sap leonardo machine learning enabling the intelligent ...€¦ · sap leonardo ml foundation deep...

PUBLIC

Theiss Heilker, Machine Learning Architect

January 31st 2019

SAP Leonardo Machine Learning Enabling the Intelligent Enterprise

2PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER

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Many of us help train machine learning models daily without knowing it.

▪ Amazon.com uses your past purchases to

suggest recommended items.

▪ Instagram uses your feedback to suggest

new accounts to follow.

▪ Netflix uses the movies you have viewed to

suggest other films.

3PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

How enterprise data is transformed into business valueFrom data to insights

Data Training Inference

Apply

model

Services(such as invoice processing,

profile matching)

…and more

Applications (such as cash application)

Text

Image

Video

Speech

… and more

Train

model

Prepare

data

Capture

feedback


Knowledge

Bots

Payroll Fraud

Detection

Learning

Recommender

Job

Analyzer

Employee Self-

Service Bot Total Workforce

Insights

Resume Matching

Manager and Administrator

Self-Service Bot

Career Planning:

People Like Me

SAP Fieldglass Live Insights

Job Matching for

Candidates

Support and

Productivity Bots

Job Seeker Resume

Ranking

Intelligent Customer

Experience Suite

Lead

Intelligence

Customer

Retention

Ticket

Intelligence

Product and Offer

Recommendation

Influencer Map and

Deal Finder

Multitouch

Customer Attribution

Contextual

Merchandizing

Self-Writing Expense

Computer Vision

Receipts

Anomaly

Detection

AI Expense

Approvals

Invoice

Digitization

AI Invoice

Processing

Itinerary

Capture

Chatbot

BookingsRisk Impact

Predictions

Automated

Duty of Care

Proactive Assistant

Semantic

Contract Repository

Item

Recommendation

Self-Service

Contracts

Attribute

Normalization

Semantic Search

Item Normalization

Sourcing

Optimization

Sourcing

Recommendation

SAP Job Matching

Timesheet

Anomaly

DetectionProgram Office

Guidance

Job

Normalization

Statement of

Work Builder

Contract

ConsumptionSAP Tax Compliance

Smart Automation

Payment Block: Cash

Discount at RiskSmart Alerts for Real Spend

and P&L Analysis

Demand-Driven

Replenishment AdjustmentStock in

Transit

Sales Performance

PredictionSAP Cash

Application

Predictive Engineering

Insights

Predictive and Prescriptive

Maintenance

Demand Sensing

Predictive Overall

Equipment Effectiveness

Predictive Quality

Management

Smart Worker

Enablement on Shop

FloorSupply Chain

Segmentation

Advanced

Forecast

Accuracy

SAP Leonardo Machine

Learning Foundation

SAP Concur

SAP Ariba

SAP C/4HANA

SAP S/4HANA

SAP SuccessFactors

SAP Fieldglass

Manufacturing

& Digital Supply Chain

SAP Conversational AI End-to-End Suite Intuitive UX Any lLnguage Q&ASAP CoPilot

integration

Context

ManagementInsurance Bot Industry Bots Integration with

additional CRM

Train Your Own

ModelTable Extraction

Custom Image

SegmentationData Scientist Notebook

Support

Customized

Recommender

Handwriting

Recognition Data Pipelines

Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt

SAP Intelligent Robotic

Process AutomationAutomated Process

Execution3rd party Integration API Leverage Prebuilt Bots Process Monitoring Embedded Analytics ML and CAI

IntegrationBot Marketplace Computer Vision for

Bot Stability

SAP Leonardo Machine Learning

and Fiori put the user first


SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office

Service tickets

Knowledge base

articles1

Classifications

Resolutions

Routing

The SAP Service Ticket Intelligence application automatically processes

customer inquiries to deliver best-in-class customer service.

Integration with SAP Cloud for

Customer for reduced time to value

Enablement of customer service to

scale with increased digital

interactions

Improved service response times

with automated processing

1SAP Service Ticket Intelligence does not replace knowledge management solutions.

Create your own intelligent infrastructure

SAP Leonardo

Machine Learning


“With our virtual colleague CuRT, we automate incoming inquiries from multiple channels to deliver

a higher level of quality and service to our customers based on SAP Leonardo Machine Learning.”

Pedro Ahlers, Digital Growth Manager, BASF SE

CuRT,1 the new virtual colleague at BASFRuns on SAP Service Ticket Intelligence

What is it?

Machine learning can help you efficiently sort ticket input from a

variety of channels, suggest relevant service proposals, and

route tickets to the appropriate service agent:

• Cloud deployment

• Automated processing

• Integration with SAP Service Cloud

• Faster digital interaction processing1Customer request tracking

What are the benefits?

• Freeing contact center agents from repetitive, tedious tasks

• Less rerouting for increased speed of resolution

• Improving service response times thanks to automated processing

• Allowing customer service to scale with increased digital interactions

• Increasing customer satisfaction

• Lowering the overall cost of providing customer service

Log incoming tickets Categorize Assign processor Suggest solution Boost customer

experience


Vision of the Order-to-Cash Process with Machine Learning

Order and contract management

Check credit

Issue invoice

Receive and apply cash

Resolve dispute

Collect cash

Settle, reconcile, and account

• Receive and process customer sales orders

• Run compliance report

• Conduct credit review

• Calculate score, risk class, and credit limit

• Manage pricing and discount

• Generate and send invoice to customer

• Receive and manage customer payments

• Apply cash payment.

• Identify and investigate bad debt

• Handle invoice and payment dispute

• Define collections procedure and policies

• Analyze customer account balances

• Reconcile account records

• Order acceptance recommender

• Compliance and risk management

• Credit limit utilization

• Predictive risk scores

• Customer profiling

• Discount proposal service

• Purchase order mapping

• Cash application

• Payment advice extraction

• Bad debt identification and handling

• Dispute proposal service

• Cash collection recommender

• Identification of the most optimal dunning method

• Customer account identifier

Ma

ch

ine

le

arn

ing

Ma

nu

al p

roce

ss


SAP Cash ApplicationIntelligent receivables automation powered by SAP Leonardo Machine Learning

History

Payments

Invoices

Payment Advices

Matching proposals &

automated payment

clearing

Improves days sales

outstanding

Allows shared services

to scale as the

business grows

Seamlessly integrated

with SAP S/4HANA

Drastically reduce

manual effort, focus on

strategic tasks and

service quality

SAP Cash Application intelligently learns matching criteria from

your history, reads and processes payment advice documents,

and automatically clears payments with minimal intervention.

SAP LeonardoMachine Learning

CUSTOMER


How SAP Leonardo ML helps to deliver the Intelligent Enterprise

IntelligentRobotic Process

Automation

Conver-sational AI

Intelligent Applications

Business Outcomes

77%of the world’stransaction revenue touches an SAP system

26Industries

7lines of business

The world’s largestbusiness network

Increase revenue

Re-imagine processes

Quality time at work

Customer satisfaction

Enabling innovations

Open and flexible building blocks

On SAP Cloud Platform & SAP HANA

ML & Data Science Platform


SAP Leonardo Machine Learning Foundation

enabling customers and partners to build the intelligent enterprise

Data Scientist

Enterprise System Developer

End-User

Image Speech Text

SAP Leonardo ML Foundation

Functional Services

Core Capabilities

Training APIs Consumption APIs

SAP Cloud Platform

Applications


Automotive manufacturer: Bringing customer experience to a new level

Challenge: Accelerating the

conversion in the car sales

process in early stages

Benefit: Improved customer

experience

Solution: Intelligent app enabling

car model identification by

taking a photo


1 Identify your dream car 4 Find next Mercedes-Benz Dealer

5 Configure your dream car

3 Classification Model

G Class (2015)

2 Object Detection Model

The car model detector – how does it work?


Ensuring legal compliance for product development teams

Challenge: Keeping track of

legal changes and

assessing their relevance

Benefit: Reduced effort for

monitoring and checking legal

changes

Solution: Intelligent app for

automated collection and

assessment of legal

documents


Regulatory changes delivered globally

every year

≈1000 70+SuccessFactors EC

localized country versions

64+S/4 HANA

localized country versions


Towards a unified ML & Data Science Platform

SAP Leonardo ML FoundationDeep Learning (text, image, video, audio)

SAP Predictive AnalyticsOperationalization and automation

SAP HANA MLIn-database Machine Learning

SAP Data HubData sharing, pipelining, and orchestration. Including data preparation and cleaning.

Components Solution

One integrated offering

One data science front end

Full lifecycle management

Integrated with SAP

Roadmap - subject to change


ML & Data Science Platform Overview

Machine Learning & Data Science Platformorchestration | integration | operationalization

Service

Deployment &

Operations

Data

Preparation

Model

Creation

Machine Learning IDEML research | Model publishing | Lifecycle management

ML & Data science repository

Enterprise

Data

Sources

Intelligent

Enterprise

Suite

Roadmap - subject to change

The foundation of the

intelligent enterprise.

▪ Supporting the entire

lifecycle of self-learning

software.

▪ Enabling data scientists

and developers to tightly

integrate with SAP data

and processes

▪ All Machine Learning

technologies.

▪ Scalable and secure

cloud-based platform.


The Human Aspect of Machine Learning

Thinking

Listening & Speaking

Acting

SAP Conversational AI

SAP Intelligent Robotic

Process Automation

SAP Leonardo Machine Learning Foundation

SAP Leonardo Machine Learning Ethics of Artificial Intelligence at SAP


Ethics of AI at SAP

CUSTOMER

Senior leaders from

across the organization

responsible for

developing, enforcing

and operationalizing the

Guiding principles for AI

Dynamic foundation for a

continuous engagement

with the ethical and

socio-economic

challenges of AI,

governing how SAP

develops AI in line with its

mission

Experts from industry,

academia, and public

policy to advise SAP in

the development and

operationalization of the

guiding principles for AI

Engagement and

commitment of

stakeholders in different

committees, advisory

boards, expert groups,

trade bodies, and so on

Guiding principles

for AI

Stakeholder

engagement

Internal AI ethics

steering committee

External AI ethics

advisory panel


1. We are driven by our values.

2. We design for people.

3. We enable business beyond bias.

4. We strive for transparency and

integrity in all that we do.

SAP’s guiding principles for artificial intelligence (AI)

5. We uphold quality and safety

standards.

6. We place data protection and

privacy at our core.

7. We engage with the wider

societal challenges of AI.


Learn more

Websites

ML overview website: sap.com/ML

Product website:

sap.com/products/machine-learning-

foundation.html

Developer website:

sap.com/developer/topics/machine-

learning.html

Try out SAP Conversational AI:

https://recast.ai/

Try out MLF service:

https://api.sap.com/package/SAPLeonardo

MLFunctionalServices?section=Artifacts

Online

Courses

Enterprise ML in a Nutshell

https://open.sap.com/courses/ml1

Enterprise Deep Learning with TensorFlow

https://open.sap.com/courses/ml2/

https://www.sap.com/products/leonardo/machine-learning.html

https://www.sap.com/products/machine-learning-foundation.html

https://www.sap.com/developer/topics/machine-learning.html

https://recast.ai/

https://api.sap.com/package/SAPLeonardoMLFunctionalServices?section=Artifacts

https://open.sap.com/courses/ml1

https://open.sap.com/courses/ml2/

sap leonardo machine learning enabling the intelligent ...€¦ · sap leonardo ml foundation deep...

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