sandy creek nature center volunteer trail guide training proposal

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    Sandy Creek Nature Center Volunteer Trail Guide

    Training Proposal

    Trailblazer Design Group

    November 2009

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    SCNC Volunteer Trail Guide Training Program 1

    Trailblazer Design Group November 10, 2009

    Client

    Sandy Creek Nature Center (SCNC)

    Janice Denney

    SCNC Naturalist

    205 Old Commerce Rd.

    Athens, GA 30607

    Phone: (706) 613-3615

    Email: [email protected]

    Project

    SCNC Volunteer Trail Guide

    Share the wonders of nature with a child, as you lead nature hikes.

    Days/ Times: Tuesday-Friday 9:30-11:30 am. Spring, Summer, and Fall. Volunteer as

    much as your schedule allows. Volunteers must be at least 18 yrs old. No experience

    necessary. Training Provided.

    Trailblazer Design Group

    Sara Grigg

    Project Manager

    Tonia Dousay

    Multimedia Developer/Instructional Designer

    Rgene Logan

    Multimedia Developer/Instructional Designer

    Steven Griffing

    Instructional Designer

    For detailed information about the Trailblazer Design Group (TDG), please see

    Appendix A.

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    2 SCNC Volunteer Trail Guide Training Program

    November 10, 2009 Trailblazer Design Group

    Table of Contents

    Project Scenario.......................................................................................... 3Introduction ....................................................................................................... 3

    Volunteer Trail Guides .......................................................................................4

    Analysis Summary ...................................................................................... 5

    Instructional Design Model ................................................................................ 5Performance Assessment ................................................................................... 6Training Purpose................................................................................................8Resource Analysis............................................................................................. 10Recommended Delivery Systems .......................................................................11Project Timeline ................................................................................................16Project Approval................................................................................................17

    Design Summary....................................................................................... 18

    Task Analysis.................................................................................................... 18Performance Objectives.....................................................................................19Project Approval............................................................................................... 23

    Development Summary............................................................................. 24

    Instructional Strategies .................................................................................... 24Supporting Media Summary............................................................................. 28Student Guide................................................................................................... 29Instructor Guide............................................................................................... 30Formative Evaluation Summary ........................................................................31Project Approval............................................................................................... 32

    Implementation Summary ........................................................................ 33

    Learner Plan..................................................................................................... 33Facilitator Plan................................................................................................. 33

    Evaluation Summary................................................................................. 34Evaluation ........................................................................................................ 34Level 1 Evaluation Instrument .......................................................................... 35Level 2 Evaluation Instrument.......................................................................... 36

    Appendix A: Trailblazer Design Group Profile...........................................38

    Appendix B: Performance Assessment ......................................................40

    Appendix C: Data Collection...................................................................... 44

    Appendix D: Required Resources Detail.................................................... 57

    Appendix E: SCNC Online Screen Capture.............................................. 58

    Appendix F: Video Consent Release Forms ............................................... 59

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    SCNC Volunteer Trail Guide Training Program 3

    Trailblazer Design Group November 10, 2009

    Project Scenario

    Introduction

    Sandy Creek Nature Center

    The Sandy Creek Nature Center (SCNC) is one of four natural resource facilities

    operated by the award-winning Athens-Clarke County Leisure Services department.

    Located approximately 3 miles north of downtown Athens, just off Highway 441, the

    225-acre property serves the community as a wildlife sanctuary and an environmental

    education center. SCNC amenities include over four miles of hiking trails through

    wetlands and woodlands, an ADA interpretive trail, as well as connections to the North

    Oconee River Greenway and the Cooks Trail. The on-site Environment, Natural Science

    and Appropriate Technology (ENSAT) Center serves as an interpretive hub housing live,

    native Georgia wildlife, interactive natural history exhibits, and a resource library.

    The SCNC School Program

    Sandy Creek Nature Center holds an on-going contract with the county school system in

    which third, fourth, and fifth grade classrooms visit the facility one time each year,

    during the fall or spring. If a classroom is unable to make the trip to the Nature Center, aresident naturalist pays a visit to the school. The program is also made available to home

    school groups, out of county schools, and other organizations. Classes visiting the

    Center are offered the opportunity to partake in both indoor and outdoor learning

    episodes. SCNC field studies tie into classroom curriculum, focusing on the themes of

    Habitat or Rocks, StarLab or Weather, and Forces of Nature or Microorganisms, for

    grades 3, 4, and 5, respectively. Three to four classrooms visit the Center at one time

    (with a 75 student maximum). Half of the students spend 50 minutes in the ENSAT

    building with one of the Centers resident naturalists, while the other half take a guided

    nature walk with volunteer trail guides. Groups switch after 50 minutes, ensuring that

    all students have the opportunity to walk on the trails and participate in the indoor

    segment.

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    4 SCNC Volunteer Trail Guide Training Program

    November 10, 2009 Trailblazer Design Group

    Volunteer Trail Guides

    The Athens-Clarke County School District is classified as an urban educational setting,

    and many students' experience at the SCNC could be described as a first time in the

    woods. With the recent popularity of Richard LouvsLast Child in the Woods and thegroundswell toward Leave No Child Inside, the Centers cause couldnt be more

    apropos in addressing the increasing need and demand for outdoor education. As stated

    in the Volunteer Trail Guide Manual: The goal of Sandy Creek Nature Center s field

    studies program is to provide children with opportunities for a variety of positive

    outdoor learning experiences, in a personal, supportive atmosphere.

    Volunteer trail guides are an integral part of achieving the Centers educational and

    experiential objectives during classroom field studies. Guided trail walks are a time forstudents to experience their local ecosystem in an imaginative, hands-on manner. This

    volunteer opportunity is unique in that it requires guides to actively engage themselves

    beyond their two-hours of volunteer work; it calls upon the volunteer to actively learn

    local flora and fauna, as well as to refine teaching and group management skills for a

    broad age range.

    SCNC provides intensive training sessions twice per year for new guides. If a volunteer

    guide is unable to participate in a session, training may also obtain training through

    observing walks led by other volunteers, participating in a naturalist-led trail walk,

    reading the Volunteer Trail Guide Manual, and hiking trails during personal free time.

    Guides-in-training are encouraged to shadow other volunteer guides at least two times

    before leading groups on their own.

    Trailblazer Design Group had the opportunity to observe the volunteer trail guide

    training program first-hand, on the trail. While SCNC doubtlessly provides students and

    teachers an intensive and engaging opportunity to experience the full spectrum of flora

    and fauna of the Georgia Piedmont, we did observe several gaps in volunteer guide

    performance, gaps that were also noted by SCNC staff. Our team gathered data through

    a variety approaches to evaluate the training program, with the aim of providing the

    Nature Center a sample product that may be used to close any gaps in volunteer guide

    performance.

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    SCNC Volunteer Trail Guide Training Program 5

    Trailblazer Design Group November 10, 2009

    Analysis Summary

    Instructional Design Model

    The Trailblazer Design Group has selected the ADDIE instructional design model for the

    purposes of this project. This process is visually represented in Figure 1.

    Figure 1. ADDIE Process

    Im

    lem

    ent

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    6 SCNC Volunteer Trail Guide Training Program

    November 10, 2009 Trailblazer Design Group

    Performance Assessment

    An assessment breakdown of the volunteer trail guides performance is illustrated in

    Figures 2-4 on the following pages. A sample size of eight volunteers and seven

    parents/teachers out of a larger population were surveyed for this assessment.

    Additionally, further data collection occurred during in-person observation of volunteer

    trail guides, feedback from a third-party observer, an interview with the SCNC Head

    Naturalist, and supplemental resource evaluation. For specific details regarding

    performances and causation, please refer to Appendix B. The tools used to compile this

    information may be found in Appendix C.

    Figure 2. Performance Assessment: Resource Gap

    ResourceGap

    Access toTraining

    Handbook

    AdequateTraining

    Guide :Student Ratio

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    SCNC Volunteer Trail Guide Training Program 7

    Trailblazer Design Group November 10, 2009

    Figure 3. Performance Assessment: Motivation Gap

    Figure 4. Performance Assessment: Knowledge Gap

    MotivationGap

    Self-familiarizewith trails

    Completeshadow visits

    Comfortableworking with

    children

    Confidenceadapting toquestions

    Scheduleconflicts

    Sense ofresponsibility

    KnowledgeGap

    NaturalScience

    background

    Answeranimal, plant,

    and/ororganismquestions

    Experienceworking with

    children

    Managestudent

    behavior anddiscipline

    issues

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    8 SCNC Volunteer Trail Guide Training Program

    November 10, 2009 Trailblazer Design Group

    Training Purpose

    Purpose Statement

    Based upon the observed and measured performance gap, TDG recommends that the

    purpose of this training program is to provide participants with the knowledge and skills

    necessary to create positive outdoor learning experiences on SCNC trails.

    Instructional Goals

    To ensure that the purpose of this training program is met, TDG has established the

    following instructional goals for volunteer trail guides:

    1. DefinetheroleofenvironmentalscienceinsupplementingstudenteducationattheSCNC(Knowledge)

    2. Identifybestpracticesforworkingwithstudentsofdifferentagegroups(Comprehension)

    3. Managestudentbehaviorbasedongroupdynamics(Application)4. Distinguishbetweentypesoflivingandnonlivingcomponentscommonlyfoundat

    theSCNC(Analysis)

    Learner Analysis

    This training program focuses on the SCNC Volunteer Trail Guides. Overall, the

    volunteers are aged 20 - 70. Most volunteer trail guides have worked with students or

    led instruction in some capacity. A survey of the volunteers revealed that trail guides

    have experience working with students ranging from ages 4 to 15. While about 50% of

    trail guides are UGA graduate students, the remaining half actively work in the fields of

    education, journalism, environmental advocacy, and restaurant management. Volunteer

    guiding is a popular avocation for retired professionals, as well. Most trail guides,

    whether amateur naturalists or graduate students in a scientific field, have a basic

    knowledge base in environmental science and/or natural history. A general break down

    of learners appears in Figure 5 on the following page.

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    SCNC Volunteer Trail Guide Training Program 9

    Trailblazer Design Group November 10, 2009

    Figure 5. General Learner Analysis

    Attitude & Motivation

    SCNC Volunteer Trail Guides have a unique fondness for nature and sharing this

    knowledge with others. However, motivation to actively participate as a volunteer variesbased on outside obligations such as work and school.

    Skills Related to Delivery Mode

    The following skills relate to both learner analysis and instructional delivery mode:

    Speakeffectively Practiceeffectiveinterpersonalskills Discriminatebetweenbasicapproachesforcommunicatingwithstudentsof

    differentagegroups

    Describebasicconceptsrelatedtoenvironmentalscienceand/ornaturalhistory Integrateinformationintoatactile,kinesthetic,auditory,andverballearningstyles Adapttoaflexible,outdoorteachingenvironment

    50% students50%professionals

    Inter-personalCommunicationFlexiblity

    Athens-area10 male10 female

    Demographic Location

    ExperienceSkills

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    10 SCNC Volunteer Trail Guide Training Program

    November 10, 2009 Trailblazer Design Group

    Resource Analysis

    Content Resources Technology

    Resources

    Instructional

    Facilities

    Human Resources

    Analysis Summary

    Design Brief

    Development

    Summary

    Implementation

    Strategy

    Evaluation Plan

    Current Volunteer

    Trail Guide Manual

    Computer with

    software to prepare

    reports,

    documentation, and

    lessons

    Chalk board, dry

    erase board, or

    projector

    Slides or posters

    depending on

    available

    resources/facilities

    Survey collection tool

    Google Docs

    OpenProj

    UGA Print Center

    SCNC Website

    Email

    Microsoft Office

    SCNC Facilities:

    ENSAT

    StarLab

    Resource Library

    Hiking Trails

    Log Cabin

    Brick FactoryRuins

    Walker Hall

    Gardens

    Piedmont Prairie

    Trail Guide Facilitator

    Instructional Design

    Specialist(s)

    Subject matter

    expert(s)

    SCNC Head

    Naturalist

    SCNC Volunteer Trail

    Guides

    Teachers/Parents

    Third Party Observer

    Instructional Design

    Subject Matter Expert

    (Dr. Robert M.

    Branch)

    UGA Volunteer

    Project Developers

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    SCNC Volunteer Trail Guide Training Program 11

    Trailblazer Design Group November 10, 2009

    Recommended Delivery Systems

    Current SCNC Volunteer Trail Guide Training Schedule

    The SCNC currently offers a bi-annual 3-hour volunteer guide training workshop to

    incoming guides at the beginning of each "guiding season" (Fall and Spring). This means

    that guides beginning mid-season rely solely upon shadow experiences and

    supplemental resources (such as the Volunteer Trail Guide Manual, field guides to

    native flora and fauna, etc.) to form the foundation of their teaching methodology.

    Behavior management is currently offered as a segment of the bi-annual 3-hour

    training.

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    12 SCNC Volunteer Trail Guide Training Program

    November 10, 2009 Trailblazer Design Group

    Option 1: Blended Learning Solution

    Expand the current bi-annual volunteer training program to include an online

    component. The online materials would focus on group management techniques and

    best practices for working with children. These materials would include videos,tutorials, and vignette scenarios to present and reinforce the concepts. In general, this

    content would take participants approximately four hours to complete. The face-to-face

    session would focus on how the SCNC mission supports environmental science

    programs at local schools; familiarization with the Nature Center resources, including

    trails and facilities; and identification of local flora and fauna. Additionally, the face-to-

    face session would reinforce concepts presented online. This recommendation does not

    include purchasing additional technology or manpower, but instead requires the use of

    the current ACC Leisure Services website and re-structuring/re-focusing of the current

    face-to-face volunteer training.

    Creating and converting the videos and tutorials adds a burden to the already-busy

    SCNC staff. We recommend outsourcing the creation of online components with the

    University of Georgia Educational Psychology and Instructional Technology

    department. Any educational projects of this kind could easily be used as course credit

    for an undergraduate or graduate-level course, and hence, forgoes a production fee.

    Experts in the field of Education, specifically graduate students from the UGA College of

    Education, could hold seminar-style sessions to provide guides information on teaching

    techniques appropriate to different age groups. This approach would not only address

    the time limitations of SCNC personnel, but would also create an interdisciplinary,

    collaborative project between a local agency (ACC Leisure Services) and a local

    University.

    Figure 6 on the following page explains the cost break down for this development

    option. Note: Development, Implementation, and Evaluation will be conducted by UGA

    Graduate Students on a volunteer basis, thus at no cost to the client.

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    SCNC Volunteer Trail Guide Training Program 13

    Trailblazer Design Group November 10, 2009

    Cost Estimate

    Phase Resource Cost

    12 Man hours (volunteer observations) $0.00

    40 Man hours @ $40/hr (analysis preparation) $1600.00SurveyMonkey for assessment instrumentation $0.00

    Travel and Fuel (6 miles roundtrip/volunteer) $ .10 x 24= $2.40

    Analysis

    Phase

    Document Preparation $ 25.00

    Phase Total $1637.40

    Website Reallocation & Update $10.00Design

    Phase 35 man hours @ $40/hr (Instructional Design) $1440.00

    Phase Total $1450.00

    Media Development $0.00

    Development of Teacher Materials $0.00

    Development of Student Materials $0.00

    ACC Leisure Services Website Re-structuring $0.00

    Development

    Phase

    Usability Testing $0.00

    Phase Total $0.00

    SCNC Online Training Rollout (Publication) $0.00Implementation

    Phase Online IMU Maintenance and Update $0.00

    Phase Total $0.00

    Resource Costs

    SurveyMonkey for summative assessments $0.00

    Usability Testing Results Summarization $0.00

    2 man hours @ $40/hr (Follow-up Consultation

    with TDG)

    $40.00

    Evaluation Phase

    Document Preparation $25.00

    Phase Total $65.00

    Option Total $3152.40

    Figure 6. Delivery Option 1 Cost Estimate

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    14 SCNC Volunteer Trail Guide Training Program

    November 10, 2009 Trailblazer Design Group

    Option 2: Supplemental Face-to-Face Training Workshops

    In order to ensure that all guides receive intensive training, we recommend that SCNC

    offer their current formal training workshop multiple times (at least four) throughout

    the Fall and Spring, and furthermore, to supplement these general training session withtwo 1-hour face-to-face workshops focusing on special topics. The current training

    workshop, now offered four times per season, would be supplemented with two 1-hour

    special "focus area" workshops, specifically providing instruction on: 1.) Behavior

    Management, and 2.) Instructional Techniques.

    All supplemental workshops are to be held at SCNC, using the ENSAT classroom

    facilities and the trails. These workshops will be offered between the general volunteer

    training sessions. The Behavior Management workshop utilizes instructional videos andsimulated scenarios on the trails to train guides on handling disruptive or inattentive

    behavior. The Instructional Techniques workshop employs a combination of classroom

    discussion, as well as on- the-trails training, to instruct guides in using SCNC resources

    to target the learning styles of different learner styles and specific age groups.

    Adding the additional workshops adds a burden to the already-busy SCNC staff. We

    recommend outsourcing the creation of instructional educational films with the

    University of Georgia Telecommunications and Education departments. Any

    educational films of this kind could easily be used as course credit for an undergraduate

    or graduate-level course, and hence, forgoes a production fee. Experts in the field of

    Education, specifically graduate students from the UGA College of Education, could

    hold seminar-style sessions to provide guides information on teaching techniques

    appropriate to different age groups. This approach would not only address the time

    limitations of SCNC personnel, but would also create an interdisciplinary, collaborative

    project between a local agency (ACC Leisure Services) and a local University.

    Figure 7 on the following page explains the cost break down for this development

    option. Note: Development, Implementation, and Evaluation will be conducted by UGA

    Graduate Students on a volunteer basis, thus at no cost to the client.

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    SCNC Volunteer Trail Guide Training Program 15

    Trailblazer Design Group November 10, 2009

    Cost Estimate

    Phase Resource Cost

    12 Man hours (volunteer observations) $0.00

    40 Man hours @ $40/hr (analysis preparation) $1600.00SurveyMonkey for assessment instrumentation $0.00

    Travel and Fuel (6 miles roundtrip/volunteer) $ .10 x 24= $2.40

    Analysis

    Phase

    Document Preparation $ 25.00

    Phase Total $1637.40

    10 man hours @ $40/hr (Behavior Mgmt Design) $400.00Design

    Phase 10 man hours @ $40/hr (Instructional Techn) $400.00

    Phase Total $800.00

    Development of Classroom Manipulatives $0.00

    Development of Teacher Materials $0.00

    Development

    Phase

    Development of Student Materials $0.00

    Phase Total $0.00

    SCNC Facilitator Training Rollout $0.00Implementation

    Phase ENSAT classroom facility $0.00

    Phase Total $0.00

    Resource Costs

    SurveyMonkey for summative assessments $0.00

    Usability Testing Results Summarization $0.00

    Evaluation Phase

    2 man hours @ $40/hr (Follow-up Consultation

    with TDG)

    $40.00

    Phase Total $40.00

    Option Total $2477.40

    Figure 7. Delivery Option 2 Cost Estimate

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    16 SCNC Volunteer Trail Guide Training Program

    November 10, 2009 Trailblazer Design Grou

    Project Timeline

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    SCNC Volunteer Trail Guide Training Program 17

    Trailblazer Design Group November 10, 2009

    Project Approval

    Client Endorsement of the Analysis Summary

    We, ___________________________________ have reviewed the proposed

    training analysis and agree that a performance gap exists. We select Option _______

    (Choose Option 1 or 2) as the most effective Delivery Model in enhancing volunteer

    guide training and improving our goals. Factors not directly affected by training (such as

    resources and motivation) will not be addressed in the selected Delivery Model. We

    recognize that this training can yield a maximum of 50% increase in overall success. We

    understand that the final deliverable generated by Trailblazer Design Group is a sample

    product and that implementation of the contents therein will be left to our discretion.

    Client Comments:

    Client Signature:

    ____________________________________ ____/____/ 2009

    Janice Denney, Naturalist Date

    ACC Leisure Services - Sandy Creek Nature Center

    Design Team Signature:

    ____________________________________ ____/____/ 2009

    Sarah Grigg, Project Manager Date

    University of Georgia - Trailblazer Design Group

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    18 SCNC Volunteer Trail Guide Training Program

    November 10, 2009 Trailblazer Design Grou

    Design Summary

    Task Inventory

    Pre-requisite skills & knowledge

    Distinguish between types of

    living and non-living components

    commonly found at the SCNC

    Identify theinterconnection of alllife

    Describeconservationtechniques

    List the steps in thecarbon cycle

    List the steps in thewater cycle

    Explain resourceallocation

    Define ecosystem Define biosphere

    Recognize theconnection betweenthe SCNC and schoolcurriculum

    Define the role of environmental

    science in supplementing student

    education at the SCNC

    Promote respectfulexploration

    Promote positivesocial interaction

    Engagestudentsin

    trailrelatedactivities

    Demonstratetechniques topromote motivation

    Involve students in

    rule making for trails

    Engage students ingroup activities

    Identify best practices for working

    with students of different age

    groups

    Define atmosphere

    Recognizeproblematic behavior

    Identify replacementbehaviors

    Identify causes ofproblematic behavior

    Reinforce positivebehaviors

    Respect tour guidesand classmates

    Respect nature and itsinhabitants

    Manage student behavior based

    on group dynamics

    Review minor behavioral issues

    Modify minor behavioral issues

    Review major behavioral issues

    Modify major behavioral issues

    Categorize levels ofbehavioral issues asmajor or minor

    Interpret living andnon-livingcomponents

    Define biotic Define abiotic

    Describe living andnon-livingconnections

    Identify animals,plants, fungi, andprotists

    Identify weather andgeologicalcomponents

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    SCNC Volunteer Trail Guide Training Program 19

    Trailblazer Design Group November 10, 2009

    Performance Objectives

    Performance objectives are based off of the individual tasks identified in the Task

    Inventory and include conditions and criterion under which each task will be

    performed. It should be noted that each objective has been written to a specific

    performance level (PL) in an attempt to cover everything from knowledge to evaluation.

    Furthermore, each objective contains a testing method by which instructors can use to

    measure when the objective has been mastered.

    Task PL ObjectiveTask

    ConditionCriterion

    Recognize the connection between the SCNC and schoolcurriculumafter listening to the Naturalist explain the programobjectivesaccording to ACC Leisure Services

    1.1 Co

    TestingMethod

    During the group introduction, take note of the programobjectives and how the SCNC integrates with local schools.

    TaskConditionCriterion

    Identify the interconnectivity of lifein an ecosystemby participating in a group discussion

    1.2 CoTestingMethod

    During the group orientation, participate in the ecosystemidentification discussion, identifying components in theSCNC.

    TaskConditionCriterion

    List the steps in the water cycleon an illustrated cycleby writing in all of the correct labels1.2.1 Kn

    TestingMethod

    Using the water cycle illustration in the Volunteer Trail GuideManual (VTGM), write in the labels of each phase in the watercycle on the lines indicated.

    TaskConditionCriterion

    List the steps in the carbon cycleon an illustrated cycleby writing in all of the correct labels1.2.2 Kn

    TestingMethod

    Using the water cycle illustration in the VTGM, write in thelabels of each phase in the carbon cycle on the lines indicated.

    TaskCondition

    Criterion

    Describe conservation techniquesfrom memory

    that would impact the SCNC1.3 CoTestingMethod

    During group discussion, describe at least one conservationtechnique that could benefit the SCNC when asked by theinstructor.

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    Trailblazer Design Group November 10, 2009

    Task PL ObjectiveTaskConditionCriterion

    Identify causes of problematic behaviorexhibited by studentsusing phrases that reflect GET/AVOID actions

    3.1.1 CoTesting

    Method

    Pick one scene from the video montage reflecting problematic

    behavior and identify the type of GET/AVOID behavior beingexhibited.TaskConditionCriterion

    Identify replacement behaviorsgiven particular GET/AVOID actionsusing corrective actions list provided during training.

    3.1.2 CoTestingMethod

    Pick one scene from the video montage reflecting problematicbehavior and describe actions that should be taken by a tourguide to encourage positive replacement behavior.

    TaskConditionCriterion

    Reinforce positive behaviorsthroughout different phases of the guided tourusing suggestion scripts provided during training3.2 Ap

    TestingMethod Give examples of positive reinforcement of constructivebehaviors exhibited during the tour sequence.TaskConditionCriterion

    Respect nature and its inhabitantsduring guided toursby enforcing SCNC guidelines3.2.1 Ap

    TestingMethod

    Follow SCNC guidelines while on tours and encourage tourparticipants to do the same

    TaskConditionCriterion

    Respect tour guides and classmatesduring guided toursby enforcing SCNC guidelines and recommendations3.2.2 Ap

    Testing

    Method

    Follow SCNC guidelines while on tours and encourage tour

    participants to do the sameTaskConditionCriterion

    Categorize levels of behavioral issues as major or minorgiven various scenarios presented in a video presentationusing the classification list provided during training

    3.3 AnTestingMethod

    Given a video clip of a problematic behavior scenario, identifyactions being exhibited by student participants as eithermajor or minor issues. Explain why.

    TaskConditionCriterion

    Modify minor behavioral issuesby redirecting specific problematic student behaviorusing suggestions from the behavior modification list andscripts provided during training

    3.1.1 Sy

    TestingMethod

    Given a video clip of a problematic behavior scenario,recommend a course of redirection to correct a minor issue.

    TaskConditionCriterion

    Modify major behavioral issuesby referring students to proper school personnel

    using behavior modification suggestions3.1.2 SyTestingMethod

    Given a video clip of a problematic behavior scenario,recommend the proper referral sequence.

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    22 SCNC Volunteer Trail Guide Training Program

    November 10, 2009 Trailblazer Design Group

    Task PL ObjectiveTaskConditionCriterion

    Interpret living and non-living componentsfocusing on components commonly found at the SCNCduring training and personal time

    4.1 SyTesting

    Method

    Given a pilot group of students to lead through an

    interpretive walk, interpret key living and non-livingrelationships at the SCNC.TaskConditionCriterion

    Describe living and non-living connectionsfocusing on components commonly found at the SCNCduring training and personal time

    4.1.1 CoTestingMethod

    Given a pilot group of students to lead through aninterpretive walk, describe the relationships between severalliving and non-living components at the SCNC.

    TaskConditionCriterion

    Define bioticin a training scenariousing the most basic definition4.2 Kn

    TestingMethod Verbally define biotic in a way that an elementary studentwould understand.TaskConditionCriterion

    Identify animals, plants, fungi, and protistsby comparable print and web resourcesduring training and personal time4.2.1 Co

    TestingMethod

    Using online and print resources, identify two to three speciescommonly found at the SCNC from each Kingdom.

    TaskConditionCriterion

    Define abioticin a training scenariousing the most basic definition4.3 Kn

    Testing

    Method

    Verbally define abiotic in a way that an elementary student

    would understand.TaskConditionCriterion

    Identify weather and geological componentsby selecting comparable print and web resourcesduring training and personal time4.3.1 Co

    TestingMethod

    Using online and print resources, identify two to three non-living features found at the SCNC.

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    SCNC Volunteer Trail Guide Training Program 23

    Trailblazer Design Group November 10, 2009

    Project Approval

    Client Endorsement of the Design Summary

    We, ___________________________________ have reviewed the proposed

    design and supporting materials and have decided that they sufficiently reflect both the

    quality and accuracy of the desired course in accordance with the initial analysis.

    Trailblazer Design Group is now authorized to continue to the development phase of

    this process with the following comments for consideration. We understand that the

    final deliverable generated by Trailblazer Design Group is a sample product and that

    implementation of the contents therein will be left to our discretion.

    Client Comments:

    Client Signature:

    ____________________________________ ____/____/ 2009

    Janice Denney, Naturalist Date

    ACC Leisure Services - Sandy Creek Nature Center

    Design Team Signature:

    ____________________________________ ____/____/ 2009

    Sarah Grigg, Project Manager Date

    University of Georgia - Trailblazer Design Group

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    Development Summary

    Instructional Strategies

    Task 1.3: Describe Conservation Techniques

    Event Instructional Strategy Action

    GainAttention

    Pass around images of the Everglades and regionsof the Amazon Rain Forest before man affectedthem. Ask the group to identify each image. If thegroup is unable to guess the answer, provide triviahints accordingly. Once the image has beenidentified, distribute the current image and explainhow a lack of conservation principles and lawsresulted in their current state(s).

    Student willexamine eachpicture andrespond whenprompted.

    Objective Following the image activity, the instructorsprompting statement and subsequent questioningleads into an explanation of the objective.

    Student respondswhen prompted.

    PriorKnowledge

    Instructor leads group into nature trails and toidentify examples of the carbon and water cycles.

    Student respondswhen prompted.

    Content Referring to the VTGM, instructor explains how theSCNC came to hold its current status in Athens-Clarke County (ACC) and outlines the conservationtechniques that maintain and preserve the park.

    Student respondswhen prompted.

    GuidedPractice

    Using the content as a platform, instructor refers toother park facilities and asks students to name

    conservation techniques that might be in place inthe other locations.

    Student respondswhen prompted.

    Ind.Practice

    Refer to VTGM, Nature Center facilities, personalexperience, and online resources. Based upon theecosystem selected, they are to list at least threeconservation techniques that could be in use at thespecified location.

    Student respondswhen prompted.

    Feedback During both guided and independent practice,instructor reminds students of techniques used atthe SCNC. Upon immediate response of

    questioning, instructor should confirm the answeror provide prompting of further responses ifnecessary.

    Student respondswhen prompted.

    Assessment Instructor individually asks each student to name aconservation technique used at the SCNC.

    Student respondswhen prompted.

    Closure Instructor asks the group to describe a scenario thatcould happen to the SCNC if conservationtechniques are not followed.

    Student respondswhen prompted.

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    Task 2.1.1: Promote respectful explorationEvent Instructional Strategy Action

    Gain

    Attention

    Distribute before and after pictures of forest scenes.

    The before pictures show undisturbed naturalhabitats. The after pictures show damaged anddestruction to these same scenes. Ask students howthey would feel if a passerby destroyed their home.

    Student

    participates indiscussions whenprompted.

    Objective Verbally remind volunteers that respectfulexploration is one of several important steps inpreserving the local ecosystem. Inform the groupthat working together collectively can improvemotivation when you know that your actions areaccountable to others.

    Studentparticipates indiscussions whenprompted.

    Prior

    Knowledge

    Refer to the first Module, in which ecosystem

    sensitivity was discussed. Remind them of the RainForest and Everglades examples.

    Student

    participates indiscussions whenprompted.

    Content Refer to the VTGM and on-site SCNC resources toindicate the various activities available to engageand motivate students while still respecting theSCNC ecosystem.

    Studentparticipates indiscussions whenprompted.

    GuidedPractice

    Instructor leads a guided trail walk, making use ofthe activities covered in content.

    Studentparticipants indiscussions whenprompted.

    IndependentPractice

    Take turns conducting mock-guided trail walks andpresent an activity to the other students that isdesigned to encourage exploration.

    Studentcompletesactivities.

    Feedback Ask students between mock-guided trail walks toidentify one thing they thought went well and onething they thought could be improved upon.

    Studentcompletesactivities andresponds whenprompted.

    Assessment At the conclusion of independent practice, providean opportunity for those who want or need more

    practice to do so.

    Studentcompletes

    activities andresponds whenprompted.

    Closure Conduct a Q&A session about the mock-guided trailwalks and let the group identify best practicesobserved during the activities.

    Studentparticipates indiscussions whenprompted.

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    26 SCNC Volunteer Trail Guide Training Program

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    Task 3.3: Categorize levels of behavioral issues as major or minor

    Event Instructional Strategy Action

    Gain

    Attention

    Video montage of tour groups of various ages

    displays different types of behavioral issues followedby a discussion of how volunteers would handle thesituation.

    Student watches

    video andparticipates indiscussion.

    Objective Refer to the behavior classification list provided inthe VTGM.

    Student refers toVTGM.

    PriorKnowledge

    Define problematic behavior. Studentparticipates indiscussion.

    Content Video montage is be re-shown and paused betweentransitions for discussion and observations. After

    defining major and minor behavior infractions, thegroup discusses differences in behavior infractions.Compare and contrast examples major and minorbehavior to determine clear lines of classification.Use sections in VTGM to classify each segment aseither minor or major. Use redirection techniquesand referral process to modify behavioral issues.

    Studentparticipates in

    discussionswhen promptedand complete allactivities asdirected.

    GuidedPractice

    Use scenario cards to re-enact student behaviorissues. Group demonstrates redirection techniquesfor minor behavior issues and positive/negativeresponses for choices. Group demonstrates the

    referral process for major behavior issues withoutdisrupting the flow of the tour.

    Studentparticipates indiscussions andactivities when

    prompted.

    Ind.Practice

    Students continue practicing how to identifymajor/minor behavioral infractions and create a listof personalized responses for student redirection.They then present short synopsis of findings to class.

    Studentcompletesactivities.

    Feedback Instructor asks guided questions related tobehavioral issues and infractions, providingopportunity for each student to correct and/ormodify responses and usage of vocabulary.

    Studentresponds whenrequested.

    Assessment Judge objective achievement by students and their

    ability to accurately portray behavioral issues andinterventions.

    Student

    participates inactivities.

    Closure Students summarize types of behavioral infractionsand interventions using terms identified during thelesson. Next phase of the unit is introduced with anexplanation of how vocabulary is critical.

    Studentparticipates indiscussion whenprompted.

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    Trailblazer Design Group November 10, 2009

    Task 4.2.1: Identify animals, plants, fungi, and protists

    Event Instructional Strategy Action

    Gain

    Attention

    A natural object native to the SCNC (such as a tulip

    poplar leaf, Sweetgum ball, or shed snake skin) anda field guide is placed before each student withinstructions to identify it using the field guide

    Student

    completesactivity.

    Objective Instructor verbally informs the group of theobjective.

    Student respondswhen requested.

    PriorKnowledge

    Refer to facility tour and previous section. Student respondswhen requested.

    Content Instructor defines the term biotic as living andprovides overview of local living organisms andtheir characteristics. Organisms are divided into

    their respective Kingdoms. Time is allotted toexplain dichotomous charts and illustrated keys toaccurately identify species. On-site and onlineresources available to volunteers are reviewed.Guides begin contributing to the SCNC OnlineLibrary of Local Components (OLLC). Class movesoutside to a trail, led by teacher/naturalist for anhour of indentifying common living elements inpairs or groups.

    Studentparticipates indiscussions and

    activities whenprompted.

    SCNC Online(SCNC-O)providesinstructions forstudents enteringprogram mid-season.

    GuidedPractice

    Each pair photographs at least one living object withthey are not familiar. Students also use guidebooks

    to practice identifying objects in the field andeventually identify the object they photographed.Images are added to the OLLC. Students completingonly the online portion of training will be provideddirections on taking photographs and uploadingimages to the appropriate page.

    Studentparticipates in

    discussions andactivities whenprompted.

    Ind.Practice

    Students use personal time to hike a trail at SCNCand continue the photograph activity from GuidedPractice.

    Studentcompletesactivity.

    Feedback SCNC staff monitor OLLC to ensure accurateidentification of biotic components and provide

    feedback as necessary.

    Student monitorsOLLC for

    feedback.Assessment Assessment is gauged based upon successful

    uploading and identification of three bioticcomponents.

    Studentcompletesactivity.

    Closure Instructor reminds students that the OLLC isavailable at all times for reference and newvolunteers will be adding to the collection.

    Student visitsOLLCperiodically.

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    28 SCNC Volunteer Trail Guide Training Program

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    Supporting Media Summary

    Media that will be developed or selected to support the student:

    Sensory Media

    Visual

    Naturalobjects Fieldguides,printresources PowerPointpresentation(computerandprojector) SCNC Trail system and guided trail walks OnlineSCNCVolunteerTrailGuideEducationpage VolunteerTrailGuideManual

    Auditory Verbalinstructionfromtheinstructor Groupdiscussionduringindoorandoutdoorclassroomsegments

    Kinesthetic SCNC Trail system and guided trail walks OnlineSCNCVolunteerTrailGuideEducationpage

    Media that will be developed selected to support the type of learning:

    PerformanceLevel

    Media

    Knowledge Natural objects Field guides, print resources PowerPoint presentation (computer and projector) Group discussion both in- and outdoors SCNC Trail system and guided trail walks SCNC Online and Volunteer Trail Guide Manual

    Comprehension Field guides, print resources Group discussion both in- and outdoors SCNC Online and Volunteer Trail Guide Manual

    Application Field guides, print resources Group discussion both in- and outdoors SCNC Trail system and guided trail walks

    Analysis Natural objects Field guides, print resources Group discussion both in- and outdoors SCNC Trail system and guided trail walks

    Synthesis

    Natural objects Field guides, print resources SCNC Trail system and guided trail walks

    Evaluation Natural objects Field guides, print resources Group discussion both in- and outdoors

    Adapted from: Bloom, B.S. (1956). Taxomony of educational objectives: The classification of educationalgoals: Handbook I, cognitive domain. New York; Toronto: Longmans, Green.

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    Student Guide

    SCNC Volunteer Trail Guide Manual

    Table of Contents

    Overview of Field Studies...................................................................2

    Getting Started ...................................................................................3

    Working with Children.......................................................................4

    Working with Animals........................................................................6

    SCNC Emergency/Hazardous Weather Procedures..........................8

    Loop Trails from ENSAT....................................................................9

    Loop Trails from Walker Hall ............................................................9

    Sandy Creek Nature Center Map......................................................10

    Topic: The Animal Kingdom .............................................................11

    Topic: Lifecycles ............................................................................... 12

    Topic: Reptiles.................................................................................. 13

    Topic: Rocks and Fossils ..................................................................14

    Topic: Weather ................................................................................. 15

    Topic: Habitats ................................................................................. 16

    Topic: Classification ......................................................................... 17

    Topic: Microorganisms.....................................................................18

    Characteristics of Different Age Groups .......................................... 19

    Interpretation for Grade School Children....................................... 20

    Suggested Reading List ....................................................................21

    A Historical Account of the Brick Factory .......................................22

    The Louie R. Bridges Log House at Sandy Creek Nature Center ....23

    The Vertebrates ................................................................................24

    The Animal Kingdom .......................................................................25

    Animal Tracks...................................................................................26

    Parts of a Flower...............................................................................27

    The Water Cycle............................................................................... 28

    The Carbon Cycle..............................................................................29

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    Instructor Guide

    Sample Introduction

    Volunteer trail guides are an integral component to the success of the SCNC school field

    studies program. The training outlined in this manual focuses on two major themes:

    1. Enhancingknowledge,skills,andresourcesinthenaturalsciences.2. Enhancingknowledge,skills,andresourcesineffectivelyguidingandteaching.

    AGeneralFormatofTraining:FacetoFaceandOnline

    All volunteer guides will receive formal training, through face-to-face and/or online

    training.

    1. GeneralTraining.OfferedtwotimesthroughouttheFallandSpring,atthebeginningandmidpointofeachseasons.Involvesfacetofaceandonlinetraining.Guideswill

    participateinacourseattheSCNC,ledbyanaturalist,andwillcontinuetheir

    studieswithonlinestudy.

    2. OnlineTraining.Madeavailableatalltimes,toallguides.GuidesthatbeginattimesbetweenGeneralTrainingsessionswillbedirectedbyemailtoonlinetraining.They

    willbeexpectedtocompletethetrainingontheirowntime,andtoindependently

    visittheCentertofamiliarizethemselveswithtrailsandonsiteresources.

    Sample Section Outline

    This instructor guide provides details and explanations of all face to face activities to be

    completed as part of the training program.

    Module 1 Environmental Science

    Module 2 Working with Different Age Groups

    Module 3 Managing Student Behavior

    Module 4 Living & Non-Living Components

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    Formative Evaluation Summary

    Component Problem Data Source RevisionDecision

    Purpose No problem External Reviewers

    Project Manager

    Goals Ambiguous wording External Reviewers

    Project Manager

    Re-worded Goal 3to clearly reflectexpected outcome

    Objectives Approximately 30% ofthe original tasks weredivided too specifically

    Peer Designers

    External Reviewers

    Re-evaluatednecessary inclusioncombined sometasks accordingly

    Pre-Requisites

    No problem External Reviewers

    Peer Designers

    InstructionalStrategies

    Some descriptions wereredundant

    Peer Designers Condensed andconsolidatednarrative

    TestingMethods

    No problem External Reviewers

    Informationto Guide the

    Learner

    Not all tasks weresufficiently covered inthe new Volunteer TrailGuide Manual

    Peer Designers Expanded VTGM toinclude behaviormanagement jobaids

    Informationto Guide theInstructor

    Designed forexperienced SCNC staff

    External Reviewers

    Project Manager

    No revision

    SupportingMedia Mostly adequate for faceto face instruction Peer Designers No revision

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    Project Approval

    Client Endorsement of the Development Summary

    We, ___________________________________ have reviewed the proposed

    development and supporting materials and have decided that they sufficiently reflect

    both the quality and accuracy of the desired course in accordance with the initial

    analysis. Trailblazer Design Group is now authorized to continue to the development

    phase of this process with the following comments for consideration. We understand

    that the final deliverable generated by Trailblazer Design Group is a sample product and

    that implementation of the contents therein will be left to our discretion.

    Client Comments:

    Client Signature:

    ____________________________________ ____/____/ 2009

    Janice Denney, Naturalist Date

    ACC Leisure Services - Sandy Creek Nature Center

    Design Team Signature:

    ____________________________________ ____/____/ 2009

    Sarah Grigg, Project Manager Date

    University of Georgia - Trailblazer Design Group

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    Implementation Summary

    Learner Plan

    Component Activities and Direction CommentsLearner ID The learner audience for this training is:

    New volunteers at the SCNC Sessions may have 4-24 people Recruited via Athens-Clarke County Leisure

    Services public announcements This training and two observation sessions are

    required before becoming Trail Guide

    Schedule This training session is offered at least twice ayear with possible extra sessions as needed

    This training and two observation sessions arerequired before becoming a Trail Guide

    Scheduling is managed by the SCNC LeadNaturalist and Volunteer Coordinator

    Notification All volunteer recruits are added to the SCNCVolunteers mailing list to be notified of

    New training sessions and resources Available tours Scheduling details of all events Links to online resources

    Notification ishandled via email.It is the volunteersresponsibility tonotify the SCNC ofaddress changes.

    Tracking The SCNC Lead Naturalist and Volunteer

    Coordinator are responsible for maintaining: List of volunteers who have completed

    required training and activities List of volunteer recruits requiring training

    Facilitator Plan

    Component Activities and Direction Comments

    FacilitatorID

    The facilitators for this training are current SCNCnaturalists and volunteers.

    Schedule Train-the-Trainer course will be an informaldissemination of new materials.

    Preparation Copies of the new materials will be provided tocurrent SCNC naturalists as soon as they areavailable. Current volunteers will be given thematerials during their next scheduled tour at theSCNC.

    All training at theSCNC is informally

    structured. Thisnew trainingproposal hasaddressedidentified gaps, butscheduling is notaltered by request.

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    Evaluation Summary

    Evaluation

    Traditionally, there are five levels of evaluation (Phillips):

    Level Purpose DataCollectionMethods &

    MeasurementTools

    Timing Responsibility

    1. Reaction Determine theSCNCssatisfactionwith the

    training courseand deliverymethods

    Evaluationquestionnairewith open-ended

    questions

    Uponcompletion oftraining

    Studentscompletequestionnaireand return to

    VolunteerCoordinator orLead Naturalist

    2. Learning Demonstrateknowledge oftrainingmaterial

    Finalassessmentafter studentcompletestraining

    Last item intrainingsequence

    Administered byinstructor

    3. Application Taskapplicability

    One monthafter training

    VolunteerCoordinator andLead Naturalist

    4. Impact Businessresults

    Observation ofVolunteers andfeedback fromteachers andparents

    One year aftertraining

    5. ReturnonInvestment

    Verify benefitsof the trainingprogram as anSCNCinvestment

    Feedbackreceived frommeeting withclient

    One year aftertraining

    TrailblazerDesign Group

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    Level 1 Evaluation Instrument

    Your feedback is important to helping the SCNC and ACC Leisure Services improve thequality of our training program. Please complete the following questionnaire andreturn it to your Volunteer Coordinator. Directions: Please indicate which the phrase

    that best expresses your feelings towards each statement below. The scale is ordered 1 5 with 1 being strongly disagree and 5 being strongly agree.

    Strongly

    Disagree

    Disagree

    Neutral

    Agree

    Strongly

    Agree

    Rate each statement on a scale of 1 to 5.

    1 2 3 4 5The topics and activities provided in this course helpedme learn the objectives. The topics were presented in logical order. The length of training provided was adequate to theinformation covered. The multimedia used in this course was effective inhelping me learn the objectives. The instructor answered my questions to my satisfaction. The training was beneficial to me. I will refer to my Volunteer Trail Guide Manual. I will refer to the SCNC Online resources at a later date. I feel confident about being a Volunteer Trail Guide Course Strengths:

    Course Weaknesses:

    General Feedback:

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    Level 2 Evaluation Instrument

    SCNC Volunteer Trail Guide Evaluation

    Volunteer Name: _______________________________________________

    Date of Training Course: ___________________

    Directions: Circle the letter of the answer of your choice or fill in the blank.

    1. Whichresourcesareavailabletoalltrailguidestoenhanceknowledge?A. VolunteerTrailGuideManualB. SCNCOnlineC. ENSATlibrary,posters,wildlifeexhibitD. SCNCtrailsystemE. Alloftheabove

    2. Matchtwocharacteristicstotheappropriateagegroups:

    ___, ___Pre-Kindergarten

    ___, ___Grades 1-2

    ___, ___Grades 3-5

    ___, ___Grades 5-8

    A. Responsivetoquestionsandproblems

    B. Enjoynewideasanddifferentviewpoints

    C. ShortattentionspansD. Tightlystructuredactivities

    withlittleselfwork

    E. Strongimagination,learnthroughsenses

    F. TendenciestoquestionauthorityG. VeryegocentricH. Understandcauseandeffect

    3. Whichofthefollowingisnotanappropriateactiontotakewithadisruptivestudent?

    A. Divertingthestudentsattentionbymakingarequestofhim/herB. Usingaserious,sterntoneC. SendingthestudentbacktothebusaloneD. Ignoringthebehaviorandmovingthegroupalongtoanotherpointof

    interest

    4. Whichofthefollowingareintegralcomponentstoaguidednaturewalk?A. AnintroductionwithrulesB. WalkingasmuchtrailaspossiblewithinthegiventimeframeC. CollectingkeepsakesforstudentstotakehomeD. AclosingactivityE. AnswersAandDF. AnswersBandC

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    5. Whichofthefollowingarestandardsafetyequipmentandprocedures?A. FirstAidkit,FirstAidmanual,radio,checkinginwithstaffevery10minutesB. Radio,FirstAidkit,headcounts,contactingstaffduringanemergencyC. FirstAidkit,headcounts,compass,trailmapD. LeathermanTool,EpiPen,havinganotherstudentrunforhelpduringan

    emergency

    6. Whichlayersbestcharacterizeforeststratification?A. Canopy,understory,shrub,herb,soilB. Canopy,brush,leavesC. Top,middle,groundD. Branches,bushes,plants,soil

    7. Whichofthefollowingbestcharacterizeamphibians?A. Coldblooded,fins,larvalstageB. Coldblooded,larvalstage,layleatheryeggsC. Coldblooded,moistskin,larvalstage,neverhaveclaws,layeggsD. Warmblooded,fourlegs,larvalstage

    8. Brieflydescribeanactivity(andrelatedequipment)thatwouldbeappropriateforteachingthefollowingtopicsonthetrail(Answersmayvary.):

    Habitat: ___________________________________________________________________________________________________

    Microorganisms: _____________________________________________________________________________________________

    Animal Kingdom: _____________________________________________________________________________________________

    9. Nametwoexotic(invasive)speciesofplantfoundatSCNC:A. _______________________________________________ B. _______________________________________________

    10.AtwhattimedoguidesneedtoarriveattheNatureCenterforfieldstudies?A. 9:30amB. 8:00amC. 8:30amD. 9:00am

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    Appendix A: Trailblazer Design Group Profile

    Sarah Grigg, Project Manager

    [[email protected]]

    Ms. Sarah Griggs professional experience includes five years in media development,

    public relations, and event planning with a focus on wildlife and conservation. She has

    held positions in the non-profit, government, and private sectors, including work for the

    Jackson Hole Wildlife Film Festival and Idaho Fish and Game. Most recently, Ms. Grigg

    coordinated public education programs on the endangered Yellowstone Grizzly. Ms.

    Grigg is certified with the Professional Ski Instructors of America (PSIA) as an alpine ski

    instructor and with Idaho Fish & Game (IDFG) as a master naturalist. She is currently a

    student at the University of Georgia, pursuing an M.N.R. in Natural Resources.

    Tonia Dousay

    [[email protected]]

    Ms. Tonia Dousay has nearly 10 years of combined instructional design and eLearning

    project management experience. She is partly responsible for drafting an agency-wide

    eLearning initiative for a state agency and spent more than seven years working toadvance the agencys capacities to offer online training. In this same timeframe, Ms.

    Dousay worked with the

    E-Learning Council and Texas Distance Learning Association to present conference

    sessions and webinars on instructional design and creating engaging eLearning courses.

    Currently, Ms. Dousay is a full-time doctoral student at the University of Georgia

    pursuing a Ph.D. in Learning, Design, and Technology.

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    Appendix B: Performance Assessment

    Actual

    Performance

    Desired

    Performance

    Primary Cause Type% of

    Cause

    % of

    Total

    Guides did not

    have access to the

    Volunteer Trail

    Guide Manual

    R 10%

    Guides failed to

    travel all of thetrails on their own.

    M 80%

    50% of guides

    are familiar with

    all public trails

    located within

    the SCNC

    100% of guides

    to be familiar

    with all public

    trails located

    within the SCNC

    Guides failed to

    complete the

    required number of

    shadow visits.

    M 20%

    23%

    Key: R=Resource, M=Motivation, K&S=Knowledge & Skills

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    Actual

    Performance

    Desired

    PerformancePrimary Cause Type

    % of

    Cause

    % of

    Total

    Guides did not

    receive adequate

    training

    R 25%

    Guides have no

    background in

    earth/natural/

    environmentalsciences

    K&S 12.5%

    Guides do not feel

    competent in

    answering tour

    participant

    questions regarding

    trail animals, plants

    and organisms

    K&S 60%

    87.5% of guides

    feel confident in

    conducting

    unaided tours

    100% of guides

    to feel confident

    in conducting

    unaided tours

    Guides are not

    comfortable

    working with

    children

    M 2.5%

    31%

    Key: R=Resource, M=Motivation, K&S=Knowledge & Skills

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    Actual

    Performance

    Desired

    PerformancePrimary Cause Type

    % of

    Cause

    % of

    Total

    Guides have little

    or no experience

    working with

    children

    K&S 37.5%

    Guides are not

    confident adapting

    the tour toparticular age

    groups and

    planning group

    activities

    M 15%

    Guides are unable

    to handle large

    groups alone

    R 10%

    Guides are

    unable to

    manage

    participants

    (children)

    behavior while

    on trail

    Guides are able

    to manage

    participants

    (children)

    behavior and

    focus

    participants

    attention while

    on trail

    Guides have no

    experience

    managing student

    behavior and

    discipline issues

    K&S 37.5%

    31%

    Key: R=Resource, M=Motivation, K&S=Knowledge & Skills

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    Actual

    Performance

    Desired

    PerformancePrimary Cause Type

    % of

    Cause

    % of

    Total

    Guides are student

    volunteers and

    have schedule

    conflicts with

    classes/work.

    M 70%

    Guides are

    failing to show

    for scheduled

    tours

    Guides to attend

    work according

    to their

    weekly/monthly

    schedule

    Guides are

    participating as avolunteer due to a

    class project, and

    fail to take the role

    seriously

    M 30%

    15%

    Key: R=Resource, M=Motivation, K&S=Knowledge & Skills

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    Appendix C: Data Collection

    SCNC Volunteer Trail Guide Survey Results

    1. Howmanyyearshaveyouhadexperienceworkingwithchildren?

    Figure 8. VTG Survey Q1 Responses

    2. Selectthespecificagegroup(s)ofchildrenyouhaveworkedwith.

    Figure 9. VTG Survey Q2 Responses

    4-7; 5volunteers

    8-11; 6volunteers

    12-15; 4volunteers

    0-1;3 volunteers

    1-3;1 volunteer

    3-5;1 volunteer

    5+;3 volunteers

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    3. Doyoufeelthatyouarepreparedtobeanactivevolunteerguideafterthetrainingyouvereceived?1

    Figure 10. VTG Survey Q3 Responses

    4. Doyouhaveabackgroundinthenatural/earth/environmentalsciencesand/ornaturalhistory?23

    Figure 11. VTG Survey Q4 Responses

    1 Volunteer comment: think that my skills could be improved with some classroom and fieldexcerises [sic] with the naturalist.2 Volunteer comment: Communication3 Volunteer comment: My education and occupation are in business. I have played many sports,hiked and spent most of my leisure time outdoors. I value our environment and sharing outdoorexperiences with children.

    Yes;7 volunteers

    No;

    1 volunteer

    Yes;6 volunteers

    No;2 volunteers

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    5. Doyoufeelconfidentadaptinggroupactivitiesduringthetourtothequestionsyoureceivefromthetourgroupparticipants?4

    Figure 12. VTG Survey Q5 Responses

    6. Doyouprovideaclosureactivity/debriefingactivityforyourgroups?5Figure 13. VTG Survey Q6 Responses

    7. Howwouldyourespondinthefollowingscenario?Youjuststartedamorningtourofamixedageshomeschoolgroupofchildren.Thetourstartsoffwell,butatthe

    4 Volunteer comment: It depends alot [sic] on the question. I am not qualified to answer many ofthe questions. type of mushroom, fungi, etc.5 Volunteer Comment: I just ask each of them what they enjoyed most.

    Yes;5 volunteers

    No;2 volunteers

    Other;1 volunteer

    Yes, always;3 volunteers

    Yes, if timeallows;

    3 volunteers

    No;1 volunteer

    Other;1 volunteer

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    midwaypointastudentstartspullingbranchesandleavesoffatree,andyellsto

    everybodythatheisHarryPotterandhehasmagicskillstohealthetree!Younotice

    thatanotherstudentisabouttofollowhislead,you

    # Response

    1 Ask the student to please stop pulling leaves. Explain that we need to preserve

    plants and animals in nature so that they can thrive. Try and divert attention

    to something new and exciting.

    2 bring the disruptive child to the front to "help" me, and remind the kids that

    they might touch poison ivy or a spider if they are reaching off the path.

    3 First, I would tell them not to injury the tree, to pay attention to what we are

    discussing and to explain that the tree heals itself. Second, I would try to gettheir attention on another subject. Third, I would ask the teacher, parapro or

    parent volunteer to talk to the offending individual.

    4 scream at the top of my lungs to, "put down the stick, stop pulling things of

    the trees and don't watch or read any more Harry Potter!" I could also say,

    "I'm Dumbledore and I speak for the trees when I hear them saying please

    stop tearing and abusing me."

    ....Or I could calmly remind them of what I say each time before starting down

    the trail. That is, "we are guests in nature's home and what we find here stays

    exactly where we find it. When you visit someone's home you don't start

    taking things off shelves and breaking them do you?"

    So, I have three different ideas of what I would say in your Harry P. scenario.

    Honestly, between the last two options I think it would depend on my mood at

    the time as to what I'd say. I probably would end up saying a combination of

    the Dumbledore quote then the reminder to reinforce what we agreed on

    before starting the hike.

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    SCNC Teacher/Parent Survey Results

    1. Duringtheguidednaturewalk(s),didyouobserveanyperformancegapsbetweenhowthetrailguideledthewalkandyourexpectations?

    Figure 15. T/P Survey Q1 Responses

    2. Iamsatisfiedwiththeguidednaturewalk(s).67 Agree Somewhat

    Agree

    Neutral Somewhat

    Disagree

    Disagree

    100% (7) 0% (0) 0% (0) 0% (0) 0% (0)

    Figure 16. T/P Survey Q2 Responses

    6 T/P Comment: Our guide was very imformative [sic] and pointed out many things on the trail.She was probably the best one I have experienced. The children were very movtivated [sic]. Wedidn't feel rushed.7 T/P Comment: The trail guides did a great job allowing for students to observe and guideddiscussion.

    Yes; 0%

    No; 100%

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    3. Ifyoucouldsuggestachangeofthecurrentguidednaturewalksinordertoenhancethemforyourstudents,whatwoulditbe?

    # Response

    1 Students might have a clipboar [sic] with a scavenger hunt type activity so

    they could look for specfic [sic] things.

    2 Measuring, more plant and tree identification

    3 I cannot think of anything I'd change. Our guide was well prepared and had

    great skills for keeping my students focused and interested.

    Figure 17. T/P Survey Q3 Responses

    4. Myclassroomcontentmatchesthecontentpresentedonthetrail.8 Agree Somewhat

    AgreeNeutral Somewhat

    DisagreeDisagree

    57% (4) 43% (3) 0% (0) 0% (0) 0% (0)

    Figure 18. T/P Survey Q4 Responses

    5. Ourtrailguidewaswellpreparedforrelayinginformation,anddidsoinamannerwherethestudentscouldunderstand.9

    Agree SomewhatAgree

    Neutral SomewhatDisagree

    Disagree

    100% (7) 0% (0) 0% (0) 0% (0) 0% (0)

    Figure 19. T/P Survey Q5 Responses

    8 T/P Comment: We learn about cells, microorganisms, and classification of living organisms,plant and animal.9 T/P Comment: Jill was very knowledgeable and enthusiastic.

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    6. IreceivedinformationregardingthematerialscoveredontheguidednaturewalksfromtheSCNCpriortoourvisit.1011

    Agree SomewhatAgree

    Neutral SomewhatDisagree

    Disagree

    43% (3) 29% (2) 0% (0) 14% (1) 14% (1)

    Figure 20. T/P Survey Q6 Responses

    7. Ihadspecificknowledgegoals/objectivesthatneededtobemetduringourvisit. Agree Somewhat

    AgreeNeutral Somewhat

    DisagreeDisagree

    71% (5) 14% (1) 0% (0) 0% (0) 14% (1)

    Figure 21. T/P Survey Q7a Responses

    8. Thesegoals/objectivesweremet.12 Agree Somewhat

    AgreeNeutral Somewhat

    DisagreeDisagree

    100% (4) 0% (0) 0% (0) 0% (0) 0% (0)

    Figure 22. T/P Survey Q7b Responses

    9. Mystudentsretainedinformationfromtheguidednaturewalk(s).1314 Agree Somewhat

    AgreeNeutral Somewhat

    DisagreeDisagree

    29% (2) 57% (4) 14% (1) 0% (0) 0% (0)

    Figure 23. T/P Survey Q8 Responses

    10 T/P Comment: I had a general idea based on the preview materials.11 T/P Comment: We received information on the STARLAB, but very little on the nature walk.12 T/P Comment: Classroom ativities [sic] for plant and animal cells was GREAT13 T/P Comment: I think the activity above might help.14 T/P Comment: My class was divided among three guides. I have not taken time, regretfully, tocheck in to see what my students recall from their visit.

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    5. WhenandhowisADAtrailused?Dovolunteertrailguidesuseitandaretheytrainedtouseit?

    The ADA trail is used quite often. We talk about our different types of trail

    during training. It is a route to several of our other trails. We also use itwhen we have a group with one or more students with mobility issues. It is

    a good short trail for younger students too. We encourage guides to

    become familiar with at least two trails either by observing, attending a

    naturalist walk or on their own.

    6. Ourteamobserversnotednumberedinformationstationsontheboardwalkareas.Whenaretheseusedandareguidestrainedonthem?

    The numbered information stations are part of our non-personalinterpretation on site. There is a self-guided invasive species brochure that

    has text that corresponds to each number. Trail Guides are not trained to

    use the signs.

    7. Doyouprovidealistofmnemonicdevicesforguidestouseandteachtostudents?

    We do not provide a list of mnemonic devices for guides to use. We do

    provide a list of key word and basic concepts that are being learned in the

    classroom with the Naturalist.

    8. Whatkindsofmanipulativetools,ifany,doestheCenterprovidetostudentsonguidednaturewalks(Ex.Checklists,fillintheblankanswersheets,etc.)?

    We have scavenger hunts, magic circles, matching games, magnifying lens,

    bug boxes, field guides.

    9. Doyouhaveaprescribedtimechangeforactivities?Field Studies at ENSAT rotate at 10:30am. Field Studies at Walker Hall

    rotate at 10:20 and 10:50am. This all depends on what time the school

    arrives.

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    10.Haveyoueverconsideredshorteningguidednaturewalks?We have 50 minute and 30 minute walks. We do not want the walks to be

    shorter.

    11.Haveyoueverconsideredbreakingupindoorandoutdoorcomponentsintoshortersegments?

    No, we always seem to run out of time with the time we have allotted

    currently.

    12.Doeseveryguideprovideaclosureactivityattheendoftheguidedwalk?We suggest conclusion activities at the end of each walk, but time

    sometimes gets the best of us.

    13.Whatisyourgeneralimpressionofteacherfeedbackandsatisfactionlevels?Teachers always love the hikes. We have a high satisfaction rating from

    evaluation forms.

    14.Haveyouhadanyproblemswith,orcomplaintsabout,volunteertrailguidesinthepast?

    Yes, in the past we have had a few complaints about trail guides and

    student behavior management. We have had a few complaints about trail

    guides knowledge or lack of. Typically these instances have been when we

    have had student trail guides (Assigned as a school project) who have not

    put enough effort into their role as trail guide.

    As a staff we have had problems with no show, no call trail guides.

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    Third Party Observer Interview Responses

    1. Whatwerethetopthreepositivethingsthatyouobserved?The trail guide was excellent with the kids and handled the group very

    well. She let them take turns being line leader and have an equal share in

    participation.

    The trail was physically a good length and wasnt too long or too short for

    the activity.

    The trail guide did an excellent job of trying to teach a respect for nature.

    2. Whatwerethetopthreenegativethings(orthingsthatcouldbeimproved)thatyouobserved?

    The trail guide couldve had a more comprehensive knowledge of local

    nature; the children had some questions that went unanswered.

    The other trail guide (not the one I shadowed) appeared visibly frustrated

    with the group of boys he was bringing back to the center.

    There couldve been some sort of take-home activity that would give the

    kids a souvenir to remember the trip and the experience.

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    Appendix D: Required Resources Detail

    In the required content resources listed on page 10, there are five categories presented.

    Specific resources for each of these categories are listed below.

    Analysis

    Summary

    Design Brief Development

    Summary

    Implementation

    Strategy

    Evaluation

    Plan

    Current

    Volunteer Trail

    Guide Manual

    Course Goals

    Checklist

    Teacher Survey

    Instrument

    Volunteer Survey

    Instrument

    Volunteer

    Director Survey

    Instrument

    Third Party

    Survey

    Instrument

    Task Inventory

    Performance

    Objectives

    Appropriate

    AssessmentMethods

    Instructional

    Strategies

    Supporting

    Media

    StudentInformation

    Guide

    Facilitator

    Information

    Guide

    Formative

    Evaluation

    Summary

    New Volunteer

    Trail Guide

    Manual

    (Student Guide)

    Facilitator Guide

    Train-the Trainer

    Agenda

    Outline

    Evaluation

    Instruments

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    Appendix E: SCNC Online Screen Capture

    Figure 27. SCNC Online Training site

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    Appendix F: Video Consent Release Forms

    The following pages contain the consent release forms used for the subjects in the From

    Lost in the Woods and To a Woodland Adventure videos.

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