Response over Reaction

Communicate less by using more tools

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❖ 2005 Joined SAP❖ 2005 20 daily mails 50❖ 2006 50 daily mails 180❖ 2007 180 100 daily mails❖ 2008 100 40 daily mails❖ 2005 to 2008 address book 30 to 1000❖ 2009 30 daily mails 3000 address book

Background

Tools❖ Email❖ IM❖Microblogging❖ Blogging❖ Videoblogging❖Message forums❖Wiki❖ ...

When to Switch?❖ Switch to a different tool

when...❖ the format of the conversation

changes❖ the audience changes❖ the topic changes

Tip #10

Use proper grammar, "Plz", "Pls", "u", "ur", "thx" - these are not proper so if you want help then ask properly otherwise bugger off!

Tip #9

CC's and BCC's, do you really need so many people to know about your email? Keep it short, people who see a long list of CC's and TO's will often push the mail back as being a simple "fyi" see tip #3

Tip #8

Want something, be brief and ask directly if they need more background before making a decision they'll ask!

Tip #7

"Inbox Zero" is a great idea and something everyone can do - "if they want" many like the idea of massive mails in their inbox it's an easy excuse to use, others like to think people depend on them - you know what though if you don't respond because you can't find it, they'll find another way to do it and then you're out!

Tip #6

Someone wants a meeting, remind them to just schedule one and consider that to be the "asking", externals then take a look at services like http://timetomeet.info

Tip #5

Work in a virtual team? Memorize time zones and don't be rude and call people late at night if it's early morning for you!

Tip #4

Get your mail on a Blackberry or other device? Set your filters and be aggressive, everything else can wait! Auto power the thing off as well!

Tip #3

Want to be sure someone knows you are doing something? Email a ton of people all on CC with a simple "fyi" - DON'T! Use a wiki page or a blog (internal works as well)

Tip #2

Find a cool website want to tell others? Send an email to 100 people or even just 2 you just wasted their time, regardless of how cool the site is - use a bookmarking tool to share!

Tip #1

Write an email, get a response, respond again - if this happens inside of a few minutes, move it to IM!

SAP Community Network❖ Blogs❖Wiki❖ Forums❖ Email

A good path...❖ Search❖Wiki❖Blogs❖Forums

❖ Post❖Forums (give it a chance)

❖ Ask❖Email and ask

What I can leave you with...

Communication is an essential aspect of life, do it properly and reap the benefits. Bog it down and do it poorly and you'll be left wondering why everyone is in Las Vegas and you are in Boston...

From the Community...◆ Stop emailing your prezzo use

something like http://slideshare.net (or Zoho or Google)

◆ People meet Mr. RSS http://commoncraft.com/rss_plain_english

From the Community...

Urgent does not exist!