR, Credit Note
Home-made application
Month-end posting by
custom development
with limited flexibility
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Project Returns : Process Flow
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1a. Enter Returns A. Get Addit Data 1
B. Determ Return Type
i. Receive Box
1b. Correct Returns
2a. Confirmation C. Store Data
ii. Enter Returns
iii. Control, Evaluate, Correct
2b. Acknowledgement iv. Confirmation
D. Get Addit Data 2
E. Create SO, DL, GI, Credit Note
3. Information v. Print labels
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Project Returns : Architecture
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1a. Enter Returns A. Get Addit Data 1
B. Determ Return Type
i. Receive Box
1b. Correct Returns
2a. Confirmation C. Store Data
ii. Enter Returns
iii. Control, Evaluate, Correct
2b. Acknowledgement iv. Confirmation
D. Get Addit Data 2
E. Create SO, DL, GI, Credit Note
3. Information
Webservice 1 Add Return
Application
to existing
PoS
application
PHP 4.0
Scanning
Equipment
v. Print labels Standard ECC
Label Printer
Dynamically
Maintainable
Business
Rules
Webservice 2
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Webservice : Validation
Z_RET_VALIDATE_DETERMINE
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Returns
Complaint ?
PoS
or CW Valid Delivery
Delivery date < 2d
Valid Reason
Nb SCM note
Return
by CW ?
Check 3
Get Addional Data
Remaining shelf life
Check 4
Remaining shelf life
Prescription needed
Type Return
Type Return
Errors
Rejections
Y
N
N
N
Y
Y Material Defect
Type Return
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Improved Business Efficiency
Point of sales
Availability of return information
Identification of discrepancies
Central Warehouse
Data entry already done by PoS
Avoiding physical transport and handling of non-authorized goods
Anticipating volumes of returned products in the warehouse
Accounting Department
Posting of credit amounts according to new guidelines
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Reduced TCO of Applications
IT Department
Centrally implement and support the business logic
Custom developments are replaced by standard SAP functionality
where possible
Key User Central Logistics Department
Centrally maintain the common business rules regarding product
call-backs, (non-)authorized returns and complaints along with
the pricing rules related to the various categories of returns
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First step to SOA
Can still use current skills of IT team (classic abap and PHP) and generate
webservices out of RFC-enabled Function Modules
Use of Webservices in PHP 4.0 and 5.0
First flavor of basic concepts of SOA
Smooth Evolution to SOA with SAP NetWeaver (Process Integration,
Composition Environment, Business Rules Managment, Webdynpro, ..)
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