sap hana for capital markets risk management
TRANSCRIPT
The Next Generation Risk Management PlatformPowered by SAP HANA
March 2015
SAP Point of View
Table of Contents
Introduction and Overview 5
Executive Summary 6
Risk Management Challenges 8
The SAP Solution and Value Proposal 13
The SAP Solution 14
Case for Change 17
Why SAP? 19
Why SAP? 20
Customer Successes 24
The Value of Partnering with SAP 31
The Next Generation Risk Management Platform – Powered by SAP HANA | 3
97%of the major banks in
the Forbes Global 2000
are SAP customers
77%of the investment services
providers in the Forbes
Global 2000 are SAP
customers
82%of the financial services
providers in the Forbes
Global 2000 are SAP
customersBased on 2013 Forbes Global 2000 list
Introduction and Overview• Executive Summary
• Risk Management Challenges
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Overview
The financial services industry faces many critical
business, capital and regulatory challenges that are
pushing risk analysis and reporting from an end-of-day
snapshot towards intraday views, with the longer term goal
of being able see all risk exposures “on-demand”.
Achieving this goal presents a major challenge and
requires significant planning and investment on the part of
all institutions.
From an SAP perspective, we want to share our point of
view on how SAP is helping our customers to address
these strategic challenges through the use of innovative
technologies.
This document will address the following questions:
• How will the SAP HANA platform support future risk
management requirements?
• How can you best simplify and scale your risk system
architecture without redeveloping the entire system?
The SAP HANA Platform
SAP HANA is an in-memory analytics platform that is an
evolutionary step from existing technologies and enables
“on-demand” analysis and risk reporting while simplifying the
existing risk system framework. SAP HANA enables the
following capabilities:
• Performance: SAP HANA delivers significant
performance gains from data consumption to accelerated
queries and analytic processing.
• Scalability: SAP HANA can linearly scale to ensure
consistent user performance as data volumes, the
complexity of calculations and the number of users grow.
• Agility: The ability to do “on-demand” analysis from
transaction level ensures that the risk system can meet
future analysis and reporting requirements.
• Simplification: SAP HANA stores all critical risk data
within a single in-memory platform and it eliminates the
costly need for creating and maintaining aggregate tables.
Executive Summary
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Executive Summary
The Basel Committee on Banking Supervision’s recent regulation, BCBS-239, “Principles for Effective
Risk Data Aggregation and Risk Reporting”, sets out the first global regulation directly relevant to Risk
IT and Operations. Under this mandate banks must be able to provide highly automated risk
aggregation with minimal manual intervention and with data being available by “business line, legal
entity, asset type, industry, (and) region.” Data aggregation must be current and timely, and the
process must be adaptable and flexible, enabling “on-demand” ad hoc requests.
Executive Summary
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Our Understanding of Future Risk Requirements
Banks continue to face ongoing regulatory-driven
enhancements which will have a significant impact on how
risk and capital are measured, managed and reported. Key
regulatory requirements such as Basel III, EMIR, MiFID II,
CRD IV and BCBS-239 continue to present significant
challenges for internal Risk Management and Risk IT
groups.
To address these challenges, Risk Groups will need to
upgrade their current infrastructure and move towards
creating a more agile and scalable risk platform in order to
fully support forthcoming regulatory and business
requirements. In many cases, this can require a
transformative change to an institution’s current risk
architecture.
For illustrative purposes, we highlight the forthcoming
requirements that are outlined in the Basel Committee on
Banking Supervision’s directive “Principles for Effective Risk
Aggregation and Risk Reporting” (BCBS-239). The first set
of requirements are to become active in early 2016.
This regulation is principles-based and sets high standards
for internal reporting, not regulatory reporting, and sets out
principles in four key areas:
• Governance and Infrastructure
• Data Aggregation Capabilities
• Reporting Practices
• Supervisory Review and Cooperation
The BCBS-239 regulation is forcing institutions to review and
sometimes renew their data management processes in order
to strengthen risk data aggregation capabilities and push risk
reporting towards near real time.
SAP HANA is ideally suited to meet these future regulatory
requirements. It can
• Facilitate intraday risk reporting via an event driven
architecture
• Simplify and streamline the current IT landscape
• Integrate all transaction and risk data in a single source
for in-depth analysis and reporting
• Increase the performance and agility of the business
users for full drill-down analysis
• Reduce operational risk elements by eliminating
interdependencies
• Ensure that all of the existing risk system infrastructure
and proprietary computational components are fully
utilized without the necessity for costly redevelopment or
massive migration efforts.
Enabling Success
The innovative SAP HANA In-Memory Analytics platform
provides immediate performance and efficiency benefits to
your risk management capabilities and supports your future
growth requirements. Our flexible licensing and deployment
model supports your delivery, production and regulatory
timelines.
Risk Management
Challenges
Risk Management Challenges
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Basel III
LCR introduced as
min standard set
at 60%
Banks must
disclose leverage
ration
Phase-in of capital conservation
buffer & counter-cyclical capital
buffer set to 0.625% of RWAs
Min LCR
set at 70%
Capital conservation buffer &
counter-cyclical capital buffer
set to 1.25% of RWAs
Min LCR
set at 80%
Capital conservation buffer &
counter-cyclical capital buffer
set to 1.875% of RWAs
Min LCR
set at 90%
EMIRNon-trade repository
derivatives reporting
to ESMA
Expected date for
variation margin
requirements
Dec-2015 to Dec-2019:
Initial margin requirements phased-in
MiFID IIESMA’s technical
advice on level 2
methods due
June – 2016
Member states to
transpose Level II
Dec – 2016
Member states to
activate Level II
CRD IV
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Application of LCR
Liquidity Coverage
Ratio
Directive on Capital
Buffers to come
into force
Deadline for NSFR &
leverage ratio
legislative proposals
2018 - NSFR &
leverage ratio
implemented
Risk Management Challenges
Regulatory Timeline
2015 2016 2017 2018+
Banks will continue to face ongoing regulatory-driven challenges over the next five years with a significant impact on how risk and capital are measured, managed and reported. Below is an
illustration of four key EU-specific regulations and key milestones that all banking institutions must
address in the coming years.
Risk Management Challenges
BCBS-239 (Principles for Effective Risk Data Aggregation and Risk Reporting)
Summary: The regulation is principles-based and sets high standards to make risk aggregation and reporting
more timely, more accurate, more comprehensive and more granular. It covers internal reporting, not regulatory
reporting, and sets out principles in four key areas: Governance and Infrastructure, Data Aggregation Capabilities,
Reporting Practices and Supervisory Review and Cooperation.
• Governance and Infrastructure: The regulation calls for risk governance to encompass risk-data
aggregation and reporting, and it says that systems designed for risk aggregation and reporting should function
well under stress or crisis.
• Data-aggregation Capabilities: The rule raises the bar for data and data processes. Banks must be able to
provide highly automated aggregation with minimal manual intervention; data must be available by business
line, legal entity, asset type, industry and region. Data aggregation must be current and timely, and the process
must be adaptable and flexible, enabling ad hoc requests.
• Reporting Practices: Reports must be accurate, reconciled, and validated; comprehensive, covering each
domain; clear and tailored to the audience; and generated and distributed in a way that is appropriate for the
audience and context.
• Supervisory Review and Cooperation: Regular supervisory review of risk aggregation and reporting calls for
supervisors to require effective and timely remedial action. The supervisors can use Pillar 2 measures and set
limits on banks’ risks and growth as part of a compliance process. As part of this process, institutions should
have completed a self-assessment as part of the supervisory review.
Risk Management Challenges
Use Case Example: BCBS 239
In the past decade, banking systems for the collection, aggregation and analysis of risk data have typically
developed in an incremental fashion, with different modules, incompatible data and a range of ad hoc processes.
Often relevant data is missing or inadequately analyzed, resulting in the formation of ‘reconciliation industries’
within the organization as data is passed between a multitude of systems across inconsistent integration
mechanisms.
The Basel Committee on Banking Supervision’s BCBS 239 regulation was designed to change this situation by
requiring banks to review and sometimes renew their data management processes in order to strengthen risk data
aggregation capabilities and push risk reporting towards near real time.
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$46 Billionin penalties and fines
for US and EU banks in
2014 (WSJ-30/12/2014)
Risk Management Challenges
① Scalability: Risk Management groups face growing data volumes, greater
computational complexity and an increasing user base. In many circumstances, it
will be increasingly costly and challenging to scale and tune current risk systems to
fully address future needs.
② Performance: Risk Management groups seek to achieve performance gains in
both loading and processing data, in key risk calculations that need to be
aggregated on-demand and consistent end-user performance.
③ Agility: Risk Management groups need the ability to do “on-demand” analysis from
transaction level with the ability to flexibly aggregate along any dimension. These
need to be easily modifiable on-the-fly.
④ Simplification: Risk Management groups need to simplify their risk system
architecture by eliminating aggregate tables, by eliminating data duplication, and
by reducing data extractions for external risk calculations.
⑤ Challenges in Extending Risk Metrics: Risk Management groups are now
requiring the ability to compute detailed VAR measures for immediate access for
up to 90 business days both for regulatory and capital allocation purposes.
⑥ Moving to an Intraday Risk Management Capability: The Risk Management
group’s future roadmap must consider the challenges of migrating from end-of-day
to an intraday risk management framework which current configuration cannot
easily support.
40%Increase
in regulatory costs
from 2011-2013
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Risk Management Challenges
Top Six Challenges Facing Risk Management Groups
While BCBS-239 and other regulatory requirements require institutions to develop new “on-demand” analysis and
reporting capabilities, the business also requires enhanced agility to meet future requirements to ensure
competitive advantage, to effectively serve its customers and to more efficiently manage operations.
Within this context, we see most Risk Management groups having the following challenges:
“All other things being equal, Basel III would reduce return on equity (ROE) for the average
bank by about 4% in Europe and about 3% in the United States… Banks are already seeking
to manage ROE in the new environment by cutting costs and adjusting prices. There are,
however, a number of additional interventions, both general and specific to Basel III, that
banks should consider...”
McKinsey
Solution and Value Proposal• The SAP Solution
• Case for Change
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Opportunities for Significant Value Creation
with SAP HANA
Accelerated performance
Consistent performance
Agile risk analysis
Simplified risk IT architecture
5
Key Value
Drivers
1
2
3
4
5 Support intraday risk monitoring
Supports future
BCBS-239
requirements
SAP HANA immediately transforms a Risk Management group’s analysis
and reporting capabilities yielding immediate business benefits.
From recent customer engagements, we have identify five key value
drivers that are essential for meeting future regulatory requirements but
are also critical to ensuring that your business’s future needs are met
through unprecedented scalable performance within an extremely agile
environment.
The SAP Solution
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The SAP Solution
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SAP HANA Platform – An Evolutionary Advance
Compelling Capabilities for Risk Management
SAP HANA is a single Data Management and Application platform for the Risk Management group’s
future requirements with the following advantages:
• Event driven architecture that enables intraday risk reporting
• Simplified and streamlined current IT landscape
• All transaction and risk data stored at a granular level in a single source for in-depth analysis and
reporting
• Increased performance and agility of the business users for full drill-down analysis
• Reduced operational risk elements by eliminating interdependencies
• Full utilization of all of the existing risk system infrastructure and proprietary computational components without the necessity for costly redevelopment or massive migration efforts
All ApplicationsRun all transactional and analytical
applications on the same set of data
at the same time in real-time
10,000x FasterProcess massive amounts of data,
and deliver information at
unprecedented speeds
Vastly Simplified ITDeployable on-premise or in the cloud,
SAP HANA dramatically simplifies
complex and expensive IT architectures
SAP HANA Platform
All Data
Transaction Application Analytic Application
Insight to ActionContextual, Real-time, Converged
Typical Risk Challenges Solution Capabilities Benefits
Immediate Challenges
Scalability
• Increased data volumes and users
• Expanded computational
requirements
Performance
• Data loading and processing
• Consistent query performance
Simplification
• Maintenance of large aggregate
tables
• “Active Date” tables dispersed
across multiple systems
• Large data extractions required for
externally derived VAR calculations
New Requirements
VAR Decomposition
• VAR estimates segmented into key
market risk factors facilitates
improved measurement and
allocation of regulatory capital
Intraday Risk Management
• Need to move from end-of-day to
intraday risk management
Capabilities
Scalability
• System linearly scales for future
growth needs in both data volume
and number of users
Performance
• Numerous benchmarking tests with
customers have shown queries
running more from 10 to 100 times
faster in SAP HANA
Simplification
• Single Copy of Data: SAP HANA in-
memory engines eliminate the need
for aggregate tables and associated
indexes
• Consolidation onto a single platform
reduces complexity and significantly
reduces data extract requirements
In-Memory Computing
• On-demand calculation capabilities
• Ability to process and analyze
streaming data for intraday risk
management
• In-memory analytic engines
designed for complex calculations
and voluminous data.
Immediate Benefits
• Simplified architecture improves
performance, staff efficiency and
reduces operational risk
• Accelerated data loading and
recovery times
• SAP HANA’s in-memory query
performance eliminates the need
to create and maintain large
aggregate tables reducing the
size of position tables by 40%
• On-demand capabilities support
BCBS-239 Risk Aggregation
requirements
Future Benefits
• Reduce complexity of external
VAR systems by migrating
calculations into the SAP HANA
system
• Enable immediate intraday risk
reporting and analysis given
SAP HANA’s real time analytic
capabilities
SAP HANA – Transformative Capabilities
SAP HANA is ideally suited to address key business and IT challenges related to Risk Management.
We have identified how specific SAP HANA capabilities can address some of these key challenges and
what benefits can be achieved.
The SAP Solution
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Supports future
BCBS-239
requirements
Case for Change
• Performance: Accelerated data
processing and query
capabilities
• Scalability: For future growth
• Consistency: Ensures
operational excellence
• “On-Demand” analysis and
reporting
• Enhanced Agility for future
requirements
• Simplified Risk Architecture:
Single scalable in-memory
analytics platform
• Supports BCBS-239 risk
aggregation & reporting
requirements
• Intraday Risk Management
• Integrated VAR Metrics:
supports enhanced capital
allocation requirements
Strategic
Benefits
Risk and
Mitigation
Business
Benefits
IT
Benefits
Business
Value• Business Risk
Reduction:
– Reduces
interdependencies
– Scalable for future
growth needs
– Simplifies and streamlines current
VAR setup
• Evolutionary: Preserves existing
risk system, not a costly, high risk
“rip and replace” option
• Simplified Architecture:– Eliminates aggregate tables
– Internalizes complex VAR
framework
– Accelerates query
performance
– Reduces large external data
transfers
– Allows for future data
steaming feeds
– Real-time on a single copy of
the data
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Case for Change
There is significant potential value to be obtained from effective risk data aggregation, storage
and analysis, beyond simple regulatory compliance. The ability to consolidate and synchronize
all relevant risk data can lay the foundation for a more overarching and consistent analysis,
enabling better business management, better risk management and optimized operating
models.
McKinsey has identified significant benefits that banks can capture when implementing these
capabilities. These include lower losses due to better data quality and superior risk insights,
reduced capital usage from more accurate and frequent risk measurement and lower
operational risk costs due to streamlined processing, less reconciliation and better fraud
detection.
“One of the most significant lessons learned from the global financial crisis that began in 2007
was that banks’ information technology (IT) and data architectures were inadequate to support
the broad management of financial risk”
Basel Committee on Banking Supervision, January 2013
Why SAP?• Why SAP?
• Customer Success
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Why SAP?
Why SAP?
SAP’s vision is to help the world run better and improve people’s lives. Our mission is to
help every customer become a best-run business – this is what we bring to your
organization.
We are the market leader in enterprise application software, with more than 250,000
customers across 188 countries. Our solutions and services are today’s business
enablers, and we continuously work with customers to help them address the needs of
tomorrow.
Our SAP HANA platform brings immediate benefits to your risk platform by delivering
unmatched:
• Performance: SAP HANA delivers significant performance gains from data
consumption to accelerated queries and analytic processing.
• Scalability: SAP HANA can linearly scale to ensure consistent user performance as
data volumes, the complexity of calculations and the number of users grow.
• Agility: SAP HANA’s ability to do “on-demand” analysis at the transaction level
ensures that you can meet future analysis and reporting requirements.
• Simplification: SAP HANA stores all critical risk data within a single in-memory
platform and it eliminates the costly need for creating and maintaining aggregate
tables.
• A Platform for the 21st Century: SAP HANA delivers innovations to support your
requirements today and in the future.
“HANA not only represents the intellectual renewal of SAP, it is now
the platform for every single thing the SAP company will do going
forward. It's no longer about analysing the past. We're now in the era
of where you have to predict the future."
Bill McDermott, CEO, SAP
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Why SAP?
Source: SAP analysis of Forbes 2000 rankings (May 2013) and SAP customer database as of May 2013
Firms
JPMC
Credit Suisse
Goldman Sachs
Deutsche Bank
RBC
HSBC
BNP Paribas
SocGen
MFS
Barclays
Exchanges
NYSE
NASDAQ
LSE
TSE
Toronto Stock
Exchange
ISX
Deutsche Borse
77%
world’s largest securities firms are innovating with
SAP solutions for
market risk, credit risk,
liquidity risk, trading
analytics, fraud
detection, and more
50 out of the
Top 50Deep capital markets-
specific capabilities
Embedded, preconfigured
best practices
Clear industry roadmap
77% of the investment services
firms in the Forbes 2000 are
innovating with SAP solutions
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Our Place in the Capital Markets Industry
Why SAP?
Corporate Functions > Finance | Human Resources | Procurement | Information Technology
Technology > Big Data | Analytics | Enterprise Mobility | Cloud Solutions
Sales and Trading Brokerage Services Risk and Compliance
• Real-time profit and loss
management
• Market making and
trading
• Market data analysis
• Prime brokerage
• Client services
• Trading analytics
• Real-time risk management
• Liquidity risk management
• Governance, compliance and
surveillance
• Enterprise risk reporting
Industry Value Map for Banking – Capital Markets
The SAP Solution Portfolio
SAP’s product strategy is fundamentally based on
delivering business innovation within your current
landscape. SAP solutions are designed to meet the
demands of both small and large financial institutions
through support for:
• All lines of business and business functions
• Local, regional, and global business requirements
• A modular implementation approach, fully enabled by
professional services and a robust partner
ecosystem
With 15 years of product innovation in baking, SAP
offers a complete capital markets suite – all under a
single platform, providing our customers with the
choice of one or more business modules to address
customer requirements.
We believe our strategy and solutions will provide the
enabling platform to support your business
transformation objectives.
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• Capture live streaming data for timely portfolio and
trading decisions with SAP HANA
• Provide stakeholders with mobile connectivity to
event-based notifications and decision models
• Improve trading strategies, execution, and
performance through real-time analytics
• Cloud access to financial markets and trading venues,
models for trade analytics, testing, and reporting
Brokerage Services
Risk and Compliance
Sales and Trading
• Assess risk in real time and manage balance sheet per
regulatory requirements with SAP HANA
• Connect dashboard and reporting templates to analytical
systems that support decisions
• Use intra-day and on-demand risk calculations to manage
traded capital more effectively
• Provide access to risk data warehouses, risk models,
computing engines, and grid servers
• Build infrastructure that delivers a complete securities
trading platform to institutional clients
• Greater transparency and mobile access into
market activity
• Support new information services and applications for
brokerage customers
• Minimize need to maintain applications and a physical
infrastructure for trading
Why SAP?
Finance
• Gain real-time insight and use predictive modelling to
improve decision making
• Create a single source of the truth by integrating risk and
finance across your institution
• More easily adapt to new regulatory requirements
• Analyze large volumes of finance, risk, and compliance
data and accelerate reporting
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The SAP portfolio is based on the financial services industry’s most innovative technology foundation and is aligned with key operational imperatives.
SAP Innovations for Capital Markets
SAP Customer Success
7.2 SecondsVaR aggregationof 900 Million positions
470%AcceleratedQuery performance at raw position level versus Sybase IQ on aggregate tables
Business Challenges
• Scale and accelerate Risk System to meet new regulatory
requirements (BCBS 239 “Risk Aggregation” , CCAR, ...)
• Improve capital allocation efficiency which requires calculating an
expanded set of VAR (Value At Risk) metrics with the need for full
online/on-demand access for up to 90 days
• Move towards Intraday Risk Reporting (2016)
Technical Challenges
• High operational risk to expand current Risk System to meet
future requirements due to increased complexity and
interdependencies
Key Benefits
• Simplified IT landscape – no aggregate tables (Low Ops Risk)
• Enhanced performance, scalability and end user consistency
• VAR engines to migrate into SAP HANA
• Enables “On-Demand” & Intraday Risk Monitoring and Reporting
• SAP HANA reduces operational support (5-6 FTE’s)
SAP Customer Success
Global EU Bank: Capital Markets Risk Management
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26xFaster reporting
120MMigrated records of profitability data in initial phase
3000Legacy finance systems replaced globally with an integrated SAP platform running on HANA
The Next Generation Risk Management Platform – Powered by SAP HANA | 25
SAP Customer Success
Business Challenges
• Reduce operational risk across finance division
• Ensure compliance with an ever-demanding regulatory
environment
Technical Challenges
• Required new on-demand analytics capabilities and significant
performance requirements
Key Benefits
• Better visibility into the global business, now running 100% of the
group’s General Ledger on SAP
• Ad-hoc reporting capability to improve governance and auditing
• Reduced operational risk
• A flexible foundation for future requirements that enables
innovation
SAP Customer Success
Global Top 5 Bank: Risk Mitigation
453xFaster reporting
on optimized queries
70%Savings on storage space with data compression of 30%
SAP Customer Success
Business Challenges
• Initial focus on loan portfolio which is growing rapidly in volume
and product type
• Need for improved analytics and customer risk profiling
Key Benefits
• Ability to have a comprehensive, near real-time view of a
customer’s risk profile – including history
• Improved analytics yields greater insights into product and
customer behavior
• Reduced credit risk with more accurate analytics and detailed
performance data
• Significant cost savings in data storage and maintenance with a
combined loan and customer data
SAP Customer Success
Large US Bank: Improved Risk Management
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“The business can now do things with the data that simply couldn’t be done before.”
Bank IT Executive
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SAP Customer Success
Business Challenges
• Improve decision-making and capital allocation
• Simplify the IT landscape by removing database layers, aggregates and batch jobs
Key Benefits
• Interactive stress testing for exposure at default, expected loss and risk-weighted assets.
This was made operational for iPads.
• Complex simulation with extreme performance on high data volumes (480 Million records
loaded in SAP HANA)
• Agility through instantaneous analysis with drill downs capable to the individual transaction
SAP Customer Success
Large Italian Bank: Risk Management
SAP Customer Success
4000xFaster calculation
on 1.3 Billion cash flows
Business Challenges
• Calculate forward liquidity exposure
• Run dynamic stress test scenarios
• Calculate and simulate localized regulatory key figures
Key Benefits
• Interactive stress testing
• This was made operational for iPads
• Interactive scenario analysis
• Agility through instantaneous analysis with drill downs capable to
the individual transaction
SAP Customer Success
Global Top 5 Investment Bank: Liquidity Risk on HANA
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SAP Customer Success
Business Challenges
• Increasing data requirements due to new regulatory role
• Data loading, analysis and reporting execution was hitting
processing constraints under existing system
Key Benefits
• Data analysis accelerated substantially supporting various
business, supervisory and research requirements
• Key reporting process reduced from 47 minutes to 20 seconds
• Simplified architecture that allows for easy scaling in the future
142xAccelerated reporting
on HANA
SAP Customer Success
A European-Based Central Bank: Analysis and Reporting
SAP Customer Success
120xFaster query
performance
Business Challenges
• Basel III calls for increased liquidity and reserves
• Sophisticated risk and capital management
Key Benefits
• Simulations executed on demand
• Credit risk management can respond faster to change
requirements
• Report runtime reduced from 8 hours to 4 minutes
SAP Customer Success
Large Scandinavian Bank: Real-Time Decision Risk
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Tightly Integrated, Complete Solutions
SAP offers the most comprehensive portfolio for financial
institutions, enabling a total customer experience, including
solutions for the front, middle and back office.
Proven Time to Value in
Large-Scale Implementations
The world’s leading financial institutions, across every
major segment of the industry throughout the world,
continue to rely on SAP to enable them to offer a
comprehensive customer experience.
Key Breakthrough Innovations
The SAP portfolio is based on the industry’s most innovative
technology foundation – including SAP HANA, mobile
solutions, analytics, and cloud solutions – to deliver business
process optimization and efficiency at the lowest
possible cost.
Delivering Value
Most of the world’s leading financial institutions, across
every segment, are reaping the benefits and running
better with SAP software and services.
The Value of Partnering with SAP
The Next Generation Risk Management Platform – Powered by SAP HANA | 31
SAP brings a strategic partnership with unparalleled experience and a global track record in
capital markets to assist our customers on its business and IT transformation journey. Whether
a customer needs solutions to address revenue growth, cost reduction, or IT simplification
goals, SAP can partner and deliver.
The Value of Partnering with SAP
www.sap.com/contactsap
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