salud customer service introduction for canvas
DESCRIPTION
Salud Customer Service IntroductionTRANSCRIPT
![Page 1: Salud Customer Service Introduction for Canvas](https://reader033.vdocuments.site/reader033/viewer/2022061202/546b79f4af7959604f8b7537/html5/thumbnails/1.jpg)
Positive and Sustainable Care and Attention
for Excellent Customer Service
The ACA makes it more important then ever to
think about our CS.
What’s your plan?
![Page 2: Salud Customer Service Introduction for Canvas](https://reader033.vdocuments.site/reader033/viewer/2022061202/546b79f4af7959604f8b7537/html5/thumbnails/2.jpg)
What is Excellent Customer Service?
Does Excellent Customer Service have to be difficult and mysterious?
04/08/2023 2
![Page 3: Salud Customer Service Introduction for Canvas](https://reader033.vdocuments.site/reader033/viewer/2022061202/546b79f4af7959604f8b7537/html5/thumbnails/3.jpg)
Excellent Care of Customers should…
•be the most natural part of our job.
• create service that people want.
• create LIFETIME customers.
04/08/2023 3
![Page 4: Salud Customer Service Introduction for Canvas](https://reader033.vdocuments.site/reader033/viewer/2022061202/546b79f4af7959604f8b7537/html5/thumbnails/4.jpg)
Excellent Customer Service
• Clean clinics, rooms, and tools• Accuracy in documentation•Well trained staff and providers
11.18.13 – Adapted from TIME – Business & Money, online magazine, July 2013 4
Rx: Provide a Superior Product!
![Page 5: Salud Customer Service Introduction for Canvas](https://reader033.vdocuments.site/reader033/viewer/2022061202/546b79f4af7959604f8b7537/html5/thumbnails/5.jpg)
Do you Contribute to Patient:
Hmmmm?????
Complaints Or
Compliments
![Page 6: Salud Customer Service Introduction for Canvas](https://reader033.vdocuments.site/reader033/viewer/2022061202/546b79f4af7959604f8b7537/html5/thumbnails/6.jpg)
Excellent Customer Service
•Careful attention to details• Timely and quick •Useful resources• Friendliness
11.18.13 – Adapted from TIME – Business & Money, online magazine, July 20136
Rx: Provide Daily Superior Service!
![Page 7: Salud Customer Service Introduction for Canvas](https://reader033.vdocuments.site/reader033/viewer/2022061202/546b79f4af7959604f8b7537/html5/thumbnails/7.jpg)
Excellent Customer Service
Patients “vote” with their feet, do you contribute to patients…–Returning to Salud?–Leaving Salud?
11.18.13 – Adapted from TIME – Business & Money, online magazine, July 2013
Rx: Think about it! Every day!
![Page 8: Salud Customer Service Introduction for Canvas](https://reader033.vdocuments.site/reader033/viewer/2022061202/546b79f4af7959604f8b7537/html5/thumbnails/8.jpg)
Patients are not always patient–Don’t be afraid to fuss over
them!–be prepared for things to go
wrong.
11.18.13 – Adapted from TIME – Business & Money, online magazine, July 2013
Rx: Think about it!
![Page 9: Salud Customer Service Introduction for Canvas](https://reader033.vdocuments.site/reader033/viewer/2022061202/546b79f4af7959604f8b7537/html5/thumbnails/9.jpg)
How will you provide excellent customer service?
What is your plan?
What are your strengths?
What are your weaknesses?