sap mobility for ec&o

CONFIDENTIAL

SAP Mobile Solutions Overview Proven Mobile Solutions for Industry

Raj Singh Business Development Director

©  2013 SAP AG. All rights reserved. 2

Agenda for Today

•  Why Mobilize?

•  What Processes to Mobilize?

•  Who else is Mobilizing?

•  Why SAP and Why Now?

•  Next Step: Building a Mobility Strategy


Some don’t see the need for a mobile strategy…


…for others the race is already on!


The race is on and the field is spreading out

www.enterprisemobilityexchange.com

53.6%


The world is asset intensive

* Examples: Production equipment, tools, vehicles, facilities , power grid

�  More machines (50B) than people exist in the world �  Annual global maintenance spend exceeds $447B

Assets are geographically distributed and the people that construct, service and operate them are mobile

Why Mobilize?


Business Drivers for Mobility

•  Improving the Personal Productivity of Staff and Subcontractors

•  Improving Data Quality and Decision Making Capability

•  Improving the Efficiency of Back-Office Support Processes

•  Improving the Safety, Quality and Productivity of Service Delivery

•  Increasing Customer and Employee Satisfaction

•  Effectiveness of Asset and Maintenance Management Processes

Organisations today have all the backend systems and processes

but only mobility is providing the added benefits


Typical approach – from paper to ‘in-‐house’ electronic form

Paper •  Unnecessary foot traffic & data entry efforts •  Longer cycle times to update backend •  Errors and missing data (hidden work) •  No access to backend data at the point of

performance •  No way to enforce work execution processes •  Reduces available work time

Electronic inspec8on form


Typical Asset Intensive Workforce Mobilization

Crew Management •  Manage crews & vehicles •  Reassign jobs

� Automated Debriefing •  CATS time tracking •  Parts & materials

Intelligent Scripting •  Perform multi-point inspections •  Perform branched diagnostics •  Perform complex work orders

GIS •  Locate jobs/assets on maps •  Find best route •  Locate other crews and

points of interest •  View geo-fences to avoid

unauthorized areas

Measurements & Readings •  Capture with barcode,

Bluetooth and peripherals •  Machine to machine

Interactive 3D Schematics •  View part and asset assemblies •  Initiate tasks and transactions

from therein

Location Based Services •  Track crews in real-time via GPS •  Capture geo-tags •  Track job and work status and

progress

� Attachments •  Photographs •  Documents

� Safety & Communications •  Automated distress calls •  Real-time permits/tag-outs •  Multi-party messaging


Mobile Simplifies Work Execution

þ  Eliminates paper!

þ  Ensures data accuracy and quality

þ  Increases workforce utilization

þ  Improves asset utilization

What Processes to Mobilize?


Solutions for a Broad Set of Use Cases

§  Work Order management

§  Inventory management

§  Operator rounds

§  Inspections

§  Equipment maintenance

§  Field generated work orders

§  Buildings and Grounds maintenance

§  Calibrations §  Asset auditing §  Create work requests and

notifications §  Time and Attendance §  Viewing of advanced

content §  Signature capture

§  Asset condition monitoring §  Outage management and

repair §  Vehicle maintenance §  Meter management §  Equipment installation §  Construction §  Turnaround & Shutdown

Management §  Capture GPS coordinates


•  Fiori is already configured in Development Systems at SABIC and need to move to Production

•  The common everyday processes that require system access

•  PO Approvals, Spend Monitoring, Leave Requests, Leave Approvals, Material Requests, Material Approvals,

•  100+ Corporate processes can be administered from mobile devices

•  Corporate processes and workflows are observed

•  Clear and easy to use look and feel

•  Executives and staff no longer “prisoners” to the desktop

Mobility – Corporate Processes

©  2013 SAP AG. All rights reserved. 15 15

Proven Process Application Portfolio – for SAP

Asset Management • Access to asset location,

repair history, work order details, materials needed • Complete Work Orders

and capture all relevant data • Create Notifications or

Work Orders on the spot • CATS - time & attendance • Guided workflow

Material Management • Speed receipt and back-order reporting to-and-from shipping/receiving • Perform physical and cycle counts quickly • Accept & distribute incoming materials by PO

Field Service • Manage service orders

and create confirmations • View, look up, update

and transmit • Record status,

materials, problems, actions, expenses, customer signatures and more • View all relevant

customer data

� Condition Monitoring • Take measurements

and readings • Historic standards and

safe ranges • Generate notifications

on-the-spot • Trend readings, points

and sequences to avoid emergencies and outages

� Sales • Account and Contact

Management • Activity Management • Opportunity and Lead

Management • Sales Quotes & Orders • iOS and Android device

support

SAP Work Manager

SAP Inventory Manager

SAP CRM Service Manager

SAP Rounds Manager

SAP Sales Manager


Empowering workers with safety SAP EHS Safety Issue

Use Cases

�  Submit safety issues with a mobile device, directly upon detection, following a simple and clear method

�  Attach up to four pictures or videos of an observation

�  Attach an audio recording of observation details �  Track the status of observations

Business Value

�  Quick and easy way to report any safety concerns

�  Proactively reduce operational risks �  Actively engages employees in improving

safety �  Reduces injuries and environmental incidents

Make every employee a risk management deputy

The SAP industry-leading mobile app for handling and correcting safety issues with a mobile device

SAP insights and references 36% Of companies have implemented employee engagement and behavioral science programs and track results Source: SAP Performance Benchmarking

50% Of companies have a safety system that supports risk assessments, observations, and inspections, allowing a proactive approach to preventing incidents Source: SAP Performance Benchmarking


Industry’s most complete portfolio of apps

�  SAP Work Manager by Syclo �  SAP Rounds Manager by Syclo �  SAP Multi Resource Scheduling �  SAP EHS Safety Issue

�  SAP Work Manager by Syclo �  SAP Service Manager by Syclo �  SAP Inventory Manager by Syclo �  SAP Rounds Manager by Syclo �  SAP Visual Enterprise Viewer �  SAP Multi Resource Scheduling �  SAP EHS Safety Issue

�  SAP Inventory Manager by Syclo �  SAP EHS Safety Issue �  SAP Transport Notification �  SAP Transport Tendering

�  SAP Utilities Customer Engagement �  SAP Precision Retailing �  SAP CRM Sales �  SAP Sales Order Notificaiton �  SAP Customer and Contacts �  SAP Customer Financial Fact Sheet �  SAP ERP Order Status �  SAP Customer Briefing

�  SAP Utilities Customer Engagement �  SAP Sybase Mobiliser Platform

�  SAP Business Objects Mobile BI �  SAP BusinessObjects Explorer Mobile �  SAP Strategy Management

And rapidly growing

�  SAP Finance mobile apps �  SAP Human Resources mobile apps �  SAP Procurement mobile apps �  SAP StreamWork for Mobile

Maintenance & Operations

Engineering & Construction

Sales & Marketing

Logistics

SAP HANA SAP Mobile Platform

Sybase 365 Messaging SAP Workflow

Service & Support

Mgmt. Executives


True Cross-Platform Support

Full support for each platform’s unique features and controls

Native application look and feel simplifies training

§  No cross-compiling of application code for every platform

§  No need for separate development environments and skill sets

§  Easy configuration, support and modifications

Native User Experience Single Set of Business Logic


High Reliability and Scalability

100% availability in and out of wireless coverage Seamlessly roam among networks (WiFi, Cellular)

Full application functionality and full access to asset and work-related data in the offline mode

Scalable to thousands of users and large data sets

Fast synchronization times Efficient use of networks and server resources Support for server clusters and load balancing

Copyright © 2010 Syclo LLC. All rights reserved

Operational Benefits of Mobile

People Assets Data Quality IT


Reduce Data Entry

�  Logging in/out �  Duplicate entries �  Re-keying info in

multiple places �  Recording instead of

bar-coding/RFID �  Entering inaccurate

time/payroll info �  Clearing backlogs �  Manual reporting

Operational Benefits: People

21

Streamline Processes

�  Printing work orders �  Transfer, reassignment

of work �  Creating notifications �  Craft sequencing �  Validating asset �  Supervisor

communications

Reduce Foot Traffic

�  Walking to terminals �  Picking up work �  Retrieving changes to

assignments �  Picking up and

returning parts �  Locating storerooms �  Pulling asset histories


Operational Benefits: Assets

•  Improve preventative maintenance schedules and job plans

•  Higher first time fix rates

•  Extend asset lives

•  Reduce spare inventory

•  Better production uptime

•  Faster response rates

•  Improved accountability

•  Reduce terminal and printer requirements


Operational Benefits: Data Quality

•  Timely data entry/retrieval

•  Business rule enforcement

•  Reduced entry errors

•  Accurate repair histories

•  Improved scheduling

•  Faster emergency response

•  Accurate labor accounting

•  Timely reporting for process improvements

•  Less supervisor time correcting errors


Operational Benefits: IT

Integration

Usability

Configuration & Support

Easily Integrate Future Needs: Ø  Devices

Ø  Barcode and RFID

Ø  Location based services via GPS

Ø  Image interface and capture

Ø  Voice to text

Ø  Printing from the device

Ø  Partner integration for GIS, analytics and more…

What Our Customers Say

Who Else is Mobilizing?


Diverse Customer Community Globally…


RSADF - Royal Saudi Air Defence Forces

Dnata (Emirates Aircraft Refuelling)

STRATA Manufacturing (Mubadala)

… and locally in the Middle East Region


CHALLENGE

§  Ivy League New Jersey University looking to manage work orders spanning 500-acre campus, including residence halls, dining facilities and academic buildings §  Perform dorm inspections faster to facilitate timely scheduling of

repairs and quicker student billing

IMPLEMENTED SOLUTION

§  Inspections using Work Manager §  Mobile workflow containing electronic checklists and forms with room histories as well as safety and fire information completed on tablet

PCs

BENEFITS

§  Improved dorm inspection efficiency by 75% §  Inspecting 2,400 dorm rooms used to take technicians 10 days to complete, now only takes 3 days with mobile §  Inspections quickly translate to actual work orders, student bills and notices §  Improved living conditions for 4,600 undergraduates with well- maintained rooms, compliant with government and safety regulations

Princeton University


Realising a Mobility Strategy for Operational Efficiency Deploying SAP Work manager at Transfield Services


WHO WE ARE

Transfield Services is an operations, maintenance and construction services business.

Operate globally in the resources, energy, industrial, infrastructure, property and defence sectors.

Work closely with clients, helping them to achieve their business outcomes through optimising the sustainable performance, integrity and output of their assets.

31


11 countries 18 industries +200 clients +24,000 employees

Transfield Services

Transfield Services – An overview

32 28-‐May-‐15

Transfield Services -‐ An overview


!  Across ANZ approximately 60% or $2bn p.a. of our work is on assets that are geographically dispersed from the depot or managing office

!  Typically paper based operational processes, manual systems e.g. excel based

Business need across our majority of our business

33 28-‐May-‐15

!  Scheduling & dispatch !  Op=mising of field staff !  Handling of jeopardies situa=ons !  Dispatching work to the field !  Work order status tracking

!  Mobility in the field !  Work order management !  Data collec=on !  Integra=on of field and office !  BeKer response =mes


Benefits

Demonstration

Why SAP for Mobility?


Mobile Management Market-Shares (MDM)

1.  SAP 16.4% 2.  Microsoft 6.7% 3.  MobileIron 6.6% 4.  Good 6.4% 5.  Airwatch 4.5% 6.  Symantec 4.1% 7.  HP 4.0% 8.  SOTI 3.2% 9.  Boxtone 3.0% 10. IBM 2.7%

Market Analysts are Validating SAP is #1 in Mobile

Mobility Report “Mobile Device Management

is Dead. Long Live Enterprise Mobile

Management!” “WINNERS” “LOOSERS” SAP IBM Antenna Oracle Boxtone RIM

#1 Gartner ranks SAP as the industry leader in Mobile App Platforms. Completeness of Vision Ability to Execute

Source: IDC Report, September 2012.


Why SAP for Mobility?

•  SAP is the global leader in mobility solutions

•  Solutions are tried, tested and proven in mission critical environments

•  A range of pre-built solutions to meet many requirements

•  Mobile processes across the organisation: •  Maintenance •  Operations •  Store and warehouses •  HR and Procurement •  Management and executives

•  The leading mobile platform for applications

•  Fast deployment = fast return on investment

Next Step: Building a Mobility Strategy

A rapidly changing world requires business transformation


Strategy

A strategy is a plan of action designed to achieve a specific goal. Strategy is all about gaining (or being prepared to gain) a position of advantage over adversaries or best exploiting emerging possibilities. As there is always an element of uncertainty about future, strategy is more about a set of options ("strategic choices") than a fixed plan.

Henry Mintzberg from McGill University defined strategy as "a pattern in a stream of decisions“

Source: Wikipedia


Mobile apps offered by SAP (Partial List…)

Finance

HR Manufacturing & Service

Supply Chain and Procurement

Industries

Information Technology Sales Analytics &

Content

SAP Sanctioned-

Party List

SAP Transport Notification and Status

SAP Transport Tendering

SAP Inventory Manager*

SAP BusinessObjects Explorer

SAP BusinessObjects Mobile

SAP Strategy Management

SAP Replication Manager

SAP TDMS Manager

SAP User Experience Monitor

SAP IT Change Approval

SAP IT Incident Management

SAP System Monitoring

SAP Rounds Manager

SAP ERP Quality Issue

SAP EHS Safety Issue

SAP Inventory Manager*

SAP 3D Visual Enterprise Viewer

SAP Work Manager

SAP CRM Service Manager

SAP Customer Financial Fact

Sheet*

SAP GRC Access Approver*

SAP GRC Policy Survey

SAP Payment Approvals

SAP RealSpend

SAP Travel Expense Report*

SAP Travel Receipt Capture*

SAP Receivables Manager

TwoGo by SAP*

SAP NetWeaver Portal, mobile edition

SAP Fiori

SAP Fiori

SAP Fiori

SAP EMR Unwired

SAP Clinical Task Tracker

SAP Utilities Customer Engagement

SAP On-Shelf

Availability

SAP Retail Execution

SAP Customer

Loyalty

SAP Mobile Documents

SAP Interview Assistant

SAP Learning Assistant

SAP Manager Insight

SAP Travel Receipt Capture*

SAP Travel Expense Report*

TwoGo by SAP*

SAP Customer Briefing

SAP Customer Financial Fact Sheet*

SAP Sales Diary

SAP Account Intelligence

SAP Sales Companion

SAP Sales Pipeline Simulator

SAP Retail Store Ops

Manager

SAP Fiori


Strategy Workshop for Enterprise Mobility

Four steps of defining a Mobility Strategy

WHAT �  Identify Mobility Usecases

WHY � Define Vision � Determine Focus Areas

HOW � Derive Technical Realization � Define Organizational Realization

WHEN � Evaluate Usecases prioritization � Document an aligned Mobility Roadmap

Thank you

Raj Singh Business Development Director SAP Global Process Mobility Solutions Mobile +971 (0)56 141 9764 Email: [email protected]

sap mobility for ec&o

Technology

sap ag

work execution processes

work status

data quality

asset utilization

backend data

asset assemblies

mobile strategy