sap solution manager 24 pgs

7/27/2019 SAP Solution Manager 24 Pgs

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Implement & Operate YourSAP Solutions with SAPSolution Manager

Uro Mazej

Support All iance Manager

SAP Active Global Support


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SAP Solution Manager for Operation

Summary

What Is SAP Solution Manager?Implementation and Upgrade ContentDelivered with SAP Solution Manager


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SAP AG 2006, Implement & Upgrade Your SAP Solutions with SAP Solution Manager / 3

End-to-End Support during the complete life-cycleand for the complete customer solution

User

RFID Devices Rendering OfficePortal

SAP Portal

Web Services andxApps

Duet

Office Integrationand Self-Services

SAP Solution Manager

.net

World

APO

BW

SRM

SEM

APO

SRMSEMR/3 ERP

Analytics

ESAExternal

Applications

Java

World


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SAP Solution Manager Business Drivers

IT

execution

Business

needs

IT landscape enables work

CEO sets strategy

Streamline global operations

Be more agile & responsive

Continue cost cutting initiatives

Meet higher SLAs

Enable staff with new skil ls

New IT deployments

IT Infrastructure harder to manage

Budgets stretched

Security

Skill shortages

Risk factors have increased

Complexity, speed, and investment

needed for future innovation will

increase

Change


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Change Request

Management Follows ITIL standards

Maintenance processes

SAP Solution Manager Scenarios

Service Desk

Best Practices

for messaging

Integration of

3rd-party help desks

Solution Manager

Diagnostics

Solution Monitoring System monitoring

Business process monitoring

Central system administration

Solution reporting

Service Level reporting SAP EarlyWatch Alert

Upgrade of

SAP solutions SAP methods & tools

E-learning mgmt.

Test management

Implementation ofSAP solutions

SAP methods & tools

Global rollout

Customizing sync.

E-learning mgmt. Test management

COREBUSINESSPROCESSES

Delivery of

SAP Services

Onsite/remote services

Issue Management

Required for the delivery of

SAP Standard Support Services=


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SAP Solution Manager Provides Transparency

All training

information

All maintenance

activities

All service planning,

deliver ad follow-up

information

All business processesAll systems

All monitoring dataAll service level information

All test information

All customer

developments and

functional enhancements

The entire documentation

All change

information

All incident and

problem information

SAP

SOLUTIONMANAGER


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SAP Solution Manager Serves as Collaboration Platform

Solution

landscape

SAP Consulting

SAP PartnerSUPPORT -

ORGANISATION (CCC)

Service Infrastructure

Application Management

SAP

SAP ServiceMarketplace

Know-

ledge

Experts

Customer

SAP SolutionManager


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Summary

What Is SAP Solution Manager?

Implementation and Upgrade ContentDelivered with SAP Solution Manager


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SAP Solution Manager Methodology

SAP Solution Manager delivers roadmaps containing processdescriptions and project accelerators

Implementation Roadmaps

Upgrade Roadmap

Solution Management Roadmap

Global Template Roadmap

Advantages:

Deliver transparent, proven approach helping the implementation /upgrade project team to reduce implementation time, costs and risks

Achieve better results by leveraging the experiences of other

successful projects

Knowledge management - use the roadmaps to gather knowledge onhow to organize and run your projects


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Implementing SAP Solutions Process in Detail

Define customersolution based on

SAP processes

ProjectPreparation

BusinessBlueprint

Configuration

Roadmaps

Project Administration

Issue Tracking / Monitoring / Reporting

Synchronize

Cust. settings

Configure

processesTest processes

Define project

Set up system

landscape

SAP Solut ion Manager

Testing


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Example: SAP Upgrade Roadmap Overview

SAP FSCM 3.0 (Biller Direct;Dispute Management)

SAP SEM 4.0

SAP Learning Solution 3.0

SAP E-Recruiting 3.0

SAP ECC5.0

Target release within

mySAP ERP

34 (14 unique)SAP FSCM 2.0

56 (10 unique)SAP SEM 3.0...3.5

55 (13 unique)SAP Learning Solution 2.0

2 (2 unique)SAP E-Recruit ing 2.0

99 (27 unique)SAP R/3 3.1i...4.7X200

No. of new

accelerators

Source release

SAP FSCM 3.0 (Biller Direct;Dispute Management)

SAP SEM 4.0

SAP Learning Solution 3.0

SAP E-Recruiting 3.0

SAP ECC5.0

Target release within

mySAP ERP

34 (14 unique)SAP FSCM 2.0

56 (10 unique)SAP SEM 3.0...3.5

55 (13 unique)SAP Learning Solution 2.0

2 (2 unique)SAP E-Recruit ing 2.0

99 (27 unique)SAP R/3 3.1i...4.7X200

No. of new

accelerators

Source release

DESCRIPTION

BENEFITS

Repeatable approach that helps to mitigate

risks, to attack key time consumers andto reduce costs and effort

Central point of access to upgrade project

information and integrated use with SAP

Solution Manager

EXAMPLEContent updates by mySAP ERP upgrade path (01/2005) SAP's standard methodology to plan and

execute the upgrade of an SAP solut ion

Content: Best practices and templates for

project management, functional and

technical aspects facilitating key tasks ofthe entire project team

Formats:

HTML version on SAP Upgrade Info Center

SAP Solut ion Manager format


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SAP Solution Manager Implementation And Upgrade Content

SAP Solution Manager provides predefinedSAP Business Processes that include

process descriptions and guided

configuration support for SAP Solutions

Process flow and detailed descriptions

Configuration activities

Test cases

Advantages:

Business Scenarios are designed to help

customers to accelerate implementation

projects, to reduce costs, to increase

revenue, and to increase customer

satisfaction

Learn from the experience of other SAP

customers and SAP experts


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SAP Solution Manager delivers services Example: Safeguarding ensures project success

Safeguarding enabled us to reduce response times in ouronl ine shop. For example, we accelerated response times in

catalog browsing from 2.8 to 1.3 seconds...These enhancements enable us to present a much moreaccurate and higher-quality face to the customer.

With Safeguarding, we now have the internal security ofknowing that everything wi ll be checked.

Markus Piber, business unit manager for e-business


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Summary




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Change Request

Management Follows ITIL standards

Maintenance processes

SAP Solution Manager Scenarios

Service Desk

Best Practicesfor messaging

Integration of

3rd-party help desks

Solution Manager

Diagnostics

Solution Monitoring System monitoring

Business process monitoring

Central system administration

Solution reporting

Service Level reporting SAP EarlyWatch Alert

Upgrade of

SAP solutions SAP methods & tools

E-learning mgmt.

Test management

Implementation ofSAP solutions

SAP methods & tools

Global rollout

Customizing sync.

E-learning mgmt. Test management

COREBUSINESS

PROCESSES

Delivery of

SAP Services

Onsite/remote services

Issue Management

Required for the delivery of

SAP Standard Support Services=


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SAP NetWeaver BI

CCMS Monitoring Infrastructure


Solution Reporting - Technical Content and KPIs

EWA BI

Content

BI

Queries

CPH BW

Content

System n

+ Additional

Service Data

System 2

Collected

EWA Data

System 1

EWA Reports

Availabi li ty

Reporting

Service Level

Reporting

Service

Reporting

Central

Performance

History

EWA

Data

CCMS

EWA

Data

CCMS

EWA

Data

CCMS

: New Feature with SAP Solut ion Manager 4.0

EWA for

non-ABAP

Downtime

reporting

CPH

integration

Flexible data

selection

New

Standard

Content

Predefined

Queries

+ Business

Process Data


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Example: Help desk in SAP Solution Manager

CustomerCustomer SAPSAP

Solution

2

Search for a

solution

Local Solution

DB

1

Creation of message

SAP System

Servicedesk

End UserEnd User LocalService desk

LocalService desk

SAP SupportPortal

SAP SupportPortal

SAP Note DBSupport Services

Best Practice

Providing Solution

SAP SupportSAP Support

4

Message is sent to

SAP

3

5Providing Solution


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SAP CUSTOMERSAP CUSTOMERSAP SUPPORT

Solution Manager DiagnosticsEfficient and Safe Root Cause Analysis

EFFICIENTReduce time for root cause analysis

Available in one central console

Standardized SAP best practices fordiagnostics, integral part of SAP

NetWeaver and used by all SAP

employees

Uniform across components

SAFENo changes to production systems

Runs in web browser and can be

accessed via http connection, No OS

access necessary for standard support

No access to SAP NetWeaver

administration tools

Enforced customer control for change

management

SOLUTION MANAGER DIAGNOSTICS provides efficient and safe root cause

analysis of incidents in customer solutions powered by SAP NetWeaver.

SAP System

Solution Manager

Diagnostics

SAP NetWeaver

Administration ToolsSolution Landscape

Safe

access

No

accesschange

read only


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Example: Change Request Management in Solution Manager

Change

request

Service

Message

Developer

End User

Tester

Change

Manager

DEV

IT Operator

QAS

PRD

transport

transport

Helpdesk

EmployeeHelpdesk

ChangeR

equestManagement

Change

document Task

list

Feedback


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Summary




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Living Proof: Successes and Experiences

Our business is one hundred percent compliant with the capabilitiesof mySAP CRM. Using the implementation content provided within the

SAP Solution Manager is more than just documentation or a prototype,

it actually represented the groundwork for our productive system.

Theo Kraus, CIO

We use the SAP Solut ion Manager as the central repository for all

project documentation. The integrated use of SAP Knowledge Ware-

house provides advanced document management capabilities and

control that leads to time savings in the project.

Bernhard Thoma, SAP Project Manager at MAN

The main driver in choosing the SAP Solution Manager was theconvincing concept of an integrated platform that manages

implementation and operations of mySAP.com, leveraging latest

state-of-the-art implementation technologies.

Wolfgang Trabant, Project Manager, Methodology

The support desk functionality in SAP Solution Manager has brought us

enormous benefit in handling problem messages across Europe. The tool

was delivered at no extra charge, is easy to use, and easily extended.

Jrgen Neufurth, Information Systems Application Engineering, Federal-Mogul


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Summary

SAP Solution Manager ensures

Transparency

Efficiency

Flexibility

Control

entire IT landscape SAP and non-SAP entire solution lifecycle

gateway to SAP support

aligned with SAPs best practices

scenario driven

global template function decreases cost

full integration


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More information available at www.service.sap.com/support

Uro MazejSupport Alliance Manager

Active Global Support

SAP SloveniaDunajska 156/11

1000 Ljubljana, Slovenia

T +386 1 5881165

F +386 1 5881385E [email protected]

www.sap.com


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sap solution manager 24 pgs

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