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SAP BusinessObjects BI 4.1 Upgrade

Webinar Series

BI 4.1 Troubleshooting

Presenter: Graham Sturmy

SAP Active Global Support

Brought to you by the Customer Experience Group

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We bring to you all that you need

to successfully upgrade to the

SAP BusinessObjects BI Platform

4.1.

You can find a BI 4.1 Upgrade

Overview page on SCN at:

http://scn.sap.com/docs/DOC-

56525

Webinars also complement these

published resources:

http://scn.sap.com/docs/DOC-

56308

SAP BusinessObjects BI Platform 4.1 Upgrade

Enablement

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Agenda

Troubleshooting

• Using the SAP BI Support Tool to troubleshoot issues

• Business Objects End to End tracing – when and how

• Consuming the Logs – FlexiLogReader preview with the Business Objects plugin

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SAP BI Platform Support Tool http://wiki.scn.sap.com/wiki/display/BOBJ/SAP+BI+Platform+Support+Tool

What is it?

A tool to inspect the system configuration to assist in:

System landscape recording

Root cause analysis

Business Objects server setting comparison and verification

Change analysis

Performance analysis

Who is it for?

Business Objects Administrators

Consultants

Support Engineers

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SAP BI Platform Support Tool

DEMO

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Enabling Traditional Tracing

This will turn on the tracing for all actions performed by this particular server

End to End (E2E) Tracing with BI 4.x

Standard Tracing

1. Log on to the Central Management Console

2. Select ‘Servers’ or ’Applications’ for BI

Launchpad

3. Right click on the appropriate

server/application

4. Select ‘Properties’

5. Under ‘TraceLog service’ change the trace

level to ‘High’

6. Click ‘Save and Close’

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End to End (E2E) Tracing with BI 4.x

Standard Tracing - Disadvantages

Disadvantages of Standard Tracing

• Includes activities irrelevant to your

issue (e.g. other users)

• Can produce large quantities of logs

• Need to know which types of

Business Objects server are used for

your workflow

• Don’t know in advance which server

will be used – e.g. which specific

WebIntelligence Processing Server

• Difficult to follow activity through all

the servers involved in the workflow

• Logging of the Web Application

Server (e.g. Tomcat) requires a restart

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End to End (E2E) Tracing with BI 4.x

What is End to End tracing

What is E2E tracing (BI E2E SCN Web Page/KBA 1861180)

Trace issues where the internet browser based workflow is known

Automatically enable tracing on all servers involved in the workflow

Only enable tracing for the given workflow – not other activities

Start E2E

IE Plugin

Perform

Action to

Trace

WAS trace

written

CMS trace

written

Web

Intelligence

trace written

File

repository

trace written

1

2

3

4

5 6 7

8 9

1

0

1

1

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SAP BI Platform Support Tool

DEMO

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End to End (E2E) Tracing with BI 4.x

What is End to End tracing

Advantages of End to End tracing

Disadvantages

The problematic workflow has to be known

Must be an internet browser based workflow e.g. not WebIntelligence Rich Client

Activities through browser add-ons are not traced (e.g. Java Applets/Flash such as Monitoring)

Works only with Internet Explorer 8-11

Don’t need to know which servers are used

Minimum amount of trace generated

Log include only the relevant tracing

Trace schedules (schedules created with E2E

tracing enabled will trace activity when

running)

Logs include a unique reference (the Business

Transaction ID) linking individual workflows

through multiple Business Objects server

traces

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Preview: Flexi Log Reader

Flexi Log Reader on SCN

Flexi Log Reader

A log reader for loading an viewing text based log files

Plugin available for .glf files (Business Objects server files and End to End tracing)

Expert pre-analysis of logs to help find problems quickly

Structured display of log files

Chart to identify delays

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SAP BusinessObjects BI 4.1 Upgrade

Webinar Series

BI 4.1 Troubleshooting

Q & A

Brought to you by the Customer Experience Group