sample sanitary survey formare invited to complete the on-line hksmebsi questionnaire for their...
TRANSCRIPT
4
th
Hong Kong SME Business
Sustainability Index
Strategic Partners:
Organizer:
The project is funded by the Sustainable Development Fund
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.2 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights
reserved.
No part of the 4th Hong Kong SME Business Sustainability Index Questionnaire may be reproduced, distributed, or
transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical
methods, without the prior written permission of the Sustainability Management Research Centre (SMRC), except
for internal reference of the companies being invited to participate in the Hong Kong SME Business Sustainability
Index. For other permission requests, please write or e-mail SMRC at the address below:
Sustainability Management Research Centre, Room 1019, Li Ka Shing Tower, Department of Management &
Marketing, The Hong Kong Polytechnic University
E-mail: [email protected]
11 July 2016
Overview
The Hong Kong SME Business Sustainability Index (HKSMEBSI) is compiled by The Hong Kong Polytechnic
University (PolyU) to promote the understanding and adoption of corporate social responsibility (CSR) as a
business model for achieving business sustainability in Hong Kong. Based on the information on the SMEs with
proven records of excellent performance in undertaking CSR initiatives, the assessment is based on the VPI
model (Values-Process-Impact) developed by PolyU in which companies are assessed in the three main areas
under CSR values (Values), CSR management and CSR practices (Process), as well as the company’s
contributions to the economic, social and environmental sustainability (Impact). A composite index will be
compiled and announced biannually.
Collection of data for the 4th HKSMEBSI starts from July 11, 2016 and closes on August 19, 2016. Companies
are invited to complete the on-line HKSMEBSI questionnaire for their CSR/sustainability Values, Process and
Impact against their seven groups of stakeholders in the financial year of 2015-16.
Companies should provide relevant supporting information on CSR/Sustainability.
Verification of data will be carried out by PolyU from September to October 2016 and results will be announced in
November/December 2016.
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.3 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
Online Questionnaire
The HKSMEBSI on-line questionnaire consists of eleven sections (Section I to XI) which are accessible through
the different buttons of the instruction bar as illustrated in the following table.
Tabs Sections Page No.
Co. Info Section I. Company Information 4
Values Section II. Nature of Business: Impact on Society/Environment 5
Section III. CSR/Sustainability Orientation 6-7
Process Section IV. CSR/Sustainability Management 8-9
Practice I Section V-1. CSR/Sustainability Practices*
5.1 Community responsibility practices
5.2 Customer responsibility practices
5.3 Employee responsibility practices
10-13
14-17
18-25
Practice II Section V-2. CSR/Sustainability Practices*
5.4 Environmental responsibility practices
5.5 Government responsibility practices
5.6 Investor/shareholder responsibility practices
5.7 Supplier responsibility practices
26-30
31-32
33-35
36-38
Impact Section VI.
Impact of CSR/Sustainability
Activities*
6.1 Community impact
6.2 Customer impact
6.3 Employee impact
6.4 Environmental impact
6.5 Government impact
6.6 Investor/shareholder impact
6.7 Supplier impact
6.8 Change in Financial Performance
39-40
41
42-44
45-46
47
48-49
50-51
52
Section VII. Performance Change as a Result of CSR/Sustainability Management 53
Other Qs
Section VIII. Difficulties/Obstacles Encountered in CSR/Sustainability 54
Section IX. External Environmental Factors that Affected Your Company's CSR/Sustainability Development in Last Financial Year
55
Section X. Future Development of CSR/Sustainability 56
Upload Section XI. Supporting/Supplementary Documents for Upload 57
*In alphabetical order
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.4 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
I. Company Information
Company Name in English
Company Name in Chinese
Business Nature Manufacturing/Non-manufacturing/Both
Year of Establishment
Ownership Type Sole Proprietorship/General Partnership/Limited Partnership/
Limited Liability Partnership/Limited Liability Company/Corporation
Industry
Conglomerates/Consumer Goods/Consumer Services/
Energy/Financials/Industrials/Information Technology/
Materials/Properties & Construction/Telecommunications/Utilities
Products/Services provided
Name & title of Owner/Chairman/Managing Director/
Company Major Shareholders
Location of company headquarters
Company Address
Business Registration Certificates No.
Contact Person
Title Mr/Ms/Miss/Mrs/Dr/Prof
Tel
Position
Website
Number of full-time employees in HK
Number of part-time employees in HK
Operations in China (if any)
Number of full-time employees in China
Number of part-time employees in China
Operations in other countries (if any)
Number of full-time employees in other countries
Number of part-time employees in other
countries
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.5 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
II. Nature of Business: Impact on Society/Environment
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
2.1 What is the nature of the impact on society of your company's major business activity?
Very Negative Negative Neutral Positive Very Positive
2.2 What is the nature of the impact on the natural environment of your company's major business activity?
Very Negative Negative Neutral Positive Very Positive
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.6 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
III. CSR/Sustainability Orientation
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
3.1 Does your company have any CSR/sustainability related content in a written policy/statement? (please check all that apply)
No (please go to question 3.3)
CSR/sustainability regulations CSR/sustainability strategy
Vision and mission CSR/sustainability related code of conduct or Charter
Others (please specify)
3.2 Please specify which stakeholders are mentioned in the CSR/sustainability statement /policy. (please check all that apply)
No stakeholders mentioned
Community (e.g. local communities, civil society organisations)
Customers
Employees
Environment (e.g. environmental protection organisations)
Government
Investors/Shareholders
Suppliers
Others (please specify)
3.3 Motivation for being socially responsible: Does your company view CSR as a management values or use it as a strategy for obtaining business benefits?
Management values Business strategy to enhance competitive advantage
Other approaches/treatments (please specify)
3.4 Please specify the length of your company's CSR/sustainability statement and policy.
One paragraph One page (print or webpage)
Two pages (print or webpage) More than two pages (print or webpage)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.7 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
3.5 Are the CSR/sustainability statement and policy based on a conceptual framework?
No (please go to question 4.1) Yes
3.6 Please specify the conceptual framework for the CSR/sustainability statement and policy.
Business strategy framework CSR pyramid (economic, ethical, legal, philanthropic)
Environmental sustainability Triple-bottom line framework (economic, environmental and social)
Other conceptualisations (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.8 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
IV. CSR/Sustainability Management
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
4.1 Does your company have any published CSR/sustainability strategy or action plans?
No
Yes (please specify)
4.2 Please specify which stakeholders are affected by these CSR/sustainability strategy or action plans.
(please check all that apply)
No CSR/sustainability strategy or action plans
Community (e.g., local communities, civil society organisations)
Customers
Employees
Environment (e.g., environmental protection organisations)
Government
Investors/Shareholders
Suppliers
Other CSR/sustainability strategy and/or action plans (please specify)
4.3 Are there any CSR/sustainability project plans and/or a financial budget system?
(please check all that apply)
No CSR/sustainability project plans or budget system
CSR/sustainability project plans (please specify)
CSR/sustainability budget (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.9 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
4.4 Are there any CSR/sustainability performance goals and/or measures/indicators?
No
Yes (please specify)
4.5 Is there a board member or high-level executive responsible for CSR/sustainability in your company?
No
Yes (please specify their titles)
4.6 Is there a CSR/sustainability management committee or department in your company?
No Yes
4.6.1 What is the name of the CSR/sustainability management committee or department?
4.6.2 Please specify the number of staff involved in this CSR/sustainability committee or department
4.6.3 Is this CSR/sustainability committee or department formally specified in your organisational chart?
No
Yes (please upload the organisational chart in Section XI of the questionnaire, or provide the URL to the organisational chart below)
4.7 How are your company's CSR/sustainability activities reported? (please check all that apply)
No CSR/sustainability assessment, reporting or verification/assurance systems
Published CSR/sustainability activities reported on the Internet (please specify the URL)
CSR/sustainability activities reported in special sections of annual report
Independent CSR/sustainability report published annually
Independent third-party verification/assurance of CSR/sustainability report published annually
Other CSR/sustainability assessment, reporting and verification/assurance systems (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.10 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
V-1. CSR/Sustainability Practices
5.1 Community responsibility practices
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
5.1.1 Make charitable donations (financial or in-kind) or provide sponsorships
No Yes
a. If yes, please indicate focus of donations/sponsorships (please check all that apply)
Arts and culture Community development
Disaster response and relief Education
Health care/Medical Sports/athletics
Other community projects (please specify)
b. Total amount of charitable donations/sponsorships made during last financial year (HK$)
c. Ongoing charitable donations/sponsorships (more than one year)
No
Yes (please specify)
Total amount and nature of on-going charitable donations/sponsorships made (HK$) (more than one year)
On-going charitable donations/sponsorships set as a percentage of annual revenue or net profit (more than one year)
Less than 1% 1%~2% More than 2% Unknown amount
5.1.2 Support employment of local citizens
No
Yes (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.11 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.1.3 Provide apprenticeships or internships in certain positions
No
Yes (please specify job title and number of apprenticeships/internships provided)
5.1.4 Volunteer work
No Yes (please answer questions 5.1.4.1 to 5.1.4.3 )
5.1.4.1 Green communities
No
Yes (please specify)
a. Type of programme
On-going One-off
b. How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
c. Nature of support (please check all that apply)
Organise volunteer work programmes/projects
Allow employees to use work time to volunteer
Mobilise business partners/external networks to support volunteer work
5.1.4.2 Elderly/disadvantaged group
No
Yes (please specify)
a. Type of programme
On-going One-off
b. How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
c. Nature of support (please check all that apply)
Organise volunteer work programmes/projects
Allow employees to use work time to volunteer
Mobilise business partners/external networks to support volunteer work
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.12 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.1.4.3 Other volunteer service programmes
No
Yes (please specify)
a. Type of programme
On-going One-off
b. How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
c. Nature of support (please check all that apply)
Organise volunteer work programmes/projects
Allow employees to use work time to volunteer
Mobilise business partners/external networks to support volunteer work
5.1.5 Communication/Engagement with local communities and/or civil society organisations
5.1.5.1 Internet-based communication
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.1.5.2 Formal meetings or forums
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.1.5.3 Surveys or focus groups
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.1.5.4 Suggestions box
No Yes
5.1.5.5 Information in mass media
No
Yes (please specify)
No Yes (please answer questions 5.1.5.1 to 5.1.5.6)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.13 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.1.5.6 Other communication channels/methods
No
Yes (please specify)
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.1.6 In general, what is the focus of your company’s engagement with local communities/civil society
organisations about community programmes? (please check all that apply)
Provide information about company’s community programme/activities (please specify)
Obtain feedback about company’s community programme/activities (please specify)
React/respond to criticisms of company’s community programme/activities (please specify)
Identify social needs and community issues (please specify)
Define vision and goals of company’s community programmes (please specify)
Plan community projects/activities (please specify)
Partner to implement and deliver community projects/activities (please specify)
Measure and evaluate outcomes and impact of community projects/activities (please specify)
Community/civil society organisation advisors to management or board committees (please specify)
5.1.7 Other community responsibility practices (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.14 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.2 Customer responsibility practices
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
5.2.1 Quality of products or services
5.2.1.1 The company has a budget for improving the quality of its products/services
No
Yes (please specify budget)
5.2.1.2 The company has created products and services that address social/environmental needs
No
Yes (please specify)
5.2.1.3 The company has a committee for improving customer service
No
Yes (please specify)
5.2.1.4 The company provides customers with after-sales-service
No
Yes (please specify)
5.2.1.5 The company has instituted a safety inspection procedure in addition to routine ones
No
Yes (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.15 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.2.2 Fair marketing strategy
5.2.2.1 The company uses fair competitive pricing
No
Yes (please specify)
5.2.2.2 The company provides customers with transparent, accurate and complete product/service information
No
Yes (please specify)
5.2.2.3 The company deals fairly in contractual agreements
No
Yes (please specify)
5.2.3 The company has a mechanism to protect customer privacy
No
Yes (please specify)
5.2.4 The company has a programme to raise customers’ awareness of sustainable consumption
No
Yes (please specify)
5.2.5 The company has established a friendly procedure for handling customer complaint
No
Yes (please specify)
5.2.6 Communication/Engagement with customers
5.2.6.1 Internet-based communication
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
No Yes (please answer questions 5.2.6.1 to 5.2.6.6)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.16 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.2.6.2 Formal meetings or forums
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.2.6.3 Surveys or focus groups
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.2.6.4 Suggestions box
No Yes
5.2.6.5 Information in mass media
No
Yes (please specify)
5.2.6.6 Other communication channels/methods
No
Yes (please specify)
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.2.7 Provide code of conduct related to customer relations/customer services
No
Yes (please upload the code of conduct in Section XI of questionnaire, or provide URL below)
5.2.8 In general, what is the focus of engagement with customers and interested parties about the company’s
customer relations programme? (please check all that apply)
Provide information about company’s products/services (please specify)
Provide information about company’s CSR/sustainability programmes (please specify)
Obtain feedback about products/services (please specify)
React/respond to customer complaints (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.17 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
Adapt existing products/services to better meet customer needs (please specify)
Adopt after-sales customer service (please specify)
Develop new products/services (please specify)
Consumer association advisors to management or board committees (please specify)
5.2.9 Other customer responsibility practices (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.18 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.3 Employee responsibility practices
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
5.3.1 Occupational health and safety in workplace (please check all that apply)
Workplace safety programmes (e.g. occupational health seminar, fire drill practice, OHSAS 18001 certification) (please specify)
Physical health and safety (e.g. providing medical insurance) (please specify)
Mental health (e.g. stress management workshops, emotional support hotline) (please specify)
Provide personal protective equipment (e.g. helmet, height-adjustable chair, etc.) (please specify)
Joint management-employee health and safety committee (please specify name and activities of committee)
5.3.2 Employee training and development
5.3.2.1 Career plan/career path provided for staff (please check all that apply)
Not provided Front-line workers/staff First-level supervisors Middle/senior managers
5.3.2.2 Training programme (to advance job-related knowledge or skills)
Not provided Yes (please answer questions a to c)
a. Front-line workers/staff
No Yes (please specify)
(i) Programme name
(ii) Frequency of training
On-going One-off
b. First-level supervisors
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.19 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
No Yes (please specify)
(i) Programme name
(ii) Frequency of training
On-going One-off
c. Middle/senior managers
No Yes (please specify)
(i) Programme name
(ii) Frequency of training
On-going One-off
5.3.2.3 Development programmes
Not provided Yes (please answer questions a to c)
a. Front-line workers/staff
No Yes (please specify)
(i) Programme name
(ii) Frequency of training
On-going One-off
b. First-level supervisors
No Yes (please specify)
(i) Programme name
(ii) Frequency of training
On-going One-off
c. Middle/senior managers
No Yes (please specify)
(i) Programme name
(ii) Frequency of training
On-going One-off
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.20 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.3.3 Diversity and equal opportunities
5.3.3.1 Is there a recruitment policy to promote equal opportunities?
No
Yes (please specify)
5.3.3.2 The company promotes equality and diversity (please check all that apply)
No
Provides training on anti-discrimination Promotes inter-generational dialogue
Others (please specify)
5.3.3.3 Are there fewer temporary than permanent jobs?
No Yes
5.3.3.4 The company promotes the appointment of female executives by
(please check all that apply)
No
Providing mentoring programmes Providing developmental opportunities
Others (please specify)
5.3.3.5 The company employs members of socially vulenerable groups by
a. Recruiting disabled people
No Yes (please specify)
(i) Provides coaching programmes
No Yes
(ii) Outsources services to relevant NGOs/social enterprises
No
Yes (please specify)
(iii) Other practices (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.21 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
b. Recruiting former or current inmates:
No Yes (please specify)
(i) Provides coaching programmes
No Yes
(ii) Other practices (please specify)
c. Recruiting non-local workers:
No Yes (please specify)
(i) Provides coaching programmes
No Yes
(ii) Other practices (please specify)
d. Recruiting other disadvantaged groups:
No
Yes (please specify)
(i) Provides coaching programmes
No Yes
(ii) Other practices (please specify)
5.3.4 Employee welfare
5.3.4.1 Enhanced retirement benefits (e.g. a pension scheme)
No
Yes (please specify)
5.3.4.2 Medical insurance
No
Yes (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.22 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.3.4.3 Company share ownership or other profit-sharing schemes
No
Yes (please specify)
5.3.4.4 Parental leave beyond that required by law
No Yes (please specify)
Maternity leave (please specify number of days or weeks)
Paternity leave (please specify number of days or weeks)
5.3.4.5 Work-life balance programmes
No Yes
If yes, please indicate: (please check all that apply)
Home-based work (company allows staff to work at home) (please specify)
Flexible working hours (please specify)
Others (please specify)
5.3.4.6 Policies for regular salary adjustment
No
Yes (please specify)
5.3.4.7 Salary freeze
No
Yes (please specify for how many years your company has frozen employee salaries
5.3.4.8 Service award programmes to recognise employee contributions
No
Yes (please specify types of awards)
5.3.4.9 Average daily working hours per employee
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.23 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.3.4.10 Strike or lockout of workers
No
Yes (please specify number of days during last financial year)
5.3.4.11 Rehiring of former employees (number)
5.3.4.12 Family care programmes
a. Child care programme (please check all that apply)
Not provided
Provides allowance Flexible work programme Child daycare programme
Others (please specify)
b. Elder care programme (please check all that apply)
Not provided
Provides allowance Flexible work programme Daycare programme
Others (please specify)
c. Other programmes (please specify)
5.3.5 Communication/Engagement with employees
No Yes (please answer questions 5.3.6.1 to 5.3.5.6)
5.3.5.1 Internet-based communication
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.3.5.2 Formal meetings or forums
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.3.5.3 Surveys or focus groups
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.24 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.3.5.4 Suggestions box
No Yes
5.3.5.5 Dialogue with employee associations/unions
No
Yes (please specify)
5.3.5.6 Other communication channels/methods
No
Yes (please specify)
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.3.6 Code of conduct
5.3.6.1 Provides employees with handbook/code of conduct (e.g. hardcopy or softcopy in the intranet)
No
Yes (please upload the code of conduct in Section XI of questionnaire, or provide URL below)
5.3.6.2 Mechanisms in place for handling employee grievances
No
Yes (please specify)
5.3.6.3 Employees trained in anti-corruption policies or procedures.
No
Yes (please specify the percentage)
5.3.7 Policy to minimise use of temporary and contract workers
No Yes
5.3.8 In general, what is the focus of your company’s engagement with employees? (please check all that apply)
Provide information about company policies/programmes (please specify)
Obtain feedback about company policies/ programmes (please specify)
React/respond to employee complaints (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.25 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
Identify employee needs and issues (please specify)
Define vision and goals of employee programmes (please specify)
Plan employee programmes (please specify)
Implement employee programmes (please specify)
Measure and evaluate outcomes and impact of employee programmes (please specify)
Employee representatives on management committees (e.g. labor unions, employee associations) (please specify)
5.3.9 Other employee responsibility practices (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.26 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
V-2. CSR/Sustainability Practices
5.4 Environmental responsibility practices
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
5.4.1 Environmentally-friendly/sustainability policies established
No
Yes (please provide policy details)
If yes, who is responsible for implementing such policies?
a dedicated department (please specify)
a dedicated committee(please specify)
dedicated staff (please specify)
5.4.2 Strategic plan for environmental sustainability (e.g. strategies to achieve targets set)
No
Yes (please specify)
5.4.3 Separate budget system for environmental programmes/projects
No
Yes (please specify the amount)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.27 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.4.4 Energy savings (please check all that apply)
No energy savings practices
Temperature control
Use of energy efficient-certified IT hardware and devices (e.g. Energy Star)
Energy saving products or services
Others (please specify)
5.4.5 Reduce/Reuse/Recycle (please check all that apply)
No such programmes
Uses recycled paper
Provides recycling bins
Has introduced programmes to convert to paperless office environment
Use of recycled/reprocessed materials
Redesign of products/processes to prevent waste
Others (please specify)
5.4.6 Sustainable procurement guidelines/policies to (please check all that apply)
No such guidelines/policies
Use environmentally-friendly/sustainability material
Use FSC (Forest Stewardship Council)-certified products
Others (please specify)
5.4.7 Disseminate environmentally-friendly/sustainability messages to the public
No
Yes (please specify)
5.4.8 Donations/sponsorships for environmentally-friendly/sustainable activities
No
Yes (please specify)
5.4.9 Research and development to improve corporate environmental performance
No
Yes (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.28 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.4.10 Environmental life-cycle impact assessment of company products and services
No
Yes (please specify)
5.4.11 Pollution control practices/programmes
No
Yes (please specify)
5.4.12 GHG (Greenhouse gas) emission control practices/programmes
No Yes
If yes, please indicate which of the following options apply to your company. (please check all that apply)
Defines GHG emission policy Sets a baseline measurement of GHG
Sets GHG emission targets Measures GHG emission regularly
Other GHG emission control methods (please specify)
5.4.13 Record of non-compliance with environmental regulations
No
Yes (please specify)
5.4.14 Collaborations with environmental protection organisations (please check all that apply)
Membership of environmental protection organisations (please specify)
Staff as ambassadors of environmental protection organisations (please specify)
Specific collaboration programmes (please specify)
5.4.15 Communication/Engagement with environmental organisations and interested parties
No Yes (please answer questions 5.4.15.1 to 5.4.15.6)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.29 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.4.15.1 Internet-based communication
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.4.15.2 Formal meetings or forums
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.4.15.3 Surveys or focus groups
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.4.15.4 Suggestions box
No Yes
5.4.15.5 Information in mass media
No
Yes (please specify)
5.4.15.6 Other communication channels/methods
No
Yes (please specify)
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.4.16 In general, what is the focus of engagement with environmental organisations and interested parties about the company’s environmental programme? (please check all that apply)
Provide information about company’s environmental programme/activities (please specify)
Obtain feedback about company’s environmental programme/activities (please specify)
React/respond to criticisms of company’s environmental programme/activities (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.30 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
Identify environmental issues (please specify)
Define vision and goals of company’s environmental programme (please specify)
Plan environmental programme/activities (please specify)
Partner to implement environmental programme/activities (please specify)
Measure and evaluate outcomes and impact of environmental programme/activities (please specify)
Environmental organisation advisors to management or board committees (please specify)
5.4.17 Other environmental responsibility practices (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.31 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.5 Government Responsibility Practices
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
5.5.1 Participates in government-led CSR/sustainability programmes (please check all that apply)
No participation programmes for charitable donation programmes for the elderly
programmes for environmental protection
Others (please specify)
5.5.2 Provides services/advice to government-led CSR/sustainability programmes
No
Yes (please specify)
5.5.3 Communication/Engagement with government
No Yes (please answer questions 5.5.3.1 to 5.5.3.4)
5.5.3.1 Internet-based communication
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.5.3.2 Formal meetings or forums
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.5.3.3 Policy submission/proposal
No
Yes (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.32 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.5.3.4 Other communication channels/methods
No
Yes (please specify)
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.5.4 In general, what is the focus of your company’s engagement with governments? (please check all that apply)
Provide information about the company’s CSR/sustainability programmes/activities (please specify)
React/respond to government or regulatory actions related to CSR/sustainability (please specify)
Identify issues related to government or regulatory action on CSR/sustainability issues (please specify)
Obtain information to align company CSR/sustainability strategy with government agenda (please specify)
Influence government policies or decisions to promote CSR/sustainability (please specify)
As member of business/industry associations (please specify)
5.5.5 Other government responsibility practices (please specify, if any)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.33 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.6 Investor/Shareholder responsibility practices
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
5.6.1 Communication/Engagement with investors/shareholders
No Yes (please answer questions 5.6.1.1 to 5.6.1.8
5.6.1.1 Convenes investor/shareholder meetings regularly
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.6.1.2 Provides investors/shareholders with timely and comprehensive information about the company regularly
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.6.1.3 Internet-based communication
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.6.1.4 Formal meetings or forums
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.6.1.5 Surveys or focus groups
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.6.1.6 Suggestions box
No Yes
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.34 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.6.1.7 Information in mass media
No
Yes (please specify)
5.6.1.8 Other communication channels/methods
No
Yes (please specify)
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.6.2 Established governance structure
5.6.2.1 A formal corporate governance committee
No Yes
5.6.2.2 Shareholder participation on board committees
No Yes
5.6.2.3 Written governance policy for investors/shareholders (such as the Code of Conduct, etc.)
No
Yes (please upload relevant policies in Section XI of questionnaire, or provide URL below)
5.6.2.4 Engaged an independent and qualified external auditor to certify the financial statements
No Yes
5.6.3 Board composition
At least one board member has CSR/sustainability expertise.
No
Yes (please specify major responsibilities of board member)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.35 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.6.4 Minority investor/shareholder participation in general investor/shareholder meetings is assured
No
Yes (please specify)
5.6.5 An audit and/or a risk committee is in place
No
Yes (please specify)
5.6.6 Policies and procedures for board/executive conflict of interests in related-party transactions
No
Yes (please specify)
5.6.7 In general, what is the focus of engagement with investors/shareholders? (please check all that apply)
Provide information about company’s financial status (please specify)
Provide information about company’s CSR/sustainability programmes (please specify)
Obtain feedback about company’s policies and practices (please specify)
React/respond to criticisms of company policies and practices (please specify)
Identify investor/shareholder issues (please specify)
Define vision and goals of the company (please specify)
Plan corporate policies and programmes (please specify)
Measure and evaluate outcomes and impact of company policies and practices (please specify)
5.6.8 Other investor/shareholder responsibility practices (please specify, if any)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.36 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.7 Supplier Responsibility Practices
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
5.7.1 Support local procurement (please specify the percentage of local procurement to total purchases)
5.7.2 CSR/sustainability management of suppliers
5.7.2.1 Written procurement policy with a focus on CSR/sustainability issues
No
Yes (please upload relevant policies in Section XI of questionnaire, or provide URL below)
5.7.2.2 Supplier selection includes CSR/sustainability performance criteria
No Rarely Sometimes Often Always
5.7.3 Protects confidentiality of supplier information
No Yes
5.7.4 Makes prompt payment for supplier products/services
No Yes
5.7.5 Involves suppliers in new product or service development
No Yes
5.7.6 Informs suppliers about organisational changes affecting purchasing decisions
No Yes
5.7.7 Requires suppliers to have or develop: (please check all that apply)
CSR/sustainability policy CSR management system Environmental management system
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.37 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
5.7.8 Audits/monitors supplier CSR/environmental performance
No
Yes (please specify)
5.7.9 CSR/sustainability is included in business review meetings with suppliers
No
Yes (please specify)
5.7.10 Communication/Engagement with suppliers
No Yes (please answer questions 5.7.10.1 to 5.7.10.6)
5.7.10.1 Internet-based communication
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.7.10.2 Formal meetings or visits
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.7.10.3 Surveys or focus groups
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.7.10.4 Suggestions box
No Yes
5.7.10.5 Forums or fairs
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.7.10.6 Other communication channels/methods
No
Yes (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.38 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
How often? (please indicate the highest frequency)
Weekly Monthly Quarterly Yearly
Others (please specify)
5.7.11 Supplier code of conduct/policy
No
Yes (please upload the code of conduct and/or policy in Section XI of questionnaire, or provide URL below)
5.7.12 In general, what is the focus of engagement with suppliers? (please check all that apply)
Provide information about company’s supplier requirements (please specify)
Obtain feedback about company’s supplier practices (please specify)
React/respond to complaints about supplier practices (please specify)
Identify supply chain issues (please specify)
Measure and evaluate supplier performance (please specify)
Assist in development of supplier CSR/sustainability programmes (please specify)
5.7.13 Other supplier responsibility practices (please specify, if any)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.39 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
VI. Impact of CSR/Sustainability Activities
6.1 Community impact
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
6.1.1 Number of community organisations/NGOs collaborated with
Please specify the name(s) of the organisations/NGOs with which the company has collaborated
6.1.2 Number of community support projects
Please specify the name(s) of projects
6.1.2.1 Number of new community projects
6.1.2.2 Number of one-off community projects supported
Please specify the name(s) of projects
6.1.2.3 Number of long-term community projects supported (longer than 1 year)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.40 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
Please specify the name(s) of projects
6.1.3 Volunteer work
Percentage of employees in volunteer community services
Average hours of community volunteer services per employee last year (Hours/employee per year)
6.1.4 Number of external awards received for community programmes
Name of awards and awarding bodies
6.1.5 Number of complaints received from community in mass media
6.1.6 Other community impact indicators (please specify, if any)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.41 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
6.2 Customer impact
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
Decreased greatly
Decreased No change Increased Increased greatly
6.2.1 Customer retention rate (Compared with the last financial year)
6.2.2 Change of business turnover (in terms of amount) (Compared with the last financial year)
6.2.3 Change of volume of sales (in terms of quantity) (Compared with the last financial year)
6.2.4 Customer satisfaction at very high/high levels in customer survey (%)
Please specify the method of investigating customer satisfaction
6.2.5 Number of external customer-related awards received
Name of awards and awarding bodies
6.2.6 Number of unsettled customer complaints
6.2.7 Other customer impact indicators (please specify, if any)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.42 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
6.3 Employee impact
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
6.3.1 Average training hours per employee (Hours/employee per year)
6.3.2 Percentage of managerial positions held by women (%)
6.3.3 Total community volunteer hours last financial year
6.3.4 Number of external awards received for good employee programmes
Name of awards and awarding bodies
6.3.5 Employee turnover last year (%)
6.3.6 Number of disadvantaged people hired (please check all that apply)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.43 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
Former/current inmates
Non-local workers
Persons with disabilities
Elderly
Others (please specify)
6.3.7 Employee satisfaction at very high/high levels in employee survey (%)
Please specify the method of investigating the employee satisfaction
6.3.8 Number of staff appreciations
Number of formal staff appreciations (e.g. appreciation letter, certificate)
Number of informal staff appreciations (please provide details of appreciation methods)
6.3.9 Number of staff complaints
Number of written staff complaints
Number of verbal or other staff complaints
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.44 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
6.3.10 Number of traumatic and occupational disease fatalities
6.3.11 Employee absenteeism rate (%)
6.3.12 Number of violations of employee code of conduct
6.3.13 Other employee impact indicators (please specify, if any)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.45 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
6.4 Environmental impact
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
6.4.1 Ratio of energy savings to total energy consumption last financial year (%)
6.4.2 Ratio of solid waste recycled (%)
6.4.3 Number of external awards received for environmental protection
Name of awards and awarding bodies
6.4.4 Number of environmental protection organisations or NGOs supported (e.g. sponsorship/collaboration project(s)
Please specify name(s) of organisation(s)
6.4.5 Record of non-compliance for discharging sewage and solid waste
No
Yes (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.46 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
6.4.6 Number of grievances/complaints received from stakeholder groups about environmental impacts
6.4.7 Other environmental impact indicators (please specify, if any)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.47 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
6.5 Government impact
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
6.5.1 Number of formal meetings with governments or regulatory agencies
None 4 meetings or more 1 to 3 meetings Information not available
6.5.2 Success in influencing government policy or regulatory decisions
We frequently succeed at influencing policy or decisions, and our opinion is often sought out
We frequently succeed at influencing policy or decisions
We sometimes succeed at influencing policy or decisions
We rarely, if ever, succeed at influencing policy or decisions
Please provide details of successful cases:
6.5.3 Number of CSR/sustainability awards received from governments/government agencies
Name of awards and awarding bodies
6.5.4 Frequency of positive feedback/appreciation from government/government agencies (please specify details)
6.5.5 Frequency of negative feedback/open criticism from government/government agencies (please specify details)
6.5.6 Other government impact indicators (please specify, if any)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.48 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
6.6 Investor/Shareholder impact
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
6.6.1 Number of formal meetings with investors/shareholders last year
6.6.2 Frequency of submitting business reports to investors/shareholders
Weekly Monthly Quarterly Yearly
Others (please specify)
6.6.3 Number of comments and suggestions received from investors/shareholders
6.6.4 Turnover rate of major/institutional investors/shareholders (%)
6.6.5 Response rate to investors/shareholders’ suggestions (%)
6.6.6 Frequency of investor/shareholder resolutions/communications related to social/environmental issues
6.6.7 Frequency of positive feedback/appreciation from investors/shareholders
Please specify details.
6.6.8 Frequency of negative feedback/open criticism from investors/shareholders
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.49 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
Please specify details.
6.6.9 Number of incidents of violation of investor/shareholder code of conduct
6.6.10 Other investor/shareholder impact indicators (please specify, if any)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.50 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
6.7 Supplier impact
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
6.7.1 Percentage of long-term supplier relationships (more than 3 years)
6.7.2 Percentage of local suppliers
6.7.3 Percentage of suppliers with joint social/environmental company programmes
6.7.4 Average number of visits/meetings/audits with suppliers
6.7.5 Number of customer complaints related to suppliers
6.7.6 Frequency of positive feedback/appreciation from suppliers
Please specify details.
6.7.7 Frequency of negative feedback/open criticism from suppliers
Please specify details.
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.51 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
6.7.8 Number of incidents of violation of supplier codes of conduct
6.7.9 Other supplier impact indicators (please specify, if any)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.52 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
6.8 Change in financial performance (comparing the last two financial years)
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
Decreased
greatly
Decreased No change Increased Increased greatly
6.8.1 Return on investment
6.8.2 Sales turnover
6.8.3 Profits growth
6.8.4 Quality of products/services
6.8.5 Return on assets
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.53 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
VII. Based on your observation for the last financial year, has your company's performance
changed as a result of CSR/sustainability management?
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
Decreased greatly
Decreased No change Increased Increased greatly
7.1 Cost savings
7.2 Financial performance
7.3 Employee commitment
7.4 Customer loyalty
7.5 Competitive advantage
7.6 Reputation and brand
7.7 Market differentiation
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.54 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
VIII. Difficulties/Obstacles Encountered in CSR/Sustainability
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
8.1 Difficulties and obstacles (e.g. commitment, financial, technological) (please specify)
8.2 Measures adopted to overcome these difficulties/obstacles (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.55 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
IX. External Environmental Factors that Affected Your Company's CSR/Sustainability Development in Last Financial Year
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
9.1 Factors in the institutional environment that affected your company's CSR/sustainability development (e.g. government policy, regulation, social development, etc.)
9.1.1 Please specify the positive factors:
9.1.2 Please specify the negative factors:
9.2 What factors related to the industry your company operates in affected the development of CSR/sustainability?
9.2.1 Please specify the positive factors:
9.2.2 Please specify the negative factors:
9.3 How would you characterise the external environment within which your company operates?
1 2 3 4 5
9.3.1
1 = Very safe, little threat to the survival and well-being of my company
5 = Very risky
9.3.2
1 = Very rich in investment and marketing opportunities
5 = Very stressful, demanding, hostile or very hard to keep afloat
9.3.3
1 = An environment that my company can control and manipulate to its own advantage as a market leader commanding a dominant position
5 = A dominating environment in which my company’s initiatives count for very little against tremendous competitive, political or technological forces
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.56 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
X. Future Development of CSR/Sustainability
Please indicate the page number(s) of your company's 2015-2016 CSR/sustainability/annual report to support the
information provided in this section, if applicable. Please also upload relevant supporting documents in Section XI
where applicable.
10.1 New initiatives (please specify) (e.g. management, programmes, products, technologies, etc.)
10.2 New strategies to integrate social responsibility as a corporate strategy (please specify)
The 4th Hong Kong SME Business Sustainability Index – On-line Questionnaire P.57 Copyright © 2016, Sustainability Management Research Centre of Department of Management & Marketing of PolyU. All rights reserved.
XI. Supporting/Supplementary Documents for Upload
Please upload all relevant supporting documents according to the different sections of the questionnaire for
verification purposes
I. Basic Company Information
II. Nature of Business: Impact on Society/Environment
III. CSR/Sustainability Orientation
IV. CSR/Sustainability Management
V. CSR/Sustainability Practices
VI. Impact of CSR/Sustainability Activities
VII. Performance Change as a Result of CSR/Sustainability Management
VIII. Difficulties/Obstacles Encountered in CSR/Sustainability
IX. External Environmental Factors that Affected Your Company's CSR/Sustainability Development in Last Financial Year
X. Future Development of CSR/Sustainability
Other relevant supporting information for upload:
a. Company logo (png & jpg 300dpi)
b. CSR/sustainability/annual report
c. Other documents
End of On-line Questionnaire
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