sample your ems agency
TRANSCRIPT
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S-A-M-P-L-EYour EMS Agency
Dale [email protected]
MARVLIS
So, you want some new software for your EMS agency?
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You know someone else was
successful with it and you want that
too, right?
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Are you sure that you are ready for
it?
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When an MOI or NOI is not clearly apparent we must dig a little deeper to uncover potential threats or contra-indications to any “treatments”.
The SAMPLE mnemonic works with patients, but with little or no adaption, it can also be useful to evaluate your agency.
A “SAMPLE” EMS Assessment
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Objective measures (baseline & trends)response times?safety record?clinical outcome quality measures?
Signs & Symptoms
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SAMPLE
Subjective measurespublic perception?patient satisfaction?complaint handling?press/media interaction?competition for service?
Signs & Symptoms
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SAMPLE
What does your service avoid?cultural resistance to change?anything that constricts the flow of
ideas?do you hear “we could never do that
here…”?
Allergies?
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SAMPLE
Promoting healthly improvementQI programs in place?are you compliant with these
programs?
“Medications”
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SAMPLE
What past history shapes the current situation?
tradition (what is ineffective but ingrained)?
organizational prejudices?leadership issues?ability to challenge assumptions?
Pertinent past history
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SAMPLE
Recruitment and Retentionculture/quality of “new hires”?professional development (not just Con
Ed)?retention rates?ability to advance?conference participation?
Last “intake”
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SAMPLE
What is prompting thought of change?press/media coverage?elected official/management image?need for “invention” or
“intervention”?
preceding Events
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SAMPLE
How does your agency look viewed in this way?
does environment exist to support change?
is there a desire to improve?are you looking for accreditation?is there “informed consent” to
proceed?
General impression
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When you think you are ready…
What can BCS do for you?
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http://www.bcs-gis.com
Being Efficient is Good…Being Effective is
Better…Doing both is MARVLIS™!
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