SAP DESIGN THINKING – SEEING THE HORIZONTPRAGMATIC VIEW ON DESIGN THINKING

ANNE JOHNSON, SAP CONSULTANT

THAT’S ME

SAP CONSULTANT AT KMD IN DENMARK

WORKS WITH UX, DESIGN THINKING AND PROCESSES

MASTERS IN DIGITAL DESIGN AND COMMUNICATION

‘IF I COULD DO THAT, I CAN DO THIS!’

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THE TALK IN A NUTSHELL

_ Design Thinking as a process we all know

_ Experience of D.Confestival

_ What is Design Thinking?

_ When are we doing Design Thinking?

_ Proposal of larger scope

_ Easier to follow

_ Easier to regulate and define

_ Pragmatic Design Thinking for SAP projects

_ Including non user-interface related

_ Including involving in SAP Activate methodology

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SAP DESIGN THINKING AS WE KNOW IT

_ The process explained:

_ Workshops help price down and gather stakeholders

_ Good for Wicked Problems

_ From Personal life with S.O. …

_ … between small and big …

_ … To World crisis events!

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DESIGN THINKING PROCESS ~ 4 WEEKS

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PRESENTING: D.CONFESTIVAL

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EXPERIENCE D.CONFESTIVAL (DESIGN CONFERENCE FESTIVAL)

_ Why was D.Confestival important?

_ A variety of people of all business and design fields

_ Unfolding the meaning of Design Thinking, beyond its own simplicity

_ “The power of just jumping into the pot and creating the change”

_ Who was present

_ SAP UX fronters, Hasso Plattner

_ Everyone else important in the Design Thinking business culture!

_ Questions we asked ourselves

_ How to create valuable change in business

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FAQ: HOW TO CHANGE FOR DESIGN THINKING IN MEDIUM SIZED BUSINESSES?

_ Asked at D.Confestival

_ ‘How can we implement Design Thinking, agile culture in our business?’

_ ‘What is Design Thinking, and when are we doing it?’

_ More difficult to answer!

Design Thinking

-startingpoint

Leadership

CultureSpace

Top-down

learning

Walking leader – Be close

Material and

tools to use

For change

and adapt

Co-location

Diverse teams

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BROADER SCOPE PROPOSAL

_ Discussion turned to perspective, easier to implement in steps and areas

_ Talking about importance

_ tools – processes – mindsets

_ Better defined to help starting companies making change

_ Real life example with SAP?

_ Application, SAP Fiori

_ Others? Broader scope?

_ Realising difficulty in defining!

This is us after the talk

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(PRAGMATIC) DESIGN THINKING FOR SAP PROJECTS

Mentality

Process

Methods

Techniques

Tools

Environment

Personal mentality

_ Including non user-interface related SAP projects

_ Including involving in SAP Activate methodology

_ Group mentality – everyone is on the same page, reaching for the same goal

_ Going from scoping to prototyping - following the process of Design Thinking

_ Iterations, defining areas within processes, systematic approach depending on phase

_ The right techniques to travel through the phases with – brainstorms, interviews, etc.

_ Post-Its, papers, colors – SAP Build, WebIDE

_ The location, room and arrangements – All these things matter in relation to workshops

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PRAGMATIC VIEW ON DESIGN THINKING

Mentality

Tools & Environment

_ All elements go into consideration

_ You don’t have to limit yourself to the whole process

_ Anecdote from D.confestival: Workshops

_ The psychology of just doing it

_ Important to learn

_ Important for change

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PRAGMATIC DEEP DIVE - MEANING

_Are we on the same page?_Playing by same rules_Understanding perspectives

Mentality

Process

Methods

Techniques

Tools

Environment

Personal mentality

_Is this a wicked problem?_Utilizing all iterative, divergent and convergent thinking

_What kind of result are we looking for?

_Understanding purpose and outcome of activities

_How can we best achieve understanding in this context?

_Purposefully using techniques to help further agenda

_What tools do we need to express ourselves best?

_Help understand that some tools might be helpful and harmful during different contexts

_How will our environment help us do the best job we can?

_Groupwork, meetingstyles, involving and reflectionspace

_How can I, as an individual, do my best to contribute?

_Understanding that involvement is taught

_People need help, either provide it or ask for it

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WORKSHOP EXAMPLES

_ Design Thinking for business-improvement

_ Everyday use in office, meetings

_ Design Thinking for non-app projects

_ Methods, techniques, tools, environment

_ Design Thinking for system upgrade

_ Process, tailoring techniques

_Some more difficult than others!_ Not because of using Design Thinking

_ But because of old work habits

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PRAGMATIC VIEW AND THEORETICAL CONSIDERATION

_ Understand Design Thinking has many elements of use

_ Finding right use related to business context

_ Understanding that some business contexts are not ready for full implementation

_Questions?_Thank you!