santander11thannualconference2010
TRANSCRIPT
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Santander11th Annual ConferenceSão Paulo, BR | August, 2010
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Company Overview
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70‟s 80‟s 90‟s 00‟s Current Moment
170
657
4.300
3
A small laboratory and two passions: cosmetics and relationships (1969)
Choice to purse a direct sales platform(1974)
Strong growth based on regional expansion and products portfolio
Commitment with social and environmental responsibility
Seek to excel in management
Sustainable development focus
Natura Ekos Line developed (2000)
Natura Space,Cajamar site opened (2001)
IPO on the Bovespa(2004)
Follow on BOVESPAFree Float to 40% (2009)
Management model evolution
New circle of growth among other Latin American countries
Increased leadership in Brazil
Sales Volume Evolution (retail) in US$ million
Our History
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Size of CF&T Market Retail Price, 2009 (US$ billion)
Source: Euromonitor
Peru
Chile
Argentina
France
Mexico
Colombia
7.4
3.0
1.4
1.7
2.9
Brazil28.4
Where we are…
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Value Proposition
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Social:› Wealth creation to consultants› R$ 60 million invested in CSR 1 in 2009› Benefits extended to extractives
communities
Delivery of “Triple Bottom Line”:
Economic:› Strong cash flow generation› Attractive growth and profitability› Consistent dividend payments
Environmental:› Carbon neutral operations › Utilization of refill packages› Sustainable extraction› Use of recycled and recyclable materials
6
Attractive market with differentiated growth profile
1 Corporate and Social Responsibility
Differentiated Value Proposition
channel products
corporatebehavior
brand
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Countries 2009 CAGR %„04- „09
United States 59 1.6%
Japan 40 0.7%
Brazil 28 14.1%
Mexico 7 7.4%
Argentina, Chile, Colombia and Peru
9 10.8%
Countries in which Natura operates 44 12.2%
World 351 5.1%
Size of CF&T market (in US$ billion)
Source: Euromonitor 2009
The markets in which Natura operates
represent 12.5% of the global CF&T
market and have a growth rate of 2.4x that
of the total market
Direct sales share in the CF&T Market
Region Direct Sales (%)
Latin America 27.3%
Brazil 24.4%
Argentina 23.8%
Chile 19.5%
Colombia 38.5%
Mexico 31.6%
Peru 28.0%
Asia Pacific 11.7%
North America 8.5%
Western Europe 3.2%
Australasia 9.2%
Africa / Middle East 2.3%
Source: Euromonitor 2009
Relevant market withdifferentiated growth in LatAm…
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... leveraged in the Brazilian context
GDP growth
Core market growth in real
terms
2002 2.7% 2.5%
2003 1.1% 7.0%
2004 5.7% 12.2%
2005 3.2% 9.6%
2006 3.8% 10.1%
2007 5.4% 8.3%
2008 5.1% 10.8%
2009 -0.2% 10.4%
CAGR ‘02- ‘09 3.4% 8.9%
2010E 6.9%
Core market growth in real terms vs. GDP in Brazil
Source: IBGE, Central Bank and Abihpec
Demand drivers in Brazil
› Increasing purchasing power of C
and D income classes
› Greater participation of women in
the labor market
› Cultural emphasis on personal and
aesthetic treatments
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10,5
13,212,6
9,9
7,9
9,5
2,9
6,7
6,3 6,37,3
6,1
2003 2004 2005 2006 2007 2008 2009
Natura Unilever Avon
Procter & Gamble O Boticario Colgate
Leadership position in Brazil..
9
Market Share Total CF&T (Euromonitor)(Percentage)
Core Market (ABIHPEC / SIPATESP)Natura Market Share per Segment
1st Bi 10
23.7%
T: 12.7%
CF: 38.8%
Source: Euromonitor 2009
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3.7383.984
244.5
Total NaturaBrazilLATAM
(Natura)ArgentinaChileMexicoColombia Peru
..gaining share in LATAM
10
Sales Natura (at retail prices)¹(US$ Million)
¹ Source: Euromonitor 2009
10
7,43%
Share Natura 2009 0.45% 0.45% 2.99% 2.75% 13.16%
Evolução Share
2008 -> 2009+0.28pp +0.15pp +0.78pp +0.55pp +0.24pp
Ranking Natura 2009 8º 6º 1º
Ranking Evolution
Natura 2008 -> 2009 10º-> 8º 11º-> 6º Steady
Top 3 Players (mkt share)
P&G (15.7%) Unilever (9.8%)
Belcorp (8.3%)
Unilever (18.2%) Avon (12.2%)
P&G (10.9%)
Natura (13.2%)Unilever (9.9%)
Avon (9.5%)
4.52%
+0.67pp
Avon (11.1%) P&G (10.9%)
Colgate (9.4%)
23º
33º-> 23º
22º
P&G (16.2%)Colgate (11.3%)
Unilever (8.3%)
30º-> 22º
9º
10º-> 9º
Unilever (15.5%) P&G (12.3%)
L'Oréal (10.1%)
Total sales at retail price
(global ranking)3.049 (20º)
7.399 (11º)
1.744 (25º)
2.948 (21º)
28.415 (3º)
1.421 (28º)
1.46%
+0.40pp
12º
16.734
P&G (13.7%) Unilever (10.5%)
Avon (9.1%)
16º-> 12º
7,43%
Total Market (LATAM²) : US$53,6 billion
Share Natura 2009
LATAM
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42
47 46
18 16 16
2007 2008 2009
Natura 2nd place
11
Brand recognition in Brazil
Source: Ipsos Brand Essence
CF&T brand by preference (%)
42
47 46
18 16 16
2007 2008 2009
Natura 2nd place
Ranking CompanyBrand value
(in R$ BN)
Mkt. Cap
(in R$ BN)
1º Petrobrás (Oil) 19.3 347.1
2º Bradesco (Bank) 14.9 103.2
3ºItaú Unibanco(Bank)
13.3 154.4
4ºBanco do Brasil(Bank)
11.0 76.3
5ºNatura(Cosmetics)
6.1 15.6
6ºSkol2
(Beverages) 5.4 98.2
Most valuable brands among Brazilian public companies (2009)¹
1 Source: BrandAnalytics and Millward Institute
2 Considers Ambev's Market Cap
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Presti
ge
Massti
ge
Massiv
e
12Source: Booz & Company research, 2009
Brand Position
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R$ 4.95 /each3 unit package
R$ 2.94 each5 unit package
R$ 10.50 /each1 unit package
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86 119
159 140
177
2007 2008 2009
632
731
875
799
942
2007 2008 2009 1H09 1H10
719
850
1.034
939
1.119
2007 2008 2009 1H09 1H10
Channel strength
1 Source: Company, ABEVD (Brazilian Association of Direct Sales Companies)2 HAY Consultant annual opinion poll for consultants satisfaction
Available consultants (in thousands) Channels differentiations
High productivity1
2.2 times higher than its peers
High satisfaction2
90% in 2009
Training583,000
consultants trained in 2009
Low turnover
36% on
average
› Consultants are Natura‟s first consumers
› Drive sales through personal relationships
› Channels disseminate Natura's values with consultants acting as agents of social transformation
› Natura reached 1 million consultants in October, 2009
Business model that generates
income and work
14
Brazil
2Q: 941.9(+17.9%)
+19.8%
Int’l
2Q: 177.7(+26.8% )
+33.9%
Total
2Q: 1,119.6(+19.3%)
+21.8%
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Commercial model - CNO
CNO ModelOld Model
GR
CN
CNCN
CN
CN
CN
CN
CN
CN
CNO
CNO CNO
CN
CNCN
GR
CN
CN
CN
1 CNO : up to 150 CNs
1 GR: 600 CNs
15
1 GR: up to 15 CNOs
1 GR: up to 2,250 CNsHired under CLT regulations
• Platform for channel growth
• Stronger and more productive relationship with our consultants
• Greater emphasis on training
Brazil (2010)
1 GR 11 CNOs
1 CNO 96 CNs
1 GR 1,048 CNs
By the end of the 9th cycle.
GR – Relationship ManagerCNO – Natura Super ConsultantCN – Natura s Consultant
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183
123113
38 52
56,7%
68,8% 67,6% 64,6% 68,1%
2007 2008 2009 1H09 1H10
Innovation
16
Number of new products & innovation index¹
Source: Company
Note:1 Percentage of products launched in the last 24 months in
the company‟s revenues
* Percentage of net revenue invested in innovation
3.5%* 2.9%* 2.6%*
Number of launches Innovation Index
› Products with functional, emotional and philosophical benefits
› Sustainable use of Brazilian biodiversity
› Open Innovation exceeded 50% of the projects
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Launches 2010
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Summer Winter
Ekos Line Chronos Line
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Corporate behavior
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»Evolution on relationship quality
»Systematic process of stakeholder engagement:
Consultants, employees, consumers, supplier communities and investors
»1,500 people involved
»Third company to be publicly listed on the Bovespa Novo Mercado
»First Latin American Company to adopt the 2001 Global Reporting Initiative (GRI)
»Part of ISE – Corporate Sustainability Index
» Best company (Exame); Most admired company in Brazil, 2009 (Carta Capital)
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Triple Bottom Line Results
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598,9 552,1
447,3
2007 2008 2009
4,02
3,82
3,63
2007 2008 2009
Social and Environmental Results
20
CO2 emissions(CO2 emitted / Kg of
product sold)
Power consumption per product sold
(Kjoules / unit)
» Carbon Free since 2007
» Ekos 10th anniversary: Sustainable use of biodiversity and cultural heritage.
Engagement with 26 communities, benefiting 2,084 families
» Crer Para Ver program – improvement of brazilian public education: 7.1% of
the consultants joined the voluntary product selling
» Climate research
» consultants: 90% in 2009
» employees: 74% in 2009
» suppliers: 82% in 2009
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465 518
684
307 333
2007 2008 2009 1H09 1H10
Consolidated net income
706
860
1.008
439
575
2007 2008 2009 1H09 1H10
23,0%
24,1%23,8%
23,5%
25,0%
3.073
3.576
4.242
1.868
2.298
2007 2008 2009 1H09 1H10
Economics
21
Net Revenues (R$ million)
Source: Company
CAGR „07-„09 = 17.5%
EBITDA and Margin (R$ million)
CAGR „07-„09 = 19.5%
23.0%
17.2%
31.0%
32.0%
8.5%
Net Income and Margin (R$ million)
CAGR „07-„09 = 21.2%
18.6% 15,1% 14,5%
16,1%16,4% 14,5%
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0,2
0,1
0,2
2007 2008 2009
415500
598
89%
96%
87%
2007 2008 2009
136
110
141
250
2007 2008 2009 2010E
Economics
Leverage
(Net debt / EBITDA)
Dividends paid and pay-out ratio(in R$ million)
CAGR „07-„09 = 20.0%
Capex
(in R$ million)
Source: Company
22
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(28,0)
(37,9)
(42,3)
(25,4)
(12,8)
2007 2008 2009 1H09 1H10
(5,1)
(1,4)
8,9
5,2
1,8
2007 2008 2009 1H09 1H10
21,7
44,0
66,5
31,6
43,3
2007 2008 2009 1H09 1H10
121,2
164,4
218,5
100,9114,0
2007 2008 2009 1H09 1H10
Economics – International operations
Net revenues (R$ million)
EBITDA (R$ million)
Opera
tions in c
onsolidation (
R$ M
illion)
(A
rgentina, Chile, Peru
)
Opera
tions in im
ple
menta
tion (
R$ M
illion)
(Mexic
o a
nd C
olo
mbia
)
23
+ 32.7% in local currency
+ 67.0% in local currency
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Looking Ahead
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Looking ahead
Management Model
Managing through processes
Strengthening organizational
culture
Leadership development
Business and regional unitsLatin America
New growth cycle
Business model focused on
increased customization
Corporate behavior
Brazil
Continue enhancing leadership via
brand and channel strength
Opportunity to gain its market
share in sub-categories
Consistent investments: Increase in CAPEX
IT (commercial and logistic processes)
Logistic Model
Production capacity
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Management model
› Leadership development
› Strengthening of corporate culture based on Natura's core values
› Implementation of regional and business units
26
A B C D
São Paulo Metro
São Paulo Countryside
Mid West1
North/Northeast
South
Regio
nal U
nit
Channels
Business UnitsManagement by Category and Brands
› Proximity to market
› Regionalization of marketing mix
› Increased autonomy and accountability
› Leadership development opportunities
Note:1 Includes the Mid West region and the following states: Minas Gerais, Rio de Janeiro and Espírito Santo
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Because of its corporate behavior, the
quality of the relationships it establishes and
the quality of its products and services,
Natura will be an international brand,
identified with the community of people who
are committed to building a better world,
based on better relationships among
themselves, with others, with
nature of which they are part,
with the whole.
Vision
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IR Team +55 11 4196-1421
www.natura.net/investidor
Helmut Bossert
Patricia Anson
Bruno Caloi
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Back Up
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30
Beliefs
Life is a chain of relationships. Nothing in the universe exists
alone. Everything is interdependent.
We believe that valuing relationshipsis the foundation of an enormous
human revolution in the search for peace, solidarity, and life in all of its
manifestations.
Continuously striving for improvement
develops individuals, organizations,and society.
Commitment to the truthis the route to perfecting the quality
of relationships.
The greater the diversity,the greater the wealth and vitality of the
whole system.
The search for beauty, which is the genuine aspiration of
every human being, must be free of preconceived ideas and manipulation.
The company, a living organism, is adynamic set of relationships
Its value and longevity are connected to its ability to contribute to the evolution
of society.
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Reason for being
Our reason for being is to create and sell products and services that promote well-
being/being well.
Well-being
is the harmonious, pleasant relationship of a person with
oneself, with one's body.
Being well
is the empathetic, successful, and gratifying relationship of a person with others, with nature
and with the whole.
Beliefs
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Ekos
sustainable use
of biodiversity
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Chronos
a truly beautifulwoman
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Todo Dia
(every day)
caring for bodyand mind
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Mamãe e Bebê
(mom and baby)
the importance ofthe bond between parents andtheir children
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15,3
17,5
21,5% 22,6%
2008 2009
8,1
9,3
11,2% 12,4%
2008 2009
7,2 8,3
33,0% 33,9%
2008 2009
(1) Core market: Skin care, sunscreen, makeup, perfumes, fragrances, hair care, shaving products and deodorant - excludes diapers, nailpolishes, sanitary pads, hair dyes and oral hygiene. Source: Sipatesp/ ABIHPEC.
Core Market CF&T - Brazil
36
CF&T Market¹ (R$ billion)
Cosmetics and Fragrances(R$ billion)
Toiletries(R$ billion)
+ 111 bps+ 121 bps+ 93 bps
+14.7% +14.1%
+14.4%
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9.495 9.622 9.493
2.391 2.457
4.386 4.498
2007 2008 2009 2Q09 2Q10 1H09 1H10
Productivity - Brazil
Consultant Productivity1 in Brazil (R$ per average available consultant)
2.8%
(1) At retail prices.
37
2.5%
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NATU3 Performance
38
Natu3 Ibovespa
NATU323/07/2010
R$41.10
NATU326/04/2004
R$6.67
2004 2005 2006 2007 2008 2009
NATU3: +87.2%Ibov: +33.0%
NATU3: +37.9%Ibov: +28.3%
NATU3: +51.1%Ibov: +29.1%
NATU3: -41.4%Ibov: +47.4%
NATU3: +18.0%Ibov: -41.4%
NATU3: +101.6%Ibov: +82.7%
2010
NATU3: 15.9%Ibov: -3.6%
632%
251%
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P&L Natura
R$ million 2Q10 2Q09 1H10 1H09
NET REVENUES 1.283,6 1.034,3 2.298,0 1.867,9
Cost of sales (400,1) (301,8) (711,8) (563,4)
GROSS PROFIT 883,6 732,5 1.586,2 1.304,6
Operating expenses (566,9) (505,6) (1.046,8) (912,9)
Financial income (expenses), net (12,8) (19,7) (19,4) (12,8)
Other operating income (expenses), net (12,4) 0,7 (13,2) 0,6
INCOME BEFORE INCOME TAX
AND SOCIAL CONTRIBUTION 291,5 207,9 506,9 379,5
Income tax and social contribution (100,0) (39,7) (173,9) (72,5)
NET INCOME FOR THE YEAR 191,5 168,2 333,1 307,0
Ratios
Gross Margin 68,8% 70,8% 69,0% 69,8%
G&A / Net revenues 10,3% 11,8% 10,6% 11,6%
Selling Expenses / Net revenues 32,2% 35,3% 33,2% 35,4%
Net Margin 14,9% 16,3% 14,5% 16,4%
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Purchasing power is increasing in Brazil..
11,1%
15,1%
42,4%
53,0%
16,4%
13,7%
30,2%
18,2%
2003 2004 2005 2006 2007 2008 2009
Brazil- Social Income Classes
Class AB Class C Class D Class E
› 36 million people will move up to
Classes A,B and C (FGV) until
2020
› 20 million people left poverty
since 2003
Class Income (R$)
AB More than 4.808
C 1.115 – 4.808
D 804 -1.115
E Up to 804Source: FGV 2009