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SAP HR digital transformationSAP Human ResourcesSAP Forum Tashkent 2018

Anatoliy YakimovSAP Human Resources

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#DIGITIZATION IS CHANGING EVERYTHING.

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Next gen 2018

Digital is the new reality.

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Why we all need to evolve.

Customer expectationsEmployees are digital consumers andexpect the same from their employer.

SAP’s Digital Business FrameworkWe are enabling our customers to transition todigital businesses and Run Simple.

Megatrend digitizationDigitization is changing businesses,

processes and people.

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#SIMPLIFY AND LEVERAGE LEADING-EDGE

HR TECHNOLOGY TO BOOST CUSTOMER

SATISFACTION.

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We drive leading-edge HR transformation by continuouslytransforming processes and technology.

HR RUN SIMPLE HR GOES CLOUD+

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HR technology innovation enables us to design engaging HR services

SuccessFactors Mobile

LMS

Recruiting

Pre-start portalOnboarding forms

Onboarding

People ProfileEmployee Central

Learning

WorkforceAnalytics

HR analyticsSocial

collaboration

HR Core

Continuous Performance ManagementPerformance & Development planning360° FeedbackSuccession ManagementGoals

CompensationPlanning

SAP Talk

Recruiting MarketingRecruiting ManagementMultiposting

TotalRewards

Own SAP

Appreciate

…SAPCloud

Platform

SAP JAM

ExternalWorkers

Travel Expense

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Our HR Services span the entire employee life-cycle.

HRServicesPortfolio

My Career59 Services

My Team &Org.

17 Services

My NewPeople

6 Services

My Data &Admin

4 Services

My WorkAbroad

6 Services

MyRewards

13 ServicesOur HR Ticketing Appprovides mobile accessanywhere, anytime.

All 105 HR Services are accessiblefor managers and employees viaportal, ticket, call or mail.

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2017+

Leading-Edge

Three-Pillar-Model

Globalization of HR along three pillarsof responsibility (Business Partnering,

Transactional Servicing, Design)

2013 – 2016Transformed

2005 – 2012Globalized

Enhanced Three-Pillar-Model

Transformation to become morescalable, cloud enabled and customer

focused

Experience-Focused-Model

Holistic end-to-end setup for a superiorHR customer experience provided by

One HR

HRBP

HRPractices

By driving Digital Transformation we take our HR Operating Model tothe next level focusing on experiences.

Legend: = Build (design)= Business partnering = Run (recurring execution)

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Leading the way with an Experience-Focused HR Operating Model.

HR Business Partner (HRBP)• Refined focus on strategic

support for executivesand senior-level leaders

• Transformation consultingand change champion

• Workforce insights andplanning

HR Global Service Delivery (HR GSD)• Transactional HR Service excellence enabling human touch with scale• HR Advisor role supporting first- and mid-level leaders by advising on and coordinating cross-functional cases• Employee Experience offering for personal face-to-face conversations with HR for all SAP employees (virtually and

onsite for selected locations), providing an easy-to-access channel for career counseling or personal matters

Experience-Focused-Model

HR Practices• Seamless integration of

HR service design andexecution for- Talent Acquisition- Total Rewards- SAP Learning- People Sustainability- People Relations

HRBP

HRPractices

Legend: = Build (design)= Business partnering = Run (recurring execution)

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With our global HR set-up we provide services and solutions toemployees and leaders anywhere, anytime.

LATIN AMERICA

ASIA PACIFIC

EUROPE

NORTH AMERICA

AFRICA

NSQ

SGP

SSC MNL

WDF

Corporate headquarter: Walldorf

HR Global Shared Service Centers:Prague, Manila

Major HR hubs: Newtown Square,Walldorf, Singapore

HR country locations: various

SSC PRG

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Success story: Improving internal collaboration with Jam.

13.9M

…page visits/month

200+k

…documents &videos/month

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Success story: Reducing our global compensation cycle to threeweeks.

…employeesmanaged for theGlobal RevenueEnabling Roles

Bonus plan

…careermovements

…managersinvolved

…onlinecompensation

statements

85K+ 49K+ 17K+ 84K+

…employeesin 70

countries

7400+ 35K+

…LTIallocations

*Data bases on 2017 compensation cycle.

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Success story: We leverage leading-edge HR Analytics to measurebusiness impact and to drive superior talent decisions.

DigitalBoardroom

HR MissionControl Center

Area SpecificAnalytical Solutions

Operational People Reporting

Real-time business intelligence forCHRO to lead HR holistically

Flexible data insights forline managers and HR

Real-time insights for HR LT tosteer HR strategy execution

Tailored people KPIs forbusiness leaders and HR

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HCM Cloud solutions change the nature of HR Shared Services Centerwork for the better.

Enhanced mobile userexperience increases

accessibility &satisfaction

More flexible andtransparent UI and

working tools

More process design,less order-taking

More configuration,less administration

Faster data updateswith less errors

More data audit andcontrol, less data

keying

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We increase efficiency by continuously optimizing and migrating HRprocesses and services.

Basics (2006-2010)ü Organizationü Migrationü Technology

Consolidation (2011-2014)ü Globalizationü Stabilizationü Technology

Growth (2014-2016)ü Optimizationü Migrationü Technology

Next Level (2018+)ü Higher Valueü Cloudü Robots/AI/ML

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Thank You.Anatoliy YakimovSAP Human Resources

Run Simple. Go Digital