Supporting the shiftComplementing the transition to mobile and digital workflows within healthcare

SUPER SMARTIS NOW SUPER SIMPLE

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WelcomeChanging priorities within the National Health Service present healthcare providers with new and significant organisational challenges. In particular, in dealing with data and information management at a time of increasing patient choice and the digitisation of care records.

For NHS Foundation Trusts, bringing together paper and digital records to create a single, manageable care pathway is a major test of existing resources. Some Ambulance Trusts are being asked to respond to recommendations from the Care Quality Commission regarding the implementation of more robust methods of communication among staff or to patients.

The remaining Primary Care Trusts will need GPs and others to provide the right forms of patient information to secondary care providers while staying on top of budgets. At the same time, Clinical Commissioning Groups must quickly implement new systems and processes to maintain the timely, efficient and secure sharing of confidential information and meet rising standards in patient care.

These challenges are the same up and down the country. The increasing pressure on resources coupled with the digitisation of healthcare is placing extra demands on healthcare providers. As patients become more involved in their care, organisations like yours are being asked to balance quality of care targets with robust information management and operational efficiency.

But there are opportunities to develop too.

An organisational focus on increased patient choice, easy access to digital care records and value for money can lead to widespread improvements in service provision, enhanced staff satisfaction and better resource allocation.

Samsung understands how ongoing change in the National Health Service continues to affect healthcare providers. That is why we continue to invest in the sector, with a focus on quickly turning our technological innovations into healthcare solutions that have an impact on day-to-day hospital activities.

In the pages that follow you will see how we are doing this with our MultiXpress range of Android-powered printers. Designed to be easier to use, simpler to manage across multiple sites and more cost-effective to run, MultiXpress printers also support your changing priorities as a healthcare provider.

Read on to find out how the wireless MultiXpress range offers mobile printing to free up staff time; reduces the transfer of harmful bacteria across wards; and tracks every copy to keep you on top of your budgets.

You will also discover more about our Medical Security Printing Solution, Print Fleet Management Solution and Medical Document Workflow Solution and how the MultiXpress range will support the digitisation of your healthcare records, now and into the future.

01 Welcome 09 Introducing Samsung MultiXpress printers

04 Challenges of changing healthcare 12 Case in point

05 Impact across the board 16 Innovation for healthcare. Now and into the future.

08 Rising to expectations in the digital age 17 Discover more

In this brochure

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A new generation of multifunctional printers is already helping healthcare professional rise to the challenge of delivering digital care pathways.

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Improving patient choice

Patients and their GPs are empowered to select the best possible services from a wider range of healthcare providers. For Clinical Commissioning Groups, Acute Trusts, Ambulance Trusts and Primary Care Trusts alike, streamlining the administration process and freeing up staff time to deal with patients is the ultimate goal in today’s changing healthcare landscape.

Delivering value-for-money investments

From an administrative point of view, many care pathways share the same technology requirements. Being able to monitor the use of these technologies – in particular those that require consumables, such as printers – will go further towards making sure device purchases pay for themselves. Understanding who is using what and when will give IT managers a way to encourage less colour printing or more efficient duplex printing for example, helping to ensure better total cost of ownership.

Digitising care records

Government initiatives such as Digital By Default and plans for healthcare to be paperless by 2018 have encouraged the rise of e-health. Added to this is the demand for technology that moves with the user and the familiarity of mobile devices among healthcare professionals. Organisations must also respond with the technology to deliver faster inter- and intra-departmental digital record sharing.

Looking to green healthcare

Sometimes overlooked in a sector that is busy dealing with individuals, wider environmental responsibility is climbing up the agenda for many healthcare providers. Meeting Government drives for efficiency and improving sustainability are not mutually exclusive. Using technology that actively cuts energy usage and improves the use of finite resources is one way managers can have an immediate impact.

Challenges of changing healthcareSuccessive governments have launched far-reaching initiatives that have contributed to unprecedented levels of change within the National Health Service. From new service delivery standards to IT transformation projects and the digitisation of healthcare records, the result is increased pressure on healthcare service providers to meet a range of often competing objectives.

Impact across the board Expectations are rising within healthcare but not just among patient groups. With the potential for technology to make a difference to the way healthcare providers work, primary and secondary stakeholders already see the opportunities and want to take advantage today.

Key Challenges

Reducing healthcare complexities

The healthcare sector is characterised by complicated workflows. But with IT consumerisation, staff now expect the devices they use at work to be as simple those that they use at home. Ensuring devices are easy to operate and customising settings to make them simpler to rollout across multiple sites allows everyone to benefit. Offering wireless mobility and networked devices also supports paramedics and community nurses, while multi-function workstations in hospitals become better places to work, not bottlenecks.

Securing information management

Medical information is highly confidential and must remain so. Technologies that can reduce the costs of confidential data storage or disposal while improving the security of information are essential to the effectiveness of healthcare providers. These organisations must also comply with the latest information hygiene or governance standards and prevent unauthorised access to healthcare data.

The Corporate IT Director

Needs admin technology to fit with the

organisation’s five-year development

plan without draining resources from

other key IT infrastructure projects.

The GPWants to be able to refer patients and

their care records) to acute clinicians

with ease, while knowing the transfer

of data is completely secure.

The Care Quality CommissionerDemands that levels of care are meeting the

national guidelines for safety, effectiveness

and general improvement

The IT Services Team memberHopes that self-service and easy-to-operate

devices can take the pressure off an

overloaded IT Help Desk.

The charitable partnerExpects the organisation to invest in

technologies that meet its own standards of

care for later-stage sufferers.

I N T E R N A L

The geriatric nurseWould like his patients to benefit

from more of his time, rather than

spending it writing out forms or

waiting for printouts.

The administratorWants everything to work

properly so that capturing patient

information does not lead to long

queues at their desk.

The paediatricianRequires detailed medical records for

every child so she can make an informed

choice on appropriate treatment based on

individual circumstances.

The regional Health Board Executive Director

Wants to see joined-up and

compliant healthcare services across

the region and regular updates on

service delivery performance.

E X T E R N A L

The paramedicLooks for faster ways to send field

data to specialist medical teams to

determine the best on-the-ground

healthcare decisions.

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Combining traditional and multimedia learning experiences while reducing admin time for staff are just some of the benefits of Android-powered Samsung MultiXpress printers.

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Rising to expectationsin the digital ageIn an era of electronic care records and increasing patient choice, healthcare providers must now ‘compete’ to provide the optimum standards of service. But the all-embracing shift to mobile, digital and personalised healthcare requires supporting technology to be successful.

The smart, mobile devices that are now used within hospitals and out in the community require smart, mobile-enabled printing technologies so that document solutions are just as connected as the people who use them.

By actively assisting integrated care pathways, web and cloud based multi-functional printers can speed up the distribution of patient records and hard copy health information. Meanwhile, their intuitive interfaces, serverless capabilities and easy connections help ensure that the new apps and devices being used in modern healthcare scenarios do not become barriers to more efficient management.

Ready for Healthcare Samsung MultiXpress printersThe evolution of the Android™-powered Samsung MultiXpress printer range is evidence of a smarter approach to the digitisation of healthcare. With a more convenient and secure way to share paper or digital patient care records to and from devices, MultiXpress users save on admin time and cut the costs of inefficient document management.

State-of-the-art SMART technology to free up time to focus on patient care

• First of its kind to be powered by Android™

• Scans at 120ppm and prints at 35ppm

• One-touch printing with Samsung Wireless and NFC

• Saves time by speeding up tasks such as scanning patient notes

• Users can find and print web content without a PC

Ultimate security features to protect confidential patient data

• One-touch secure document release from a mobile device

• Robust network security, SSL encryption and user access controls

• Ready for 500 users on up to 10 devices from any remote location

• Serverless pull printing ensures no confidential records are left unattended

Efficient consumables and power consumption for greener IT

• Power consumption restricted to 1.2kWh max

• Long-life cartridge drums yield 100,000 pages and cut waste

• Usage tracking supports user training in efficient printing

Seamless operation so technology slots simply into digital workflows

• 10.1” colour touch-panel LCD interface for intuitive operation

• Pre-loaded with productivity apps, such as Copy and Scan/Send

• My Page personalisation helps users quickly find their favourite settings

• Cloud-based apps make it easy to share resources and print project work

Simpler management system to help overcome complex workflows

• Open source platform for easy integration with major operating systems

• Serverless printing solutions reduce the need for dedicated IT resources

• Administrators can personalise settings to track usage and control access

• Certified partner solutions available for extra customisation

• Easy to install, set up and manage with simple device cloning

Print Fleet Management Solution

Track copies and printouts and

monitor devices with Samsung

SyncThru Admin Job Accounting and

PC Dashboard features. Job Accounting

controls the number of prints and copies

made by an individual or group. The PC

Dashboard enables IT staff to monitor

up to 5,000 devices from one

central location.

Medical Security Printing Solution

Protect patient documents without

sacrificing performance using this high-

security solution. This serverless solution

simplifies installation, while Samsung

SyncThru® Admin, integrated with

Lightweight Directory Access Protocol

(LDAP), helps manage accessibility

to each job.

Samsung Barcode printing

Reduce operating expenses with

Samsung Barcode printing integrated

with Jetmobile® BarDIMM® technology,

which supports more than 80 standard

barcode fonts. This flexibility eliminates

the need to purchase additional

equipment and ensures productivity

by streamlining the document

environment.

Medical Document Workflow Solution

Streamline management of sensitive

medical records with automatic

digitalization of paper documents using

this solution. The system also can

distribute the digitized documents

to predefined destinations and

personnel.

Higher quality with lower TCO to support better efficiencies

• Unique Rendering Engine for Clean Page provides sharper text and cleaner images

• Superior resolution of 1200 x 1200 dpi so everything stands out on the page

• Ultra-high yield toners print 20,000 standard colour and 23,000 standard BW pages

Want to see the full range of Samsung MultiXpress SMART printers?

Visit bit.ly/1Ev3Nqf

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With the ability to connect directly to the internet and share documents, Samsung MultiXpress printers support collaborative healthcare and cut costs across healthcare provision.

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Case in pointSamsung already works with healthcare providers big and small. From end-to-end healthcare solutions through to dedicated print facilities, Samsung is supporting office administrators, researchers, IT teams and medical staff to use technology more efficiently.

University of Reading Health Centre The University of Reading Health Centre provides healthcare services for staff and students as well as the general public across the Reading area.

The results

• Unobtrusive technology that is easy to set up and install in minutes

• Fast access to statistics and patient records for medical staff

• Improved reliability with no more problems like paper jams

The solution

• State-of-the-art Samsung printers

• Plug in and play printing with simple set-up guides

• Met the standards for reliability and affordability of the wider commissioning group

The challenge

To overcome the issues of an unreliable print fleet that would jam or leak, providing medical staff with the patient records and diagnostic data they need as fast as possible.

The printing off of

these reports and stats

requires efficient and speedy,

reliable printers.

Lesley Green, IT Manager, University of Reading

Health Centre

Technology is now vital to

the running of a practice. The

whole system is based on electronic

records. If the system goes down it makes

it far harder for the doctor to achieve what he

needs to do in the ten-minute consultation…

Samsung printers have not let us down since

we have been using them.

Janet Judkins, Business Manager, University of Reading Health

CentreWatch the video case study in full at bit.ly/1Ev3Nqf

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We review our IT

strategy regularly and

reducing unnecessary printing

and improving our processes was

crucial in terms of efficiency, cost and

environmental impact, which go hand in

hand.

Mark Caines, Technical Services Manager, Ipswich Hospital

NHS Trust

Case in pointSamsung already works with healthcare providers big and small. From end-to-end healthcare solutions through to dedicated print facilities, Samsung is supporting office administrators, researchers, IT teams and medical staff to use technology more efficiently.

Ipswich Hospital NHS Trust Ipswich Hospital NHS Trust is a provider of hospital-based healthcare to over 356,000 people in and around Ipswich and East Suffolk, employing 3,500 staff.

The results

• A change in culture that has resulted in 30% cost savings

• Individual print reporting to drive down usage and waste

• Toners and inks ordered more efficiently and based on need

The solution

• Samsung multifunction laser printers

• Dedicated service and support from a single supplier

• Full print audit to determine the best use of printers and to establish a uniform, quarterly cost for consumables

The challenge

Printers and consumables were procured on an ad-hoc basis, with no centralised management. There were multiple maintenance contracts and no easy ways to make hospital-wide printing more efficient.

Read the case study in full at bit.ly/1GBv8N8

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Innovation for healthcare.Now and into the future.The shift to mobile, digital healthcare is driven as much by healthcare workers as it is by healthcare workflows. Studies show that 94% of healthcare professionals are using smartphones and 85% already use a tablet at work.1 Beyond providing the supportive devices, such as advanced multifunctional printers, Samsung is also leading the way in equipping healthcare facilities with the integrated tools they need to transform patient care.

In addition, Samsung’s specialist healthcare team is on-hand to visit Trusts and Clinical Commissioning Groups to support recommendations that will deliver a 21st Century healthcare environment.

1 Epocrates, 2013 Mobile Trends Report

Immersive digital signage

Next-generation large-format and interactive displays that help present patients with a positive impression and engage them fully in the healthcare experience.

Powerful mobile devices

Broad range of tablets, smartphones and smart PCs to facilitate better communication between healthcare professionals, offering anytime, anywhere and secure access to medical information.

Productive workflow software

Seamless integration of patient care and business management workflows so medical staff can personalise the patient experience while operational activities become more productive.

Advanced document solutions

Multi-layered processes that support faster access to records, enhance mobile care management and transmit diagnostic images from X-Rays and PACS to Samsung GALAXY Tab devices.

Energy-efficient infrastructure

End-to-end systems covering ambient air conditioning, cost-saving LED lighting and stable wireless enterprise networks to support better device interaction.

Comprehensive warranties

Samsung printers come with a free, five-year collection and return (C&R) warranty (standard one-year plus a four-year extension) backed by Samsung Healthcare Offerings.

Backed by strong technical leadership, Samsung provides the administrative and medical devices, software and infrastructure to improve efficiency and increase patient satisfaction.

Discover more at samsung.com/uk/business/industry/healthcare

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